485 comments found.
Hello everyone, I wanted to get the theme, but I want to make sure if the theme have in-built tracking and cargo status update, and is there a way that I can access to a backend demo of this theme ?
Hello,
Unfortunately, there is no such kind of option and function in the theme by default
Let me know if you will have additional pre-sales
Best regards
Hi, I send the ticket id #Z54064 since 2 days ago, please can i have i reply?
Hello,
Sorry for the delay in reply, please kindly note that your ticket was already replied to
Regards
Tanks
I bough the template a day ago and i’m trying to install it, i got that i dont get the images presented in the preview but i’m missing a whole footer that i can’t make it to appear. I reinstalled wordpress as a whole, cleared everything, i even change the hosting, and also i’m missing the icon pack. I tried to reinstall it also and it says that it’s already installed. Opened a ticket on your website too, left the comment here before leaving feedback on it. Looking forward to find a fix toughether. thanks
Hello,
Please note, most of the images will be replaced due to the license. If you want to use the demo images on your site you need to purchase them separately from fotolia.com. Moreover, you can easily change them with your custom images via editing the page
In order to use the footer area properly, please install the classic widgets plugin and manage the footer area under the appearance > widgets section > https://wordpress.org/plugins/classic-widgets/.
Regards
Hi there. Not sure if purchasing additional support is required for this, but, WP Bakery is asking for an update to version 6.11.0. How do I get this update?
Hello,
There is no need to make extra support purchases by default. Generally, plugins like WP Bakery page builder are not available for free. However, we have purchased these paid plugins and have included them in our theme packages as external plugins. As a result, you can use these plugins without any restrictions from the theme side. We will also provide all updates for these plugins with our regular theme updates. This means that you will receive plugin updates as soon as we release a new theme update.
Best regards
hello, i purchased this WordPress theme a while ago and tried uploading it to my 6.1 WordPress websites but it didn’t work. how do i go about this? how do i get it working just the way it is on the demo? it’s for a clients work and I’m already behind schedule
Hello,
At the moment the recommended WordPress version is 5.9. Unfortunately, I am not able to provide any information about the newer version’s compatibility. You can track updates from here > https://docs.stylemixthemes.com/transcargo-theme-documentation/extra-materials/changelog
Regards
The WpBakery gallery widget sometimes get stuck and doesn’t show properly. https://venturefoodtrucks.com/food-truck-gallery-2/
Hello,
I detected some error notifications in the site console log on the link that you attached. Try to check by deactivating your site’s extra third-party plugins and by clearing the site cache as well
Regards
Hi!
Any news regarding the compatibility with WP 6.x yet ?
Thanks!
Hello,
Unfortunately, I am not able to share any updates at the moment. If there will be any updates, you will be notified, and you can track the theme change log from the theme documentation > changelogs section directly
Cheers
Do you include the media file?
Hello,
Images and media files are not included by default
Cheers
I just bought this item/theme but didn’t get it in my downloads. Urgent support please.
Hello,
The system displays that you didn’t purchase the item here. For extra details, you can contact Envato support >>> https://help.market.envato.com/hc/en-us
Cheers
Please share link to pay with paypal, provided link seems broken
Purchased, will revert back for support if I needed, thanks.
You are welcome!
Let us know if there will be additional questions according to the theme’s default settings and options by creating a new ticket. https://support.stylemixthemes.com/tickets/new
Cheers
After 6 months I get that I have to pay WPBakery and if not it won’t let me post anything.
(I can’t communicate with you)
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
Hello,
we see that WPBakery Page Build needs upgrade to 6.10.0. You think release an upgrade of theme, also with this upgrade?
Thank you
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restrictions. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
I understand, and when you update theme?
Hi team! Guide me to change the font in primary_menu.
Hello,
Unfortunately, there is no option to include custom Fonts in the theme options by default.
However, you can try to include custom fonts from your own end into the site.
Please kindly have a look at this manual: https://codex.wordpress.org/Playing_With_Fonts
Also, you can use this plugin to add custom fonts: https://wordpress.org/plugins/use-any-font/
Cheers
Can I translate the theme into Arabic Language (RTL) using WPML?
Hello,
The theme doesn’t support the RTL by default
Cheers
All the changes I made on this theme are no longer showing. It has reverted back to how it was after I uploaded the theme. Please how do I revert back to my last update?
Hello,
Kindly note, that the comments section is here for the pre-sale questions by default. If you have questions about the theme default settings and options, kindly create a ticket on our support platform and our managers will kindly assist you
Cheers
Alright, thank you. How do I raise a ticket please, can you help with the link? Will appreciate your response.
Nevermind, found it. Hope to get a prompt response on the ticket raised.
Our support managers will check your submitted tickets as soon as possible according to your submitted ticket ID queue
Regards
Hi. Do you have a estimated date to be compatible with WP 6.0 ?
Hi,
Sorry, we couldn’t provide you with even an estimated date. Since there are plenty amount of themes. We will make compatibility updates one by one.
regards
Hello it’s compatible with WP 6.0
Hi,
We haven’t released the compatibility update with WordPress 6.0 yet.
regards
We hope you can do it as soon as possible, have you estimated a date by which to release the update compatible with wp 6.0?
We hope so. Unfortunately, we are not able to provide information about the compatibility update at the moment, as it depends on complex factors
Cheers
My Sliders not showing, i submit a ticket too, but no response!
Hi,
Our support team will reply to your ticket ASAP. Displaying the slider doesn’t depend on the theme at all.
You need to use the native Slider Revolution 6 element on your page and select the needed slider.
regards
Hi, before I buy the theme I have a question, in Theme description it says that the theme supports translation to a different languages via a plugin called WPML , This plugin is not free I was wondering if WPML plugin comes with the theme or I have to purchase it separately ? also does the theme supports RTL languages like Arabic or Persian? Thanks.
Hi,
The WPML plugin isn’t included in the theme since we aren’t allowed to distribute the plugin in the theme package.
Moreover, the theme doesn’t support RTL.
regards
is the WPML plugin gonna work with the theme properly?
Hi,
The theme works with WPML plugin, in case if you have any issues or questions, please feel free to submit a support ticket at our support platform by following the link below.
Kind regards
My host suspended my website on claims that my database is compromised and all I did was upload the template in the backend. Please I need your reassurance on this template please as I had to get a new domain and host but scared to upload it.
Hi,
It is better to contact your hosting for more details since we are using the WordPress and Envato Market security standards. We do believe that the problem doesn’t relate to the theme.
regards
