141 comments found.
Hi, I have bought a woocommerce website that uses your theme Yoome Child. The Theme is not updating automatically. Do I have to buy a new license ?
Hi micabal.
To update the Yoome theme latest version, you read the document at the link https://docs.theme-sky.com/yoome/#updating-the-theme
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, i cant find out the footer customization option could you please help me out of these. footer copyright , footer menu and footer logo option are not showing on theme option menu
Hi infotechengbd,
We have replied to your ticket. Please check it again.
Best regards,
Does this team support Multi-Vendor or multi-store?
Hi chukers,
The Yoome theme is compatible with the Dokan plugin.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Thanks
hi, i already have this template (yoome) but i have some problems i can’t modify side bar button i created a page to login and sign-up but i cant change the link and When I try to change the language, for example, the Arabic language, the font size changes and I cannot adjust it, or the color changes like a header. I want help, please, with that.
Hi shreefassal2014,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there, thank you for this theme, but actually, i downloaded this theme in the free time, but actually its limited i couldn’t change the most of things and the implied plugins unable to active. So, should i buy the premium version or what? cause i really liked the theme a lot.
Hi shreefassal2014,
You should buy a regular license. Then you open a ticket here https://skygroup.ticksy.com/. Our support will help you.
Have a nice day!
Hi,
I purchase your theme, but when I went to customize it, it asks to update the WPBakery Page Builder. I looked at the instructions and it says the following:
“How to update and receive support if I do not purchase a direct license? In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.”
So, I ask you to send me the necessary updates to run the plugin.
Best regards, Pedro Cordeiro
Hi pedrocordeiro11,
Please update the WPBakery Page Builder and the Yoome theme latest version.
To update the theme, please read the document at the link https://docs.theme-sky.com/yoome/#updating-the-theme
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hello
I instaled the theme and the plugins required with no problem but when i try to import demo data the button doesnt appear. I already install and activate the ThemeSky. Can you help me please? Best regards Pedro Cordeiro
Hi pedrocordeiro11,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello Thanks for your reply but i already solved the problem.
Hi pedrocordeiro11,
OK. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/
Have a nice day!
Hi, how to edit the footer copyright “© Yoome Theme. All Rights Reserved.”?
No worries, I found it in the side panel “Footer Blocks”
Hi prothemebuilder,
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Impressed with clean layouts of the demos and how much thought and expertise was put into each. To say I love your work is to say nothing, one thing that bothers me though is how tiny is the product image on mobile and how in zoom mode the displayed area of the image is different from the area of the image you touch on the screen. Takes time to figure it out how to move the image inside the tiny frame. Both issues, especially the “jumping” zoomed image could be big friction points from the conversion perspective and deal breakers for someone who is considering a new template. Is there a way to place the thumb row below the main image on mobile regardless of their placement on desktop? And rectify the zoom mode or use a different plugin for it?
Hi prothemebuilder,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi. Is it possible to hide footer/footer blocks on specific pages? (I am having problems with WPBakery not loading on a specific page using Boatdealer plugin).
Hi psychoptik,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello. Is Elementor Builder supported with this theme?
Hi kostasr3,
The Drile theme can work with elementor. But, we don’t build our demo based on elementor. If you want to use our demo layouts/elements, you should use WPBakery Page Builder which is included in the theme.
If you want to use the Elementor, you can use our themes (https://themeforest.net/user/skygroup/portfolio).
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hi, i have uploaded the site but i am getting connection error while uploading the demo
Hi Emreknr,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Only One Demo imorte Available ???
Hi Mahedi64,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I have downloaded the free version of the theme but seems that I can’t install it it gives me this error: The package could not be installed. The theme is missing the style.css stylesheet. Item ID:24686067
Hi Jawađ7,
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the yoome.zip package.
Please read the document at the link https://docs.theme-sky.com/yoome/#installation or see the video at the link https://www.youtube.com/watch?v=qa2zhO9c68A&list=PLbyF_EROfxJRGr0Y1LdrXlg1Ho-3RETiI so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
the theme does not display the content of blog articles. what can be wrong?
Hi djgabriell,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hi raunhar,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Best regards,
Hello, thanks for the theme, I want to bring to your notice that there are Woocommerce outdated templates that need to be updated, when are will you update this? Thanks.
Hi Geetax,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Is there a way to remove product image magnifier feature with code?
Hi ChrisBleau,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
if i use this theme for more than 250 products shop would it be fast loading?
Hi aazeem2,
You can add more than 250 products with our theme. But the speed of the website depends on many things: hosting, plugins, images, page content, ..., not only the theme. For more information, please read this article https://wordpress.org/support/article/optimization/
Have a nice day!
Hi, I tried to install the file on wordpress but the installer says the style.css stylesheet file is missing
Hi LambertFourie,
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the yoome.zip package.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
