12919 comments found.
Hello, I found someone using my purchase code to their support account and I wasn’t able to recover it. My purchase code is: ***-563630cbf541 It says: This key is already in the database. registered for e-mail *anmou at g-mail.com which is not my gmail.
Hello,
Please, send us your purchase code using the contact form on this page so we can help you https://themeforest.net/user/xtemos
Kind Regards
Done
Hello, It is a recurring problem that you still cannot use the layout builder when you use the Klarna plugin, since the Klarna plugin redirects back to the shopping cart, etc. In other previous topics, you see that you ask that you disable the layout for checkout instead of creating a fix for this. In addition, the checkout style has changed after the latest updates of woodmart. where “your order and payments now is showing below each other instead of next to each other (2 columns).
Regards TAL
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, If I have variable products with swatches and enabling catalog mode, they are not displaying anymore.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Не работает возможность добавления вариативного товара в корзину, не выбираются атрибуты.Сайт luxuryclothes.ru, помогите пожалуйста(The ability to add a variable product to the cart does not work, attributes are not selected. Website luxuryclothes.ru, please help)
срок поддержки истек, но прошу помочь, но прошу подсказать в чем причина
Нашёл сам решение проблемы, ярлык при создании товаров в woocommerce нужно указывать только на английcком языке, может кому-то тоже будет полезно
In a previous comment you indicated a particular function was being worked on for 7.3 release. The new functionality was to allow for us to show single variations, but to limit this by attribute. That was we could have a scenario such as each color showing independtly, but not each size option.
I’ve been excited for this feature to be able to move a client’s site to woodmart. I see that 7.3 was released and I’m not seeing this option within the expeted area of settings (variations) for my site. I’m not sure whether I may be looking in the wrong area or if this may have not made it as a release item. If not, is it still in the roadmap or has it been removed?
Your previous response is shown below for context. Thanks in advance.
Hello,
Thank you for your question.
Yes, we already reviewed this possibility and add an option to exclude particular variations from being displayed on the shop page in our 7.3 update.
Kind Regards
Comment URL: https://themeforest.net/comments/29445615
Hello,
Yes, as we said, this option is added to each variation so you can include/exclude them. https://gyazo.com/06bf628550f4bd2b372950ef3ea745b0
Kind Regards
Hello, does Woodmart support authorization using Yandex?
I have created a product attribute with Color and Size, and I have uploaded different pictures for each color. I want to display the color-specific picture when someone selects the color attribute without necessarily selecting the size. Currently, it only works when I select both the color and size.
Is this possible to do in Woodmart ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Thank you for the reply and I am going to purchase a new license and before that I want to know if its possible to complete my requirement ?
Yes, you can see how it works on this product demo https://woodmart.xtemos.com/mega-electronics/product/apple-macbook-pro-16-m1-pro-2/
My website is not working properly after the latest woodmart update. Eg – Search Results Page Not Working (I Search for: Kurta > But Results Page product showing only for first letter like – Search results: “k”). And Product Filter Not Working On Product Category Page. Filter Working Only On Shop Page.
Hello,
Thank you for contacting us. We have answered your question on our support forum. Please, continue the conversation there.
Kind Regards
hello it is Persian/Farsi compatible ? here is my website https://www.tehran-borj.ir
Hello,
Thank you for contacting us.
Yes, of course, it is fully compatible with Persian/Farsi.
Kind Regards
Hello ! How can I search for products from the Group too ?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello,
The image size settings of the promo banner & information box from WB Bakery no longer works after the update. You can see this with the homepage images and footer icons (blackmerch.co). Can this be resolved?
Best, Jamichael
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce WPBakery page builder
Thank you in advance
anybody has the problem that when updates occur the “default header” jumps back on instead of the one created? 2x in the last 2weeks and last time history tells nobody entered the website in the backend… Curious to hear if I’m on a stand alone here…
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Hello!
How did you get the product status in the sidebar?
https://woodmart.xtemos.com/furniture2/product-category/sofas/?min_price=2580&max_price=3620&stock_status=onbackorderHello,
We have a “WOODMART Stock status” widget and you can add it to the sidebar in Appearance -> Widgets.
Kind Regards
Hello!
Found it. But for some reason the status filter doesnt work along with the price filter.
Hi how to reduce the featured product image size ?
https://snipboard.io/O5vLVz.jpgHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, I bought the woodmart theme. I’m trying to install it from scratch now. I tried it in 6.2.x and all previous versions of wordpress. When I activate the theme, I get the following error: A critical error has occurred on your website. What should I do? Thank you.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hi, no plugin is active. It only gives an error as soon as I install and activate the theme. What should I do to give you admin authorisation? Should I share user information here?
You can send us your information using the contact form on this page https://themeforest.net/user/xtemos
Kind Regards
I am not able to change my header from woodmart Header builder. I tried to delete default header and add new header (advance) but it didn’t show on website and after some time the deleted header automatically restored
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, we suddenly received this error and do not know why: “Error: This theme failed to load properly and was paused within the admin backend” it has caused a fatal error on the site and it cannot be updated nor uploaded again through the backend. Why is this happening?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I’m not too sure if this is an issue with the theme. But I had my other theme and there was no problem at all. After I changed my theme to Woodmart I’m getting this issue.
Hello,
We just tested your website with an iPhone and it works well for us. Probably, there is some issue with your device. Try to test it with a different mobile phone.
Kind Regards
Hello!
Product filters like price filters are not working. Can you please advise what can we do?
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi, my support has expired but there is some bug in the compare button.. I have disabled it but still its visible on my product page
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
i have disabled compare in theme settings but still its displayed.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
It’s a fresh demo install, there is no extra plugins as of now. How to share the admin details ?
You can use the contact form on this page https://themeforest.net/user/xtemos
You need to remove this element from the single product page custom layout in WoodMart -> Layouts https://gyazo.com/3d3fd848101696c0e08a7d33687f64d2
