163 comments found.
Please reply ticket number #4753
The Problem: In the “Bundle Products” section of the Unsen theme, both the “Buy Now” button and the display of the total price for the bundle products are not functioning as expected. These issues are preventing our customers from easily making purchases from the bundle products section and are affecting their overall shopping experience.
Hi there, we do not work on weekends, so today we will respond to your tickets. Thank you so much!
How to use shortcodes in this theme?
Hi there, Sorry but our theme doesn’t support shortcodes feature. Hope you understand! Please create a ticket on our support system if you have any question: https://support.the4.co/. Hope to see you soon. Thank you!
Hi we have an issue when hovering over the main categories to show the mega menu. It just keep loading and showing this infinity symbol. Screenshot – https://prnt.sc/1u6NromhpoU1 . Website is https://marvinhenrypetsupplies.com.au/
Hi there, You can follow this instructions: https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues Please create a ticket on our support system if need our help: https://support.the4.co/. Hope to see you soon. Thank you!
how to install the multi demo? the women page is configured, but men, about and sale page aren’t, how to add them?
Hi there, You can refer to this document https://support.the4.co/articles/header-e-commerce-of-demo-multi#important-note And we have data for these pages before that you will create page, you can import it https://tppr.me/TTzB0 Please create a ticket on our support system if you want to ask more: https://support.the4.co/. Hope to see you soon. Thank you!
How do I edit the Product and Category page in eComposer? I only see the Unsen home pages in the template gallery?
Hi there, we only have for Homepage, about Product page or Collection you can consider to template from theme or app.
Please reply ticket number #4093 #4045
We have taken the necessary steps to address the critical issues on our Shopify store, and we are now inviting you to accept staff access to our store’s backend. This will enable you to delve into the technical aspects and swiftly resolve the issues we are facing.
Your Invitation Email: the4.staff@gmail.com
By accepting this invitation, you will gain access to the tools and resources required to address the identified problems effectively. We greatly appreciate your prompt attention to these matters, as they are causing significant disruptions to our store’s functionality and user experience.
Please accept this invitation at your earliest convenience, and we look forward to your expertise in resolving these critical issues as swiftly as possible.
Hi there,
We have checked your ticket, and it appears that you have forgotten to attach any screenshots or videos for description. Please understand that our system handles hundreds of tickets every day, and we cannot spend hours testing on multiple devices. Kindly provide us with screenshots or videos along with the names of the devices experiencing the issue. This would greatly help us save a lot of time. Hope to hear from you soon.
I’m using the Vape demo
I’ve used the Theme Settings to create a new color scheme. However, those changes are not being reflected in the demo home page.
Example – Carousel section at bottom (Best Sellers / Trending / On Sale) has prices in red and button in orange. Those are not my colors.
Is there a separate stylesheet or theme setting panel that controls that?
Do all the premade sections have color stylesheets that override my choices? I don’t want to have to customize each section every time.
Hi there, Please create a ticket on our support system so we can help you to check it: https://support.the4.co/. Hope to see you soon. Thank you!
Nevermind this question. I’ve realized I just edit each premade block individually.
Please reply to this ticket Ticket #4093.
The Problem: In the “Banner Text Lookbook” section of the Unsen theme, the “Text Pin” feature is not functioning as expected on iOS devices. Specifically, when we click on the “Text Pin” dot, it fails to open the corresponding “pin text” popup, which is essential for providing additional information to our website visitors.
This issue is consistent across iOS devices and browsers and is preventing us from launching our website as planned. Both the menu and footer issue, along with this “Text Pin” problem, are negatively impacting the user experience on iOS devices.
Hello,
Our support team kindly requests you to provide additional videos or screenshots to illustrate the issue. Please review your ticket and respond to them. Thank you.
Best regards,
Pleas reply to this ticket Ticket #4045.
The Problem: The main menu on header and footer sections of the Unsen theme are not functioning as expected on iOS devices. When attempting to open the menu, it does not respond or open, and when clicking on any navigation menu item, it fails to open the corresponding link. This issue significantly impacts the user experience on mobile devices, and we are concerned about its impact on our website’s usability.
We have thoroughly tested this problem across multiple iOS devices and browsers to ensure it is not an isolated incident. Unfortunately, the issue persists consistently, and it is imperative that we find a resolution as soon as possible.
Hello,
Our support team kindly requests you to provide additional videos or screenshots to illustrate the issue. Please review your ticket and respond to them. Thank you.
Best regards,
Please reply to this Ticket #3914
I trust this message finds you well. We recently acquired the Unsen – Multipurpose Shopify Theme OS2.0, authored by “the4,” through ThemeForest Envato Elements. However, we are encountering a significant issue with the theme file, specifically the absence of the crucial theme.liquid file.
Hi there, We have answered your ticket, please check it! Best regards,
Please reply ticket number 3334
Hi there, You can check your ticket, my colleague replied your ticket. And please note the reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend. Thank you so much.
Please reply quick on this Ticket #2086
Hi there, We have answered your ticket, please check it! Best regards,
Pre sale question : What’s the tech/feature difference between kalles and unseen?
Hi there, In general, Kalles and Unsen have the same features. They are different in design and theme sections. Unsen has multi header as you can see on this demo https://demo-unsen.myshopify.com/?preview_theme_id=134757449969 (pass: 4). If you have any other concerns, you can create a ticket with Pre-sale question here https://support.the4.co/. Thank you!
I am posting this here, but the ticket system is very slow. And I can’t get the response I want. I want to setup multicurrency using shopify instead of th4 multicurrency. However, when I used shopify multicurrency I can’t change the currencies in the drop down box. The solution is in th4 coding of the drop down box, but I can’t seem to figure how to change the currencies display.
Here is a link to the picture of the drop down box
https://ibb.co/r33R4kwI will keep on posting comment until I get a response I need.
Hello, sorry for any inconvenience caused to you. Our ticket processing time is up to 1 day on business days and up to 2 days on weekends. Please be patient and wait for us. Thank you.
Hello, I would like an HTML version.
Hi dear, our theme doesn’t provide HTML version. Theme package is included JSON, HTML, CSS and JS files for you to upload on Shopify store. If you have any concerns with the theme, you can create a ticket with “Pre-sale questions” here https://support.the4.co/. Thanks!
Hello, the template is too beautiful. Hurry up and publish an HTML version.
Where is the prof that you have sold 25000? Best seller Shopify theme? Why you are lying from the start?
Where is the 2000 reviews? I want to read them. Thank you
Hi there, we do not understand why you want to inquire about this information and accuse us of lying. We believe you should verify the information thoroughly. We have sold over 30,000 products and have approximately 2,800 reviews for all items from The4 (Kalles, Unsen, Gecko, Elessi, etc). You can find them at this link: [https://tppr.me/oB4Kx](https://tppr.me/oB4Kx). Thank you for your interest. To be more polite, you can open a Pre-sale ticket and ask any questions related to our products and your concerns about the features our theme provides: [https://support.the4.co/](https://support.the4.co/). Have a nice day!
You can find them at this link: https://tppr.me/oB4Kx Thank you for your interest. To be more polite, you can open a Pre-sale ticket and ask any questions related to our products and your concerns about the features our theme provides: https://support.the4.co/ Have a nice day!
Overall I like the style of this theme, but there is a HUGE issue where products are not showing, only blank placeholders with $19.99. We are using this theme on Shopify for selling products, but it is incredibly inconvenient when products are not shown. Therefore this theme is totally useless…
Hi there, Please create a ticket on our support system so we can help you to check it: https://support.the4.co/. Hope to see you soon. Thank you!
We have identified the cause and solution for this issue. Please follow the ticket for further instructions. Thank you for your patience and understanding.
Best regards,
I would like a refund so that I can purchase a different theme. Your Unsen theme has been incredibly buggy. There are times where my products show, then there are times where they are just BLANK on the page and displaying a price of $19.99 for all items. I’ve created a ticket but you are EXTREMELY SLOW to respond. The store is a critical part of my business and I can NOT have spotty and buggy performance when taking the shop live. PLEASE OFFER A REFUND IMMEDIATELY. I see that MULTIPLE PEOPLE are having major issues with this shopify template.
Hi dear, We are checking this issue with the dev team and will update to you as soon as possible on your ticket. Please be patience and wait for us. Thank you.
We have identified the cause and solution for this issue. Please follow the ticket for further instructions. Thank you for your patience and understanding.
Best regards,
Hey, im interested in this theme, but when comparing it to other themes you have I noticed this one doesnt include the Customization option (add text, upload files, etc). is this right or you just miss it and didnt mention it by mistake?
Second question is regarding the sections. Is it possible to create exactly the same section that included in this theme, but with the other theme you have (which also include the Customization feature) called “Kalles”?
Regards
Thank you for asking questions. Unsen theme has Customize option the same as Kalles, you check this document: https://docs.the4.co/unsen/product-page/product-main/customizable-product. In general, these themes have the same features, they have different designs and theme sections. For example, Unsen has an amazing Slideshow 3 here: https://docs.the4.co/unsen/theme-sections/slideshow-3, but Kalles doesn’t have it. So it is not possible to create all sections of Unsen by Kalles theme. If you have further concerns, you can create a ticket with “Pre-sale questions” on our support system https://support.the4.co/. Thank you!
please reply my ticked
Hello, sorry for any inconvenience caused to you. Our ticket processing time is 12 hours to 1 day on business days and up to 2 days on weekends.
