201 comments found.
Dear Team,
I would like to purchase the Clotya team. But I have several questions regarding to it. Please clarify.
Hoping these below listed points theme can support, Isn’t it??
1. Hope its supports all sorts of payments – UPI, All QR (phonepe, Gpay, Paytm, Debit & Credit Cards, CRED etc] 2. Will this supports Logistics Integration [Like Shipyaari, Shiprocket, DTDC, FedEX, etc] 3. Can we generate Invoice Creation with GST 4. Is Wallet option available for each customer & a Referral Code for each customer If a customer returns a product, we won’t refund him the money, instead the money goes to his wallet account in his login page. If a customer refers the products to someone he can use his referral code and he can get some monetary rewards in his wallet as well. 7. Will this support multi currency like USD, AED, YEN like taking it international. 8. Is this theme have color swatches & variation, size chart, etc.. 8. Support a GIF format & regular format for LOGO display for animated LOGO? 9. Upto what extent I can get the support like, installation, customization, plugins support(suppose if any plugin is not supported by this theme!) etc..
It looks I drafted many queries, but these are important for me before opting the theme. Because I had a bad experience with my previous theme I opted. Hope you understand.
Thank you in Advance!
And also will it supports the custom font to integrate?
Hi,
1-) You can check the following for the available payment gateways;
2-) 3-) 4-) 7-) 8-)The theme is fully compatible with WooCommerce.
If you need further assistance you can use the following contact form.
Best Regards.
I Just bought the theme, but the gallery insede produtc detail page is vertical, insted of horizontal. Am i doing something wrong?
Hi,
The issue is related to the latest version of WooCommerce. You can install the latest version of the theme to solve the issue.
If you need further assistance, you can contact our support team.
Best Regards.
Thanks. Fixed.
You’re welcome 
Hello i have a problem with the product gallery that is displaying vertically instead of horizontally i need help to fix it , i tried to change it from the product costumize but it dont work
Hi,
Please install the latest version of the theme. The issue was related to the latest version of WooCommerce.
Best Regards.
How often is the theme updated, and does it receive ongoing support to stay compatible with the latest WordPress or eCommerce platform updates? For My Safety Site.
Hi,
First of all, thank you for your interest in Clotya;
The theme is updated at least once a month. The theme is always compatible with the latest versions.
If you need further assistance please let us know
Best Regards.
i want to deregister my theme from the current domain so that i can use it on different one. does that need support ?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
I bought this theme and i am struggling with free shipping bar it doesn’t show up can you please guide on how to turn that on or how to make it work thanks.
Hello, Under ‘Header 2 Style’ if the ‘Header Top 1 Background Color is set to #000000 and you want to show the font color as white, ‘Header Top 2 Background Color’ is set to e.g #FFF, then there is no option to show the drop down menu color font as e.g #000 it just shows as white. Is there anywhere to change this or must custom code be added to css? I am using a background header color black #000.
Also, where in the customize can you change the default font and color that is used throughout the site? I look forward to your feedback, thank you.
Hello Klbtheme please my purchase code is showing invalid. kindly assist please.
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Best Regards.
Good day KlbTheme. Please how do i display percentage discount on the products. ??
Please i want to inquire, the product gallery of a product is vertical instead of horizontal. In the previous response to one of your customer, you said he should install the recent update of clotya theme.
My question is, if i should reinstall the clotya theme, will i scatter my settings and designs ive done, or it will just correct the error ??
Please respond as soon as possible.
Thanks and best regards.
Hi,
Can you contact our support team, please? They will gladly asisst you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hi,
Is there any discount coupon? Going to buy it today!
Thanks
Hi,
First of all, thank you for your interest in Clotya.
We are sorry but we don’t have a discount plan at the moment.
If you need further assistance please let us know
Best Regards.
Hi, the theme looks great. Pre Purchase question, can we bulk import the products? If yes, then please share the details how we can do that so that we can prepare accordingly.
Hi,
First of all, thank you for your interest in Clotya.
The theme is fully compatible with WooCommerce. You can check WooCommerce sample .xml or .csv file for that.
If you need further assistance please let us know
Best Regards.
Thank you for the information
You’re welcome
Hello KLB, please i want to buy the clayton theme but i want to confirm if it’s a one off purchase or a yearly or monthly payment?.
Thanks for your kind responds.
Hi,
First of all, thank you for your interest in Clotya.
It is a lifetime(one-time) purchase. If you need further assistance please let us know
Best Regards.
Oh, thank you.
You’re welcome
Hello KlbTheme,
I just purchased the theme (Clotya) and i am trying to install the theme on my website and i am getting the following error messages:
“Unpacking the package…
Installing the theme…
“The package could not be installed. The theme is missing the style.css stylesheet.”
Theme installation failed.
Please how can this be fixed???
Thank You as i await your response.
Hi,
You can check the following article to install the theme.
Missing the style.css stylesheet error
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Thank you so much for your quick response, I have successfully installed the theme. Didnt know i was mean’t to unzip before installing.
You’re welcome.
Hello Klb theme, please how do i customize a new product page to look exactly like that of the “WOMEN” page. that is to list of products just like other pages.?
and two, when i click on the “WOMEN” page it redirect me to this link: https://klbtheme.com/clotya/shop/?filter_cat=63 and i cant seems to edit the or customize the page.
Please treat as urgent>>>
Hi,
Can you contact our support team, please?
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
I need to reset my purchase code, how can I do this?
Hi,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Hello, is there a possibility that if you click on the “Women” section at the top of the bar, all subcategories for “Women” will also be opened in the sidebar on the left instead of clicking on the plus sign?
In the demo, the subcategories only open when you click on the “plus sign”.
Hi,
First of all, thank you for your interest in Clotya.
Unfortunately we don’t have an option for that at the moment.
If you need further assistance please let us know.
Best Regards.
Hi, we really like your theme! Also we’ve submitted a ticket for support could you check? Thanks
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3463279, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
Hi, We changed the theme and installed the clotya theme and imported it, but nothing is added to the pages. When uploading the demo, nothing of the old information products should be deleted. Could you help us please. Thank you very much
I cant give more information because it says,
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Your support is too expensive. Can you help us please?
Paket yüklenemedi. Tema style.css stil dosyası içermiyor. Bu hatayı alıyoruz sürekli
Hi,
You can use the following contact form to contact us.
Best Regards.
Thank you so much. I sent e-mail to you.
Hi. I sent mail to you. Did you receive our mail?
You’re welcome. We replied the email.
can someone reply me on the support i cannot install the demo to date , i have done everything i was supposed to do
Hi,
I have just confirmed from the support department and they said that they already replied to your support ticket #3447879, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
My license code is not working
Domain Registered Before
But I just download it. Maybe because I own more themes from you?
Hi,
If you can contact our support team, They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
hello! I would like to know if it is possible to use photos in different colors in a product card in a variable product instead of a color in a circle? so that the user, if he wanted to switch the color, then clicked on a photo of clothes of a certain color
hi i have a presale query is the theme compatible and customizable through wp bakery ?
Hi,
The theme is compatible with Elementor.
If you need further assistance please let us know.
Best Regards.
Hey KLB, Really like your themes! A quick question: How do we set the Clotya Category shop side widget to only show the category right order? Now it showing the alphabetical order but we want it to keep the order we made in woocommerce category not alphabetical order. Thanks!
Hi,
You can re-order the categories from Dashboard > Products > Categories.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
We have done it in dashboard but the widget doesn’t show the Dashboard Product Categories order. It automatically shows alphabetical order… There’s isn’t a option to change this?
Hi,
Can you contact our support team, please? They will gladly assist you.
Click Here To Get KlbTheme Support
We look forward to helping you!
Best Regards.
Done please check
I have just confirmed from the support department and they said that they already replied to your support ticket #3430586, so please check your support ticket reply and reply to your support ticket accordingly.
Best Regards.
