12919 comments found.
mobile layout checkout error !!
Hello,
We are working on your issue and will back to you soon on our support forum.
Kind Regards
There is a new WooCommerce update to version 8.1.1. Is the Woodmart v7.3.1 compatible with this update?
Hello,
Sure, WoodMart is fully compatible with the latest version of the WooCommerce plugin.
Kind Regards
Hi, I want to purchase the woodmart theme and update my website which is currently with 7.2.1 version with the new license. Can I get some help on doing this as I had a query if my existing css customization will be impacted with this update? If there is any customer care where I can call and if they can help me in updating the same please let me know. Thanks.
Hello,
Thank you very much for being interested in our theme.
Of course, we will help you if you face any issues after the update. Note that fixing your custom CSS code is out of our theme support scope.
Kind Regards
Thanks for your reply. I purchased the theme but when i am trying to update from Appearance -> Themes by uploading the zip file it gives the message
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed
Also when I click on Update Themes in Dashboard -> Updates it gives the message An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I have already activated the theme with my purchase code. Could you please help me urgently on this as I need to update and make it live? Thanks
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
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DEPRECATED WARNING:
/wp-admin/admin.php?page=xts_prebuilt_websites
QUERY MONITOR (DOING WRONG)
Function get_page_by_title is deprecated since version 6.2.0! Use WP_Query instead.
get_page_by_title() wp-includes/deprecated.php:4558 XTS\Import\Import->get_preview_url() wp-content/themes/woodmart/inc/admin/import/class-import.php:406 XTS\Import\Import->render() wp-content/themes/woodmart/inc/admin/import/class-import.php:288 XTS\I\A\D\Dashboard->print_template() wp-content/themes/woodmart/inc/admin/dashboard/class-dashboard.php:649 XTS\I\A\D\Dashboard->page_content() wp-content/themes/woodmart/inc/admin/dashboard/class-dashboard.php:583 do_action(‘woodmart_page_xts_prebuilt_websites’) wp-includes/plugin.php:517
Hello,
Thank you very much for your report. We will fix this warning in our next theme update.
Kind Regards
Hello on layered navigation filters, seems to work only filter by price, it will never saw the attibutes we set. Any specific reason?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Good morning, could you tell me if the theme comes with the elementor pro or should I buy it separately?
Hello,
Thank you for being interested in our theme.
Elementor pro version is not required for our theme. You don’t have to buy and install it.
Kind Regards
Hi xtemos team. I’ve already ask if it’s possible to make Woodmart compatible with “unit base price” feature. I manually added and use some of my European client, because they must inform their clients not just with price like X euros, but also Y euros/lt too. Also Google merchant wants if you’re located and sell products in Europe. I knew you work hard and every single new feature can make other things harder but some of other themes has already implemented this feautre. Please reconsider (we talked this topic few months ago) and implement this feautre. Hope you both have great day! Thx.
Hello,
Check our units of measurements function article here https://xtemos.com/docs-topic/product-quantity-units-of-measurements/ Is it what you are looking for?
Kind Regards
Hi, thanks for quick reply. Actually this is a part of our needs but not cover all the problem. For example, if i put a bottle of wine, let’s say 70cl and the price is 7 euros. What European Union wants is also to give the base price (which google merchant center also defines) like 10 euros/litres. Let me give you an another example: If we sell a 500ml can of soda with a pricetag of 2 dollars, then it has to convert and put a base price tag like 4dollars/1lt. And it has to output og-tags as well. Here are two links, which defines the unit pricing measure and unit pricing base measure:
https://support.google.com/merchants/answer/6324455 https://support.google.com/merchants/answer/6324490Hello,
Thank you for the explanation. We will consider this as a feature request. But we also suggest you find some plugin for this purpose.
Kind Regards
I see the issue with mini-cart quantity update. When I change quantity, it does not change the price. And if I go to the checkout the quantity is still = 1.
Screenshot: https://paste.pics/PD4M5
Only at thr Cart page I can +/- change quantity and it works. I have purched the cache and cleaned cache in browser etc… but did not help.
Issue repets on mobile device, and other browsers…
Sent you the email as well…
Hello,
This problem seems to be caused by some custom code in the child theme. Please, switch to the parent theme and test how it works.
Kind Regards
Hello, with the new update, the transition between pages will also be animated. How can I turn this off?
Hello,
Thank you for contacting us.
We didn’t add any transitions between pages in our latest update.
Kind Regards
Hi, is it possible to import only homepage?
Hello,
There is no such ability in our theme, unfortunately. But you can use our Templates library to import particular sections one by one https://woodmart.xtemos.com/wpbakery-elements-library/
Kind Regards
Hello!
Product sorting doesnt work. Disabled everything, nothing helps. Maybe ajax issue?
Is there any solution to cases such as this?
Hello! We discovered the issue is with NGINX not working with Ajax, is there a workaround?
Hello,
We are using nginx on our demo and it works correctly. Probably, you have some issues with your server configuration.
Kind Regards
Yes! it was config issue, Solved it!
Hello!
Found this error in woocommerce status
Updates available woodmart/woocommerce/checkout/thankyou.php version 3.7.0. core version — 8.1.0,
Hello,
We have prepared a patch for this 496866. You can apply it in Dashboard -> WoodMart -> Patcher.
Kind Regards
I use the plugin cartflow, but it doesnt work on this theme.. kandance theme it works perfectly. I used a clean install of woodmart but it doesnt work. check yourself… https://youtu.be/AREVtpBeV1I?si=S7KfFd86rlGar-nL&t=609
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
The problem is when you make the settings right, see link video above. https://ibb.co/8bWYSHM The cartflow page that i created won’t work. If i click on the button https://ibb.co/GtPKMB8 it will set the product in the cart.. But that’s not what I want it. Just check yourself, even with a clean install of woodmart and you use cartflow it doesnt work. Regards tonius
With kadence template it works note that!
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Like I told you, with a clean install of woodmart the plugin of cartflow doesnt work. Dit you check yourself? How can i give you my admin, cause i bought so many woodmart templates. But my support is over…
We didn’t check this because this plugin is not officially supported yet. We will consider adding its compatibility in the future. Or we can check what is wrong on your website and try to help you.
You can send us your admin access using a contact form on this page https://themeforest.net/user/xtemos
Please this is an urgent issue. I did today a patch about html blocks and all the html blocks of my sites have issues. I think you need to check this patch out.
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Hi, the issue happened when I applied the patch with ID 495888 FIXED: Output HTML-Block content without builder issue. To all of my woodmart sites, the mega menus and footers that use html blocks appear issues with the layout and design and big gaps between lines. I am attaching you a screenshot for example.
https://ibb.co/K2KNPy8Try to apply patch #496253 and let us know if it helps.
Hi, I applied patch #496253 and the issues were fixed. Thank you.
Great, you are welcome!
PRE-SALE QUESTION: is it possible to use WP All Import to import all the product’s data from a file?
Hello,
Thank you for contacting us.
Yes, you can use this plugin to import the product’s data. But you better refer to the plugin documentation or contact its support for help.
Kind Regards
Hi there. Is there a setting in the theme, that clears ALL the cache, based on certain circumstances? I ask as we are looking after a site that uses it, and it keeps clearing the cache, causing speed issues.
Hello,
Could you please clarify what kind of cache you mean? Our theme doesn’t have any special cache functionality by default.
Kind Regards
Hello, I would like to obtain a solution to an obstacle that I am encountering. I am currently using the “Fashion Color” Demo on one of my websites with: menu left – LOGO – menu right in the center. Despite my research and my tests I have not been able to obtain a suitable result. I would like the header menu to appear Transparent with the text in white but when I scroll I want the sticky menu to appear with a white background and the writing dark. I tried with several custom CSS but I did not obtain satisfactory results. Could you help me? THANKS
I would also like to do the same thing with the mobile menu
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, I have activated the key on a subdomain and now I need to install the website on the main domain and the registration key does not allow me to activate it. They can disable the registry key. Thank you. My user is davidberta
Hello,
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
Hello, the following header with the menu and search bar no longer appears on my website: https://toptools.com.bd/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
