12916 comments found.
The theme is very nice, I have been using it for a long time, fast flexible very very good. There is a problem with the theme; Color variants appear on the product category page on the demo site, but product colors do not appear in the product category on our own site. Although the relevant setting is active in the theme settings, the colors of the products do not appear in the product category.
relevant problem picture
https://ibb.co/DrR7KjkHello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
this is to report that the sidebar of product archive for mobile and tablet does not show up when you disable the off canvas sidebar for desktop while enabling it either or both in tablet and mobile mode. another thing is when i change the icons (note: same pixel dimension of icons in prebuilt demo site) and title of its categories in the shop page title, they were not distributed equally, some icons overlaps another.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
This is the bug? https://alumix.net/projects/?woo_ajax=0
Hello,
Make sure that you are running the latest version of the theme. Also, specify where exactly did you see this link on your website.
Kind Regards
We found this bug when analyzing the site for technical errors. WoodMart 7.3.1.
What exactly you mean by “analyzing the site for technical errors”?
We don’t know how this link got there. But it is an AJAX action endpoint and you shouldn’t be able to open it directly on your website.
This is not Woodmart specific but hoping you can help me.
I am translating the stock status (in stock) on the frontend but I am not getting the right string to apply my code. Can you help me?
Help me with the right strings for: 1. In stock 2. Ordered (from stock progress bar) 3. Items available (from stock progress bar)
function kwame( $translated, $untranslated, $domain ) {
if ( ! is_admin() && 'woocommerce' === $domain ) {switch ( $translated ) {case 'in stock!':$translated = 'Group buy MOQ';
break;case 'items available!':$translated = 'To meet MOQ';
break;}}return $translated;}
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
When you create the translation file in the same language which you have set in Dashboard > Settings > General, you can replace a string and rewrite it this way. Please check and follow this: https://localise.biz/wordpress/plugin/manual
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
In order to translate the WooCommerce strings, you need to create a separate translation in Loco > Plugins > WooCommerce in the same way as shown in the video.
Best Regards
I bought this template 6 times and also 2 for use in the future.. I didnt download it, If i want to add my new purchase code, it says support is ended in may?? So i still can’t have a support cause i have one questions about customs labels.. i read the documentation but how the place the right label on the right product, you can’t read that in the documentation. So please help… or look at you documentation by custom labels.
Hello,
Our custom labels are based on product attributes. So you need to make sure that some specific terms from the attribute you use for labels are assigned to your products.
Kind Regards
Yes but read the custom labels.. You can’t read how you can attach a label to a specific product.. read here yourself https://xtemos.com/docs-topic/product-labels/
You just need to assign an attribute term to the product as shown in WooCommerce documentation https://woocommerce.com/document/managing-product-taxonomies/#how-to-add-edit-product-attributes We will add this information to our tutorial too.
Hi everyone, I wanted to say that with the latest update Collapse widgets on mobile no longer works, how can I fix it?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
here it is https://urlis.net/bvqxxc14 I’ve tried everything to disable all plugins and child themes but nothing works
Please, disable all external plugins and switch to the parent theme temporarily so we can check how it works.
Unfortunately I can’t do it at the moment, the site is working
I did these tests locally and it still doesn’t work
Now the strange thing is that from the Elementor preview I see the changes to the footer but from the browser I don’t
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
I’ve already done all the tests in a staging copy, but it still doesn’t work. The strange thing is that if I edit a page with Elementor in the editing preview I see the footer collapse
We need access to your staging website to be able to see this ourselves and help you.
Hello, I am trying to understand “edit conditions” on the layout section and whether by selecting edit conditions does it filter the products down to go into that layout page based on what I selected?. If have a Woocommerce category called “ceiling lights” and I wanted to create a layout for “Red Ceiling Lights” by using category + attribute would I do this through layouts and edit the conditions? I do not want to create a category in woocommerce categories for “red ceiling lights” as I would have too many but I do want to have a landing page for this which only shows items for this specific category + attribute colour. When I create the layout and add a template via elementor the page does not generate and all I have is the https://sitename/woodmart_layout/red-ceiling-lights/ layout URL. I am not sure whether edit conditions does what I want it to do
Hello,
Yes, you can create a custom layout via WoodMart -> Layouts and specify your category as its display condition. After saving the layout, when you open that category page you will see this specific layout instead of the default WooCommerce category view. While all other categories will have the default view.
Kind Regards
Thank you. When I create the layout for example the below setup. I apply a template in Elementor.
Add these Edit conditions
Include – Product Term (category, attribute,tag) – ceiling lights (this is a category already) Include – Product Term (category, attribute,tag) – Red (this is an attribute)
I see this URL from layouts https://websitename.co.uk/woodmart_layout/red-ceiling lights/ However where is this URL as this is the one it should be but this one 404’s https://websitename.co.uk/red-ceiling lights/Could you please send us your admin access so we can check the configuration? Use the contact form from this page https://themeforest.net/user/xtemos
Thank you I have sent a message now. James
We just opened your ceiling lights category and see that the custom layout is applied correctly there. Here is a link https://website.co.uk/ceiling-lights/
Yes this works but I am trying to create custom landing pages with the edit conditions based on the product data in /ceiling-lights/ or any other category. For example the one I currently have open and sent through was /brass-ceiling-lights/ this should select all the “ceiling lights” which are colour “brass” then only display these based on the conditions.
Can you send me a link to this page on your website so we can see how to apply a custom layout there?
That’s the thing there isn’t one because its primary category is “ceiling-lights” and I can’t create all these pages within woo commerce categories as there would be a lot and it would get very messy. I was under the impression I could take an existing category + attribute point and create a custom page by using the edit conditions plus elementor template. This would then store the page within “layouts”. Do you need a page created to do it?
Yes, you are right. But first, you need to open this page and filter all products by attribute using WooCommerce filter widget. Then you can copy the URL to that particular page from your browser. Send me this URL.
Kind Regards
Ah okay I have done that but now I have a url like the below and I was hoping Woodmart would let me create my own URL parameters without relying on the filters.
Current url https://mysite.co.uk/ceiling-lights/?filter_colour-finish-base=brass Required URL https://mysite.co.uk/brass-ceiling-lightsNo, the layout can be assigned to a specific page or condition. But it can’t be used to create new catalog pages, unfortunately.
Hi guys
I have a license of your theme Woodmart Can you please check below website made with Porto, and advise if this is possible with Woodmart? Can you please show some examples if possible? Sidebar categories scrolling, and such full width overview
https://www.portotheme.com/wordpress/porto/shop40/Thanks for advising
Hello,
Thank you for your question.
We don’t have a similar layout, unfortunately. You can check the following demo that may fit your needs https://woodmart.xtemos.com/mega-electronics/
Kind Regards
Hello, our client wants to change twitter’s logo to the new one, right now the header and footer with the social profiles shows the bird, is there any way to change it to the X ?
Hello,
We will change this logo in our theme’s elements in the next update.
Kind Regards
Hi,
For some reason the menu doesnt load good on apple computers. It seems it is something with the css of the menu. This problem only apears on mac computers and laptops. On windows it works properly.
Is this a common issue, or is this something that can be fixed. See in the following picture how it looks like.
https://postimg.cc/3WPYwZfQHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello team, recently purchased the theme and WooCommee is not Installing in it. Kindly help.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, I recently renewed my support but still its not reflecting in the forum
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
Theme is not mobile friendly after install
https://drive.google.com/file/d/1Lt30aS4GpPfY3O7JE-B5VqwmDSdtPiQl/view?usp=sharing?
Hello,
We are sorry for the inconvenience.
You can fix it by applying patch # `497036 `. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. After applying this patch, you need to regenerate all CSS in Elementor -> Tools https://monosnap.com/file/0qaaC3mInLwztURmbBP6tpiqX7Zrno
Let us know if it works for you.
Kind Regards
Is it compatible with Elasticsearch ?
Hello,
Thank you for contacting us.
Unfortunately, we didn’t have a chance to test our theme with Elasticsearch. But there shouldn’t be any compatibility issues.
Kind Regards
Hi, even though I have set a product tag for the products, the tag cannot be seen, nor can you see content that is defined in Extra description On the category page, how can I make this content appear?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi. To make it multilingual, what you recommend instead WPML?
What do you think about TranslatePress?
There is not a problem in money, the problem is that WPML is adding extra 2-3 seconds on site loading. I have used it on 15+ sites and I do not like it.
Thanks
Hello,
We officially support the WPML plugin only. We will do our best to help you if you face any compatibility issues with TranslatePress, but we can’t give you a 100% guarantee that everything will work as expected.
Kind Regards
Hi, guys. There’s a minor bug with patcher update counter. It often shows wrong numbers, e.g. it is showing now 10 while there are only 5 updates, see screenshot – https://paste.pics/78a198ed64d51db04cb77bd8a9e3bd59
Hello,
Thank you for letting us know. We will fix this in our next theme update.
Kind Regards
mobile layout checkout error !!
Hello,
We are working on your issue and will back to you soon on our support forum.
Kind Regards
There is a new WooCommerce update to version 8.1.1. Is the Woodmart v7.3.1 compatible with this update?
Hello,
Sure, WoodMart is fully compatible with the latest version of the WooCommerce plugin.
Kind Regards
Hi, I want to purchase the woodmart theme and update my website which is currently with 7.2.1 version with the new license. Can I get some help on doing this as I had a query if my existing css customization will be impacted with this update? If there is any customer care where I can call and if they can help me in updating the same please let me know. Thanks.
Hello,
Thank you very much for being interested in our theme.
Of course, we will help you if you face any issues after the update. Note that fixing your custom CSS code is out of our theme support scope.
Kind Regards
Thanks for your reply. I purchased the theme but when i am trying to update from Appearance -> Themes by uploading the zip file it gives the message
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed
Also when I click on Update Themes in Dashboard -> Updates it gives the message An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I have already activated the theme with my purchase code. Could you please help me urgently on this as I need to update and make it live? Thanks
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
