269 comments found.
Hi guys! Would you be able to take on a custom job? I want to integrate the checkout form into a page. I would like to send you the details if you would be interested to take a look.
Hi! I’am sorry, but we do not provide paid services for customizing the theme. We are exclusively involved in the development and improvement of our themes. And we don’t develop or customize websites for customers. Try looking for a specialist on freelance exchanges such as UpWork.
Hi! I want to install a new theme in the e-shop, but it gives an error message when entering the code. Says the code is in use. This page no longer exists. Please reset the code. I can’t help myself. Please reset my lincense.
Please send us your purchase code by e-mail to support@parkofideas.com
I sent
Done
I want to buy a skincare theme. But I don’t like this theme because there is no sales count
I want to buy the theme, can I return it if I don’t like it?
No. According to Envato’s rules, “The item did not meet your expectations” is not a reason for a refund. You have purchased a digital product with the source code. It cannot be “returned”. That’s why Envato has such strict rules for refund. Please read the Refund Rules here: https://themeforest.net/page/customer_refund_policy
Hello, I want to buy a template for the first time, can you answer my questions before purchasing? 1.) is it possible to rearrange blocks in the template? 2.) is it possible to remove unnecessary blocks that I don’t want to use in the template and this won’t break the site? 3.) Is it possible on the page “https://parkofideas.com/luchiana/demo/home-2/” in the block where the eyes, lips, hair, face are, align the right side like the left so that the blocks are even, and duplicate this block?, I want to For example, make 10 such blocks. 4.) On the viewing cart page, is it possible to remove the transportation tab? 5.) Is it possible to remove unnecessary fields to fill in on the “CHECKOUT” page in the payment details, for example the country? 6.) Is it possible to remove transportation on the “CHECKOUT” page in the YOUR ORDER block? 7.) Is it possible to change the required fields to fill in on the “CHECKOUT” page? 8.) All the plugins that are included in this template are free and you don’t need to buy anything additional? 9.) in the mobile version on the page “https://parkofideas.com/luchiana/demo/shop/?set=8” the PRODUCT CATEGORIES block disappears, can this be fixed so that PRODUCT CATEGORIES are displayed in the mobile version? 10.) is it possible to disable your personal account?
Hi!
1) 2) You can if your question concerns pages created in Elementor, such as homepages, for example. To change dynamic pages, you will need to modify the theme templates using child theme.
3) Yes.
4) 5) 6) 7) These questions are about the WooCommerce plugin. You can use third-party WooCommerce plugins to customize the Checkout page. Or ready-made code snippets on the Internet.
8.) Yes. Everything you see on the demo site does not require additional paid plugins.
9) Yes. This is a standard Wordpress sidebar with widgets that you configure yourself.
10) Yes. A personal account is implemented by the WooCommerce plugin. You can read on the Internet what settings and features are there.
1) I’m interested in this site – https://parkofideas.com/luchiana/demo/home-2/ I want to remove all the blocks below the main slider and leave only the blocks where the categories are eyes, face, lips and hair. If I understood correctly, I can align the right side of this block so that it becomes the same as the left side and I can add more such blocks below, right?
2)in the current plugin that is installed on your site, can you do what I wrote in 4) 5) 6) 7) questions?
3)For me, question 9 is one of the most important before purchasing, is it really possible to enable PRODUCT CATEGORIES to be displayed in the mobile version? How can I check this before purchasing, can you include product categories in the demo site in the mobile version to check on this site https://parkofideas.com/luchiana/demo/shop/?set=8%E2%80%9D ?
1) These sections are not a widget from the theme, they are just made up in Elementor from pictures and text. You can do what you want with them: clone and remake.
2) No. You will have to solve these tasks yourself, there is no such functionality in the theme and in the WooCommecre plugin. You will have to look for third-party extension plugins for Woocommerce or use custom code
3) We don’t have a demo for the admin panel. “PRODUCT CATEGORIES” – is a build-in standard WooCommerce widget for sidebar.
“This purchase code is already in use. Either purchase a new theme license, or deregister this purchase code from the other site where its in use.” how it can be in use when it is not?
Please send us your purchase code by e-mail to support@parkofideas.com
Luchiana Core v. 4.20 plugin causes the error: ””ERR_TOO_MANY_REDIRECTS” in Woocommerce masive product import tool.
When the plugin is active, when trying to perform a bulk upload of products from the Woocomerce tool, it displays the message of too many redirects.
The address that causes the error is as follows:
SITE/wp-admin/edit.php?post_type=product&page=product_importer
Please , correct as soon as possible
Hi! We have fixed this issue. Please update theme to v 4.20.1
hello
i just make some editing on my website, when i finish i find a message that my theme was not activated i past the code but they not work i find a message [ Invalid purchase code ]
Thank you
Please send us your purchase code by e-mail to support@parkofideas.com
Thanks, i sent you
Does this theme support WP Bakery?
No. This is an Elementor theme.
Hello
Can I possibly have problems with the license if I deregister the active domain license and use this license on my .dev domain to rebuild my website?
It won’t cause any problems.
I just need to deregister my purchase code from a subdomain I was building it on and activate it on my localhost as I am redoing the website on my laptop(localhost). Thank you.
Hi! Answered by email
I am trying to raise a ticket for something that is broken but it says I have to renew my license.. do I have to pay for something that is broken?? For real?
Since the last update, the sub-category pages are not able to display any products and show a 404. The normal category pages work fine. How do I fix that??
Hi! Please check these settings (disable “Hide Uncategorized (default) category” and unselect “Hide category with products”): https://monosnap.com/file/YSlaW5NjoIXL0xJOGUKh52orUNale9
That worked..thanks a lot!
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Please open a ticket here https://parkofideas.ticksy.com/. Our support team will help you.
I need to add a direct buy button to the product page, how can the template achieve this?
Hi! This option is not available in the theme. You should use a third-party plugin.
This purchase code is already in use. Either purchase a new theme license, or deregister this purchase code from the other site where its in use.
Although I’m not sure where it’s previously register it was working well a suddenly said so I do have the purchase key and all details if needed. If you could deregister the license from your side
Please send us your purchase code by e-mail to support@parkofideas.com
Hi Friends, any update for WordPress 6.3.1 ? Thanks !
Hi! What do you mean? The theme is compatible with all the latest versions of WordPress and built-in plugins. We regularly release updates.
Hi, yes in the sidebar field—>”Software Version WordPress 6.2.x,” not 6.3.x . Thanks
Dear support i buy the theme on another account and you blocked it so the luchiana activation stopped and i cant update i email authors they say its an envato responsibility to activate and when i email envato support they say we cant do anything so if you block the old envato account why my customers lose there themes activation keys its not good as customer empierce so please find me a way i need to activate my luchiana cause its full of issues and i pay from 3 month for it why should i pay again
The license data is provided to us by Envato via the API. Contact Envato support so that they transfer the license from your old account to the new one so that the license is active and we can get information about your license.
You write to us all the time in different ways (for the 3rd time already). We are the authors of the theme. The theme you purchase in the Envato marketplace, please contact the Envato support directly.
ok i send them now .. can you help me in an issues .. on mobile view the cart show white side bar when i click on it in both arabic and english
After solving the issue with Envato please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
Hello, compared to the Luchiana demo, my checkout page is disorganized, what can I do to fix that?
Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
My support has expired, but I have purchased the license twice. I hope you can at least explain the issue to me. Compared to the demo version, the checkout page is more organized and structured, but mine is not similar at all. Is there any CSS to add or options to configure, some updates?
First we need to make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Luchiana Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers.
Also temporary switch from the child theme to the main theme if you are using a child theme.
Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins.
Thank you very much for your promptness. 5/5
I want to edit the page but I get this error can you help me thanks in advance ””Template File: No Templates for condition > Luchiana – archive-product.php”“
Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
Hello does the theme support multilanguage? what about multicurrency?
Hi! The theme is compatible with the three most popular plugins for creating multilingual websites: TranslatePress, Polylang and WPML. For multicurrancy, you can use any WooCommerce plugin
