183 comments found.
Hi, can you please check my support ticket #11108
Hi there,
Hope you are well.
We hope that our support team member has reached out to you in a timely manner and resolved your issue. Please check your ticket.
Thank you
I have added Woo-commerce Square plugin but in checkout page filed not showing See the screenshot: https://i.imgur.com/kuojlzE.png
Hi there,
Thank you for your interest.
1) Yes, You can switch dark or light theme. and 2) Yes, the theme is multi language supported, you need to use a plugin for that like WPML.
Thank you
Hi. I have question before order. It possibility switch between light and dark themes? And This theme support multi language?
Hi there,
Thank you for your interest.
1) Yes, You can switch dark or light theme. and 2) Yes, the theme is multi language supported, you need to use a plugin for that like WPML.
Thank you
Is there any issue with support ticket page ? it’s keeps on reloading.
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Thank you for contacting us and sorry for your inconvenience.
Please clear your browser cache and try again.
Thank you
WordPress 6.3 Support ?
Hi Linux,
Thank you for reaching out with your pre-sale question.
I appreciate your interest and your inquiry. To address your question, yes, our product fully supports the latest WordPress 6.3 version. You can confidently utilize our product while running WordPress 6.3 without any issues.
Should you have any further queries or uncertainties, please don’t hesitate to ask. Our dedicated support team is readily available to assist you, ensuring a smooth and satisfying experience should you choose to purchase our products.
Looking forward to the possibility of serving you.
Best regards, Rainbow-Themes Support
Love what you have done. Just so you know, this version is missing the portfolio: https://rainbowit.net/themes/inbio/consulting-light/ (darkmode as well)
Hi there,
Thank you so much for your feedback. We truly appreciate your input.
I want to assure you that we’ve taken your comment to heart and have already addressed the issue. The portfolio feature is now included in the latest version of the product. Your insights are invaluable in helping us improve, and we’re grateful for your support.
If you have any more suggestions or feedback, please don’t hesitate to share. We’re here to make sure your experience with our product is nothing short of excellent.
Once again, thank you for bringing this to our attention. We look forward to serving you with the best possible product.
Best regards,
Rainbow-Themes Team
Hi, How to remove or edit brow shadow? Eg: Picture Back Shadow, Icon Shadow, Service Box Shadow, Portfolio Box Shadow….. You may notice that there are white shadows behind the element which I tried to remove or edit but I can’t. Please give me a solution what can I do
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Hope our support team member can help you quickly in this matter.
Thank you,
Rainbow-Themes Team
The “Privacy police” and “Imprint”-Links in header don’t work.
LInk: https://orhun.io/
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I cannot install demo content. Please help
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, on the theme’s homepage (before you click into a child theme) there is a scrolling marquee with SEO Optimized, 30+ Custom Elements, It’s Super Fast, etc…. Is that element available for use in the child themes?
Hi there,
Thank you for contacting us and your interest.
Yes, You can use all elements with the inbio child theme.
Thank you
I just came here to comment that you guys have the most iconic, professional, clean them ever….. I’m just blown away by just looking at the design… never thought anything like that.. Wishing you a great success on this platform grow more.. This is pure love from my side. Thanks.. I’m a youtuber and I will give you free of cost review.. sorry but can’t give you the link but good luck..
Thank you very much for appreciating us.
Hi. I am performing a fresh WP install, and after following the instructions of the theme I am getting this error when importing the data:
Failed to insert row from line 5618 into table _fwbk_wpgt_posts. WordPress database error: Could not perform query because it contains invalid data.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
in the contact widget I need to show 3 phone numbers but there is only room for 1. How to change it please? I need it asap. Thank you
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello again do you have the InBio .pot file but the spanish version?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, does the links from the menu could redirect to a personalized URLS?, for example the blog option
Hi there,
Thank you for contacting us.
Yes, You can do that 
Also you can create a dropdown menu.
Thank you
oh nice, could i implement an option(CTA) to subscribe to the blog also, or another Call To Actions, to link subpages? that would be great
if so, i will buy this theme ASAP
Yes, you can do that.
Thank you
Hi I have several tickets opened but I cannot see their status, I get this error on the support website:
Error – 403 – rest_cookie_invalid_nonce Cookie check failed
Sorry for your inconvenience.
Please remove your browser cache and try again.
Thank you
There is or will be a way to add social media icons to the header menu?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
I can’t log in to my https://support.rainbowit.net to view my tickets. It just keeps loading and bouncing back.
I still keep getting the error below whenever I try to import a demo content
“cURL error 28: Failed to connect to rainbowit.net port 443 after 7206 ms: Couldn’t connect to server”
Hi there,
Sorry for your inconvenience.
Please clear your browser cache and try again to login support center.
Thank you
hello, nice theme.. just purchased but I need some help. I don´t know why the theme settings doesn´t respond. Hot to contact you in order to help me?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, please I need you to help me whitelist the IP of my server is 198.54.125.27 so I can use the theme I purchased.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
