1761 comments found.
How can I change the number of products per row in a collection? I want to have mobile = 1 and desktop 3 per row.
I have tried everything in Customizer -> Product Grid -> Default products per row but it always shows 2 on desktop. I am getting desperate, do you have any idea?
I’m sure there is an error in the theme with the mapping on these variables:
Default products per row (Extra large): 2 Default products per row (Large): 2 Default products per row (Medium): 2 Default products per row (Small): 1 (centered) Default view grid (Extra small): 1 (centered)
If I now change “Default products per row (Extra large)” from 2 to 3, mobile AND desktop 3 are displayed.
maybe somewhere “Default products per row (Extra large)” is assigned to mobile? Can I change this?
what can i do? My goal is that on desktop 3 and mobile 1 per row are displayed
Hi, Unbash001,
This is the correct theme options. You should configure it like this – https://monosnap.com/file/PP0Dgb6ByZqFm5MTksgudVCgehiPD3
You may be confused by grid control buttons – https://monosnap.com/file/icCSGuwpWDhZdV1oZvbuqjL9FnR9Vg
Once you or visitor change it, the browser save the visitor choice to cookies and ignore the default values.
You may test the default values in the browser incognito mode. You may also disable the grid control buttons in the theme settings.
If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
You should have the valid support period. You may extend the support period at your ThemeForest.net account
Best regards
Hey. I never realized until recently but the theme seems to return a very weird difference in pricing with EUR only. USD is my main currency with Shopify Payments and EUR is one of many other currencies, but the only where I realize there’s a 2% difference in price between what’s shown on collection or product pages and what’s show in the cart tab, cart page and checkout.
I have documented this issue on Shopify Community and Shopify chat support has been unable to understand the problem and blaming the theme for introducing a currency converter tool : https://community.shopify.com/c/shopify-discussions/price-differs-between-product-page-and-cart/m-p/2218068#M383922
I don’t use the legacy currency conversion… so I don’t understand if that would be a theme issue. But here it is and I can’t make sense of it.
Hi, ikev,
1) Check the issue on the clean theme files. The issue may be caused by custom source code file changes, or installed apps. 2) You may check it on the Dawn theme, if it has the same behavior. 3) If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/. You should have the valid support period. You may extend the support period at your ThemeForest.net account
Best regards
Thanks for replying. Issue still standing on Dawn theme, so I guess I can reply back to Shopify’s support 
Hello, I would like to set up my website close to this reference website: https://pangaia.com/ On the reference site, I really like the floating menu bar, and also the clean and modern design, some Shella layouts, such as V14 and V16, are visually closer to what is desired, but I would like to know if this floating bar functionality is available for Some of them.
Thanks (;
Hi, organiccas1,
Thank you for your interest in the Shella theme. The theme has not such design for a sticky header. You may edit the theme source code files to add it to your store. Or hire a developer.
The theme has and option to show a sticky headed when you scroll top or show it all time. I enabled it on the V14 and V16 demo stores, so you may review it.
Best regards
How to Move the Collection Description to the Bottom in 6.0.0 ?
Hi, pandeyankur1,
In the same way as before 6.0.0. With the “Collection page heading” section – https://monosnap.com/file/6kwHHHyWOQ34Odvhm7OkCiL09gCdS9
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Ah, thanks ! That was simple. Was paying an app unnecessarily to just do that for me. This is the best theme I’ve used. Excellent support as well. Thank you very much !
Done exactly as mentioned in the screenshot. When I do this, it is displaying the Title and Description above the entire collection as well as below. How do I stop it from appearing above ?
Hi,
Check my screenshot.
There are three options highlighted. Position. Bottom or top. Content on desktop – only title, only description, title and description. Content on mobile.
Two sections. One for position top, title only Second for position bottom, description only.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hello, I just updated the template from v3 to latest version, but one thing I think changed that couldn’t figure out is the sorting of products within collection, before sorting defaults to show the latest updated product, now it shows only the latest created product. How can I revert / use that option to show the latest update product first. thank you!
Hi, brainworksmd,
I believe it related to the Shopify software changes. You may configure default product sorting here – https://monosnap.com/file/lo7F4K6X8IiVW3TS0Yb3EYh3jadXBn
Unfortunately, the theme developer can’t influence on it.
You may ask the Shopify support for more details.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hello, thanks for quick response. When I revert to old version of the template, it sort by update is still working fine except for the load more. So I believe something changed in the template though I couldn’t find it. I will try to reach out to Shopify. thank you!
wishlist does not work! I already installed the wishlist app. but it doesnot work with theme. Please fix the bug!!!
Hi, khaliled,
I uploaded the update (version 6.5.1). It includes the fix for this issue. It should be approved by themeforest shortly.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hi. If we buy the theme and it will not suit for our needs. How long we can request refund?
Hi, helmethill,
Check this help page for refund policy https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Best regards
I asked because we currently using another theme and if the performance is worse it is useless for us to spend time to with this theme. It takes quite long time to translate and set up all the pages etc. We do it once with the Ella theme and speed performance was very poor.
Hi, helmethill,
The page speed also depends on the page content, features, and installed apps.
You may compare two demos of the same theme with different content and theme features https://shella-fashion.myshopify.com/ (enabled few theme features, optimized for speed) and https://shella-demo.myshopify.com/ (enabled a lot, not all theme features, to showcase theme features)
You will not know your stats unless you try.
Best regards
This is by far the best Shopify theme on Themeforest. The only problem dynamic checkout do not work in new update 6.5.0 (at least for me) and you can not link tiktok / snapchat social media. Other than this eveything runs smooth. Hope you will resolve the issue in next update. Keep up the good work!
Hi, bhasker_thapan,
Thank you. Sure, we will analyze your information and release it in next update.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
We have Shella 3.0.0 on the our website and now the filter stopped working. Is Shella 3.0.0 supported on Shopify 2.0?
Thanks
Hi, Aussieken,
No. When Shella 3.0.0 released. There was not Shopify online store 2.0 update
OS 2.0 support included since 4.11 Shella version. I recommend you to use the latest theme version.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
how do I increase my line height? i’d like to increase to 1.9
Hi, wwallace1,
Unfortunately, the customization service is not included into the price.
You may add a custom CSS style to add this modification to your store. You may do it by yourself or hire a developer to complete this task for your store.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
You should have the valid support period. You may extend the support period at your ThemeForest.net account
Best regards
what is the CSS Code to increase my line height to 1.9, i can add it myself…
Please check this for more details – https://developer.mozilla.org/en-US/docs/Web/CSS/line-height
You may inspect the page with a developer browser tool to choose a CSS selector.
For example – https://monosnap.com/file/4WTywdpywhCteGAjFM59M4HmbsXnZ8
If it is still not working for you, please consider to hire a developer.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
You should have the valid support period. You may extend the support period at your ThemeForest.net account
Best regards
Hey, I purchased the theme and used it on one of my websites for three months. Later, I purchased another theme and started using it on that website. Now, I’m creating another new website, but the license key is not working on it. It keeps showing a warning. What should I do?
Hi, famousnobody21,
Done. You may use your purchase code at a new store now.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hey, It’s again showing the warning after i modified the shopify Url. You should give this access to all the people so that we can reset it on our own. Please fix it asap.
Hi, famousnobody21,
The regular license allows you to use theme only at one store. Once you want to move your license to a new store, you should ask the support.
Done. Now you may use your purchase code at a new store now.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
I have extended support for my domain goodfooddelivered.co.uk & also sent an email, as your ticket system is not detecting that support has been extended.
I am having an issue with licence code not being detected on subdomain created by shopify markets, with translation app.
Please can this error be removed, so that full site is functional again.
sub domain which error is occuring on – https://goodfooddelivered.co.uk/de-de/collections/products
Please kindly reply back to my email relating to this.
Hi, prad123rita,
It looks like the ticket software requires some time update your support period. Try again later.
I checked your store https://goodfooddelivered.co.uk, it doesn’t have a valid purchase code. Now it includes the – “7b14 Yafaa-S 002-457 S-8 Phsf-1 S1 Yb1 Pd0 Pss” It looks like the translation app tried to translate it. You may update this value manually with a correct purchase code.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hello,
The payment icons are not displaying in the footer of my website. Only the PayPal icon is showing, even though I accept almost all payment methods. I can’t find any relevant help. Do you know why the other payment methods are not appearing? We tried everything.
Thank you.
Hi, j-bag,
The Shopify help pages said.
“The icons that show are determined by your store’s payment settings and the customer’s region and currency. You can enable payment icons in the theme editor. If you want to add or remove payment icons without changing your payment settings, then you can do so by editing your theme code.”
You may get more details at the following help page or at Shopify support – https://help.shopify.com/en/manual/online-store/themes/themes-by-shopify/vintage-themes/customizing-vintage-themes/add-credit-card-icons
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
I tried but could not find the code as guided :s. There’s only the paypal icon who is showing. I can’t create a new ticket cause my support is over now.
Hi,
You should have the valid support period. You may extend the support period at your ThemeForest.net account
You may modify payments source code at snippets/payments.liquid file.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hello,
We still can’t find a solution.
If I extend my support period, would it be possible to grant access to a member of your team to help me place these logos in the footer?
Thank you!
Hi, j-bag,
You may check the support policy here – https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/22804833/support
You may check the theme’s user manual. The theme has an option to configure payment icons at theme settings, ignoring the payment methods you have at your store. https://mpithemes.gitbook.io/shella-shopify-theme/theme-settings/paymentsIf you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hello, there. I am trying to upload one of the demos (theme-demo-16) but every time I do it, I get the message that says “Something went wrong. Try again later or contact the app support.” Any suggestions on what I need to do to get this demo uploaded?
Hi, dariusm,
It works fine for me. Be sure you are using the correct ZIP file and correct upload form. https://monosnap.com/file/UcpdhvIqRJ9FnmG40hDRDMMHLEqEivIf you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Problem solved… When launching exlm from the App tab, it doesn’t automatically give you the option to choose what you’re uploading. I figured out how to see and choose “Theme Settings” for the import. Would not have known without your screenshot so thanks!
Hi, please follow up TICKET #3435591 Still not response until now.
Hi, n4jqxv9n2k,
Please check the support policy – https://themeforest.net/item/shella-ultimate-fashion-responsive-shopify-theme/22804833/support
Author’s response time can be up to 2 business days.
I checked your store. It looks like not a theme related issue.
1) I’m able to see a product at page – https://visioneerbrand.com/products/ancil-memory-flex-for-kids
https://monosnap.com/file/OQAEmpVHaqsHONvAkXrTXmeg8zAX2a2) 404 error means that URL doesn’t exist, it looks like you store doesn’t have this product any more. Please check your store admin -> products. Is this product exist and active?
3) If you still believe that the issue is theme related, please create a staff account for support@mpthemes.net
Best regards
Is it possible to add a notes field in the sidebar checkout?
I have “Show notes on sidebar” ticked under theme settings > cart but it doesn’t show.
Hi, fattyman,
Unfortunately, the theme doesn’t have the feature to show notes on cart drawer. It shows notes at the sidebar on the cart page.
I will discuss this improvement with my team.
If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hi team,
Do you know why my checkout button is greyed out when opening the side checkout?
img.bb link: https://ibb.co/Hn0q72YThanks!
Hi,
Check your apps, or custom code changes, they may cause the issue.
I can’t reproduce this issue on the clean theme files – https://monosnap.com/file/8Z0YX5bdEWfbxB7sanG9nEGwNqhHhJ
If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
I’ve only just noticed but the order notes field (not product notes) appears to not save notes into the orders page when an order is placed. I have tested this on multiple orders and a small amount of orders somehow have their notes saved. Are you able to replicate this on your end?
Hi, fattyman,
No. I added the notes at cart page, and they showed as expected – https://monosnap.com/file/QCHTABjosakGKgthrEl1hN9ae0hufw
If you see an issue, please give me a step by step instruction on how to reproduce it.
If you have more questions about the theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Hi,
I am interested in setting up a Shopify store using your Shella theme. For stability reasons, I want to setup development and staging environments before pushing my Shopify store live. Do I have to buy 3 seperate licences for Shopify development, staging and live environments? Development and staging environments will be hosted on a free Shopify partner account.
Kind regards,
Dilan.
Hi, Dilan,
No need to buy 3 licenses. In this case, I may link your test end staging environments to the same license.
To activate this option, email sales@mpthemes.net with your purchase code, live store URL, dev and staging store urls. Please note the license should be activated at a live store first.
Best regards
I purchased your theme and I was just wondering if there are already made landing pages we can download from the theme and put in shopify. If so, how?
Also wanted to create a blog page/product page that we see on your demon but I’m not sure where to download/install it on our website. You already have access to our website. Thanks
Hi, Mat397,
Unfortunately, the Shopify software doesn’t have an import feature for store settings, page layouts and data.
You may check the theme manual, and check the options that provide the Exim app.
If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
Is there a way to change twitter’s new icon?
Hi, giperborey,
Yes, we will add it in the next update. You if don’t want to wait for the update, please create a ticket (we need to verify your purchase) and I will send you an SVG file for a new icon.
If you have more questions about theme settings, please create a new ticket at the support system – https://mpithemes.ticksy.com/.
Best regards
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