33 comments found.
How do I update the theme within my website?
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://aldo.themerex.net/doc/#installation_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Can you please confirm if the demo import is working fine? I’ve tried more than five times but nothing imports even after showing success message. All the posts and pages sections are complete blank. We have also ensured that we meet all the specs (Memory, WP Version, PHP version etc) prior to demo import. Let us know if we are missing anything.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. Our Tech support team has already provided the solution in the ticket at https://support.themerex.net/ticket/93733 Please check it.
Thank you!
can i use wp bakery with this theme (i read somewhere that it is compatible with wp bakery) and is there a child theme with this?
Hello,
Thank you for being so interested in our theme!
This theme is built with Gutenberg. If there is a need, our Customization Studio would be glad to help you with theme conversion to WPBakery/Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Sure. The child theme is included in the package.
Regards.
Hi. I am interested in knowing if the pictures can be in colour and not black and white.. I love the layout of the site but will need most of the pictures to appear in full colour. I’m assuming that colour pictures can be used but thought I better ask as every picture i’m seeing is in black and white.
Hello,
Thank you for your interest in Aldo!
The theme will not turn images into black and white. So you may use any pictures in color too. Feel free to upload any images to the website.
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
ive purchased through envato elements, but i cant seem to log a ticket. How do i do that?
Im receving and error that wont allow me to preview and edit blog posts in layouts. Please urgently assist
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Dear Support Team, I am interested in the guest posting feature. Could you please give me more details on how is this achieved? Is it a built in functionality? or are you using a plugin to achieve this? Kind Regards
Hello,
Thank you for your interest in our theme!
The template does not support guest posting feature by default. But you may give a user a certain role allowing them to publish posts – https://wordpress.org/support/article/roles-and-capabilities/
To implement guest posting an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
Does this theme support RTL? Thank you!
Hello,
Thank you for your interest in our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is required. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
You may also consider these WP templates with RTL support:
1 – https://themeforest.net/item/gutentype-gutenberg-wordpress-blog-theme/22486033
2 – https://themeforest.net/item/blabber-allinone-elementor-blog-news-magazine-wordpress-theme/24305542
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
4 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
Regards.
Hello do you think I can make other page with if I install elementor ?
Hello,
Thank you for your interest in our themes!
This theme is built with Gutenberg. We cannot guarantee full theme compatibility with Elementor since it is a third-party plugin, and we have not tested it with the template. However, you may try using it with the theme for creating new pages. In case some customization is needed for its full compliance with the template, our Custom studio can create it for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
You can also consider these themes with Elementor support:
1 – https://themeforest.net/item/kicker-multipurpose-blog-magazine-wordpress-theme/29362844
2 – https://themeforest.net/item/gutentype-gutenberg-wordpress-blog-theme/22486033
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hello. Can the post or page display modified date instead of published date on frontend? Is this option available?
Hello,
Thank you for contacting us!
WordPress allows you to edit the date of post published date, and it will be shown on the frontend.
Regards.
Support
Themerex Portfolio
Website
I tried to change the colors of the links in my theme in theme panel – them options – color. But it didn’t change on the site? why are the color changes I’m making not reflecting on the site?
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi. Where should I change the picture for ‘Aldo’ at the middle of the top header at main page? I’ve changed all pictures at ‘Logo & Site Identity’ section, but still fail to change this picture.
Hello,
Thank you for choosing our theme!
You can change the logo of the Homepage in individual Theme options of the page.
In case you get any other questions, please submit a ticket at https://themerex.net/support/ – our Tech support will be glad to assist you.
Regards.
Hello, I downloaded the theme on WP, and though it is activated, the wordpress theme is still de one that’s shown. And also when i go on “custumize”, still the WP theme that appears. Can you help me ? Thank you very much !
Hello,
Sure, our support team is happy to help! Please submit the support ticket at https://themerex.ticksy.com/ to get qualified help.
Best Regards,
Does this theme support background videos (full width for homepage viewport)? If yes: hosted locally or on youtube?
Dear weinwerft,
Thank you for your interest in our theme!
Unfortunately, video background is not supported by Gutenberg by default. To get a quote on such customization, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase. Thank you!
Regards
Hi, I want to buy your theme. Can you add signup and login option and author page etc.
Hello,
Thank you for your interest in our theme! The theme is equipped with header layouts which are editable via Gutenberg page builder. You’ll be able to add Login link to the header layout, please learn more about available layouts shortcodes here: http://aldo.themerex.net/doc/#layouts_shortcodes
Also as for the author page, our support operators will gladly help you and provide you with instructions on pages customization.
If there’s a need you can get a quote on Author page creating, please submit your request at https://themerex.ticksy.com/ to category “Request Paid Customization”. This can be done before the theme purchase.
Thank you!
Great theme. Is there a way to make the main navigation not centered? Logo left and the rest right, for example?
Hello,
Thank you for your interest in our theme! Yes, it’s possible to edit through admin panel and it will look like this: https://prnt.sc/m5rqraRegards
That’s great! How would I do that 
?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Please add admin details to the ticket as well. Thank you!
Regards
I am not able to change the logo from the home page neither to change the size. Could you please tell me qhere i can change this setting on the CSS editor? Thanls
Hello,
Please edit logo in the admin panel->Pages->Homepage 1->Theme options->Header tab.
Please check the following article for additional information http://aldo.themerex.net/doc/#homepage_settings_page_1
And the height, please edit in the layouts->Burger header layout->Logo max:height: 35 px.
Please learn more here: http://aldo.themerex.net/doc/#layouts_default
Please submit a ticket for additional information: https://themerex.ticksy.com/
Regards
Thanks for your reply. Unfortunately I do not understand how to follow your path.
I am using a child theme o Aldo. When i am on the admin panel i try to go to Pages->Home but then there is no Theme Options tab as you mentioned.
The only theme options tab is reachable if I follow this path: Theme Panel->Theme Options->Logo and Identity tab (where i have already uploaded my logo). The logo have been updated in the secondary pages but non on the homepage
Moreover i have to use two dirrent version of the logo (white for black homepage header, and black for other pages’ white header).
Could you please be more clear?
The same for the logo height. I find this path Layouts->Header new simple (i can’t find the Burger Header Layout you cited) and the i stuck because there is no logo tab to edit. If i add a ned logo then the page automatically double the header. I would like just to change the aldo logo with mine on the home page and to resize my logo in all the pages.
Could you please help me
here you can find the website
https://tailortale.com/Thanks in advance
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Please add admin details to the ticket as well. Thank you!
Regards
Hello, really good theme. First of all sorry for my bad English. I’m very interested but first I have a question: can the photos be used in color or does the theme automatically turn them into black and white? Regards
Hello,
Thank you for your interest in our theme! These images are black and white by default. All the clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
Regards
The theme will not turn images into black and white. So you may use photos in color too. Feel free to upload any images to the website.
Thanks for replay and informations. Regards
You’re always welcome!
I notice it says “It features full support of Gutenberg. Also it has an Instagram Feed, MailChimp for WP, Woocommerce and Contact Form 7.” My questions is, are you going to add a demo shop? or does the theme support and already has designs for shop?
Hello,
There is basic compatibility with Woocommerce plugin. Feel free to install it. However, you may need additional stylesheets for its full compliance with the theme. We are planning to add a demo shop page to one of the next theme updates. Then a shop page will be available on the demo preview too.
If there is a need, our Customization studio is ready to implement them for you right now. To get a quote, please submit a ticket to category “Request Paid customization” at https://themerex.ticksy.com/.
Regards
Did you intend for blog post headlines to break words? Looks a little off to be honest
Hello,
Thank you for your interest in our theme! Could you please specify which page do you mean? We could not locate such issue for example on this page: http://aldo.themerex.net/2018/10/01/this-is-our-vision-of-a-good-day-at-work/
Regards
hello..I see your profile page. really you have greats portfolio GLWS:)
Thank you very much!
