35 comments found.
Hi, again. I really love your theme, it has a great design and is very user friendly. However, I have one problem. I cannot update it using the WordPress “Updates” tab. I tried several times but I get the message “Some items are not updated! Attention! The page will reload in 5 seconds to update the list of available backups!” I checked your support page and there are two other options to update but I really want to do it using the WP. Please let me know if there is a solution. Regards and keep up the good work!
Hello,
Thank you for contacting us and for your feedback! Much appreciated.
Our Tech support team will be happy to assist you. Just submit a support ticket at https://themerex.net/support/ If your support is expired, you may use the option “Presales Question” and provide the purchase code in the message body.
Regards.
Hi, I like the theme, a question, is the typography stolzl included in the design or do I have to pay for it?
Hello,
Thank you for your interest in our theme!
Stolzl font is not included for free with the WordPress theme. However, it is available in Adobe Subscription. For those seeking an extensive library of fonts, consider the subscription. It provides access to a wide range of fonts and can be a cost-effective option.
Also, you can easily replace the fonts with the desired one. Please check this article https://themerex.net/wp/add-new-font-to-wordpress/ and video tutorial – https://www.youtube.com/watch?v=7lkZpoqZrpI
Of course our support team is always eager to help and you can always submit a ticket at our Help Desk https://themerex.net/support/ where one of our support agents will be happy to assist you.
Regards.
Hello, I’m having trouble importing demo data from your theme, both automatically and manually. What do I do?
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – https://soleil.axiomthemes.com/doc/#installation_theme_requirements Could you please give us a link and temp access to your site in the ticket https://support.themerex.net/ticket/96226 , so we could take a look? Our support will handle this as soon as possible.
Regards.
Hello, the quality of the uploaded photos is really bad, I don’t understand but my photos are all prepared at the same size and then uploaded in webp, but it’s really ugly. Is there a way to preserve the quality of the photos so that there is no processing? Thanks a lot.
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I am looking to buy this theme. One of the problem I saw that inner pages are not updated based on https://soleil.axiomthemes.com/solar-company/ theme.
All the inner pages have theming considering https://soleil.axiomthemes.com/.
Is there a way to update theme for inner pages to match with black theme part of solar-company?
Hello,
We appreciate your interest in our theme!
Absolutely! The theme offers you the dark color schemes that can be easily enabled for the inner pages – https://soleil.axiomthemes.com/doc/#customizer_settings_color_scheme
Regards.
Hi, i like your theme, if i want some customizing, can you help to do that ? of course, it’s chargeable.
Hello,
Thank you for your interest in our theme!
Absolutely! Should you require any development work related to the theme, our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
i just purchased theme but elementor is free version and unable to use.
Thank you for the purchase! The theme is built with free version of Elementor. Elementor PRO is not included in the package. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hi, I imported all the demo pages, but I don’t find pages as battery installation, panel cleaning…etc (https://soleil.axiomthemes.com/services/renewable-energy/). All the services pages with form in the sidebar. How could I find it?Or how could I create one?
Thank you in advance.
Hi,
Thank you for choosing our theme!
Services pages are included in the Full demo import, in case you used a Partial import, you may create these pages under the Services tab > Add new.
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hello, Is it Polylang compatible?
Hello,
We appreciate your interest in our theme!
Soleil fully supports the WPML plugin, allowing you to create a multi-language website effortlessly. You’re welcome to use it to your advantage.
Additionally, some of our customers have successfully integrated the Polylang plugin with our themes. You can watch an example of this integration at https://www.youtube.com/watch?v=yFDhYV54ZrE&t=44s If you require any further customization or development work to ensure complete theme compatibility, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/.
Best regards.
Hello this is a pre purchase question. Is it possbile to white label the theme or use the child theme? Thanks
Hello,
Thank you for your interest in Soleil!
The package includes the child theme. Frankly speaking, we do not recommend whitelabel your website (renaming the theme, etc.) as it causes issues with theme activation and automatic updates. Any extra plugins used for this purpose require theme compatibility or advanced customization that are not covered by the theme support. For more information, feel free to contact our custom studio at https://themerex.net/support/ (“Get a free quote” category). They can find a solution for you.
Regards.
According to UI/ UX, this theme is excellent. I saw a solar panels related website BougeRV using this theme earlier and the layout was awesome.
Hello, I am having issues with the activation purchase code. Can you please help?
Hello,
Thank you for choosing our theme!
As per our records, you have already activated the theme successfully. If the issue persists, our Tech support team will be glad to assist you at https://themerex.net/support
Regards.
Hi, I buy a your theme but not activated. I am getting this error message. Although this is my first time using this site. “Theme is not activated! Reason: Invalid purchase key: ** If you feel you received this message by mistake, check this guide:”. Please help me.
Hello,
Thank you for choosing our theme!
As per our records, your theme has been activated successfully. In case the issue persists, please do not hesitate to contact Our Support Team at https://themerex.net/support/ They will be glad to assist you with any questions you have.
Regards.
Hi, I really like the design called “Solar Solutions” on your live preview website. But as I install the theme, I only have one skin called “Wind energy”. Where do I get the skin I like from? Thanks.
Hello,
Thank you for choosing our theme!
Solar Solutions is one of the offered homepage styles included in the package – https://soleil.axiomthemes.com/home-solar-solutions/ For more information, please follow https://soleil.axiomthemes.com/doc/#homepage_settings_page_4
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Thank you!
Nice Theme! All fonts in theme is free?
Stolzl font is not free. Font available only in Adobe Subscription. https://fonts.adobe.com/fonts/stolzl
Stolzl font is not free. Font available only in Adobe Subscription. https://fonts.adobe.com/fonts/stolzl
Great Work,Congratulations GLWS 
