Hello,

I just talked with app team and reply you in ticket.

It is very difficult for us this is 3 time we provide this service, if you want to change logo and icon after build and submit the app. To do this need to re-build and re-submission you know this.

Also category icons coming from website also category order I reply with screenshot.

Please check the ticket.

Thanks

Hi

Thanks for the reply. I have clearly given instructions when I ordered the service!

First of all you are not giving me a free service and I do not want one!

I payed $350 for the configuration and submission first time.

Location was not working fine and you said that it has to be rebuilt. I offered another $200 to fix that.

It is only normal to go through the work and see if there is something that needs revision. That is okey what I am doing before I make the payment. If that is not the way it works with you, then I am wrong. The specification I gave were not implemented- what do you want me to do? Now you are telling me to figure the categories by my self – I will try it.

Also your developer mentioned that he used his API key ? Why would you use your api key when I have provided my own.

App icons are different. I told him to use one that I submitted for IOs be used for android too! It is not implemented.

The only mistake I did is that I gave a wrong picture size for the logo but as a “dedicated developer” you could have advised that the image size be changed.

Again, you did not give a free service at all!

Kindly fix those issues so that I can make the payment. It is called customer satisfaction.

The API issue is a serious one! My own api needs to be used. Also please tell me what the right size is for the app logo.

Very much appreciated!

Best Regards, Dimetros

Hello,

It is bundled and separate plugin/ addon.

Pro and 3rd party plugin we add like this way as per Envato bundle plugins policy.

Thanks

Can you answer me if I need to buy these addons?

1) If yes why you are writing that’s working without activation?

2) If no why the message is showing there to activate it ?

3) And how to update these plugins ?

Hello,

Please go to the link all of 3 questions answer will find here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.

Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.

When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.

Thanks

Thank you very much.

Maybe you should then hide this message to activate the plugin.

It says now that a new version is released. How can I update now ? cause automatic update isnt available….

Don’t update now we just release plugin after testing with theme we will release theme. After theme update will get plugins update.

Thanks

Ok so plugins will be auto updated ?

Found another two significated bugs…

If I create a new Price for an ad and put inside how long this ad should be active its not savin this.

Same for the description of the item its not saving this

And now i cant add any location anymore cause of an taxonomy issue

Please create ticket we will check https://www.radiustheme.com/ticket-support/

Thanks

Your tickets aren’t replied that’s why every customer ask here for support…..

You notice bug so without check can not tell where is issue?

Sorry, now here almost mid night (11:13 PM) support team is not available but as you mention bug so I told you to create ticket. Our main support channel is ticket system.

Thanks

You support isnt good enough like you promote it within 1 business day. If customer request a ticket in the category bug report then it should be as fast as possible cause this happens while launching a website

And in your emails its written to reming you after 12 hrs if customer doenst get any response

Hello,

There was mistake for version numbering. You can delete pro plugin and install again from theme notice it will remove or wait till next version. We will release this week.

Thanks

Will that also fix the issues with the User Verification Addon?

User Verification pro addon it is not included with theme.

Correct, but within the theme it is promoted as an addon, right? We followed the link within the theme and purchased that addon through your site. The last theme update broke the addon, and I am simply asking whether the update you mentioned will fix it.

Please create ticket with screenshot where it break. We will fix that.