101 comments found.
Clenix Option is missing under my appearance, hence I cannot change the logo to my customer logo. Urgent help please. Thanks
Can I get a response to my issue please?
Hello,
I have moved my website to live on another domain.
So, can you help reset my license please?
Thank you.
Hi,
I reset the url you can active again.
Thanks
Guten Abend, Ich habe neue Website und die Alte domain soll Deaktiviert werden. Können Sie das machen Danke.
i cannot change size of logo
Hello,
Yes we have option. Please check https://prnt.sc/LlJcfWyVUoVR
You already have ticket. Please reply in the ticket.
Thanks
Hi, I changed the domain, can you reset my license?
Hello,
Ok I reset the url.
Thanks
I want to change the time icon in the top header.
I am quite disappointed that this theme, which is based on Elementor, does not function properly with basic Elementor components like the image carousel. I would like a full refund.
Hello,
Sorry you face issues. Are you using latest version? There are some conflict with Elementor new version we already fixed that.
Please create ticket ticket with access we will check https://www.radiustheme.com/ticket-support/
Send me ticket ID here also.
Thanks
Hi, what kind form you are used to take customer information.
Hello, How do I change the background color of the navigation? right it is white but i can only change the text color and and text hover
Hi,
Sorry don’t have this control. Please create ticket we will give custom CSS https://www.radiustheme.com/ticket-support/
Thanks
I am having so much trouble with this theme and support hasn’t been able to assist because i am still having the same issues – When I change the header layouts it doesn’t reflect on the website, we can’t edit header elements – it is very limited.
i have recentally purchased the theme unable to install demo version shows The execution failed. Please check error.log error
Hello,
Please create ticket with your purchase code https://www.radiustheme.com/ticket-support/
Thanks
Will there be more updates for this theme? The last update is from 15 December 2023..
Hello,
Just updated.
Thanks
Hello is your theme compatible with Slider Revolution? Cause le Layer slider is not showing well on the mobile
Hi,
We use Layer Slider. With Elementor, you can use any plugin, including Revolution Slider, but you’ll need to style it accordingly.
Thanks
i have problem in my website with plugin WPML And Send Request Ticket To Solve it please answer and solve it fastly
Hi! I activated my license on a development site. I changed the site domain/URL. How can I deactivate my license on the old site and re-activate it on the new site?
Hello,
I reset the url you can active again.
Thanks
Hi! I activated my license on a development site. I changed the site domain/URL. How can I deactivate my license on the old site and re-activate it on the new site?
Hi,
I reset your license you can active again.
Thanks
Thank you 
Hello, I cannot edit or change the menu option in the Menu section. How and where can I change the menu section? I want to have only 4 menus on my website. I add or reduce it, but there is no change on the main page.
Thenk you
Hello,
Please check have you edited correct menu. Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Your license key doesn’t match your current domain. Please activate the license again for your current domain. Activate License
Why am I suddenly getting this message when I tried updating plugins even when I am only using this theme on a single website? I entered my license key repeatedly but the message remain “domain mismatched” Have sent a mail to support and hope this is resolved quickly. Thanks.
Already reset and replied another message.
Thanks
Can I edit this theme full of Elementor, that means Header and Footer section is full customizable with Elementor etc.
Hello,
Header and Footer can not edit.
Thanks
Can I edit with Elementor Pro?
Yes can do if face issue create ticket we will help https://www.radiustheme.com/ticket-support/
Thanks
Hello,
I am not able to activate the Theme, because when I click the blue “Activate License” – Button it just loads for a very long time and nothing happens. Please help me out.
Best regards, Sebastian
Hello,
I already did that. This is my ticket ID: “ID# 58145”.
Please just help me out quickly. How do I activate the license?
Thank you Sebastian
Hi,
We replied 3 days ago your site WP admin access not working.
Thanks
How to update the theme? Still my theme is running on V 2.0. Need to update with latest version.
Hello,
Please follow this https://www.radiustheme.com/demo/wordpress/themes/clenix/docs/#update
Thanks
