101 comments found.
I’m currently managing three blogs and I’d like to apply the specified theme to them. All three are under different domains; is this possible with the current license? Or is it only possible to purchase once for a single domain? Applying the theme to each one would seem burdensome, so I’m asking in advance. Please reply back. Thank you in advance.
Hello,
No sorry, is not possible, the license are limited to 1 per domain.
Regards
Please note that i’m using your theme only in 1 of my domains : indiasumisura.it, but in my wp panel it’s showing error message License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!
Thanks for your kind attention. Regards
Hello, no problem, i just deactivated the old domain “https://www.net4italia.com/” so now your license will work properly.
Regards
Thank you soo much !
Hello, compatibility with WP 6.3.1? PHP 8.1?
Hello, yes it is compatible.
Hola de nuevo actualizé y perdí el conteo de vistas de cada post (en la flamita) qué debo hacer?
Hola,
Te puedo dar algunas recomendaciones generales (ya que el area de comentarios no esta dedicada a soporte):
- Revisa si ambas versiones (el Theme y el plugin Rein Functions) son las mismas (v2.3.0) y todos los plugins requeridos estan instalados (Redux, Rein functions y Advanced custom fields).
Si nada de eso funciona, vas a tener que abrir un nuevo ticket aca https://estudiopatagon.ticksy.com/ y un agente de soporte revisara tu caso.
Saludos!
Hello,
I want to disable the Meta Data that theme is automatically inserting inside the head tags. We are using Seo Yoast for this task and now we are having 2 instanaces of the same data nodes. And we prefer to keep Seo Yoast enabled.
I have located the code block that is inserting the data. It’s coming from the rein-functions plugin. Even if I comment out the code block, I guess when I am going to update the theme it will come back. My question is
How can I get a permanent solution on this topic?
Hello, I have purachased this beautiful theme and been using for 2 years. I have the latest theme files and rein theme functions plugin. Now I am facing 2 issues.
1. On the WP Site Health page I am seeing this error. “An active PHP session was detected” I have disabled all the plugins and reactivated one by one and found out that as soon as I enable “rein theme functions plugin” this issue rises.
2. I am constantly being asked to update the plugin “Advanced Custom Fields PRO” which requires a lisence code. I guess this plugin came with your theme?
So can you please tell me how to fix both the above mentioned issues. Thanks in advance.
Hello, thank you for contact us!
1.- For that issue, it will be required to check your website, so you must open a new ticket here https://estudiopatagon.ticksy.com/ for technical support (we don’t offer anymore support via comments).
2.- You can check this article about ACF https://estudiopatagon.ticksy.com/article/14101/ (basically removing and re-installing will update)
Hope this information may help!
Hi, thank you very much for all this information.
I will add a request into the main to-do list to test this in detail.
For the moment i will remove this comment (there is some sensitive information here) but the request will remain on our log.
Regards!
Great thank you, can i know how many days i can expect a solution?
Hello, i’m afraid i can’t share an exact ETA, but in any case we are not able to reproduce the error will let you know.
Usually it is a lot faster when we do the tests over the website which has the issues.
Also i would recommend to test again, maybe it was the Envato api (was down), we reduced the API rate a few days ago to prevent this.
Hi, unfortunately the issue hasn’t been resolved yet on my end. Is there any way we can chat in private? In that way, I could share the cred.
Hi, just the support forum (so a technical agent could help), but i will let you know in case we find any issue.
Regards!
Any updates on above
Hello, yes, we are not able to reproduce the error so probably it is related your server only: https://prnt.sc/CQctJRFmAqUF
Check if you can download the updates without problems (in that case you can safely ignore that error).
Otherwise (even if you renew the support) the solution is to talk with your hosting provider, probably they are blocking external connections.
Hi again,
As you suggested we have talked to GD, our hosting provider. They suggested us to upgrade the PHP version and so we followed. Unfortunately, that doesn’t solve the isssue as well.
Please suggest.
Hello, i’m really sorry, but here we are in a grey area, with a expired support we can’t check your website because all technical agents are on our support forum https://estudiopatagon.ticksy.com/
You will need to insist with your hosting provider probably.
Regards
Is it possible to put ads/adsense?
Hello, yes it is possible
Hello!
Where to upload the favicon ?
Hello,
You can change on Appearance -> Customizer -> site identity.
Regards!
“License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”
The site in question is no longer up so how can I deactivate it?
Hello, i deactivated your old domain manually, now it should work properly.
Regards
Hi!, thank you for contact us
I would recommend to follow the next guide: https://themes.estudiopatagon.com/docs/rein-wp/
For Gutenberg to create a slider it will look very similar to this: https://prnt.sc/u66i9QpUX13r
If you are facing any issue creating the custom home page, i would recommend to open a new ticket here: https://estudiopatagon.ticksy.com/ and we will help asap.
Regards!
Suppose I use a layout with no sidebars no on posts/pages. No sidebars at all, like on the link. Is there a way to extend the width to the picture’s width in the link?
Second Q I not sure do it fit in the area of the theme… For my post, I use markdown areas. The issue I have is that text in md area, when it is a bit big, got vertical and horizontal scrollbars. Is there a way to use/setup it so that size goes to complete, not scrollbars?
Hello, thank you for contact us!
I would highly recommend to open a new ticket here https://estudiopatagon.ticksy.com/ so we can share screenshots, code, files, etc.
Also it will be a very good idea to attach some screenshots. Probably both requests will require a little of custom CSS but i think it is possible.
The comments area is more dedicated for pre-sales questions, thank you very much!
License already active, need it to be deactivated from old dead domain. Thanks
“License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”
The site in question is no longer up so how can I deactivate it?
Hello, i just deactivated your old domain, now it should work properly.
Hello EstudioPatagon, Please make this theme AMP enabled, I love it and wish it rocks in the market with its elegant design, Enabling AMP will boost this theme in the industry, Please Please consider this request.
“License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”
The site in question is no longer up so how can I deactivate it?
Hello, i just deactivated from my end.
Now your license should work properly.
Regards
Thank you.
hello, compatible with WP 6.0.1?
Hello, yes it is compatible.
Hello, I would like to disable the animation of the “continue reading” buttons, how can I do it? Thanks.
Hello, we don’t have any option to specifically disable the animation.
But i would recommend to open a new ticket here https://estudiopatagon.ticksy.com/ maybe we can share a small css code snippet.
Regards!
Hi. Need notification in case of discount opportunities
Hi, i would recommend to follow us, you can do that here: https://themeforest.net/user/EstudioPatagon/follow
Usually on all important Envato Campaigns, we launch our themes with important discounts.
Hello, all our wp themes are included in the mid-year Envato campaign and are listed with important discounts if you are interested.
My purchase code doesn’t work. The support doesn’t recognize the theme Rein I purchased. When I tried to paste the purchase code in the support website it said it was for a different theme so can’t submit a support ticket because the code doesn’t work.
Hi, try again in the support system, maybe the Envato connection was offline in that moment.
Also i would recommend to send me your purchase code via private message on my profile here: https://themeforest.net/user/estudiopatagon#contact (so i will confirm you if the code is correct or not).
Regards
Are there any plans to allow custom social profiles? I’m currently overriding the styles for them to get things like GitHub working.
Hi!,
No sorry, no plans for the moment in the short term (there are some core limitations).
What i highly recommend is to do a backup of those customizations, rein theme and also rein-functions (plugin folder) will be fully replaced in case of any update.
Regards!
Hi, is it possible to change the button design?
Hi, only the colors on theme options -> styling -> buttons/links -> main button.
If you need to change the design (the borders or the shape) that will require a developer to do that customization.
hi, want to know if the theme color can be customize? for example the example have dark purple and light purple combination, can this change to dark green and light green combination?
Hi, yes the theme include several options to customize the theme https://prnt.sc/1op0a2z
But ideally, you should use a similar combination, because the theme is optimized for dark websites. Now if your green has a good contrast, i think it should work fine.
Hope this may clarify your question
