Hello,

Unfortunately, RTL is not supported. However, all shortcodes without dynamic shortcodes should be working well on RTL. You can check our themes with RTL support in this article.

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The theme is supported and by purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme. Our support team is also available at our Help Center if you need any assistance with the theme.

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Hi there Please prioritize this theme for updates. When installing recommended plugins, you get fatal errors which shouldn’t happen in a 85$ theme!

Hi,

We couldn’t reproduce this on our end. Have you perhaps selected all plugins and clicked on “Install” as a bulk action? This can sometimes create an unexpected error. It is recommended to install and activate plugins one by one.

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hello,

Please contact us through this email (include your purchase code in the email) and our support agents will assist you and send you the latest version of plugin.

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Hi there,

Thanks for writing in! The theme is compatible with PHP 8.2 at the moment and compatibility for PHP 8.3.x will be added in the future updates.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Since it is a bit hard to tell from here as we do not have enough information but please check if you installed the theme and all its plugins as well as you can read our getting started documentation

From Etienne Options > Import you will be able to import the demo content and start to edit your website.

If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! The theme will be updated for sure as soon as possible and if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thank you.

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Hello,

The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.

We couldn’t reproduce this on our local installation. Could you please let us know which PHP version are you using? We recommend using the theme with PHP 7.4 for now.

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Here is the error message :

Une erreur de type E_COMPILE_ERROR a été causée dans la ligne 646 du fichier /homepages/7/d371368439/htdocs/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php. Message d’erreur : Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)`

Hello,

Thank you for reaching us!

In case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi,

Such an option, unfortunately, does not exist within the theme, however it can be adjusted with custom css below. Please try adding custom css below to Appearance -> Customize -> Additional CSS, just set the values to the ones you need:

.eltdf-testimonial-text-holder .eltdf-testimonial-text {
    font-size: 20px !important;
    font-weight: 400 !important;
    letter-spacing: 0 !important;
    font-family: "Montserrat",serif !important;
    line-height: 1.103em;
}

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thank you for reaching us!

We haven’t tested our theme with WP 5.8 yet. Our dev team is working hard at the moment on updating all our themes, however we don’t have any ETA when this update will come out. It would be best to wait until we release an official update, but you can also try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.

If you have any additional questions please let us know.

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Hi there,

Try to change that tag inside the file found on this path: wp-content/themes/etienne/framework/modules/blog/templates/singles/standard/helper.php

Hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in!

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.

But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

We appreciate your patience and understanding.

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Hi there,

Yes, feel free to update to the latest WP version.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.

Also if you are somehow missing a slider you can always import them manually

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for writing in. Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding, however when it comes to Instagram you can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thank you for the swift answer and good health to your team.

Hi there,

Glad we could help! Take care and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Once we check all your request we do see that except this one the other request has been answered to within our support response time within 24h. Your last ticket was created today and we can see that our support agent is assigned and will for sure provide you with and answer soon.

Thank you for your patience.

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