104 comments found.
Hello, it is possible to contact “dsyonetim@yandex.com”, it is very urgent!!!
Hi,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, it is possible to contact “dsyonetim@yandex.com”, it is very urgent!!!
Hello,
We located your ticket at our Help Center and we see that it is updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, it is possible to contact “dsyonetim@yandex.com”, it is very urgent!!!
Hi,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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PLEASE SUPPORT MY REQUEST
ITS MORE THAN 48 HOURS
Hello,
Apologies for the delayed response. Our response time got a bit delayed due to the summer vacation season.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I add one ticket to your support thanks can u please help
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Mikado Portfolio part of
Qode Interactive
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Hello everyone. I’ve got two issues with the theme. 1. Woocommerce products stucks product images vertically one on top of the other. Couldnt find anything in the database of the theme to help me with this. 2.Then I noticed that 5 plugins, including 2 theme plugins, Qode Framework and Seafearer Core are missing automatic update and update option in general on plugins, so I cannot update them at all. Any help? Thank you
Hi there,
Newer WooCommerce versions had some changes in the HTML structure of the product single gallery and there is a CSS fix for this which our support agents can provide you.
We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! This theme has not been updated for almost a year. I’m wondering how I can update the Slider Revolution plugin that came with the theme? The version I use is Version 6.6.13, and I need the new 6.6.20. Thank you!
Hello,
Thank you for reaching us!
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Support
Mikado Portfolio part of
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There were problem on theme booking: here screenshot https://zytheme.d.pr/i/2tYW4x and it wasn’t work, I tried many solution and issues don’t fix, Please help
Hello,
The error in the screenshot seems to be related to the WooCommerce plugin.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I opened ticket # 256934, Then this error related issues on Theme Plugin “seafarer core” as made conflict with the latest WooCommerce Latest Version API , What Current WooCommerce Version that Demo run on it?
Hi,
Please check change log.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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please may u answer to my ticket thanks
Hello there,
Could you give us the ticket ID to check? We couldn’t find any new, or open tickets from you, only the old ones.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, the Book Now is a separte plugin or is integrated in the theme? it’s possible configure it with different availability? (example: 1 day, 1 week, only in April ecc.) thank you
Hello,
Thank you for reaching us!
The Seafarer booking system is our own where the reservation form is integrated within the theme. Unfortunately it is not possible to modify booking form through theme options. If you want to organize the booking or a request differently then you will need to edit our theme files.
Support
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Hello. There is a big problem with the menu on mobile version. If a parent item has children items, is almost impossible to click, because you need to click on the very small arrow. I need to make the whole parent item clickable. Please can you help me?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, i already did!
Support
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This is the ticket ID: 249606. Thank you
Support
Mikado Portfolio part of
Qode Interactive
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Hey! Quick question before purchasing… Is it possible to customize the Book Tour section (right side: https://seafarer.qodeinteractive.com/tour/odyssey-yacht-2/) with different options!? I would need 2 dropdowns (just like for guests), instead of the date selectors… one for period (like 1 day, 3 days, 7 days) and another one for type (like partial and full). Is that possible?
P.S. I’m presuming guests is like “available quantity”, right? So that can be also modified to allow X max, correct? Thanks!
Hello,
Thank you for reaching us!
Unfortunately this cannot be achieved through theme options. Implementing this would require additional customization, but this falls out of our support scope.
Support
Mikado Portfolio part of
Qode Interactive
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hello, how to disable Reviews Section in Tours? or any other tabs?
Hello,
You can disable comment and therefor option to leave review by disabling “Allow Comments” option (please see screenshot).
Tabs on single tour pages can be hidden with some custom css and to hide review tab you can add custom css below to Appearance > Customize > Additional CSS:
.single-tour .qodef-tabs.qodef-layout--simple .qodef-tabs-navigation li:nth-child(3) {
display: none;
}
Support
Mikado Portfolio part of
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Hello there, I noticed that the structure of the headings (H1,H2,H3) is not seo friendly. For example when you write as title just the name of the Yacht, there is zero or negative SEO effect. Is there a way to modify it from your theme dashboard? Or where can I find the code that need to be changed by me? If it is something easy for an average coder, it would be ok. If not that will be very disappointing. Thanks in advance.
Hello,
When it comes to adjusting structure of headings for SEO we recommend checking “Importance of headings” section of this article.
Some heading tags can be adjusted through options, and some are hardcoded, however, our support agents can provide you with file path where you can change heading tag directly.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for your reply and for your canned answer. For me a practical good solution and reply is to let me know the path in order to do the changes. If the changes are not for average level coding I will think that is not well-coded…. I believe that I am fair with you.
Hi,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, let them know which heading tag you need to change, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your reply. Though the support time has expired, in order to submit it as ticket. That is disappointing. I prefer to give me a solution (you should because the theme is not SEO optimized) than write a negative review. Thanks in advance
Hi,
Please note that it is advisable to have only one H1 heading per page, and since the Title Area comes first, this is where it is recommended to have H1 heading. This is already the case in the theme (please see screenshot).
You can find more info regarding support expiration and option to extend it in this article here.
Support
Mikado Portfolio part of
Qode Interactive
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Dear Support, I have problem block widget cannot use cannot install and cannot update. Could you tell me how to do?
Best Regard, Jakatin Im.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Also, please note that the Qi Block widget is not required and you will get all of the features displayed in the demo even if this plugin is not installed.
Support
Mikado Portfolio part of
Qode Interactive
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Already submit ticket. waiting for your feedback.
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Hi,
Please I submitted a ticket on your support website, and this needs immediate attention, please
Hello,
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
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Hi Would you recommend this theme for a yacht brokerage. I am only a brokerage and not chartering at all. Please advice, thank you
Hello,
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. However, please note that booking form shown here can only have these fields and to organize the booking form differently you would need to edit our theme files.
Do let us know if you have any additional questions.
Support
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hi is this work with woo commerce 8.xx
I bought I installed and does not work on woo commerce 8.0.2 start.isupply.fr PLS HELP
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Not able to view demo. Please help!
It keeps saying your connection was refused. However, I am able to view your other themes. Please help. Thanks!
No worry, I was able to see the demo on my tablet. Is there anyway to have a multi-dealer extension installed so boat/yacht owners can list yachts?
Hi there,
Happy to hear that you were able to view the demo, we could access the demo from every device so please try it out once again to view on our computer.
When it comes to a multi-dealer extension we do not have this included within the theme but you could perhaps use some third party plugin for this purpose. Please note that we have not tested any third party plugins nor can we guaranty theme compatibility.
Thanks and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am the developer, my client is using your theme for their website, Actually i want to integrate BOOK TOUR form not on the ride after the tour details..
the issue is i didnt find the form in widgets area and not in contact form, so let me know where i can find that book tour form so i will embed it after Tour Description.. asap
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Can this Seafarer theme be used for the website offering Boat Accessories as well instead of the rentals only??
Hi there,
The Woocommerce functionality is included with our Seafarer theme, and you can have a shop page for boat accessorize. You can see the example of our shop page here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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