12915 comments found.
Information box icon not showing as a custom size. Only showing when I am using full icon size. Can you suggest me how can I solve this?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
In the mobile version I have a shop icon on the bottom, but i can’t see in the dashboard where i can turn this off, do you know where i can find this?
Regards,
Tonius
Hello,
Could you please send us a screenshot so we can better understand what icon you mean?
Kind Regards
See here: https://ibb.co/FhzD92B at the bottom SHOP
You can disable it in Theme Settings -> General -> Mobile bottom navbar
How do I make the side menu (category menu) always open? For me to display the categories, I have to hover over the item or click
I found the solution.
Hello, thank you very much for the great theme! , I have a request though, I tryed to to translate some strings on your theme but I did find them, loco translate is not compatible with it. I also tryed to contact you via the support but I can’t find the create topic button on my topics dashboard
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
i can’t find the “Create New Topic” Button
You should see it in the sidebar https://gyazo.com/482905d97e8a2d45c45a113ed5387a44 If you don’t, then check if you have added your purchase code in your account section.
i already entered my purchase code , this is what i see on my backend https://tinyurl.com/yqk3d2bg
It is your forum profile page. Please, check a general account section here https://xtemos.com/my-account/
You realy should look at your UX on this support plateforme… i just can’t find what you are talking about !!
We sent you a link to the account page. Have you seen a form to add a purchase code there? Please, send us a screenshot of the purchase codes form and list from your account so we can understand why you can’t add it.
I’d like to know if there’s any other way to import Furniture 2 for my website, other than deleting it’s current content. I’ve already built website on this theme and got loads of products, photos etc. But when I click import Furniture 2 it says it will delete content. What to do?
Hello,
Yes, this website can be imported on a clean installation only. That is why it asks you to remove previously imported dummy content.
Kind Regards
Is it possible to switch from your Basel theme to Woodmart without affecting the site appearance?
Hello,
Thank you for contacting us.
These themes are not compatible with each other. Most of your configuration will be lost when you switch from Basel to WoodMart and you will need to configure your website from scratch.
Kind Regards
Hello, I want to commend you for the impressive design and functionality of your themes, they have been a valuable asset to my projects.
Recently, I noticed that the new ‘Demo Furniture 2’ has a lower speed score compared to your previous demos.
Could you please provide some insights into the factors that might have contributed to the lower speed score for ‘Furniture 2’? Are there any specific optimizations or improvements that I can implement to enhance its performance?
Thank you.
Hello,
Thank you very much for being interested in our theme and contacting us.
Google page speed score may vary from demo to demo for different reasons. Yes, on our furniture 2 demo we have a lot of images that still need to be optimized. On your website, you will replace them with your own optimized assets and the speed will be much higher. You can also enable lazy loading for images. Find more tips in our article here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Kind Regards
Hello,
The issue is multi-currency, for example, change from USD to VES and have the VES currency update with the exchange rate of the day?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I test your demo page (https://woodmart.xtemos.com/) on my Iphone, the hamburger menu does not open when tabbed. https://postimg.cc/cg3NFN9D
Hello,
Thank you for contacting us.
Could you please let us know what device you use? Also, specify your browser and OS versions.
I really appreciate any help you can provide.
text disappearing from some image boxes. no caching plugin installed, no js, css compression.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Ive been having an issue with the template for a while. For some reason the shop page ( categories or single product ) display what looks like the mobile version of the page – every other page displays correctly…
https://ibb.co/HP8QKpVHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
seems to be a safari issue first and foremost
Have you resolved this issue already?
No.. the layout shift is still occurring.
All plugins were disabled and the issue is still there. The page loads correctly in preview mode but when you go to view the page the layout shifts to a mobile configuration..
Please, keep all plugins temporarily turned off and send us your admin access.
what email do I sent the admin details too?
Use the contact form on this page https://themeforest.net/user/xtemos
I cannot make the slider images in this demo mobile and tablet compatible. How can we do it?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Any plans to make the RIDICULOUSLY MASSIVE BLOG SECTIONS any smaller so that they don’t fill the entire screen with a row of 3 post previews?
The themes blog offering is a joke as it stands for anyone who’s trying to make a nice blog or news style website that also sells products.
It’s a fantastic theme in every other respect but I’m pretty sure there’s an army of people who’ve bought this thing that find they can’t fit what they want on the page just because you can’t seem to come up with a way of downsizing the blog previews.
Hello,
Thank you for contacting us.
Could you please send us a screenshot of the problem so we can better understand what are you asking for?
Kind Regards
My problem is this is…
How are you supposed to present visitors with more than a few blog posts at a time when 3 posts fills the entire screen. It’s almost impossible to create a home screen with just blog posts, all of the elements are too big. https://woodmart.xtemos.com/blog/ “Small Images” You can only get two posts on the screen https://woodmart.xtemos.com/blog/category/design-trends/?opt=blog_small Blog Chess – 2 posts take up all of the screen real estate – no room for anything else https://woodmart.xtemos.com/blog/category/design-trends/?opt=blog_chess Masonry Grid – Again, 3 posts flood the entire screen https://woodmart.xtemos.com/blog/category/design-trends/ Meta on image – Just more of the same massive elements https://woodmart.xtemos.com/blog/?opts=blog_meta_on_image Infinite scrolling – Same as before but with scrolling https://woodmart.xtemos.com/blog/?opt=blog_infinit Blog flat – What’s the point? https://woodmart.xtemos.com/blog/category/design-trends/?opt=blog_flat Default Flat – Now one post takes up the entire screen https://woodmart.xtemos.com/blog/category/wooden-accessories/?opt=blog_default_flat Blog Mask – WOW, actually something that you might be able to use… https://woodmart.xtemos.com/blog/?opt=blog_maskIt’s beyond ridiculous
I just want to be able to arrange a few posts in different blocks like on your competitors theme here (of which I have 4 licenses) https://demo.tagdiv.com/newspaper_pro/Problem is.. That theme is now so bloated, it’s not worth using. I just want to put like 5 posts in the sidebar (I know you can do this but it looks terrible with the current option) Maybe a section with one large post at the top and two small ones below or maybe a block of four posts in a square that only takes up a quarter of the screen. You know… Just something I can easily use rather that trying to go through every single option, spending hours trying to cram posts into stuff that doesn’t work..
You do have some nice product blocks but these are product only and can’t be used for blog posts, surely it can’t be that big of a jump to downsize and repurpose some of that stuff. I don’t want the theme to become a bloated mess, I just want to display some blog information in different ways.
PLEASE HELP
Hello,
Thank you for your feedback. We will consider this as a feature request and will review the possibility of adding new block styles with smaller images to fit the space better.
Kind Regards
Thank you, I’m sure it would increase the flexibility and appeal of your already very good theme.
OPTIMIZATION DATABASE QUERY SUGGESTION. 3x FASTER QUERY
Hi there,
After deactivating the “portfolio” option in the theme settings, the query ‘meta_key’ => ‘_wp_page_template’ keeps loading despite not using the portfolio template anymore. The same happens if the “Portfolio” option is activated, but no portfolio page is selected.
Query Monitor shows the “Theme” object making a 212 database queries with 0.1209 s in the time column. After doing the following, the amount of request went down to 86 queries with 0.0421 s even when the portfolio is activated, but no page is selected.
This could even be better if these databases request for the portfolio template would be limited to just the portfolio pages themselves.
#inc/helpers.php line 944
//probably this function is not necessary
if ( ! function_exists( 'woodmart_tpl2id' ) ) {
function woodmart_tpl2id( $tpl = '' ) {
if ( woodmart_get_opt( 'portfolio' ) ) {
$pages = get_pages(
array(
'meta_key' => '_wp_page_template',
'meta_value' => $tpl,
)
);
foreach ( $pages as $page ) {
return $page->ID;
}
}
}
}
if ( ! function_exists( 'woodmart_get_portfolio_page_id' ) ) {
/**
* Get portfolio page id.
*/
function woodmart_get_portfolio_page_id() {
if ( woodmart_get_opt( 'portfolio' ) ) {
return woodmart_get_opt( 'portfolio_page' ) ;
} else {
return false;
}
// return woodmart_get_opt( 'portfolio_page' ) ? woodmart_get_opt( 'portfolio_page' ) : woodmart_tpl2id( 'portfolio.php' );
}
}
if ( ! woodmart_get_opt( 'portfolio' ) ) {
remove_action( 'pre_get_posts', 'woodmart_set_projects_per_page' );
remove_filter( 'wp_nav_menu_objects', 'woodmart_nav_menu_portfolio_item_classes', 20 );
}
Thanks!
Hello,
Thank you very much for letting us know. We will review your code and consider adding this improvement in our next update.
Kind Regards
You are welcome!
Hello, can you guys write here a css code to change the background color of the mobile bottom navbar? Thanks in advance
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Bonjour, S’il vous plait je vais acheté ce thème : https://woodmart.xtemos.com/demo-food/demo/food/ la question 1 : est ce que on peux modifier ces éléments pour les rendre comme du produits cliquables (pièce jointe : https://akomsolutions.com/pic.PNG ) La question 2 : est ce que le thème est compatible avec plugin AppMySite Woocommerce je vais créer le site avec votre thème et une application mobile avec le plugin) si oui ça sera le 5ème thème que j’achète de vous . vous avez des best thémes 
merci
Hello,
Thank you very much for being interested in our theme.
1. Yes, you can add links to all of these items and point them to particular products in your shop.
2. Unfortunately, we didn’t test our theme with this plugin and can’t guarantee its full compatibility.
Kind Regards
Hello,
How to make hovering over category icons not cut them off. In the demo version, this problem does not occur.
- https://prnt.sc/vvgneglsv41_ - https://prnt.sc/P6gIfCj4xN9-
https://woodmart.xtemos.com/megamarket/Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi, I have purchased the new license but I am unable to update my existing website with new code. When I am updating through Dashboard->Updates Update theme it gives me the error An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
When I upload the zip file through Appearance->Themes it gives the message theme files does not have style.css
Could you please help me urgently as I need to update the theme and make the website live? Thanks
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
Hello, Are you adding different license options for Digital Products Store?
Hello,
Sorry, but your question is not quite clear. Could you please clarify what you mean?
Kind Regards
Please xtemos, Make Registration Page And Login page Ajax, I think its time to make it, When User Will Press Log in Make it popup Log in / Registration page. Will be Best for us!
Hello,
Could you please send us some screenshot or examples so we can better understand what you mean?
Thank you in advance.
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