348 comments found.
Does your theme support uploading the entire demo with all its data, including text, titles, logos, images, and everything else? My customer loves the theme but requires it to be 100% identical to the demo, with the ability to replace the images and text with their own content.(Bag Shop)
Hi,
Yes, of course, that is the default feature.
Thanks
Hi, I had purchased theme and it have bugs in it and its about 2days i submit my ticket but i did not get any response. Really bad suppport.
how can we expedite the issue we are facing?
We are very sorry for your inconvenience. We just had a 7-day Lunar New Year holiday, so during that time support was delayed. Our team are checking your ticket and they will feedback for you as soon as possible.
i purchased a regular licensee for this theme. i installed the theme in a xampp environment on a local laptop. Because of some setting issues, XAMPP crashed. i re installed XAMPP on a different folder with different port numbers.
when I entered the purchase code for the theme, it gave me error that I cannot use the licensee on multiple urls. it is already used on ‘localhost:8090/savitur’
my previous environment : localhost:8090/savitur my current environment: localhost/savitur
I don’t think we need to purchase licensee for every dev environment and then also for production website. Please advise how it can be resolved.
Don’t worry, we reset your license, and you can re-install now.
I am unable to find landing page files in the download. Can you explain or provide the files?
Hi,
We don’t provide the landing page in the theme; we only provide the demo.
Thanks
If this is the case, the item details and documentation are misleading. It advertises that it includes 28+ landing pages, and the documentation has obviously outdated information for installing them.
Disregard. Landing pages are installed through the arrow library. Documentation needs to be updated.
So sorry, we will upgrade it now
One or more themes have not loaded correctly. You can find more details and make changes on the themes screen.
Go to the themes screen https://prnt.sc/RA3mdxQxZPxj
Please follow your email, our team replied to it.
Thank you very much for responding to the request. We already answered your email. Thank you and happy new year.
Hello, The theme is experiencing an incompatibility issue with the new PHP versions 8.1 and 8.2. It’s important that you submit the new theme update for proper functionality. Thank you. “Update to the latest version of PHP to make your site faster and more secure Your current PHP version (7.4.33.8) is no longer supported. The update is quick and reduces your risk of your site crashing.”
Dear Rivas2000,
Our theme is fully compatible up to PHP 8.3. You can safely update your PHP version to improve performance and security.
If you experience any issues after updating, please contact us at info@arrowtheme.com, and we will check and assist you promptly.
Hello! I don’t know what happened and the site key was lost. I put since May several times, but the system keeps asking for it again. It may have been used on another site! How could I recover it so that the site continues to work well?
We removed your license is activating on the site fetesti.org and you can install it again.
I sent you a message but I didn’t get a reply! I need the license to be where it was from the start on colorix.eu Thank you!
We removed the license on the website www.fetesti.org so you can install it on the colorix.eu at the moment.
Hello! That’s how I couldn’t activate the theme. Every time I insert the key, it doesn’t save, but asks for it again! What can I do in that case?
Please contact us to have our team check your license because each license is only available to activate on a domain at the moment.
I sent but I didn’t get any reply((
Its anybody here???
The license on the website www.fetesti.org has been removed. You can install on the new domain
You wrote this a month ago! But it doesn’t work like that, the key is not saved.
Please install the latest version of our theme, in the video on ticket center, your theme using the old version so you can’t activate it.
If we buy this theme, do we get woocommerce plugin also free or we have to pay extra ? and for payment gateway integration also do we need to buy plugins ?
Hi,
WooCommerce is free plugin, and you don’t need fee to use it.
Thanks
Please, how do i desable Pop-up
Which popup are you mention?
The Pop-up of the template, showing products and all the stuff The template has pop-up, this is a fact and you may know what i’m talking about when lunching on the home page of the template.
Please, some guides Thanks
Also, how can i Keep the Category Style : “Layout 3” without changing color. I meant, i want the color to remain the same nor mater the hover move’t. Please
Please help me create a ticket here: https://arrowhitech.ticksy.com/ and our team will guide you through.
I did it, please check
please, respondd
Please send us the link of your ticket, because I don’t find it https://prnt.sc/3Ol_Y0RswCvq
Here is the linkk
Please follow it, our team replied to you two days ago.
But you’re asking for my WordPress admin page, for the layout part. Show how to edith
Please
We can’t support here so please reply on your ticket, our team will check and guide you to fix it.
Hi, we have two ticket awaiting your reply for days now. When will you awnser us?
So sorry for our late reply, our team will check it now.
hello i facing problem in single product page when we click on product to zoom it show low quality image , and in woocomerce product option size option is missing , lindly fix this quality issue of image in zooming. i rase a thicket also ..do it asap
Please follow your ticket and our developer will reply for you.
Please, i have a problem
I have change the domain and i need to use the licence with new domain. I bought it today 25/10/2023.
Please
We removed the license on the old domain, please install it on the new domain.
How long do you take to anwser support questions? We have one ticket waiting for more than 24h
So sorry, your ticket created in the weekend, our team will reply to it now.
What, our ticket was created during the week as we also don’t work on weekends. You took so long that now you already have 2 tickets wainting so please respond to both.
Just responded to one ticket and now if I try to access the helpdesk I get this message “This Ticksy account is Inactive. If you are the owner of the account and want to recover it, please contact Ticksy’s support department!”
Please follow your ticket, our team are checking it
Can you please anwser our tickets, we have issues waiting your reply so that we can publish the website
We see you created many tickets in a same time, please follow each ticket, our team will reply to it.
What happened to the theme, it says is no longer available on themeforrest and the website is broken https://colourinvasion.pt/naudocacau/ . Need help urgent
Please follow your ticket on our support system and discuss on that, we can’t support via the comment of ThemeForest. Note: We have the time zone +7.
hello! Please answer me, I published a ticket 3 days ago, today I published another one. #3494963 #3493222
Hi,
We checked because you create ticket is incorrectly on the forum so our team can’t see that. Please create a ticket on the Lusion WordPress forum, not on the Lusion Shopify forum.
Thanks
I created ticket on the Lusion Word Press forum. This numbers are numbers of tickets from Lusion WordPress Forum. At least I think so, because I created these tickets through my WordPress account, on the Lusion theme. If I’m wrong, In this case, please point me to this wordpress support forum
We moved your ticket to the correct forum, please wait, our team will reply to it now.
from past 3 days i rase a ticket related to the product multiple image , it is not showing in the product single page
Please follow your ticket, our team replied to it.
still work is not up to mark your developer did not check the wheter the product function properly or not , know photos is appering but when i click on product photo it show lower photo eg if i click on any product photo it show different photo
I asked our developer team check for you, please give us a little time.
i rase one ticket kindly tell developers to look in that ticknet
Yes, our team are checking it.
guys i rase a ticket kindly check it issue is not resolved kind check it
it is more then days but no update a simple web site function correction take time
please resolve it asap
Your password you provide incorrect so we can’t check it. Please re-send password on your ticket.
Password is correct
Kind check i send you ss may open in incognito window
Even i check it again password is correct, but for no confusion i reset it and sheared new password kindly check it and resolve asap
VERY BEAUTIFUL AND ELEGANT THEME~ i want to buy this but im VERY concerned about all the bad feedback about how your latest version isent compatible, and the single page doesent work and your ticket replied past 2 days
if i buy this i want the importer to work 100% nothing missing no bad images i dont have time or patience for your customer support back and fourth tickets
please CLEARLY confirm that this theme has been fixed .. i dont see any updates since the complaints ..
2. i have different branches in different states please confirm this theme works on wordpress multisitee for my branches
thank you
Hi,
1. Yes, we fixed all issue related to the latest version of WooCommerce plugin so don’t worry.
2. We have the time zone +7 so the response will be delay if you are different time zone.
3. Each license only work for a website, if you have multiple sites, you should purchase more license.
Thanks
I was referring to the header and footer and demo content I want to make sure that when I click import I see exactly what’s in your demo including style and images
2. In our city we have 5 branches they all have different ecommerce gateways so our subdomains should apply
As well as when I do my testing environment before publishing them to the live site I need to make sure that works
Thanks
1. Yes, of course, it will the same our demo.
2. If you install on the subdomains, it will work but we only support for a main site, don’t support for subdomain.
3. Yes, you can install on the staging site before install on the production site.
d days later and my ticket has yet to be replied to. i also already clicked the developer support and activated it .. one thing i noticed about your theme and i would really appreciate it if you STOP forcing us to use these difficult product ids that we have to manually copy paste and just do like all other themes and let us select a product..
the lookbook part that has the two dots which are different products but how do i set where the dot appears and
why is it that its asking for the product groupid but when editing the main product its set as a cariable
i want to add 3 products that already have variables ..
2. the mobile version when setting the product image size as custom is not applying
i love your theme but can you fixx the mobile optimization. desktop looks great but the mobile part needs a bit of help
thanks
Please feedback on your ticket, our developer working on that, and they will check for you.
Hello,
Yesterday I submitted a ticket about the purchase code not working after I changed the domain name and there’s no answer there since I provided the purchase code yesterday on the ticket.
Please treat this issue as an urgent matter because it’s already been a day and it’s a live website.
Thanks in advance.
Hi,
Your license support expired so you can’t continue push ticket on our forum, please send an email to support@arrowtheme.com and our team will check for you.
Thank you.
Hello,
I’m aware that my support expired but I’m not requesting support.. I’m just asking for my license to continue working.
Anyway, I sent the email as requested. I’d really appreciate it if you help me with this as soon as possible because the website hasn’t been working for 2 days already.
Thanks again.
Please follow your email.
i did not get header and footer in my website when i import contents
even i rase tickets did not get responce
i find what happned it do not work new version of elementor
Please follow your ticket, our team will reply to it now.
what you all are doing , providing wrong code or error code and write know my website is not working what you are doing guys…your developer do some changes in website it is not working
Very upset with support, my website is down due to your developer
We are so sorry but when we change, some option is not work, our team will fix it now
I just renewed my theme and plugins to the latest version after a very long time. While everything is working like a breeze and I loved the new dedicated theme dashboard, the single product page is messed up. The product gallery is not showing up in the desktop version and I am getting broken images in the mobile view. However, the images are just fine in the media and inside the ‘edit product’. Even the product switches to the next image on hover in the product catalog page. However, the single product page is messed up. Any suggestions?
I just learnt that the problem is the with the single product styles. The gallery is working just fine in the ‘Single Default’ setting but not in ‘Single 1’, ‘Single 2’ or ‘Single 3’
Our team are checking that issue, when have the result I will notify you.
Can you send us a record screen video for your case?
Does it support RTL and Arabic ?
Yes, of course.
Hi,
I wanted to change the domain. Kindly delete my old domain.
Thanks
We did that, you can install on the new domain at the moment.
