285 comments found.
Dear Team,
I wanted to see if you can assist me with something,
I noticed then when a client login, on the home page our product stays saying login to see prices even ones the client is logged it, it stays showing the login option, if go to shop then when press on the little person emblem to see account it shows account, but on home it gives the login info even thought already logged in
I hope you can assist me with this
Thank you
Have a nice day
Hi cedcaribbean,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hello,
Everything seems to be working nicely using this template, however I’m having some trouble creating a new account because the register form is not showing on the login page.
How can I get this fixed?
Hi jfc-software,
To display the registration form on my account page, you go to WooCommerce > Settings > Accounts & Privacy > Account creation > check Allow customers to create an account on the “My account” page.
Best regards,
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Hi amiral84,
We have replied to your ticket. Please check it again.
Best regards,
Hello
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Hi amiral84,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi
when I am loading the file, it showed the following:
Upload Your Theme themeforest-Q4V60Kcr-mydecor-elementor-woocommerce-wordpress-theme.zip
Installing theme from uploaded file: themeforest-Q4V60Kcr-mydecor-elementor-woocommerce-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
can you help me fix it?
Hi ningbo5lakes,
Because you installed the incorrect package. Your package contains document, license, ..., not the installable package. You need to extract your package and install the mydecor.zip package.
For more information, please read our documentation https://docs.theme-sky.com/mydecor/#installation and watch our tutorial videos https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, many errors since last update in the product listing backend :
Uncaught Error: You tried to opt-in to unstable APIs without confirming you know the consequences. This feature is only for JavaScript modules shipped with WordPress core. Please do not use it in plugins and themes as the unstable APIs will removed without a warning. If you ignore this error and depend on unstable features, your product will inevitably break on the next WordPress release.
Hi bldwebagency,
We have replied to your ticket. Please check it again.
Best regards,
Dear Team,
I have a question, in the mobile version I am having an issue that the 4 button in bottom bar are Home, Shop, Search, user, Favorites
The home goes to home, The shop goes to home, which should be shop The user goes to home which should be user The favorites goes to favorites so is good
I hope you can assist me with this
Hi cedcaribbean,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hello, I have purchased the MyDecor theme and now I have encountered several problems. How can I contact your customer support?
Hi jackluomh,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Greeting How to adjust the location of the company on Google maps? I couldn’t find how to do it.
Hi radnicmilan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
I love the theme, great support! I will buy your products again. It is very refreshing to work with such a quality template and get help when needed. 5 stars all around!
Hi sebastiangal,
Thank you for your rating
. If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, I wonder if you could help, please. I have imported the entire demo and all is okay; however, some demos are missing. If you look under the SHOP menu, there are “Shop Filter Dropdown”, “Shop Sidebar”, “Infinity Scroll”, and “Ajax Paginations” sub-menu items. All those demos are missing. Can you help me to get those layouts (demos), please? For me the important one is the “Shop Sidebar” page that I would like to set as the SHOP holding page. Looking forward to hearing from you. ( Private Ticket #3516193 ) Thank you
Hi sebastiangal,
We have replied to your ticket. Please check it again.
Best regards,
I appreciate the quick response! Many thanks.
Hi sebastiangal,
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, it is a nice theme but I have a little problem and I wonder if you could help, please. The “Compare” functionality is not working for me. When I add a product to be Compared, the popup opens but is blank. Products added to be compared are there but they are not visible. I need your help with that, please.
I have already opened the ticket (Ticket #3510280)
Hi sebastiangal,
We have replied to your ticket. Please check it again.
Best regards,
Thank you!
Hi sebastiangal,
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello ; I bought your product; There are errors I encounter 1. In the theme settings section, I select Footer Block from the footer, it does not change on the home page. 2. The variations I added from the attributes section on the products page. When I add it from the product page, it does not show the product I opened as an option on the page. I want the Selected Menus as Styling, it shows me all of them one under the other, one above the other, I use the Styling Select Menus. I want as I want support on issues
Hi amiral84,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Dear Sir/Madam,
We put our site live on https://sleepysafe.nl (development was on https://built.widere.nl) but now the header is broken. We tried to fix this but it did not work, could you help us how to fix it?
Kind regards, Wiebe
Hi Wiebe,
You are enabling the coming soon mode. So, we can not check it. Please open a ticket here https://skygroup.ticksy.com/ and give us your website information (with account which allows us to access your site). Our support team will help you check it.
Have a nice day!
Hello,
Two questions – how do you change the footer base colour from white to black on footer 06, and how do you change the newsletter header text from black to white?
Cheers
Hi matmatoo89,
We have replied to your ticket. Please check it again.
Best regards,
Hello, Thanks for the theme, seems great. I’m wondering how to translate the text “choose your” when using atributs (variable product). Thanks
Hi xavierscheuer,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Thanks, great support
hi there, we bought the theme and it is really good
fantastic job. Wanted to know how to set the “You use the TS Blogs elementor element to display your blogs in the masonry layout.” it is not clear for me and would need some help to find that option. thanks
Hi mpelivan,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I am request assistance for an issue with my website’s mobile view. The icons image for the menu select and search icon image are not displaying, but able click on them. I kindly request your help and support to address this matter.
Hi talalalbalushi,
We have replied to your ticket. Please check it again.
Best regards,
Replies with details
Hi talalalbalushi,
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi,
I have downloaded the Zip file at purchase time. When I upload the Zip file (themeforest-otVnTagD-mydecor-elementor-woocommerce-wordpress-theme) to wordpress I get an error.
‘The theme is missing the style.css stylesheet. Theme installation failed’
Should I be uploading the complete zip file that I downloaded or one of the zip files within it such as mydecor-child.zip. ot the other one mydecor.zip
thank you
Hi mailshawnt,
Because you installed the incorrect package. Your package contains document, license, ..., not the installable package. You need to extract your package and install the mydecor.zip package.
For more information, please read our documentation https://docs.theme-sky.com/mydecor/#installation and watch our tutorial videos https://www.youtube.com/watch?v=PAQDjlXAkgA&list=PLbyF_EROfxJSMMG5FP2pBQxr2EwkZkUxc
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Import Failed
When i try to import the demo (Demo Import) giving me following error message
An error occurred while fetching file from: http://homestoreliving.co.uk/wp-content/plugins/themesky/importer/data/content.xml! Reason: 404 – Not Found.
I have already open a ticket at https://skygroup.ticksy.com/ and shared my credentials
Hi yousaf6,
We have replied to your ticket. Please check it again.
Best regards,
Yes, thank you issue is sorted. I went over the video and realise the mistake i was doing.
Kind regards
You’re welcome! 