33 comments found.
Hi, I would like to confirm if Booked plugin is still supported by you, as mentioned in another thread, as we get the following message: “The Booked plugin is no longer available. To continue to receive security updates, new features, and premium support, we recommend upgrading to QuickCal for a seamless transition.”
Hello,
The Booked plugin is now supported by us and the latest version in included in the update, as you can see in change log.
To update the theme and bundled plugins, please follow the instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme, all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Hello – I just installed, and the demo content keeps stalling at 72%. My hosting PHP limits are above recommended. What can I do?
Hello,
Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
For demo import please follow instructions from this article Demo import – New module.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Hi the testimonials carousel is no longer working. Do you have any ideas why?
Hello,
Please check if you’ve updated theme and plugins to the latest versions listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Hi there, the Booked plugin is no longer active and is making us purchase QuickCal…Are you going to be updating to include this? The booking feature is the main reason I bought this theme.
Hello,
The Booked plugin is now supported by us and the latest version in included in the update as you can see in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
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Fantastic news, thank you. Please could you also check your emails, I am having an issue with my purchase code.
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Thank you kindly 
Appreciate your prompt response(s) and awesome support as per usual! 5 star service!
Support
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Hi, I have a presale question: Is the theme built with WP Bakery? Or is it ONLY compatible with Bakery? Thanks, Ama
Hello,
Thank you for taking interest.
Unfortunately there is no demo content version built with WPBakery. Theme uses Elementor as page builder and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme and if you wish to use it you need to purchase it separately.
You can check some of our thematically similar themes which use WPBakery page builder in this link.
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Hi I can’t change the colors of the text, is not letting me do it please help
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello. I am very interested in this topic but I need to know if there is a services section. I see that there is a general page but not a single service page. Thanks.
Hello,
Thank you for taking interest.
Unfortunately there is no “Services” custom post type. You can create a template using Elementor and then use it to create service pages.
Feel free to write us if you have any additional questions.
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Hi, we have a presale question. Is there an option for parallax effect? Thanks!
Hello,
Thank you for reaching us!
There is an option to enable parallax backgrounds for sections. You can find more info in the documentation here.
Do let us know if you have any additional questions.
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Hi, one last thing. Are we free to use the images in the demo, or do we need to replace it to prevent copyright? Thank you so much for your help!
Hi,
The images are included with the theme. By purchasing this theme, you also get all of the images featured throughout the theme if you want to use them on your website.
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Hi there I am getting duplicated search button. How do I remove it? and how do I add another appointment widget and I would like to rename it to something else
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hi there, I have submitted a ticket but still not getting a response after 10days.
Hi,
We’ve checked and we see that your ticket with ID #272906 was updated with response on July 30. Please login to your account here and in “My Activity” section you can check all of your tickets. If you need further assistance you can create a follow-up ticket or submit a new one.
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Hello, I swear there was a “Psychotherapist” Template like 3 days ago. I purschased the theme now for the template and its gone. Am I tripping or did you remove it? can I get it somehow. That was the best one for my use…
Hello,
We haven’t edited the demo or theme files.
All of the features showcased in the demo and listed in the Theme Features list can be achieved with the theme.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your homepage (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I purchased a license and used it on a development site. I deleted the dev site before de-registering, unfortunately. I tried to use your support system to request your help with de-registering, but I couldn’t submit it since it’s been more than six months since I purchased the theme. How else can I contact you to give you my license code and the domain name to de-register? Thank you in advance.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
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I’m all set now, thank you for responding quickly on a weekend.
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Hi, I’m not able to get rid of #8c8ba4 color, even if I change it in the Theme Options. It keeps poping out in every text or link. Help me please.
Hello,
Please note that First Main color won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the theme documentation in this link.
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I dont want the header to be transparant. where do i change that? none of the background colors in the setting are working.
Hello,
It could be that different header options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I’m trying to activate the license and I can’t (it reloads and doesn’t give an error or activation message)
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thank you
Support
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While this is a beautiful template, saying that it’s a ‘zero code’ or ‘drag and drop’ theme couldn’t be further from the truth. Editing anything with this theme is extremely complicated and frustrating to someone who doesn’t have coding/site building expertise.
Hi there,
We do believe that the theme is well documented, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, This them does not install properly, and is not one click as described, i have tried to install the therapy template
Hello,
We are sorry to hear that you’ve got this impression. Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
We do believe that the theme is well documented, and we do understand that it might be confusing at first but besides our themes documentation here you can find many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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I have submitted a ticket yesterday and await a response from one of your support agents
Support
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Hello!
We need a reply for our ticket in you support system.
Ticket ID #247164
We are waiting for a long.
Thanks!
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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It’s definitely a theme that’s not worth the money. Editing areas such as header and footer is really quite complicated. It’s ridiculous that when there is a technology like Elementor, the components are so challenging.
While this convenience is provided even in $30 themes, it is strange that these are included in a theme at this price.
Hello,
We are sorry to hear that you’ve got this impression.
We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can also find many great articles that might help you on the way developing your website.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, Great theme. ist this theme compatible with WordPress 6.3.x?
Hello,
Thank you for reaching us!
The theme is compatible with the latest version of WordPress.
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Does the theme work compatible with WPML ?
Hi there,
Yes, all our themes are WPML ready. Please take a look at the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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