151 comments found.
A couple of presale questions. Is the theme Edge compliant (not mentioned as one of the browsers)? What about mobile friendly? What does the theme use as the page builder? Thank you.
Hi there,
Thank you for reaching out with your presale questions.
Yes, the theme is fully compatible with modern browsers, including Microsoft Edge. It is also completely mobile-friendly and responsive, so the layout adapts smoothly across different screen sizes and devices.
The theme uses Visual Composer as the page builder, allowing you to easily create and customize pages using a drag-and-drop interface.
Please feel free to let us know if you have any other questions. We’d be happy to help!
Unreal! So, the author replied to me saying they “fixed” the fatal error that the category archive page was kicking in PHP 8.2. All they did was take my wordpress out of Debug mode (which I had enabled so they could see the error), and emailed me back to tell me that the “fatal error has been fixed”.
Plenty of reviews here raving about the customer support. I literally showed them the exact error that the site was kicking, it is a string offset type error that happened when PHP went from 7.4 to 8.1, it was common. PHP 7 was EOL in November of 2022 and this is still a problem.
AVOID THIS THEME! I will be demanding a refund
Hi.,
We apologize for the inconvenience you’re facing. We have checked your email and responded to it. Please review our reply and let us know in the same email thread if you have any further requests or queries so we can assist you promptly.
Thank you!
This theme will not work with PHP 8. Also, prepare to do a ton of custom CSS as most of the control panel doesnt work. Adding custom fonts breaks the WPBakery text input box also. If you are running modern PHP, the category and tag archives will not work.
Can’t validate my purchase code in the support forum, and support has ignored my emails. Have to recommend to avoid this theme and theme developer.
Hi.,
We apologize for the issue you are facing with our support forum, Kindly send us the purchase code, email ID, and username you used to purchase our theme directly at support@wedesignthemes.com. This will allow us to verify your information and share the forum login details with you so that we can investigate the theme update issue and assist you promptly.
Please refer to get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you!
Hi, something is wrong with support page, I can’t log in and I need help really fast
Hi there,
Thank you for contacting us.
We are currently working on resolving the forum issue. In the meantime, you can share your query directly with us at support@wedesignthemes.com, and we will check and assist you further.
Thank you.
Please how do i get the latest updates on WPBakery Page Builder and Slider Revolution? There is no option to update to the latest version
Hello, No reply yet to my comment with regards to update of premium plugins (WPBakery Page Builder and Slider Revolution)
Bonjour, je suis intéressé par votre thème, mais j’aimerai savoir si il est compatible avec des extensions du type AR Member pour la mise en place d’un espace membre (propriétaire et consommateur) ? Aussi votre theme est-il compatible avec Elementor? En vous remerciant
Hi.,
1) We have not officially tested the ARMember plugin. However, the theme fully supports s2Member.
2) Our theme supports both Elementor Plugin as well as WpBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WpBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Pre-purchase question: Do you have a calendar service to make reservations for pet sitters? That is, can you choose a pet sitter, and book their care service through an availability calendar that the sitter has?
Hi There.,
Thank you for your interest in our theme. Unfortunately, booking pet care service is not a feature that we offer.
Pre-purchase question.. Mysite has tons of posts. I wanna change to your theme. Is it true that your option to download demo content will wipe all the posts with no option to import only pages and styles? If true, what’s the solution?
Hi.,
Thank you for contacting us.
Yes after importing our demo content with the unyson demo import option all the existing content will erase all existing content and replace it with fresh content matching our demo site.
dttheme options page is not in the allowed options list <- I keep getting this issue even with a fresh install!!
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
YOU COULD JUST TELL PEOPLE: Go to options.php and add the following line: $allowed_options[‘dttheme’] = array(); under line 157 – You’re aware of the issue as it is recurrent on many of your themes, I just can’t see the solution unless I pay for support so I had to fix it myself. If there is other code I need to add for the options panel to work well please advise.
Hi.,
I apologize for the inconvenience. We have made our best efforts, but we were unable to determine the source and location of the problem based on the information you provided. Could you please create temporary login credentials for the site and share them with us? Once the issue is resolved, you can delete the credentials. Please rest assured that we will handle this matter with care.
Thank you!
Hi.,
You are actually on a very older version of theme.
Please update the theme to the current version 2.8.
Kindly refer to this link for how to update the theme http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi, I just purchased the support for the theme as I purchased the actual theme back in 2019. I have waited over 5 minuted and I still do not have access to the support forum and need assistance solving some 500 errors on the “Pets” tab. When I click “add new” I receive a 500 error along with editing every single pet listed except for the top pet listed. This also happens when trying to edit pages in classic mode.
Hi.,
Thank you for contacting us.
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I still cannot access the support forum as of 10:12AM. I have downloaded and replaced the Unyson plugin, I have increased memory limits. I am still getting an internal server error when trying to “add new” Pets.
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
HI, I’m using your theme since quite a while. I just updated to the latest version of the theme and updated all the plugins.
However, I can’t change any Pet Options resp. when I press “Save All” I get following error “Error: Options page dttheme not found in the allowed options list.”
Any hint what I can do? Thanks, chris
Hi There.,
Please contact your hosting provider to verify the server requirements. We’ve attempted to install the demo content on your site multiple times, but it appears the server isn’t responding as expected.
Refer: https://prnt.sc/4tg4zzvOxphr
You can find the theme’s requirements here:
Refer: http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Can you update this theme other than via deactivating and re-downloading ?
Hi.,
Thank you for contacting us.
Kindly refer to this link for how to update the theme http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/Thank you, we look forward to help you!!..
Have updated everything but the Buddha panel isn’t working (I cant change colours or anything) and I’m getting this error code:
Warning: Invalid argument supplied for foreach() in /homepages/23/d797392482/htdocs/app797392708/wp-content/themes/petsworld/functions/register-functions.php on line 424
Is there a bug or am I not doing something correctly?
Hi.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
How do you prevent the title from appearing on pages? See here. Tried to navigate your support portal but nobody has time to figure that out. https://udrcanada.ca/about/
Hi.,
1)Kindly navigate to Pages => Select any page => Default page => Options where you can edit as per your requirement.
Please have a look: https://prnt.sc/q38sX00KF06-
2) Remove the title section please refer to.
navigate to Appearance => Petworld Options => Layout => General => Others where you can remove it.
https://prnt.sc/h8qF1n17Kpa9Thank you!
Thanks for your reply but it is not at all apparent how the issue must be resolved based on these screenshots. I was able to find those options but not the solution to remove the unwanted title. Please advise.
Hi.,
Sorry for the inconvenience,
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..
What options are there to change colors for entire theme (other than custom CSS?) Your support is awful. I signed up for your support page but there is NO support for this theme. Advise please.
Hi.,
1) Please refer : http://recordit.co/Fks3xWSmQy
Custom Skin : https://support.wedesignthemes.com/knowledge-base/how-to-set-up-the-custom-skin/
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I dont have the custom skin option. Also, I know how to change the background color, I’m talking about the menu colors and main colors throughout.
I’m also having another problem: the logo isn’t centering in the middle of the header.
Hi.,
Please add the following code for custom changes :
Get into Admin panel > Appearance > Pet World Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
Code : https://we.tl/t-x9AqxPo95n
Note: You can change the value as per your need.
I have purchased this theme, but i see that a lot of work to setup it: one: error in shop page (error: petsworld/functions/register-functions.php on line) two: in child theme the function.php is zero byte, that true? three: same in the page shop, the frame (div) of single product list is not calibrate correctly, the icon of cart is more then small, it is very very smal and not in a centre of div.
The last one i have purchase them and if i ask support on your site, whem a put the code and i click “verify” the answerd is “wrong licence, WOW.
Please a need a support ASAP please.
Regards,
Daniele.
Hi Daniele.,
Great day. Sorry for the late reply. Share your email address that purchased the theme. We will check and share the forum credentials with your email address.
Kindly, share with us your domain URL, FTP, and WordPress admin details by marking “Set as private reply” so that we can receive your details in private to check and let you know the solution.
Thanks!
Moving forward to help you!!
Regards., DesignThemes Support.
where? Here not possible to setup in pvt msg.
...in a forum support theme i can’t open new topic with the functions pvt msg. I thinks i think it depends on me, please tell me where to find link with pvt msg function?
Hi Dundidu.,
Kindly find the attached screenshot for your query, https://prnt.sc/_KHqcmMMqvba and https://prnt.sc/_FzOnNDfyKl2
Thanks!!
Regards., DesignThemes Support.
ok, excuse me for my technological approach, I am a digital indigenous 
thanks a lot i will send you usrers and passwords and my critical issues, asap:
good luck to both of you! 
GRAZIE!
DANIELE.
I just send all now, in two message.
Grazie.
D.
Hi.,
We get the “Invalid user name/password” error. So please send us the valid WordPress login details
Hi, i just resend by reply in e-mail, the pwd is the same, pls let me know is right now.
Grazie! D.
Hi.,
Still., We get the “Invalid user name/password” error. So please send us the valid WordPress login details
Ok i will resend asap
FACTUM EST!
Hi.,
We have resolved your query kindly have a look.
Note: We are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Thanks!!
I send u another question, it’s a lot difficult to personalize theme, the budda panel have to small option to setup.
Bellow image to know setup personalized:
https://ibb.co/c3RWbfM https://ibb.co/DLxdbZjPlease help me.
Regards,
Daniele.
And more…
the critical setup:
- in child theme the function.php is zero byte, that is possible?
- shop page and in home, the frame (div) of single product list is not calibrate correctly, the icon of cart is more then small, it is very very little and not in a centre of div.
It’s possible to have only below color of theme? BIANCO: #FFF MARRONE 1: #e3ad7e MARRONE 2: INDACO: #97a2f4 GRIGIO: #797979
I want to setup all character in “times New Roman” where the way, i try to setup by budda panel on “appearance” but not all change character.
The reply please, if u want to modify that’s ok, but i prefer the explain me the way after u setup all my REQUEST SUPPORT.
and only after i leave review and I hope not to meet other critical issues.
Please help me
Daniele.
End of request.
Hi.,
We have resolved your query as per your requirements.
Please have a look: https://prnt.sc/rGm_2gU91hMt
Note: Appearance => Customize => Additional CSS where you can change the values as per your needs.
Thank you!
HI.,
1) Kindly navigate to Appearance => Petsworld Child Options => Layout => General => Others => Show Breadcrumb where you can change it as per your needs.
2) Yes, this is possible to zero bytes so kindly ignore it.
3) The cart icon has been changed as per your requirement.
Please have a look: https://prnt.sc/NfNkvpOWMGaK
Note: you can change values via the textarea of the additional CSS as per your need.
4) Kindly navigate to Appearance => Petsworld Child Options => Fonts where you can change all types of typography on your site globally.
Please have a look: https://prnt.sc/XeNs-h60OWme
Thank you!
Thanks for support, now all the requests have been satisfied.
regards,
D.
Hi.,
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
If you face any difficulties, kindly contact us.
Thank you.
OK Team, i have just do it.
A question for small correct on demo design if i ask your support, is possible?
Thank you, Daniele.
Hi.,
Yes, we will provide you the support if you need face any difficulties. so kindly mention your exact issues in detail with some screenshots or short video records so that we can check and let you know.
Thank you!
Hi, i have change all fonts but if you look at image link … Let me know why, please.
https://ibb.co/LQ8MYftRegards, D.
Hi Dundidu.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Ok. thaks for reply, i just send u a ftp cred., i have another question, it’ possible to resolve this critical error?
https://ibb.co/HX6409TLet me know, pls.
Regards, D.
Hi.,
We have checked your site and haven’t faced any issues. Kindly share some screenshots along with the page URL so that we will fix the issue as soon as possible.
Thanks!!
Hi, I updated the theme after a long time. And now I can’t change anything in the PetsWorld Theme Options. Like the logo or the privacy stuff. I can’t select anything, can’t upload, can’t change the buttons for nice scroll or anything. Is there a quick fix for this? Thanks
Hi.,
Thank you for contacting us.
You are actually on a very older version of theme. Please update the theme to the current version .
Kindly refer to this link for how to update the theme http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello, I need help again. In the blog I have the item “Categories” in the left sidebar. If you select a category here, no articles are displayed? What am I doing wrong?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
The theme is great and I already rated it 5 stars they deserve it, I have some that are respectively documented for better understanding.
1) Pets /Cities It does not work for me, it is configured. https://prnt.sc/4NlUbn1QH_lc 2) I want to change Age by color in the search but I don’t know what to change lei but I don’t know how to do it you can put me in red that I changed it but it stopped working and I returned it to how it was. https://prnt.sc/UKbWwA9Lfyop 3) I want to improve SEO in the link I want to add |dt_cpt_pets|. https://prnt.sc/ZLMnYHGWRSlA 4) Change “Pet Sitter” to “Services” https://prnt.sc/h9IjdRwGa-SA 5) I would like it to be like memberships that have their control panel and that they can publish their services and one or another lost puppies. what plugin do you recommend? Or could it be created as in Portfolio? I send screenshots of everything and I’ve read a lot of documentation but I can’t solve this. I wish the documentation was more explicit. But your work is great. https://prnt.sc/9vQHLqtVEsN- https://prnt.sc/DGNw4Vr05F4T https://prnt.sc/m-zlwdH-tcZE The last question is the most important and is in 3 parts so that it is understood. Thank you and believe me I read everything but I did not understand possibly.Hi.,
1) Kindly configure the pets with the Cities taxonomy for all pets.
Refer: https://prnt.sc/1aMETA_Sp4Jv
2) The requested query will be considered as custom work and we charge $30 / hour for custom work. It will take 2 Hours to make those changes as per your requirement.
Let us know if you are interested.
3) Kindly change the slug name as per your requirement. For your reference, we have attached a screenshot and file path.
File Path : wp-content\plugins\designthemes-core-features\custom-post-types\dt-pets-post-type.php
Refer: https://prnt.sc/upeOtfcc0yyt
4) File Path: wp-content\plugins\designthemes-core-features\custom-post-types\dt-pet-sitters-post-type.php
Refer: https://prnt.sc/3a2M6l0LAxEI
5) Sorry, we don’t have this option in our theme, we will consider it in future updates.
Thanks!!
Hello, where can I edit the “Pet Detail” page? For example, I don’t need the right sidebar. Also, I want to edit the About me text and the rest of the content. When I edit the pet page I get the following: height=”20px”]vc_single_image image=”7163” img_size=”full” alignment=”center”/vc_rowvc_column width=”1/2”vc_column width=”1/2”vc_btn title=”Donate Now” style=”classic” color=”green” align=”right” el_class=”float_right”/vc_rowvc_column/vc_columnvc_rowvc_custom_heading text=”About me” font_container=”tag:h2|font_size:30px|text_align:left|color:%234b1c0e” use_theme_fonts=”yes”Simply dummy text of the printing and typesetting industry. Lorem Ipsum
Can You help me?
Hi.,
Step 1: Kindly get into Admin Panel > WPBakery > Role Manager > Post Types > Custom > and enable the option. ( check Pet Detail)
Refer : https://prnt.sc/w54xfc
Step 2: Please navigate to Dashboard > Pets > Edit Pet Page
Please refer : http://recordit.co/xDU19fTNv5
Thank you, we look forward to helping you!!..
Regards., DesignThemes Support.
Thank you so much! Perfect!
Hi.,
Hope your issues are solved. If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Hello, I have a problem with the testimonial carousel. Just like in the demo view, it doesn’t work. All four entries are visible at the same time. Can you help me?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
