189 comments found.
Sadly I ran your theme through Claude ai – basically wouldn’t use this theme. Sadly it’s an awesome looking theme. External listing shows last update: Nov 2021 Theme version progression looks old (1.x series, low adoption spread) Reality: This is OLD in WordPress terms WordPress core is now 6.5+ → this theme was built/tested around WP 5–6.0 era ⚠️ That’s a red flag.
Last Updated (THIS IS THE BIG ONE)1. Outdated = biggest issue Likely: Plugin conflicts Security gaps Compatibility issues with newer WP/PHP This is #1 reason to avoid
Hi there,
Thanks for reaching out to us.
About your query here, the theme is actually in a stable state and compatible with the latest WordPress version and also PHP version. We have actually released an update of the theme today. At this time, there are no known security issues, so you can use the theme with confidence.
I hope this information helps.
Kind Regards
hello impossible to import wedding 2 i want edit with elementor thanks
Hi there,
Thanks for reaching out!
At the moment, importing a single page — like the Wedding 2 page — isn’t possible on its own. To access that specific layout, you would need to perform the full demo import for the Wedding 2 demo.
Once the demo content has been fully imported, you’ll be able to edit the page using Elementor, and you can also set it as your homepage by going to Settings > Reading and selecting it as the homepage. If this is a challenge please create a ticket with us to check into it. You can do so by getting in touch with us here:
Create a New Ticket
Let us know if you need any help during the import process!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
The Link to documentation no longer works! Can I please be provided with a link that works? Thanks.
Hi there,
Thank you for bringing this to our attention!
Please try accessing the updated documentation via the following link: https://docs.foxthemes.me/docs-category/snapster/.
If you experience any further issues or have any additional questions, feel free to reach out to us!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello, I downloaded this item via envato market.
After demo import this gallery doesn’t work: https://snapster.foxthemes.me/home-3
The thumbnail images are not clickable. Can you advise on it? I sent a support ticket about it, but haven’t heard back. Thanks.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this error. You can do so by getting in touch with us here:
Create a New Ticket. If you have done so we will respond to your ticket shortly.
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello, is this theme still supported? The import of header and footer does not work for me. Header and footer are created, but have no content. The documentation is outdated and messages to support are not answered.
Hello,
Thank you for reaching out. Yes, the Snapster theme is still actively supported. We apologize for any inconvenience you’ve experienced.
For assistance with the header and footer import issue, please refer to our updated documentation at this link. It provides comprehensive guidance on importing headers and footers successfully.
We also want to clarify that our support is active, but we did not find any ticket created under your name. If you are unable to reach us through the support channel, you can directly consult with us via email at hi@foxthemes.me. We are committed to resolving any issues you may encounter.
Thank you for your understanding, and we look forward to assisting you with the header and footer import.
Best regards,
Brian
FoxThemes Support Team
Hello,
thanks, but unfortunately I can’t find any instructions in the manual on what to do if the import doesn’t work. Can you link the page directly?
I have also sent another e-mail. Has it been received?
Greetings
Andreas
Hello Andreas,
Thank you for reaching out.
I apologize for any confusion you’ve encountered. I understand the frustration, and I’m here to assist you.
Regarding the import issue, I did go ahead and did the import.
As for your inquiry about the email, we have received your recent email, and you can expect a response soon.
Thank you for your patience and cooperation. If you have any further questions or need additional assistance, feel free to let me know.
Best regards,
Quite crazy how you make the theme compatible with newer versions “not even sure it works with the latest wordpress version”
What version of elementor / aheto do we need to be able to import the sample sites since with an update to the newest ones it does not work.
Hello there,
I understand your frustration regarding compatibility with the latest versions. To successfully import sample sites with the theme, it should ideally work with the latest versions of Elementor and Aheto.
If you’re still experiencing issues even after ensuring that you’re using the latest versions, I recommend creating a support ticket with us at this link. Please provide as much detail as possible about the problems you’re encountering, and our support team will investigate and, if necessary, escalate the issue to our development team for resolution.
We appreciate your patience and understanding as we work to ensure that our theme is compatible with the most up-to-date tools and plugins.
Best regards,
Brian From Foxthemes
Done, sent it with the form.
Hi there,
I have gotten back to you on the ticket you created with us. Could you please share with us the information we requested to allow further investigation.
If you have any more specific questions or need guidance on where to apply these changes, please let us know, and we’ll be happy to assist further.
Best regards, Brian from Fox themes
Hi, you have not gotten back, i have no email from you with a link to view the ticket as said in the e-mail. It links back here. So no idea where you sent the questions
I apologize for any inconvenience you’ve experienced. It seems there might be some confusion regarding the ticket. To assist you further, could you please let me know the name or email address you used when creating the ticket? This information will help us locate your ticket and provide the necessary support promptly.
Thank you for your understanding and cooperation.Best regards,
Hi, not gonna write it publicly, its the one i bought the theme with and the one i always sent questions to you guys with. I mean im getting the notification that you have replied to the address.
Hi there,
Yea I remember we did respond to the email and requested for credentials. However am not able to trace the ticket unless with a name of an email. For security purposes you can share the subject of the email you created the ticket with.
Looking forward to hearing from you.
Regards.
Your system must be broken then since i can see it.
Subject was: Cant load the predefined pages from the theme.
If you cant see it give me a mail i can actually send an email to myself if your form is not working.
Hi there
I apologize for the inconvenience. It seems there might be an issue on both sender and receiver’s ends. I couldn’t find the email you’re referring to. To ensure your concern is addressed, please send an email directly to this email, and we will be sure to assist you promptly.
Thank you for your understanding.
Best regards,
I’m guessing this theme has been discontinued since absolutely nothing works on it? Right?
Hello,
Thank you for reaching out to us with your questions about the theme. We want to clarify that the theme has not been discontinued; however, it’s possible that you are experiencing some issues with your current setup.
Themes can encounter compatibility issues due to various factors, including updates to WordPress or conflicting plugins. In most cases, these issues can be resolved, and the theme can continue to work as expected.
We apologize for any inconvenience you’ve faced so far. We recommend getting in touch with our dedicated support team at Fox Theme Support. Kindly share with us your site credentials and your FTP credentials as we will be happy to assist you in diagnosing and resolving any problems you may be encountering.
Our team is committed to providing assistance and ensuring that you can fully utilize the theme’s features. Please don’t hesitate to reach out to us for help and support.
Best regards,
Brian
Fox Theme Support
How do you force the theme to ALWAYS use the mobile menu? And how do you keep it on the Right and the logo on the left?
Hello there,
Thank you for your inquiry regarding customizing the mobile menu in our theme.
To make the mobile menu the default menu and keep it on the right side with the logo on the left, you’ll need to apply some custom CSS modifications to your theme. This will involve repositioning the mobile menu button, adjusting its style, and potentially altering the navigation structure.
Please note that this customization can vary depending on your specific theme version and setup. We recommend reaching out to a web developer or considering our professional customization services for tailored assistance in achieving this particular design.
If you have any more specific questions or need guidance on where to apply these changes, please let us know, and we’ll be happy to assist further.
Best regards,
Brian from Fox themes
PLEASE RESPOND TO MY EMAILS!!!!! Seriously.
I apologize for any delay in responding to your emails. Your concerns are important to us, and we’re working to address them. Thank you for your patience. If you have any urgent matters, please let us know via our support channel here: https://foxthemes.me/support/, and we’ll assist you promptly.
Kind Regards.
PLEASE REFUND $67.23 we are done…
Hello,
I understand your request for a refund. Please be advised that refund requests are processed through this link. You will need to submit the request there providing detailed information on why you want a refund, and the Envato team will review and process it according to their refund policy.
If you have any further questions or need assistance with the refund process, please let us know.
Best regards,
You guys seems just unbareable to deal with. I have been waiting for a response for 3 weeks with this message with instructions on a such simple thing as installing a new update from the old one to the newest one.
How do i update to the latest theme without loosing my current website. Please do respond here, because i have sent like 5-6 emails to your “New support” which doesnt seem to read tickets.
Hi whizpi,
I’m sorry to hear that you’ve been having trouble getting a response from our support team. I’ve checked your account and see that you’ve been a customer since 2020. I’ve also seen that you’ve sent several emails to our support team, but haven’t received a response.
I’ve investigated the issue and found that there was a problem with our support ticket system. This problem has now been fixed and I’ve made sure that your emails have been forwarded to the correct team.
I understand that you’re eager to update your theme and I’m happy to help. Here are the steps on how to update your theme without losing your current website:
Make sure that you have a backup of your website. This is important in case anything goes wrong during the update process. Go to your WordPress dashboard and navigate to Appearance > Themes. Click on the “Theme Details” link for the theme that you want to update. Click on the “Update” button. WordPress will download and install the latest version of the theme. Once the update is complete, you’ll need to reactivate the theme. Here are some additional tips for updating your theme:
Make sure that you’re logged in to your WordPress dashboard as an administrator. If you’re using any plugins that affect your theme, make sure that they’re compatible with the latest version of the theme. Test the updated theme on a staging site before making it live on your main website. I hope this helps! Please let me know if you have any other questions.
Hello!
We use the Snapster theme that we bought from you. And we ran into a problem after a theme update that happened a few days ago.
Previously, before the update, when you open any photo from the gallery, you could see the controls (arrows) that allow you to scroll through the photos. And it was convenient.
Now (after the update), when opening a photo from the gallery, there are no controls. And, accordingly, the photos are not scrolled. Only if you click on the empty area behind the photo, only then do the controls appear. As if some photo opens on top of the existing one. It’s wildly inconvenient.
Unfortunately, I myself do not understand the code, so I have to turn to you for help.
I recorded the process on video so that the problem is more clear. Link to video: https://youtu.be/wYbCaF8eNks
Can you tell me if I can fix this on my own or is the problem somewhere in the code?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know your site credentials so we can check this gallery issue for you asap? You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox Themes
Support
Still haven’t done what you promised to do over a week ago. Got this message from Nishant Thakur, FoxThemes (maybe he looked at it and thought OMG I can’t do.) CAN SOMEONE GET THIS INSTALLED WITH DUMMY CONTENT OR OTHERWISE MY CLIEN SHE WANTS A REFUND AND WE WILL PURCHASE OTHER THEME WITH BETTER WORKING ELEMENTS.
========================================================= Should I carry out a fresh demo data import for you?
We will import it exactly like you need it.
Also, we recommend carrying out imports on a fresh WordPress install and hence if your site has any content, we will be resetting that. This will delete all your existing content on the website. So, if there is any content you wish to retain, please carry out a backup to it before.
Please confirm if I should proceed with importing the demo data for you.
We look forward to assisting you.
=====================================================
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know your site credentials so we can check this demo import issue for you asap? You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox Themes
Support
Downloaded a fresh copy of the them but got an error.
Installing theme from uploaded file: themeforest-JtBEJYoz-snapster-photography-wordpress.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please fix this issue.
The error message you received, stating that the theme is missing the style.css stylesheet, typically occurs when the theme is not installed correctly. Please note that the error is not specific to the theme itself but rather indicates a common mistake during the installation process.
To resolve this issue, please follow the steps below:
Ensure that you have downloaded the theme package from ThemeForest and have it saved on your computer.
Extract the contents of the downloaded package. Inside, you should find the main theme file, which is usually a .zip file. In your case, the file name is “themeforest-JtBEJYoz-snapster-photography-wordpress.zip”.
Do not install the entire package you downloaded. Instead, extract the main theme file from within the package. You can usually do this by double-clicking on the .zip file.
Once you have extracted the main theme file, you should see a file named “snapster.zip” or “snapster-theme.zip”. This is the file you need to install.
Go to your WordPress dashboard and navigate to “Appearance” > “Themes”. Then click on the “Add New” button.
On the next screen, click on the “Upload Theme” button at the top. Choose the “snapster.zip” or “snapster-theme.zip” file that you extracted in step 4.
Click on the “Install Now” button to start the installation process. WordPress will then upload and install the theme.
Once the installation is complete, you should be able to activate the Snapster Photography theme and begin customizing it according to your requirements.
Please can you reply to my support request contact forms have stopped working, my client getting zero emails, you stated configured wrong, it has not changed and stopped working for over 2 weeks now please advise
have had to resort to having NO CONTACT PAGE, or contact forms – creating a button that directly emails client – AWFUL THEME AND SUPPORT – DO NOT BUY
Also had to insert elementor header and footer templates as theme headers and footers as mentioned below are broken
Contact form issues are not caused by the theme. You need to configure the form plugins settings correctly and also configure SMTP service for email delivery. If you do not configure SMTP, the emails will land in spam folder.
It’s almost 4 months ago we were promised an updated version which you need to provide for security concerns, why isin’t your team following the update pace of wordpress?
Not sure if they can do anything but if i don’t personally receive an update today i need to get in contact with themeforest about this more than minor issue.
Hello, I apologize for any inconvenience caused. Could you please review the latest version of our theme? Your feedback is crucial to Fox Themes. Thank you for your time and consideration
Thank you!! How do i safely upgrade so i don’t loose my current site, documentation site is still not working.
Hello there!
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Snapster Theme Support
Kind regards,
Nishant from Fox ThemesSupport Team
THIS IS A HORRIBLE THEME. DO NOT BUY THIS THEME. It has several issues with the HEADER and the Home pages and import data. This theme is not like the thousands of other standard themes when it comes to importing demo content and selecting a header. Even after I have selected the Header and footer and the Home page I want, the Home page is still HELLO WORLD BLOG! With a big gray box on top that says HOME PAGE 3. This sucks. I have purchased many themes from Envato and theme forest and this is the worst ever.
Hello,
Can you please message us using our support tab so that we can assist you much better .
I purchased this theme for a client under a different account. But I will say, selecting a header and footer for this theme is the worst thing I’ve seen. Why develop a theme which is so different and unusual in its way to customize or select a header.
Hi, is this theme compatible with PHP 8.0 and Wordpress 6.1.1?
Hello, Greetings!
Later this month, an update will make Snapster compatible with WordPress 6.2 and PHP 8.0 You can upgrade the theme once the newer version is released.
You can purchase the theme if you are not into the rigid timeline.
Hi, are we getting a update for this theme for Wordpress 6.2? Or can i safetly update it to to 6.2
Hello,
We are working on an update to make Snapster compatible with WordPress 6.2. You will get notified with the new update is released this month.
Please do not update at this time.
Hi Nishant,
Perfect thanks, when this update releases, does this mean it’s safe to update all compontents too? Aheto & Elementor?
Since the documentation url is broken (there is zero documentation on this theme). How do I get the navigation working as seen in the demo? Header and Footer? Thank you please just answer it here in the comments and not in Support.
When does the next update come? Does it work with newest Wordpress?
Hello,
An update is coming this month with a few bug fixes and latest WordPress support.
