4637 comments found.
Report a bug on the demo site.
I downloaded a new theme.
Among the downloaded demo files, an error occurs due to a bug in the settings-data-16 file source of ‘Homepage Home 16 Games’.
I tested another demo ‘Home 08 – Large Catalogs’ and it did not produce any errors.
Hi Friend,
You can see the explanation at this link and we have a video to guide you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
It is not a bug with our theme demo data. You see this issue because there are different code structure in 2 theme sources.
Some errors can appear when copying the code from Ella old version to paste into the newest version 6.5.0 because of header and footer in section groups. In the past, header and footer are included in index.json file but now it is not and we also made change in the settings of theme settings in this file: settings_data.json so copying from the old version can appear errors. Don’t worry we offer free support for this if you cannot handle.
Free support is not available due to license expiration.
Hi Friend,
We have replied to your ticket. Please help us check and get back to our support team. Thank you so much
Hello
I have uploaded a new version of the theme.
An error occurs while entering the demo source.
Invalid type value for block ‘e4f6c7f2-15ef-4a47-be24-701d310be8ed’. Types must be defined in the schema. Invalid type value for block ‘edb8ffdc-12f8-434c-90e0-c4598c7fc23d’. Types must be defined in the schema. Invalid type value for block ‘5d4c3d0d-fa80-41f6-8b87-c27c6e03d6aa’. Types must be defined in the schema. ‘subtext’ setting is invalid. All top level nodes must be ‘
’, ‘
- ’, ‘
- ’ or ‘
’-’’ tags. The ‘
’ tag must have ‘style=” The line-height: 26px”’ attribute cannot be used, and the ‘style=”text-decoration: underline”’ attribute cannot be used on the ‘’ tag.
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Please provide correct demo DATA.
Why do you need support? It’s just that your source code is wrong, right?
Hi Friend,
You can see the explanation at this link and we have a video to guide you: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
It is not a bug with our theme demo data. You see this issue because there are different code structure in 2 theme sources.
Some errors can appear when copying the code from Ella old version to paste into the newest version 6.5.0 because of header and footer in section groups. In the past, header and footer are included in index.json file but now it is not and we also made change in the settings of theme settings in this file: settings_data.json so copying from the old version can appear errors. Don’t worry we offer free support for this if you cannot handle.
Please provide a link to instructions on how to install the Hello demo site.
No image needed.
Hi friend,
You can refer to this link: https://halosoft.gitbook.io/ella-documentation/installation/install-theme#step-2-upload-settings-data-for-home-page
If you have any questions about our theme, please help us to submit a ticket via this link: https://halosoft.ticksy.com
Hi Ella theme support: Thank you for the superb theme and for the nice support. I am having one issue. In the product information I dont see any option to reduce/increase the image size. That is, when a customer opens an image on my website, he/she sees all the information like price, SKU, Vendor, buy now and the thumbnails and the main image. However, this main image (image that is displayed when we click the thumbnail) is big in size and as such the customer has to drag up and down to see the complete image. This is something we dont want..So, where can i modify the image ratio so that it is a bit smaller and the user does not have to go forward between clicking the thumbnail and then dragging the screen up and down to see the main image.
Many thanks
Hello friend,
Thank you so much for your feedback about our theme.
We just sent you an email to support you in this case, please help us check it now
Hi Support!! You guys are wonderful. Thanks so much for this unprecedented support. Recieved the solution in less than a day!! Highly appreciate!
Hello
How many landing pages like “https://new-ella-demo.myshopify.com/pages/landing-2” can I create?
Hi friend,
You can create more landing pages as you want, it doesn’t have limits.
If you have any questions about our themes, please submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
We would like to use an external font globally, but Shopify does not overwrite the fonts in certain places, for example titles or buttons or banners… please help. Problem is that our support is expired. How we can contact you?
Hi Friend
We have a category to report bug where you can create a ticket if you believe they are our theme bugs, the team will help you check and verify with you. We have policy for supporting our customers if they have an expired support. You can read more here: https://halothemes.net/pages/support-policy
So please help us to submit a ticket and our team can check for you
Hi, I saw in your product filtering demo that when I use a color as a filter, it shows me the main product but not the given color variant. This means that I want e.g. green, it shows me products that also have a green variant – but it does not convert the variant, the red variant remains on the product display. Is this a bug or intentional?
Dear Friend,
This is not a theme bug. Our product filter function on our theme is using from Shopify default filter function. The logic is OR not AND
Hi, sorry but it looks like a bug. I looked at a few other templates that had it handled well. When I choose white in the filters, I want white products (variants) to be displayed. I don’t want black and the others.. It is enough that the white color is active in the selection of variants on the products
Hi Friend.
We have tested it and there is no different. You can see this demo: https://new-ella-demo.myshopify.com/collections/new-in
If you choose a color, it shows the activated color variants. We think you see it with product images not in that color because we don’t have the corresponding product images to assign for the colors on our demo store. We will make more product images to show it better for our customer’s test
But no difference between our theme and other themes as this theme is using the Shopify default filter function.
We only code to have an extra function “filter by tags” to serve for other demands.
If you want us to help you set up our demo again, we can set up for you to test on another demo tomorrow
Hi, I tried the demo again and when I click on the blue it looks for products that have the blue variant but doesn’t show it as active among the products. The size is the same. For our clothing store, it is necessary that when a person clicks on the blue color, the filter will show him blue variants, not red, black, etc.. Is it possible to improve the filter?
Hello. Any ideas on how i can reduce the spacing between products on collections “Grid Gap” ? It can be done in the product block but not in any other sections.
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi friend,
If you have any about our theme, please open ticket here: https://halosoft.ticksy.com/, we will check and get back to you soon.
Does anyone know how to get the slideshow image animation working on the home page, as shown in demo 15 (https://new-ella-demo.myshopify.com/?fts=0)? It looks like the image is bouncing around. Thanks!
Hi Friend,
Are you using our newest theme version 6.5.3 for your store?
We have released an update version for animation, you can watch this youtube: https://youtu.be/eh2ojcmfH6U
Hi, that’s perfect, thank you very much! The video on YouTube was super useful too. I was trying to use them in the slideshow section which it seems is not implemented yet. Maybe it will in a future update. Anyway, much appreciated!
You are welcome, thank you so much
Hi, I have applied new header type for this website – https://www.saisha.in/.
Everything is working great, it’s just the menu is automatically drop-down on homepage(screenshot – https://i.imgur.com/DRAbunZ.png ,whereas on the rest of pages it’s working fine. Kindly share the solution for this, thank you.
Hi Friend,
We cannot view your image: Access to i.imgur.com was denied
We have a category to report bug where you can create a ticket if you believe they are our theme bugs, the team will help you check and verify with you. We have policy for supporting our customers if they have an expired support. You can read more here: https://halothemes.net/pages/support-policy
So please help us to submit a ticket and our team can check for you
Hi,
My countdown works on portuguese, on english, but doesn not work in spanish: https://toorx.pt/es/products/maquina-de-musculacao-msx-300-toorx-1?_pos=1&_psq=msx-300&_ss=e&_v=1.0 [spanish]
https://toorx.pt/pt/products/maquina-de-musculacao-msx-300-toorx-1?_pos=1&_psq=msx-300&_ss=e&_v=1.0 [portuguese] https://toorx.pt/en/products/maquina-de-musculacao-msx-300-toorx-1?_pos=1&_psq=msx-300&_ss=e&_v=1.0 [english]Can you help me?
Hi friend,
To verify your request, please help us to submit a ticket at this link: https://halosoft.ticksy.com/, we will check and get back to you soon.
I don’t have support anymore. But this is not support, this is warranty, since it doesn’t work
Hi Friend,
We have a category to report bug where you can create a ticket if you believe they are our theme bugs, the team will help you check and verify with you. We have policy for supporting our customers if they have an expired support. You can read more here: https://halothemes.net/pages/support-policy
So please help us to submit a ticket and our team can check for you
Hi, I have applied new header type for this website – https://www.saisha.in/.
Everything is working great, it’s just the menu is automatically drop-down on homepage(screenshot – https://i.imgur.com/DRAbunZ.png) whereas on the rest of pages it’s working fine. Kindly share the solution for this, thank you.
Hi friend,
We can not open your image https://prnt.sc/5xWhuhYKfiCm, can you check it back?
BTW, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Check now – https://i.imgur.com/8ZkYNIn.png
Hi, you can disregard my comment below asking for help concerning the currency not working properly. I found the solution by myself and want to help others with similar problems as i have seen posted here. For the converter to working properly and with the Calculator Free Shipping Message you have to go to your settings, Store Details and enter these two codes in the first two roades. where it says “HTML with currency” and “HTML without currency” it will probably look like this : ${{amount}} USD and ${{amount}}. Now all you have to do is insert this before: and this after : So that it looks like this for “HTML with currency” : ${{amount}} USD and for “HTML without currency” : ${{amount}} Thats all and your multiply currency will work just fine with or without using the Calculator Free Shipping. I hope this help poeple with the same problem i had.
/Jack..
Hi Friend,
So you can follow the instruction for currency here: https://halosoft.gitbook.io/ella-documentation/theme-settings/multiple-currencies
Hello, i have an issue with mobile header, its working on all pages exept the home page, the menu and logo and cart is unclicable hust on home page, please help me to fix it
Hi Friend,
You can open a ticket here: https://halosoft.ticksy.com/
Please choose a category: report bug
Our team can help you check and verify with you if it is a theme bug or not and provide you the solution
Thank you so much
Hi there, I am interested to buy your theme but I noticed that Breadcrumbs issue isn’t fixed in your latest updates. I found out about this issue after reading your reviews. Do you plan to fix it anytime soon? I have short listed a few themes and yours were on top but these few issues pointed on your review are important for new buyers.
Dear Friend,
For the breadcrumbs, it is not a theme issue. Our supporter replied to that review without providing clearly information about the breadcrumb.
In the past, the breadcrumb and URL work in an old structure, and then Shopify had updated this logic for better SEO, that is why we updated for our theme for a long time.
You can test on Dawn, or any top seller themes on Shopify theme store to see the same logic.
If there are some buyers still want to keep the old way of breadcrumb and URLs, we have to consider this as an option but by following shopify, it is not good for SEO
Hello. I just bought the theme and see right away that the currency (multiply) doesnt work as it should judging by your demo page. It only works if changed to (Shopify payment) Also like the other post under here, the free shipping option is kind of messed up. If i chose any other currency then USD then the amout will be totaly wrong and not transaled at all. If i set the (Calculator free shipping message) at 100 and changing currency to SEK then i will get free shipping for 10$ witch is equivalent to 100 SEK. That cant be right… I have had the Stiletto theme before and never orured this problem, it allways translated the right amout whatever currency was chosen. I need this to be fixed ASAP.
/Jack.
Hi Jack,
Please help us send a video to support@halothemes.com so our team can check and verify with you.
We have tested and it still works so it would be helpful if you can send us a video. The team may request for a staff account to check the currency setting if needed. Thank you so much
In order to buy the theme i would like to know if this issue has been resolved or not? :
8 months ago. How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly?
Hi Friend,
We have already replied to you right in the previous comment below. Please help us check it. Thank you
How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly? Please come with an answer for this…
An answer and not a ”make s ticket” reply please. If we going to buy this theme for our store we want at least to have a well functioning one.
Hi Friend,
This comment is the same as the one below so we reply in this comment only.
Are you mentioning about a theme issue which is happening on our theme demo now?
We have tested the free shipping threshold and when you change the currency before or after you add a product to cart, it still works well by converting to the correct currency. It would be great if you can address by images or videos if you see it is different. Thank you so much
No its not from a demo, its from a live webpage belonging to a friend of mine who is strugling to set her store up. I have seen the theme ”Ella” in action and thats were i saw the problem with the free shipping alowing anybody to change currency ti get a cheaper free shipping as 100 SEK is only 10 USD but the theme treats it as it was 100 usd and alows free shipping. Another thing i saw on her theme is that the ”multiple currency” was not working at all, only shopify currency was working. The Free Shipping is crucial though because that will make shopowner to lose money on that bug. I have bought 2 shopify themes last 6 months and they work flawless in tjia matter, what ecer currency you chose they will translate the right amount correctly. What is she supose to do to make that issue work as suposed??
No answer??
Hi Friend,
Please understand that we are on a different time zone with you.
For the 2 issues you said on your friend’s website, we cannot determine it and tell you here. To check an issue, we must have the admin login access. Please tell your friend to create a ticket to verify the theme license and create a staff account.
An issue can come from many factors like custom code, wrong setup, conflict with apps… we cannot just give an answer here.
And for your decision to buy our theme or not, you can test the theme on our demo store.
Another way you can help your friend is tell her to download the newest theme source and check if there is any difference between her source and the original theme source. Thanks
Hello, is it possible to import the same demo content?
Hi friend,
When you install theme, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up.
If you want to have our banners/dummy texts, you can refer our Basic installation service: https://halothemes.net/collections/installation-service/products/basic-installation-service
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will support you in this case.
Thank you so much.
Hello, thanks for the answer. I might not need help with the installation but i’m creating a demo store and I’d need sample products just to showcase a Shopify Addon. I’d like to use your theme to speed up the store config, but I’d still need sample products or at least the images that you use. Can you still help with that?
By the way, I am starting a new Shopify subscription so I guess I’d be eligible for the installation service anyway
Dear Friend,
First can you confirm if you have bought our theme or not yet? We don’t see the purchase label on this account.
Second, for installation service, you can find more info here: https://halothemes.net/blogs/exclusive-offers/exclusive-offer-free-installation-service
You can follow the instruction to get the installation
We offer free installation but it comes with our demo banners not product data as our products are fake.
From what you are saying, you are not using our theme as a merchant but use our theme and set up the same demo to showcase your app?
I’ve just purchased it. Wanted to confirm these details before doing it. I’ll open the ticket there, but I really need at least the product images, even with loren ipsun content. Thanks
Hi Friend,
Can you open a ticket and create a staff account so our team can help?
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