1660 comments found.
Pre sale query
Hi,
I want to create a website for my offline learning centre. The site will be only for listing all the courses. There is no need of LMS, if the admin add a new course, it needs to reflect on frontend. Also on all course page if someone clicks buy now, it needs to redirect to a custom link
Is it possible on this theme?
Hi,
Yes, it is possible to do that.
Regards
Presales questions: Hey guys, I’m on the process to start internal courses for my company, and we’re considering on obtaining edumall.
But I see that there is a Tutor Pro plugin included, so that mean I won’t need to purchase the Tutor LMS pro license?
In other words, Edumall already includes this: Individual
$499/1-Time Addons and all features described here: https://www.themeum.com/tutor-lms/pricing/
Other questions:
- Is there the possibility of choosing the start and end dates of the course? - Is there the possibility of leaving the course open without a deadline? - What is the student’s level of autonomy? Can you follow the entire course without having approval or monitoring from a tutor? For example, in Moodle you can create a completely autonomous tour.
Hi
The plugins are just bundled with the theme so you don’t have to buy it separate.
Also tutor lms plugin do not have feature to help you do those things yet.
Regards
I want to show user’s ‘My Courses’ section, i.e. a list of courses the user has purchased on the homepage. Is there a way to do this? (not renewing support just for this question – i hope you understand and answer for the benefit of others)
Hi
Users can only see “My Course” in the user dashboard.
Regards
why u guys don’t have mobile app
I have noted it down and passed it to the dev team.
We will collect more requests about this feature and consider building it.
Thank you for your recommendation.
My Support has expired and because I have not renewed it, I am not able to even activate the theme using the purchase code. Why is it so? Is the purchase code not supposed to be a onetime code? Do I need to renew my support to at least install the theme?
You can reach us via email at support@thememove.com
Thank you
Hi can i get the figma /source design files for the theme so that i can customize for my needs. Alternatively what’s the link to the icons and illustrations so i can get more from there.
Hi,
Unfortunately, we are not allow to share the Figma/PSD design files of the theme.
Thank you.
Hi there,
We’d update the theme and the plugins bundled with the theme. In your change log you said that you have updated WooCommerce templates version 8.1.0 It is safe to update woocommerce to last version 8.2.0??
Thanks in advance 
Hi,
You can update it normally.
Regards
“After completing the quiz, the ‘View Quiz Answers’ button is no longer available. Only the quiz grade is displayed in the new template versions. However, in older versions from about a year ago, the details used to be visible. Please provide a solution for this.” “Even in the demo version, the same issue exists.”
Hi,
You can open a ticket here https://thememove.ticksy.com/ then we can help you check it better.
Thank you
Good morning, I bought and installed the template for my academy but I only got one demo option and I want to install the dark skin demo, but it doesn’t appear, how can I install that demo, I only got one and it’s blank, can you help me? indicate how to do it, thank you!!
Hi,
Please follow your ticket in our support system to get Dark demo skin.
Thank you
Do I need to pay extra for tutorLMS Pro or to renew yearly to get their updates or is it included here?
Hi,
They are bundled plugins so you don’t have to buy it separate to use.
Regards
Hi I tried to import the demo contents but it always installed serveral duplicated pages. Is there any solution to this? Thanks.
Hi
If you want to import demo data again, please delete all post/pages to avoid duplicated
https://prnt.sc/VpTwE_9_ylRuRegards
Why No download available for Tutor LMS Pro version 2.3.0 so this reason so many problem I encounter to y LMS using Edumall
Course is not working not editable. Authentication on setting not working also so I got Malware
You can open a ticket here https://thememove.ticksy.com/ then we can help you check it better.
Thank you
How many videos can i add to a lesson please?
One lesson can have only one video.
Regards
wow, in the case the video is big and needed to be splited into 2 or three videos, what can be done?
Tutor LMS does not support to do that yet.
https://docs.themeum.com/tutor-lms/tutor-lms-2-0/general/#featured-image-and-video-lessonsRegards
Demo is kind of down, database connection on every course page. Looks like a great theme
Hi,
It is working fine now.
You can check it again.
Regards
error 500 for login or sign up—> ?edumall-ajax=lazy_load_template&template=template-parts%2Fpopup%2Fpopup-content-login&_=1695886948056 500
You can open a ticket here https://thememove.ticksy.com/ then we can help you check it better.
Thank you
Whenever I try to edit a course with elementor, I get a critical error. I activate the Elementor adonns LMS Tutor and everything goes down.
Please, I need help.
Hi,
Our theme does not support to edit course via Elementor yet.
Thank you
Hi,
We will check and fix it as quickly as possible.
Thank you
Hi! This is a Pre-purchase question:
Does EduMall Theme include a Tutor LMS Lifetime Premium License or is Basic Version?
Hi,
The plugins are bundled with theme so you can use all pro features without ‘Individual’ License.
Regards
In fact, if this issue is not fixed, i will have to report it to envanto. The Tutor Lms Pro is what makes enrollment works. if it is deactivated one cannot do enrollment yet, this plugin is always out of date which is always throwing error in the dashboard.
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check any problem better.
Regards
See, my support is epired. This problem should not exist. if the LMS PRO is needed for the theme to fuction fully then it should be part of it. This is always cause problem since I bought theme always causing me problems with my site users. If the theme was incomplete, you shoud not have put it up for sale. I am so tired of this issues. I bought three of this theme but i lost one contract already and i have lost money, now the second client is threatening me for a refund because there has always been a problem. Please this theme is one of the best but you need to make it stable. Now my email notification has also stoped working
You can reach us via email at support@thememove.com
Thank you
Hello? I am checking your demo out, so there is completely no way of stopping the animation on site? Because it slows down some servers
Hi,
Unfortunately, there is no option to disable animation effect yet.
Regards
Do you have alternative or can you consider it in future update?
Our team will check and consider to update it.
Thank you