15 comments found.
I hope you are doing well. I recently attempted to deactivate my purchase code for in order to use it on my website (https://vorarlbergprojects.com/). However, I encountered the following error:
“Please Note! It will work with your purchase code only once. Next time, please use the license disconnection tool implemented into the theme. You’ve reached the maximum reset attempts.”
Unfortunately, I was unable to disconnect the license using the built-in tool before the previous installation was removed. I would appreciate it if you could manually reset my license so I can activate the theme on my new website.
Please let me know if you need any further information. I appreciate your support and look forward to your response.
Best regards, Milad Safabakhsh
Hello Milad Safabakhsh,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
how to create virtual tour ? with 360 photos ?
Hello,
Thank you for your interest in our theme!
This page is built using an iframe with a virtual tour. For more details, please follow https://expo.ancorathemes.com/doc/#homepage_settings_page_5 Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hi! Can I use polylang with your theme to create a multilanguage (2 languages) website? I only see WPML listed as compatible. Is Polylang not compatible or just not tested?
Hello,
We appreciate your interest in our theme!
Expo fully supports the WPML plugin, allowing you to create a multi-language website effortlessly. You’re welcome to use it to your advantage.
Additionally, some of our customers have successfully integrated the Polylang plugin with our themes. You can watch an example of this integration at https://www.youtube.com/watch?v=yFDhYV54ZrE&t=44s If you require any further customization or development work to ensure complete theme compatibility, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/
Best regards.
Ok, thank you!
I want to update the theme but its say thay mythe purchase key is activated on an another website but it isn’t. I have only one activate code that i use on one website.
Hello,
Thank you for contacting us!
Please provide your purchase code in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. If your support expired, please use option “Presales Question” at https://themerex.net/support/.
Regards.
Thank you, i will do it
Hi do you have a version 1.8.0., in my wp dasboard it say there is a version 1.8.0 but when I download files from themeforest they are not included in the download
Hello,
Thank you for reaching out!
Absolutely! The package includes Themerex Updater plugin allowing you to update the theme, all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://expo.ancorathemes.com/doc/#installation_theme_update
The new version is available in the theme Dashboard, and it will be uploaded to the TF shortly.
Regards.
thanks for yor answer, the Themerex Updater does not work, I checked my licence key is correct, I have a child theme does it change anything ?
The updated version of the theme is available on the TF.
Please submit “Presales Question” ticket at https://themerex.net/support/ sending theme purchase code in the message body. Our Team will provide the assistance regarding ThemeRex Updater.
Regards.
thanks for the files on TF, I cannot reach ThemeRex support through ticket support, my support has expired, how can I reach them to fix this bug ?
“Presales Question” option at https://themerex.net/support/ doesn’t require support renewal. Just use it and include your purchase code in the ticket.
Thank you.
Hi support, is it possible to add my own content with elementor or Gutenberg on single portfolio post? Or can I only use the fields of custom post type editor? For example: add my own gallery with captions below the artist details, instead of the gallery inserted by the theme (not clickable). Thank you
Hello,
Thank you for contacting us!
Sure. You may enable Elementor builder for portfolio posts and add the desired content using available elements/blocks in this editor.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, my name is Maicon Aloncio and I loved the style of your Expo theme. Congratulations on the great work you’ve done. I downloaded it from Envato Elements to customize it for a test domain for a client. Once I’ve adjusted it on my domain, I will get the client’s approval and purchase the theme. I believe it’s important to support developers like you. However, I am currently experiencing some issues with certain functions on the website in the Event section footer, and the “Buy Ticket” button is not working. Could you please guide me in fixing these issues so that I can present my client with the beautiful site you have created?
Look dominio de teste: https://labd12testes.online/event/garland-of-fruit-and-flowers/
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hello, I have been searching for a slider like the one you have on https://expo.ancorathemes.com/ and I really like it. I am interested in knowing if it’s possible to add a “pan” or “zoom” function to the image on the left when the mouse hovers over it. Would it be possible to achieve this with your slider? Thank you in advance for your help.
Hello,
We appreciate your interest in Expo!
The theme includes Slider Revolution plugin that allows to add Pan/Zoom Effect to the background image – https://www.sliderrevolution.com/documentation/pan-zoom/ To implement this feature for the image on the left extra customization is needed. Please do not hesitate to get in touch with our Customization studio at https://themerex.net/support/ (select the ‘Get Customization’ category) for a quote on adding this feature to the theme. Our Team will be happy to assist you.
Regards.
Hello, the template looks very interesting. If this template is still developed, different filter functions at the gallery could be a very good extension. Sometimes you want to search for a specific image from a specific time period. For example.
Hello,
Thank you for being so interested in our theme!
Absolutely! Expo is fully supported and maintained by Our Team. The Categories, Tags or Formats are available filters for the collection (portfolio) pages https://expo.ancorathemes.com/collection-2/
We do appreciate the suggestion and have passed it to Our Development Department for consideration. For now, please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for additional filters.
Regards.
SCSS files not regenerating after changing colors. We setup the theme on 3 different server and provider. And whole time the Colors cant be changed. When I change color it will be changed in the preview we see everything correct when we reload the page without elementor view its still old colors. We removed cache and else…
Hello,
Thank you for choosing our theme!
To investigate your issue additional information is required.
Please submit a support ticket at https://themerex.net/support/ and provide your WordPress access details to check.
Thank you in advance.Congratulations, best of luck with sales 
Congratulations GLWS
Great Work,Congratulations GLWS
Awesome looking theme and demos! I’ll def keep in mind to show new client(s)
Good luck!
