29 comments found.
Hello, please tell me how to change the page scrolling speed after clicking on an anchor link? If there is no such setting, then tell me where in the code this can be changed
Hi there,
Thank you for reaching out.
We noticed that the purchase badge is not visible in your comment.
To proceed with resolving the issue you’re facing, please share your purchase code. Kindly confirm the code at your earliest convenience so that we can assist you further.
If you’d like us to check this directly on your site, please send your WordPress admin credentials to support@wedesignthemes.com. Our team will investigate the issue promptly.
Regarding Page Scroll Speed:
To enable delay or reduce the scrolling speed of the page animation when clicking anchor links, you will need to use custom JavaScript code.
If you need help implementing it, feel free to contact us at support@wedesignthemes.com, and we’ll be happy to assist you.
Looking forward to your response.
Thank you!
Hi, we have installed this theme and want the revise the header and footer but the content can be revised, the viewing page is still keep same. Is there anything wrong?
Hi There.,
Thank you for reaching out. If you’ve revised the header and footer but the changes aren’t visible, please ensure the updates have been saved and published. Also, try clearing your cache and refreshing the page.
If the issue persists, please email a screenshot of the issue along with your WordPress login details to support@wedesignthemes.com, and our team will assist you further.
Thank you!
Hi, I would like to buile a company website and plan to use this theme. But I have a question, we need to upload the products, can we add another related plugins to add this function? Thank you very much.
Hi There.,
Thanks for showing interest in our theme.
Yes, you can add additional plugins to enable product upload functionality. We recommend using WooCommerce if you plan to manage and display products efficiently. Most well-coded plugins should work seamlessly with our theme, but if you need any guidance, feel free to reach out.
For further queries or assistance, please contact our support team via email at support@wedesignthemes.com.
Thank you!
I am interested in this theme, but I have a very basic understanding of how themes work. Before purchasing, I have a few questions:
- Is it possible to change the cursor? - Is it possible to change the accent color? For example, can I change it from teal to grey or red? Would this change need to be made in a single place, or would it need to be done separately for every text element? - Does the theme come with a CMS? I believe this functionality allows for website editing without code commits.
Hi.,
Thank you for your interest in our theme!
Changing the Cursor: Yes, it is possible to change the cursor in the theme. You can either use custom CSS or some plugins designed to modify cursor styles.
Changing the Accent Color: Absolutely! The accent color can typically be changed through the theme’s customization settings.
CMS Functionality: Yes, the theme is compatible with a CMS, and you can edit your site without making code commits.
Let me know if you have any further questions.
Hi there,
I have uploaded my Xoha theme onto my wordpress enabled elementor website but am unable to access the homepage template.
I uploaded the zip file into themes and am able to customize the template from appearance—> themes.
I cannot however see page templates like the one your preview page: https://preview.themeforest.net/item/xoha-it-services-wordpress-theme/full_screen_preview/41977584?_ga=2.64719023.1467058572.1723287718-1565620223.1723287718
Please can you advise.
Thanks, Emily
Hi.,
Thank you for contacting us.
Kindly refer our knowledgebase link for how to import the demo contents
http://docs.wedesignthemes.com/dt_articles/import-demo/Please check your server requirements., Please refer the below link for server requirements
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
I have purchased the xoha theme, installed unyson and tried io import the demo content but it showed me the message “Demo Content Install works only in Staging.”
Hi!.,
Thank you for contacting us.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end.
OR
Please send your request to us directly at this email support@wedesignthemes.com
Hello, do we have only one homepage demo ? I need all the different demo home page.
HI allinit.,
Xoha has one default home page demo and an RLT page demo please make sure about it and let us know if you still have any doubts so that we can assist you.
Default home demo: https://xoha.wpengine.com/
RTL demo: https://xoha.wpengine.com/rtl-demo/
Thank you!
Hello, I am facing an issue with the sticky header of my website on the Greek version of the site https://skilltracking.highereducation.ac.cy/el/. When scrolling down it shows something else and also is like I can still see the other header floating on the background.
I want the GREEK language header to look and work the same as the English Header is when sticky https://skilltracking.highereducation.ac.cy/
HI.,
We have resolved your query kindly check and let us know.
Please have a look: https://prnt.sc/I38C77doj2dC
Thank you!
I have purchased the xoha theme, installed unyson and installed the demo data. All content is there including pages, blogs etc… but the images in the pages are very low quality and pixelated.
When looking at the url of each image, the image name ends in .jpg and when I look at this image on the server it is pixelated but see that there is another image with the same name with the .webp extention that is not pixelated.
Do I need to run a script on the database to update all the image links on every page/blog from .jpg to .webp?
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : https://docs.wedesignthemes.com/image-link/egan.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://stock.adobe.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/business https://unsplash.com/s/photos/meeting https://unsplash.com/s/photos/finance https://unsplash.com/s/photos/company https://unsplash.com/s/photos/business-meetingHi , I purchased the xoha template and installed all the plugins in the dashboard but I am not seeing any pages at all. It doesn’t look like the demo template you showed
Hi There.,
We are unable to verify your purchase code as you don’t have a buyer badge for your comment. Please confirm your purchase code through the form located at http://themeforest.net/user/rsriram in the bottom right corner so that we can proceed.
Hello,
I have been sending you emails for support and you never reply. There seems to be an issue with your theme and WPML Language switcher.
I have displayed WPML switcher on the mobile menu and sticky menu and there are symbols showing at the start of the flag.
I have created a different menu for the mobile and I want to know how can I modify specific menu items to have a different background color and letter colors.
background-color: #EF5051; color: #FFFFFF;
When hovered to be inverted background-color: #FFFFFF ; color: #EF5051;
Hi There.,
We’ve implemented the changes you requested. Please review the website to ensure everything meets your requirements.
Hello,
Just checked, why is my mobile menu all red and no menu items are showing?? is it possible to show the abbreviation of the language? EN – EL
Also, when you scroll down on the website the sticky menu shows up which is an entirely different menu and don’t know from where that is selected to show there. And you can actually see the other header below that.
Please check urgently
Hi There.,
We’ve implemented the changes you requested. Please review the website to ensure everything meets your requirements. If you want to display language abbreviations, you can use the options available in the WPML plugin.
Hi, I still am facing the following issue
Also, when you scroll down on the website the sticky menu shows up which is an entirely different menu and don’t know from where that is selected to show there. And you can actually see the other header below that.
Also, I selected to display on the main menu the language abbreviations and again it shows that symbol on the language. I will remove it since it a live a site and can you test to see it shows?
Hi!.,
Thank you for contacting us.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ rsriram Support So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Please send your request to us directly at this email support@wedesignthemes.com
I have been sending all my requests there and I get no reply which is why I commented here. In fact, for this request, I sent an email but no reply. I am sending it again now so please reply.
Hi.,
For the header issue mentioned in our previous reply, we requested you share your updated login credentials directly with our support@wedesignthemes.com. However, we have not received any updated credentials from your side. Kindly check and let us know so that we can assist you.
Thank you for your cooperation!
I already sent you those in 2 emails actually. Let me send you from another email of mine
Hi There,
We have responded to your email. Kindly check your inbox for our reply.
Hello, I have already sent two emails for an issue I have with your template since Monday, and I haven’t gotten a reply. This is urgent.
Hi.,
We have responded to all the emails received from your side. Please ensure that you are using the correct email ID, and let us know the specific issue you are facing so that we can assist you accordingly.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hello, I have not received any reply from you. I have sent two emails out to you and no reply. I need to translate the header & footer of my website, I am using WPML but I can’t find out how to do that.
Hi There.,
Please refer to the following Wpml plugin documentation for translating the Header and Footer https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
If you encounter any difficulties during the translation process, we’d be happy to assist you further. To do so, please share your WordPress and FTP login credentials with us through the right bottom form @ http://themeforest.net/user/rsriram. This will allow us to investigate and help resolve any issues from our end.
Thanks!!
Hello, this you sent me doesn’t work. There is no option for the language showing in the header or the footer.
Hi.,
Please refer to the below documentation to the custom language switcher shortcode:
https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/ https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/adding-language-switchers-using-php-and-shortcodes/Thank you!
Hello, I am not referring to that. I can’t see on the WordPress backend inside the header and footer edit page the option to translate it.
Hi.,
Kindly translate the theme and all the required plugin strings so that the header footer sections will translated.
Please have a look: https://prnt.sc/54LxmpgQheX8
Thank you!
hello , i want this theme but in the demo is very slow navigate between pages . is this issue in the theme , can you fix it ? . because if i buy the theme and still the same problem then should have refund ?
Hi.,
Thank you for contacting us.
We have made the necessary changes to fix the issue you reported. Please take a moment to check and let us know if everything is working correctly.
If you decide to purchase our theme, we are here to assist you in setting it up and configuring it. In case you face any difficulties, don’t hesitate to reach out to us. We are always happy to help.
I recently bought the theme. But I am not happy with the performance. Can you give me refund?
Hi.,
We are ready to help you to resolve the issues. Let us know what is the issue with our theme, so that we can resolve the problem.
Please be more specific about your issue with some screenshots and kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/rsriram so that we will check the issue.
Please send your request to us directly at this email support@wedesignthemes.com
Regarding the Refund : https://help.market.envato.com/hc/en-us/requests/new
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz
Thank you, we look forward to help you!!..
Hello, I have an issue with the website, I have installed all demo data and now the website shows white, blank.
Can you please check this as soon as possible?
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
I want to import sample data same as shown on demo website, then ill customize it as per my requirements
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
How do I change the theme colors? I went to Appearance > Customize > skin color and changed them but it did not affect my entire theme, only a few parts. For example, I want to change the color of the top bar from #0a6375 – Turqoise to #262262 – Purple. And all the buttons, etc.
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, i sent a follow up email. Please update me on the progress. Thank you.
Hi.,
We have fixed this issue kindly check and let us know.
Please have a look: https://prnt.sc/AfA-bwn2-3pQ
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
Thank you!
Hi, I was referring to the colors thread. But yes, after all is done, I will provide a review. Can you please change the color scheme as I have mentioned?
Hi.,
We have checked and the customizer site’s skin colors working fine from our end for your reference we have attached the screenshots below kindly check and let us know.
https://prnt.sc/pLav7byBpUqK https://prnt.sc/aruByD4d143PNote: We can only change the base color of the customizer site skin if you need other contents you have to change it manually.
Thank you!
Hi, as I’ve said, I want to change ALL of the turquoise (#0a6375) to purple (#262262) and all the peach (#f6b7ab) to gold/copper (#c4996c). This includes the top bar, buttons, etc. This is an important customization option that doesn’t seem to exist? Please advise. Thank you.
Hi.,
We have already told you that you can only change particular colors with the customizer option if you need to change other things you have to change them manually.
Please refer: http://recordit.co/mFfHvMGrcf
Hope you are happy with our support. Don’t forget to place your worthy ratings. We are awaiting 5-star ratings from your side. if you have a moment kindly rate us. Have a look at the video for the rating process (Refer: https://recordit.co/YqdTBuEJRm ). Hoping for a 5-star rating from your end.
Thank you
Hi.,
We have checked and the customizer site’s skin colors working fine from our end for your reference we have attached the screenshots below kindly check and let us know.
https://prnt.sc/pLav7byBpUqK https://prnt.sc/aruByD4d143PNote: We can only change the base color of this theme with customizer site skin options if you need other contents you have to change it manually.
Thank you!
Well, turns out you can change it automatically. Under Elementor global color settings you can change it, not under appearance. No need to do it manually. You’re welcome.
Hi.,
We hope you understand. if you face any other difficulties kindly contact us.
Thank you!
On the demo homepage, there are 4 service sections that are labelled 1,2,3,4 with an arrow. After demo import, the arrow is not there. How do I get the arrows like in the demo?
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right-bottom form located @ https://themeforest.net/user/rsriram So that, we can check the issue and let you know.
Thank you!
Can I change the frontpage into a banner image? Will there be banner support like slider revolution?
Hi.,
Yes, you can change it as per your requirement, and you can use the slider revolution plugin also.
Please refer: https://prnt.sc/N3buHPLBsLf9
Thank you!
I see the option but I don’t understand how to use it. Nothing appears. I need more documentation or tutorial. I am trying to replace the default first section with a banner/slider.
Hi.,
1) Please refer to creating the slider with the revolution slider: https://recordit.co/FAebCcdDpx
2) Please refer to creating the slider with our theme options: https://recordit.co/FcYRWOF34N
Thank you!
I like option 2) but you are using a different theme. Xoha does not have slider templates available on elementor as shown on the recording.
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hello, I made a whole website with this theme but my website is very very slow. Even in Elementor backend once i try to load a page, it takes 30-40sec. I don’t understand why. My other websites are really quicker than this one (on same server). Do you know what could be wrong ? thank you for the support.
Hi Nohud.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Thanks!!
Hi, I am using your theme and I have an urgent issue. I have created 2 popup forms with dropdowns for the state field. The careers form works perfectly, however in the hero/contact form, the state drop down isnt working. And it seems to be an issue/conflict with the theme. Please advise asap! Thank you
Hi.,
Kindly mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/rsriram So that, we can check and have a clear look from our end.
Please send your request to us directly at this email support@wedesignthemes.com
