75 comments found.
Where can i edit the mobile menu…
Hello,
The header layout on mobile is fixed by default. However, you can change the logo and manage the menu through the Theme Options and the Menu Manager.
Thanks
My website is suddnley crashed , I did it from one year ago , there is any update I have to do it?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Recently updated theme and getting this error in WordPress backend, can you please fix it?
“No class named Redux_Extension_search exists. Please verify your extension path.”
Hi,
Please update Redux Framework and Case Theme Core plugin with latest version.
Thanks
Thank you very much for the quick reply as usual.
https://ibb.co/t8FRV0pplugins are already updated to latest version, what might be the issue? not able to edit website due to this issue.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Well right off the hop, I just downloaded the theme and theres only one demo install -the black and yellow but I purchased it for the homepage 4 demo.
Hello,
Have you successfully imported demo data?
After you import demo data. You need to select the desired homepage here: Settings → Reading option in WordPress:
https://case.d.pr/i/Vd2ePqThanks
Dear Support,
Unfortunately, since the last update, some elements have fallen apart. Could you help with this? The website address is: advertisz.hu
You need to update Case Theme Core plugin to the latest version, the plugin is included in the full package.
Hii, I can you please reply me. My ticket number is Private Ticket #3728635
Hello,
I will check.
Thanks
Hii, I have provided you website credentials. Can you look into it.
Hii Please can you solve my problem I have provided website login credentials. My ticket number is Private Ticket #3728635
Hii Can you please reply me. My ticket number is #3752627.
I am working on this theme, and while the main header functions correctly, the sticky header becomes cut off on the left side when scrolling. I am unsure how to resolve this issue.
Please discuss in the ticket you created. Supporter and developers will help you fix the issues.
I have discussed same on ticket number #3752627.
Hii I have provided login details
Let me check.
Thanks
Hii can you reply to ticket number #3752627. I have one more problem.
I have mentioned the content ticket number #3752627
Please reply to ticket number #3752627
Hi, is there an option to change the font typography for the header tabs?
Hii can you please reply to Ticket number #3756611
I will check now.
Thanks
Hii I have shared the screen shot please check Ticket number #3756611.
Hii can you please reply to Ticket number #3761729
I will check.
Thanks
Presale observation – the lack of matching inner pages is a problem. But this theme is SLOOOOOW….too bad, too, because it is one of the better-looking marketing themes on themeforest. Moving on.
Thanks for your feedback on site speed.
Are there any suggestions you can provide on improving performance? I’m getting quite poor Google Pagespeed ratings (35) even after implementing sitegrounds performance plugin settings. Lots of excess html, css, and js. I’m using homepage 03 with elementor. Combined is is over 1mb. Any help is appreciated.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I am looking to add a button to the mobile menu, but cannot figure out how. Is there an option to do this?
Hello,
Options are not available. I can customize for you.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Unfortunately for security sake, handing out admin access isn’t something I’m interested in. Maybe you could make a general article to guide users to do it themselves? Thank you.
Do I need to customize a few files on your site, the option is not available.
hello Grupi i have a problem with elementor on your theme when going to edit any page in my wordpress website it (loading …) for a long time without load any thing like this photo
Hello
Have you updated your theme and Case Theme Core plugin with the latest version?
Thanks
after license expired elementor is not working in case theme ,checked all factors its problem with the theme its showing, what to do please suggest.
Hello,
The theme works with the free version of elementor, so what exactly is the problem you’re facing? can you send me screenshot?
Also, please make sure you have updated the Case Theme Core plugin with the latest version ( 1.1.9 )
Thanks
Hey. How can I get the home2 demo content?
Found it…never mind. 
Thank you!
Hi, I really like this theme: https://demo.casethemes.net/grupi/home-4/ but I see that there are no other pages with this style because all the other pages have a different style, are you planning to release the other pages with this style soon?
Also in the mobile version the top section has a white bar on the left: https://files.youngbus.it/lhpuSKXE can you fix it?
Regards. Vincenzo
Hello,
1. The theme only has a dark version for the inner pages.
2. I will fix and update on the demo site.
Thanks
Please what exactly is in the new update?
Hello,
I have updated the Case Theme Core plugin with the latest version. You can see the changelog here: https://case.d.pr/i/6eyU2c
Thanks
Can i get a refund, this theme does not have all the inner pages for the seperate demos and all revert to the black and yellow demo. also elementor keeps timing out when my developer or i try to load it for editing, i have tested this serveral times and i have come to a conclusion that we can not use this theme for our business website. how do i go about getting a refund ?
Hello,
1. The theme exactly has only one inner page version, it is the same as our other themes.
2. Please try: https://casethemes.ticksy.com/article/19903/
Thanks
I am finding it very difficult to update the theme color to reflect my brand colors. Somebody kindly help me please
Hello,
You may have encountered browser cache. Can you reload the site in an incognito window?
Thanks
can i see the BLUE MULTIPAGE ! not the black / yellow BLUE ! multipage
It says multipage but when i clcick any of the links it redirects to black yellow pages no blue multipage.
Yes, there is only one version available for the inner page.
is there an ETA for the white inner pages?
Did you buy the theme?
its a pre-sale question cause if its early i will buy it
The theme is only available in dark version.
can i combine sections from different demos?
Hello,
I have installed and imported the demo as per documnetation, The installation works fine but demo3 one page layout is totally mess. I can provide link and other details if requested. Can you suggest what would be the problem?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
