56 comments found.
I contact you by email and Evanto support, Please pay attention to my message and solve the problems I encountered..
The course page filters and search bar doesn’t appear in the mobile format. They disappear. Please share your guidance.
Dear Sir, I send to your support before 2 days, but there is no answer!!
How can I display author img like this photo:
https://ibb.co/5LVXJ99and when I translate some words by loco plugin nothings change:
https://ibb.co/3S1r7b4Best Regards
Dear Sir,
I contact you by email and Evanto support, but no any answer.. please I want to cancel my theme purchase and refund.
Best Regards
How can we claim theme owner? or cancel purchased to refund?
hello, i have downloaded and installed the theme, i want to understand how do i manually add students for courses? is the theme compatible with memberpress instead of tutorLMS? what is better , tutorlms or memberpress?
Really a wonderful theme and I would like to buy it, but I am hesitant due to some comments and the technical support response
Hi, Thanks for your interest in purchasing our theme. Most of the support issue is already sovled via our support email. If you have any other questions please let us know. We are happy to assist you.
Best Regards
I have a few things that worry me: 1- I will translate the theme into Arabic. Is it appropriate and are there any incompatibility problems? 2- Is technical support via email fast? Why is there no technical support platform like other theme vendors? 3- Is the method of installing the theme easy and not complicated? Can I see how to do that before purchasing?
Best
You told me:”If you have any other questions please let us know”.
I sent my questions and did not receive a response for two days
Hi, First, of all our theme is fully compatible with the RTL feature and it is not complicated to install the theme. You can install it like a regular WordPress theme. If you face any issues our developer ready to check and solved it as soon as possible.
Best Regards
Thank you very much for the response. It is really a beautiful theme. I will buy it and hope tech support can help if I have problems
Hi, If you face any issue related to the theme please don’t hesitate to ask. You can contact us directly via our support email at johanspond@gmail.com
Best Regards
We emailed for support two days ago, no response yet. Having issues with search category filter, even after selecting the category and searching all category results are being listed
Hi, Thanks for your question again. We have already figured out the issue and working on it to release a new version as soon as possible.
Best Regards
When can you publish the fix?
We try to release the resolved version within Monday.
Thanks
Hi, can you please update if the revised version has been published
Hi, We already solve the categories search issue and found another issue that’s why it takes some time. You can check the updated work here. We hope we release a new version soon.
https://ifingerstudio.com/eduvalt-rtl/Best Regards
Hi, We already released a new version solving all the issues. Please download the latest version and instead it again. We hope the latest version solves all the issues.
Best Regards
We have updated the theme yet having issues with the search, can you please check the support ticket and fix the issues
Solved
Buen dia, es compatible con learndash?
Good afternoon, you do not respond to my messages or support emails. 1. buttons with course scroll numbers on the url/courses page do not work 2. The “Write Review” button on the courses does not work annex images Buenas tardes, no responde mis mensajes de soporte. 1. No funcionan los botones con números de desplazamiento de cursos en la página url/courses 2. No funciona el boton “Write Review” de los cursos anexo imágenes ////////////////////////// translate////////////////////
Hi, Resolve all the issues and released a new version. Please download and install the latest version. We hope it solve all the issues.
Best Regards
Hola estimado, tengo un mensaje respecto de Woocommerce y los archivos de la platilla: “Tu tema (Eduvalt) contiene copias obsoletas de algunos archivos de plantilla de WooCommerce. Puede que tengas que actualizar estos archivos para asegurar que son compatibles con la versión actual de WooCommerce. Sugerencias para solucionar esto:
1. Actualiza tu tema a la última versión. Si no hay ninguna actualización disponible contacta con el autor de tu tema para preguntarle sobre la compatibilidad con la versión actual de WooCommerce. 2.Si has copiado sobre un archivo de plantilla para cambiar algo, entonces tendrás que copiar la nueva versión de la plantilla y aplicar de nuevo tus cambios.” ¿Cómo puedo resolverlo?
Hi, we already solved the WooCommerce Outdated copies issue.
Best Regards
Hi, I had a problem installing this theme, I couldn’t import demo data so I imported the demo manually, I followed the method in this theme’s documentation
https://ifingerstudio.com/doc-file/eduvalt-doc/documentation/but after I set the home page the display didn’t match, I tried home one to home three but it was the same.
website: https://al-mahyra.com
please help
Hi, Thanks for your question. We are not sure what is the main reason but recently the Elementor Plugin update version caused some issues. Can you please check your dashboard if there is any update notification? Can you please update your Elementor plugin version to the latest version?
If the issue happens for the Elementor plugin it automatically solves when you update the plugin to the latest version.
Best Regards
I just installed the pro version on Elementor but there are still no changes
OK, thanks, I’ve fixed it
You are welcome
Tienes los archivos para traducir al español? Gracias
y como actualizo el tema?, he personalizado varias cosas. He comprado el tema y no tiene child theme. Ayuda por favor.
Hi, Thanks for your question. You can translate it using any translation plugin.
Support Email: johanspond@gmail.com
Best Regards
Bonjour,
J’ai installé le thème, les plugins et importé les données de démo, mais je rencontre d’importants problèmes pour modifier certaines données (qui font partie de la démo). Je n’arrive pas du tout à les modifier de mon côté, et je me retrouve donc bloqué… Merci de bien vouloir m’aider.
Cordialement
Le support est réactif, une analyse est en cours
Hi, the import demo is not working?
Hello, I’m sorry to hear that you’re experiencing difficulties with the demo import. Could you please provide more details about the issue you’re facing? This will help us understand the problem better and offer you appropriate assistance.
Support: johanspond@gmail.com
Thank you.
Thank you for response, The demo is not working or installing manually or automatic. Please check the URL: http://startupafghanistan.com/
Hi, Thank you for your response. I understand that resolving backend issues can be quite challenging without direct investigation. I kindly request you to reach out to us through our support email, along with your login credentials. Our dedicated developers will diligently assess the issue and provide you with an update as soon as possible.
Best Regards
Hello, I’ve downloaded and installed this theme and also installed all the plugins, when I wanted to import the demo data there was a problem, that is, I had to import it manually, how do I import it manually?
website : https://xcodecreative.web.id
Hello, I apologize for the inconvenience you’ve faced while trying to import the demo data. If you’re encountering challenges with the automatic import process, you have the option to proceed with a manual import. I recommend referring to the theme’s documentation for detailed instructions on how to carry out this manual import. Additionally, if you require further assistance, please feel free to reach out to us directly via our support email. We’re here to help you through this process and address any concerns you might have.
Documentaion:https://ifingerstudio.com/doc-file/eduvalt-doc/documentation/
Support Email: johanspond@gmail.com
Thank you for your patience and understanding.
Best regards
thank you, I have done it, please reply to my email
Does the theme come with tutor lms pro plugin?
Hello, Thank you for reaching out. We’d like to clarify that the theme includes the free version of the Tutor LMS plugin.
If you have any further questions or need assistance, feel free to ask. We’re here to help!
Hi when importing demo content Our Featured Courses do not come in. I am also getting:
[WARNING] Failed to import product_tag Apps [WARNING] Failed to import product_cat Art & Design [WARNING] Failed to import product_tag Business [WARNING] Failed to import product_cat Business [WARNING] Failed to import product_tag Cover [WARNING] Failed to import product_tag Data Science [WARNING] Failed to import product_cat Development [WARNING] Failed to import product_tag Development [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import product_cat Finance [WARNING] Failed to import product_tag Finance [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_cat Health & Fitness [WARNING] Failed to import product_tag Lifestyle [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import product_type simple [WARNING] Failed to import product_cat Uncategorized [WARNING] Failed to import product_tag UX/UI [WARNING] Failed to import product_type variable [WARNING] Failed to import product_tag Web Design
Hello, Thank you for bringing this to our attention. We apologize for any inconvenience you’re facing with the demo content import. Sometimes it happens for server response time.
Support Email: johanspond@gmail.com
Best Regards
Good day please i bought this theme it install sucessfully but am having issues on editing the infingerstudio.com both sign up it will take me to infingerstudio please i need help
Hello, I apologize for the challenges you’re facing with editing the signup button URL on your website. To address this, you can conveniently modify the sign-up URL by navigating to Appearance -> Customizer -> Eduvalt Customizer -> Header Info Setting and then make the required changes to the URL.
If you need any further assistance or have additional queries, please don’t hesitate to ask.
Best regards
How to change a free course to paid and place our own charge
Hi, I’m truly sorry to learn that you’re encountering challenges related to course pricing. I want to assure you that we have incorporated the highly acclaimed Tutor LMS Plugin, which simplifies the process of customizing and setting your preferred course charges.
You can find the video tutorial here: https://www.youtube.com/watch?v=Zynd-52myEM
If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help.
Best Regards
Thank You. There is one more issue could you solve it. I want add to cart button like the reference video on homepage itself. In my website it isn’t appearing
Hi, Thanks for your reply & for your request regarding the reference video style on your homepage. While I’m here to assist you to the best of my abilities, I’d like to inform you that the specific task you’ve mentioned falls outside the scope of our theme’s free support.
Thank you for your understanding and cooperation
Best Regards
kindly help! that’s what I expecting from the theme before purchase. Kindly give some procedures or reference video to make it correct.
there is no buying option. How I could let user to buying page
Thank you for your inquiry. We are pleased to inform you that there is indeed an option available for purchasing courses. If you have already established the course price, kindly navigate to the course details page. Here, you will find the course enrollment option. It’s important to note that anyone interested in a course will naturally review the course details before proceeding with the purchase.
Best Regards
How to add video?
I am receiving this message “No video source selected from settings!”
Hi, To select the preferred video source for your Tutor LMS courses, follow these steps:
Log in to your WordPress dashboard. Navigate to the “Tutor LMS” section. Click on “Settings.” Go to “Course” & Preferred Video Source. From the available options, select the desired video source for your courses. By following these steps, you’ll be able to configure the preferred video source for your Tutor LMS courses according to your preferences.
https://prnt.sc/HUSOlE1jw3mEBest Regards
after activating this theme in my hosting..my site is loading too slow
good day please am having issues how will i have access tohttps://ifingerstudio.com/ and i want to edit it please
Good day! I’d be glad to help you with the issues you’re facing. To better assist you, could you please provide me with more details about the specific problem you’re encountering? This will help me provide you with a more accurate solution.
Best Regards
Hi There,
Pardon me for messaging again, it is just that i require help with the setting up of the theme, I have installed the theme onto the wordpress however, I am not able to see any pages. The theme options state i should have 3 homepages for this however, I am not able to see anything. I do have a deadline to get the website I will be working on ready relatively soon, so your assistance would be much appreciated.
Kind Regards.
Hi, Thank you for reaching out again, and please accept my sincere apologies for any inconvenience you’ve experienced. I truly understand the urgency of your situation, and I’m here to assist you in getting your website up and running with the Eduvalt theme.
I’m sorry to hear that you’re facing difficulties with the theme setup and not seeing the expected pages. To provide you with the best assistance and quickly identify the root cause of the issue, I kindly request access to your WordPress dashboard. If you could share the login credentials (username and password), I’ll be able to log in and closely examine the issues. Once the issue is resolved, you can change your password for security purposes.
Support Email: johanspond@gmail.com
Best Regards
Hi Johan,
I have responded to your email on the above given email with the details as requested.
I look forward to hearing from you soon.
Thank you for your prompt response and for providing the requested details. Please allow me a little time to review the information and check the issues accurately.
Thanks
Sounds great. Thanks again for the support and I look forward to your response.
You’re very welcome!
