12915 comments found.
Hello, I don’t have support since I bought your theme last year but I just found a big issue with your theme. it is causing to a render issues when I check it on https://geopeeker.com/ No Idea what causing that! this is my site: https://pickyoursteals.com/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I can’t create topic on your support since it was expired and I don’t want to renew it. but… I think this bug needed to be fixed since your theme have big issue with rendering.
There are no any bugs with the theme rendering. It looks like some problem with your website only.
are you sure? I have 5 plugins on my site: woodmart core, elementor, elementor pro, woocommerce and classic editor. when testing if the is render with your theme there are issues and it is not rendering on all the locations. but if I stay with the same 5 Plugins but just changing the theme, everything is ok and the site is rendering. to say that your theme is fine without checking is not serious. please recheck it.
There are no problems with our demo https://gyazo.com/ff930d9a4bf3f279c4db9e8585852b82
Hi,
Will Woodmart be ready for the Woo 8.3 update? Currently the header cart ajax update quantity function does not work when utilizing the cart block. I’m hoping this might be resolved once the cart/checkout blocks are set as the default option.
Kind regards
Hi,
Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
I just purchased the theme, after installing plugins i noticed there is a new version of WPBakery Page Builder available (7.2) but i can’t update it.
Hello,
The plugin developers have not yet released an update to CodeCanyon. Once they do, we’ll update the plugin on our server.
Kind Regards
I have imported the main demo, But I wanna change the shop layout to be like the shop from this demo: demo/fashion-minimalism/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello:
When importing a prebuilt website show this error:
The get_page_by_title function is deprecated since version 6.2.0! Use WP_Query instead.
Could you please update the function?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Good evening, I don’t have support available with you because it has expired, that’s why I’m leaving the question here.
Woordmart has incompatibility with bunny.net’s CDN?
It turns out that if I have the CDN Bunny plugin active, or if I have the WP Rocket CDN configuration with Bunny address (link) active, the website gives me the following error:
All sections of the website that are box size convert it to full screen size, making all the content go from side to side on wide screens
Hello,
Most likely, you have some issues with the plugin configuration. We don’t have any incompatibilities with bunny.net. We use it on our demo and you can see that there are no problems.
Kind Regards
I am using woodmart nulled theme on my website i want to buy license for full security tell me how can i apply this. I created many pages and its impossible for me to redesign again now tell me whats the solution. If there is no option to apply license in nulled theme then tell me what is the process to transfer pages with license.
Hello,
You can download the official theme package from ThemeForest and then update the theme via Appearance -> Themes -> Add new. Note that we are not responsible for any problems caused by this update because you are running a nulled version of the theme.
Kind Regards
I change the fonts of the menus in the megamenu of the template from the font settings section, but nothing happens and no correction happens. Why can this happen?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, month ago bought license but in Your support website, we cannot write any topic, because shows that we need to get support first. Can You check please?
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
can we set discount on bought together items?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
REDACTED
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi Team,
Woodmart core plugin is causing issues on my website (Error 500). Once I have disabled this plugin my website runs smoothly.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Hi, google page speed shows some problems with: /woodmart/js/scripts/global/scrollBar.min.js?ver=7.3.2 long load. Can we improve it?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, I’d like to give some permissions to a store manager, but not to all, or admin features and setings, just to manage products and so on. Do I have to install a plugin? I can’t find that kind of settings in woodmart theme.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
As soon as I activate your theme on a brand new wordpress site I get a critical error. Please can you advise. www.simonphilipinteriors.co.uk
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, there’s an update of woocommerce, 8.2.1 at Woodmart plugins menu. Is it compatible?
Hello,
Thank you for your question. Of course, our theme is fully compatible with the latest WooCommerce version.
Kind Regards
Hi, how can I have both image and text on product variantion? That is, they should be seen before one chooses a genre and variant title. thanks https://prnt.sc/e2tvQ1nJNaIW
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Dear Woodmart support we are waiting for your response on that the website became extremely slow and made the website lag alot. Kindly let us your response on your website we have a topic open and without response from your side. Kindly let us know are you fixing those issues caused by the theme. We sent you a written response with some evidence material as video file.
Hello,
Sorry for the delay. We have answered your topic on our support forum. Please, continue the conversation there.
Kind Regards
Hi, I love buying your theme, but before I buy, I need to know flowing things.
1. Can we add a file upload option (to which the customer can upload the image) to the WooCommerce product page? 2. Can we add a message option (to which the customer can add the text) to the WooCommerce product page? 3. What other WooCommerce Custom Product Options are available in your theme?
Thanks!
Hello,
Thank you very much for being interested in our theme.
1. & 2. Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
3. Could you please clarify what exact custom product options you mean?
Kind Regards
Hi, thanks for your reply.
1. Sure, I need to use your theme as a printing shop, Once customers select the printing template, They need to add the custom details once they select the product. (e.g., if they select the business card design, they have the option to add the text and images to the product order page)
2. There are options I need without paying additional use or paying for the plugin. Please click the following link to get an idea of what I asked.
https://barn2.com/wordpress-plugins/woocommerce-product-options/ https://www.youtube.com/watch?v=yjHmdwh8hFM&t=240sI’m open your suggestions & love to buy your theme. Let me know.
Thanks!
Hello,
Regrettably, the option you are looking for is not available in our theme or WooCommerce’s default settings. Enabling it may necessitate additional customization of the code or the installation of an extra plugin, but we do not have instructions for either of these options. Please note that this issue falls outside of the scope of our theme’s support.
Best regards,
Hi, Can I see all the Advanced Variable products with swatches available in your theme?
Hello,
Yes, you can see variable product example on this page https://woodmart.xtemos.com/mega-electronics/product/apple-macbook-pro-16-m1-pro-2/
Kind Regards
Hi,
Thanks! I saw it. If we change the variables like (Processors, RAM, and storage), is it possible to change the product’s price according to the changed variable?
For example, if we change the processor type of the MacBook, then the product’s price should be changed according to it.
The price can be set per variation. For example: Silver, 16CPU, 32GB – $1000 Silver, 32CPU, 64GB – $1500
Kind Regards
