3523 comments found.
The response time is good, the App is also ok, but i can’t say the same thing about the Web version of the theme (Classima), my issue with this theme is ongoing and I will publish my honest review in few days time.
Hello,
Let me check the ticket history. We will check and reply to your tickets.
Thanks
Hi,
All custom work done. Have you deactivate child theme? If yes please active child theme cause all custom work done in child theme.
Thanks
Unfortunately NO sir !, yes the child theme is active, some custom work done on the Apps & Web version has reverted back to the previous default options
Please reply in the ticket.
when trying to import demo content I get cURL error 52: Empty reply from server and what requirements I can find in your docs have been met so hosting company says it isn’t them. Same message on any demo I try to import. I no longer have paid support since, but hoping you have a suggestion to fix this before I switch themes again. Thank you
Hello,
have you purchased the theme? Don’t see purchase note in your profile. It is server related settings. Please create a ticket with purchase we will check https://www.radiustheme.com/ticket-support/
Thanks
please help me.. its appear code has been used.. but my domain is not active and when i try to download all the zip file it appear to be error. then i change new domain, it says “code already use for another domain” my old domain is still not active and need verification from our goverment. Should i buy new license or what?
Hello,
I reset the url you can active again.
Thanks
How to turn off using AJAX at location search? I want to select location manually from dropdown instead.
Thanks
Hello,
Need to check which search? We have option please create a ticket with admin access we will change it https://www.radiustheme.com/ticket-support/
Thanks
How to disable wishlist feature on frontpage?
Yes from settings can hide it. I need to sure from which widget. Please send screenshot.
Thanks
Its not working so I want to disable it.
Which layout looks like a bug? Please create ticket we will fix it. https://www.radiustheme.com/ticket-support/
No way to disable it?
It’s fixed. Thanks
how do i activate the radius search? because there is no mention of it in all your documentation.
Hello,
Use GEO location then Radius Search will enable. If can not figure create ticket we will enable it. see https://www.radiustheme.com/docs/main-settings/general-settings/#location-settings
Thanks
Can i change the word “SOLD OUT” just to “SOLD” ?
Yes can change it using child theme. If can not figure create ticket https://www.radiustheme.com/ticket-support/
Thanks
Hola después de la actualización de 2.4.2 la pantalla se ha engranado y no se puede configurar y el banner de los usuarios de tienda se queda mal y los horarios de tienda solo muestra las horas y no muestra los días
Hi,
Please create ticket with admin access and screenshot we will fix it https://www.radiustheme.com/ticket-support/
Thanks
la pagina de soporte el racacha esta caído y no se puede mandar nada?? hace 1 día si lo mande y sigo igual tengo 5 problemas y 4 de ellos en la misma pagina 1 la pantalla indica que esta a 1200 pero no es correcto esta al máximo (no se puede configurar) 2 el banner de tienda se queda mal 3 icono de red social no aparece 4 los comentarios de tienda no funciona Todo esto en la pagina de tienda del usuario
Hello,
We replied please check ticket response.
Thanks
Hi, after your recent updates, some of the Elementor widgets stop working ex, (Listing Store Grid , Listing Store List ) Could you please sort this out soon.
I am interested in your theme.In the demo, I don’t see any information the advertiser.Since when did become a member. Is there this function? Thank you.
Hello, is it possible to edit Advertisement placement on moblie. There is no sidebar on mobie listings so the Advertisement is last on the page?
and a last question please: about the numbers dispalyed for Published Ads, Registered Users and Verified Users, it is possible to link it for display the real numbers?
Hello,
You mean in admin end?
on the homepage, there is numbers of Published Ads, Registered Users and Verified Users: but the numbers are not real. it is possible to display the reals numbers of ads, users…?
why you dont answer? embarrassing question ?
Sorry it is coming from widget not real. Noted it will make it real.
Thanks
what you mean by “Noted it will make it real.” ?
I mean I note this feature will add in future.
will be really nice and more normal ;) i will buy your item, because very nice looking :)
will ne in next update?
Hi, it is possible to import all cities from one country, or need to add them manually one by one?
Replied previous message.
can you answer normally please. because you always answer about something else, but never at my questions 
Are there any categories in membership store? It would be great if each member could have different categories in his store to be able to sell different stuff.
Hello,
Yes we have category wise membership option.
Thanks
What about categories inside the store? Lets say the store is in electronics category and member sells TVs, phones, accessories etc. and has a lot of items. It would be nice to assign TVs and phones to different categories.
listing images uploaded by sellers is not available to admin in the wordpress image library.
Hello,
Can you please create ticket with screenshot? https://www.radiustheme.com/ticket-support/
Thanks
PLEASE RESET MY LICENSE
Done you can active again.
The latest update has an issue:
Though the new update has added a combined URL for location and category, there are still some places where the old Category URL appears and when clicked it takes to the old Category pages with ?rtcl parameters.
This is a serious SEO issue as having two URLs for same page will be an issue.
Apart from that, the Page titles and meta for individual Category Pages and Location pages are now the same as the main archive page. We cannot edit that and which takes away the reason for creating Category pages if all such pages will have same title.
https://keevurds.com/agency-category/creative-solutions/ https://keevurds.com/service-providers/agency-category/creative-solutions/Hello,
Can you please create a ticket with the url https://www.radiustheme.com/ticket-support/
Thanks
how can i disable the sidebar on the my-account page anf make it fullwith?
Hello,
Can you please create ticket with screenshot?
Thanks
Hello, I have several problems with the latest update 1/ My account page is not working properly. There is also a problem dealing with it on mobile. 2/The advertisement publishing page, before sending, there are two options that must be approved, which is displaying the map, as well as agreeing to the site’s conditions, which are hidden.
Subscription to technical support has expired, and this problem is common in the latest update. This means that everyone faces the same problem, so you are supposed to try the version before it is released to everyone.
What is required now is how to return to the previous version and how to solve the translation problem, as the translation is lost every time it is updated, and this is unacceptable and very tiring. Now some of the site’s features are broken due to the latest update, so we hope there is a quick solution
Hello,
Please update the latest version of the theme and Classified Listing Free and Pro version of plugin.
If still issue then create ticket we will check.
Thanks
the site domain i installed is expired . i copied to other sub domain for testing purpose . but i encountered liscense issue , i want to deactivate liscense for old site. then i was trying to your support site to log in . i can do sign up . how can i make deactivate my liscense from your supprot site ? and additional request . can you deactivate my liscense from your server . i will try to install it to new test domain for more study . thanks
Hello,
Ok I reset the url you can active again.
Thanks