47 comments found.
I need the logo to be centered, with the menu on the left and right. I selected this style in the template, but it doesn’t work.
Support is not responding. They only have an auto-responder that can’t answer the question.
Hello, and thank you for maintaining this theme.
I have installed version 1.0.11 of REPRIZO theme activated with a valid license.
The problem is that, the theme won’t update. Additionally, the ThemeREX series of plugins also refuse to update.When I try to update, it fails. Here is a list of the plugins and the version currently installed in contrast with the new versions:
ThemeREX Addons 2.30.3.1 > 2.34.0 (prior to 2.32 considered vulnerable)
ThemeREX Updater 2.1.0 > 2.1.6
ThemeREX Pop-Up 1.1.3 >1.1.4
Slider Revolution 6.7.20 > 6.7.27
Any help will be much appreciated as the site is live.
Hello,
Thank you for contacting us!
Please submit a support ticket at https://themerex.net/support/. If your support is expired, you may use the option “Presales Question” and provide the purchase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
Hi, on a site created 3 years ago, I’m having a problem, there’s a slider on the homepage, for some time as soon as I open the site the images aren’t displayed, only by updating the site do they reappear
Hello,
Thank you for reaching out to us!
To investigate your issue further, we need some additional information. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you.
Regards.
I think the import demo data is broken, even after I unzip and upload the zip into /demo/default directory as following. Yet the support page is just keep loading non stop, not sure how do I made a support ticket about this matter.
Sorry, the issue is resolved thanks.
How can I change by our services the button „learn more“ in „open now“ , please help me is very important, after this I am ready wirhvmy homepage!
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please review the solution at https://support.themerex.net/ticket/100168
Regards.
Hello I become als a answer that I must change the „Button Text with a translator!!! What the ….. is this!!!! Why I can’t change it otherways !
How can I change by our services the button „learn more“ in „open now“ , please help me is very important no one reply me since 24 hours
Hello, how can I hide the search by mobile menü
’’??
??
Hello, can I sell Digital Products and Physical Products and also have a subscription plan that includes all my digital products? Thanks
Hello,
Thank you for your interest in our theme!
Absolutely! WooCommerce, which comes with the theme, allows you to sell both digital and physical products on your online store.
Additionally, WooCommerce supports subscription plans with WooCommerce Subscriptions extension that is not included in the theme by default. e. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
it want download the plugin settings !! Why?? I purchase the theme
Hello,
Thanks for reaching out to us!
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi
i was wondering if the big slider on the watch homepage comes with the demo? My friend downloaded the demo and everything was included exept the slider
thinking of buying it aswell but i need to confirm if it comes with the demo or not
Hello,
Thank you for your interest in our theme!
Absolutely! All the demo data are included in the package. Revolution Slider demo data can be imported just in 1 click under Demo Data tab https://reprizo.axiomthemes.com/doc/#installation_demo_content Here is the screenshot – https://prnt.sc/wohKEOygG84W
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We include their watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
The theme comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
hello again
i cant find the slider option here https://ibb.co/k589DSB
The option is available under Partial Import > Select the plugins data to be imported. Please check the screenshot – https://prnt.sc/jwxSMdZj49hT
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hi again
please check the image https://ibb.co/zZr3xj4
my friend lost access to his account so we wont be able to get support. This is the only thing left for us to sort out
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – https://reprizo.axiomthemes.com/doc/#installation_theme_installation
You can manually install it by uploading zip file from our server: LTR version or RTL version and upload zip file from demo\default\revslider folder one by one under Slider Revolution > Manual import
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you!
Thanks for your theme, Is it possible to activate the theme on my dev site then migrate the license by reactivating it after finishing the site?
Hello,
Thank you for choosing our theme!
Sure. Please be aware that one theme license can be used for one website/domain only. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems -https://reprizo.axiomthemes.com/doc/#general_information_license
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Thanks a lot, That’s great answer.
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
hey! I would like to know if I can track sales from any coupon they come ?
Hello,
Thank you for your interest in our theme!
Reports in WooCommerce (that is included in the package) give you the ability to see your store’s performance from month to month using graphs and stats. ‘Coupons by date’ shows discounts in total and number of coupons used, plus provides the ability to filter by coupon, view the most popular coupons, and coupons giving the most discounts. Please check https://woocommerce.com/document/reports/#coupons-by-date
Regards.
Hi, I would like to know what types of discount features you have. (Shop Jewelry)
Exemplos:
- Cupom;
- Discount per amount spent;
- Discount per items counted in the cart;
- Fidelity discount, if the customer buys repeatedly, there is a discount.
Hello,
Thank you for your interest in our theme!
By default, the theme offers Cupon code feature – a great way to give discounts and rewards to your customers that can help promote sales across your shop – https://prnt.sc/GtpURhwrrIYh It includes percentage discount, fixed cart discount and fixed product discount.
For more information, please check the guide – https://woocommerce.com/document/coupon-management/
Regards.
Hi, how is it possible to have 3 columns instead of two inside the product category page when using grid?
Hi,
Thank you for choosing our theme!
Product category pages inherit the settings from Customize > WooCoommerce > Product catalog – https://monosnap.com/file/DyFmpyDQ3ae82XEgjnIJwn2mgux6e7
Regards.
Awesome, thanks a lot! I thought it was inside your theme’s settings. Thanks again!
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
Dear Team, I am thinking about buying this theme. Is it possible to make the product images fade over to image 2 on mouseover? So that in a product grid it displays the product with its first image and then once the user hovers over it, the second product image is displayed?
Thanks a lot in advance!
Best regards
Hello,
Thank you for contacting us!
It sounds like a fantastic idea, but we do not have such a feature. To have it implemented an additional plugin and customization are required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
How to keep the top navigation across the website and the shop? My homepage menu is different and when someone clicks on the shop or product, the top navigation changes.. Please help.
Hello, I try to insert my WooCommerce to a marketplace but for some reason they can’t take the feed right, the feed give them error that is forbidden to access the images, can this happen for your theme? Because I have seen that and the right click is off and either you can copy text from the website?
Hello,
Thank you for getting in touch with us!
We cannot guarantee full theme compatibility with third-party applications or software since we have not tested it with the template. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
HI Team, why did you advertise this theme as 50% off and when I go to buy this it cost $59? Please answer ?
Hi Christine, Thanks for this.
go to the bottom of the page of this link
http://axiomthemes.com/reprizo-jewelry-watch-shop-wordpress-theme/Thanks Dimuthu
Thank you for providing the link! Much appreciated!
Unfortunately, that information is outdated. We have removed it to avoid any kind of misunderstanding.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi! I have a pre-sale question. Top part (below header) in all the demos is probably built with Revolution Slider. Do you provide a template for this and how easy it is to customize? Do you plan to include some new shop category page designs and/or filters? Thanks
Hello,
Thank you for your interest in our theme!
1) Our theme includes an extremely powerful Revolution Slider plug-in. It allows you to create an unlimited number of sliders and set them anywhere you want on the page within the necessary widget. Please view the article for more information about revolution slider customization – https://themerex.net/wp/slider-revolution/
2) Sure. We are planning more skins for the new release with a lot of awesome designs, filters and features. Choose our theme and watch for updates!
Regards.
Hi I just purchased this theme. But the purchase code is invalid. Kindly contact me asap as I want to activate and use this theme.
Hi author ?
Or anyone here can help me ?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification.
Regards.
Thanks, support team had solved this issue for me.
Btw I find out the demo data is different from your demo.
Let our Tech support team have a closer look at your website settings. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
HI I had submit a ticket.
Can you help me check now ?
I had solved different display from child theme (copy all files from parent theme).
May I know how to edit the top bar (I am using Home 3 as sample) ?
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/41881
Regards.
