163 comments found.
Hi, I have problem with the license. I have installed it in a test store on shopify, but now I need to migrate the theme on my website and on my domain, but the license cant be removed from the older one ” the test domain ”. I have send an email about this with all the detail on ( the4studio.net ) I have deletet the theme and the old stest stote but again the licens sims to be linked to it?! Is there any option to remove the license from one store and to put it on the other store?
I look forward to hearing from you! Thank you!
Sure, please send us a email to thes4studio.net@gmail.com with your purchase code so we can check it for you.
Thank you
Hi there, The support team assisted you with it. You can check your ticket. Thank you!
Hi iam having issues update the menu on website its’s not updating the changes on the unsen theme
Hi there, Please create a ticket on our support system so we can help you to check it: https://support.the4.co/. Hope to see you soon. Thank you!
Is there a way to stop the product image gallery from switching to the default variant image when the default variant is not the first image. For example, the first image is a black shirt, the second image is a white shirt. When the product page first loads, the first variant option is white and is selected by default. The page then switches to the second image (the white shirt). I would like it to stay on the first image (the black shirt).
Hi there, Please create a ticket on our support system https://support.the4.co/ our support team will check in detail. Thank you so much!
I have a presale question. If I create a page with E-Composer, what happens when the trial expires?”
Hi dear, After 6 months end, your plan will be auto moved to EComposer Free plan. In this case you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates). For EComposer built-in extensions (which only support in paid plans) that you used during Theme partner plan, they will not stop working but unable to configure in Free plan. For more information, you can check FAQ at the bottom of this page https://ecomposer.io/pages/theme-partners. Or chat with Ecomposer team if you have any concerns. Best regards!
Im trying to figure out how to add this animated text from this demo page https://demo-unsen-3.myshopify.com/ ” Designed by artists, made by us, just for you” – dont see it in any of the sections
Hi there, please help us create a ticket on https://support.the4.co/ the support team will help you to check. Thank you!
I want to purchase this theme in HTML, CSS, JavaScript format. Do you have it?
Hi there, Unfortunately, we don’t provide the theme in that format. When install our theme, you have a full package of Liquid, Json, CSS, JS files. You just install it to Shopify store and use it directly. Best regards!
In the main collection, block: Filter, Sort by. How can I change the default parameters?
Hi there, You can change, config Filter https://support.the4.co/articles/filter-by-product-option About Sort by the parameters are from Shopify, so you can change it. If you have any questions please open ticket on https://support.the4.co/ my colleague will support and answer your questions. Thank you for using our theme. Best regards
It would be nice to have an ”add to cart”buttun on the product page as like as kalles. The product cart in Unseen theme does not like the mobile view.
add-to cart buttun must pop-up and side of product for mobile view same as kalles and product header under line system i want to same as kalles please update
Hi there, Please create a ticket on our support system https://support.the4.co/ our support team will check in detail. Thank you so much!
Hello, is there update planned as I want to update the theme but there was no updated for some time now. Sadly to update it takes some time for me because of custom systems and changes so I dont want to waste time and see new update coming before new years and do all that again 
Thank you in advance.
Hi there, the latest version is 1.8.2. Please follow this changelog https://support.the4.co/articles/unsen-changelog#v182-release-23/10/2023 And we have plan release the new version in this week. Thank you for using our theme. Best regards
Amazing, so will wait for it before starting the update
how can I use image full size on the product page instead of container?
Hi there, You will find Design Options -> Layout -> Full width https://tppr.me/B7VeZ If it has any issues please contact with us via support system. We are honored to assist you. Thank you so much!
Hi, is it possible to display photos of product variants instead of colors on the collection page if the product has color variants activated? I would like the little rings if they were photos instead of colors, that would be great. well thank you
Hi there, Yes you can go to Theme Settings >> Product Items >> Change the Swatch item style to Image Variant(https://www.screencast.com/t/BNlgeJoZJ) For further questions, please create a ticket on our support system https://support.the4.co/ Thank you.
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi there, The theme is ready to sell Physical Products with many different features. However if you want to sell Digital product with downloading feature and subscription, you need to use the 3rd app for those specific features with our theme. Best regards!
Hi, I have a question – is it necessary to use ecomposer with your template? Is it not possible to use shopify store 2.0? Is there a comprehensive documentation somewhere? For example, I did not find how the image grouped variant works exactly – we are switching from another template, it is important for us to know this. well thank you
Hi there, EComposer app is a recommendation for you to build the theme with drag & drop elements and other features. Unsen theme is compatible with Shopify OS 2.0 already. So you still can use the theme normally without EComposer. It is not mandatory. This is the document to use our theme https://support.the4.co/collections To config variant image group: https://support.the4.co/articles/variant-images-grouped If you have any questions, feel free to ask us. Thank you!
Okay, so here’s another question: Is your demo only available through Ecomposer? What happens when we download the demo and remove ecomposer? We don’t want to use a third-party app, that’s why I’m asking. Is your demo built on ecomposer? The template has good speed, I need to know if it is thanks to ecomposer or directly from the template. well thank you
Hi again, we would like to clarify this information. Unsen is an independent theme that does not rely on EComposer. EComposer is an optional application that can be useful for advanced customization, but it is not mandatory. Even without this application, you can still use all the features that the theme provides in a normal manner.
Regarding the demo library of the theme in EComposer, it does not include all demos, only a selection. Therefore, you can refer to directly importing demos from the theme by going to Shopify Dashboard => Online store => Themes: https://support.the4.co/articles/import-demo
How do I customize the colors of the text / links in the mobile menu? I can’t find anywhere in the settings and the light blue being used on the menu now is too light against white background. (Don’t know where the colors are inherited from.)
Hi there, The support team assisted you with it. You can check your ticket. Thank you!
I want to know how to increae the number of items displayed on the collection so it is 100.
Hi there, To optimize performance and achieve the best experience of customers on collection page, the maximum products to show is 50 items at the first loading time. If the collection is over 50 products, it has the pagination, load more button or infinity scroll. Then customers can see more products by the pagination. Best regards!
how can I make the product image full size?
Hi there, You can find in your section this option https://tppr.me/KvLHF to change size of your image. For further questions, please create a ticket on our support system https://support.the4.co/ Thank you.
Does not Work on mobile
Please create a ticket on our support system https://support.the4.co/ the support team will check in detail. Thank you!
At demo import setting_data.json show me this error: Setting ‘privacy_policy_link’ must be a valid URL
Hi there, To fix this issue, you can delete this code https://tppr.me/bfGag Then you can SAVE it normally. For further questions, please create a ticket on our support system https://support.the4.co/. Thank you.
You are the best!
Please, reply to this ticket numbers Ticket #5563
Mega Menu Configuration Error and Disabled Functionality
Hi there, our reply time is up to 16-24 hours (Mon-Fri). You don’t need to notify us here. Also, our staff already responded to your ticket. Thank you!
Please, reply to this ticket numbers Ticket #5563
Mega Menu Configuration Error and Disabled Functionality
Hi there, our reply time is up to 16-24 hours (Mon-Fri). You don’t need to notify us here. Also, our staff already responded to your ticket. Thank you!
Please, reply to these ticket numbers #4766 #4753
The Problem: On all product pages and bundle page of our website, we are experiencing the following issues:
Missing Quantity Selection: There is no quantity selection portion visible on the product pages. Customers are unable to choose the quantity of the product they wish to purchase, which is a crucial component of the shopping process.
“Add to Cart” Button Absent: The “Add to Cart” button is not displaying on product pages. This essential feature is required for customers to add products to their shopping cart and proceed with the purchase.
Hi there, we do not work on weekends, so today we will respond to your tickets. Thank you so much!
