216 comments found.
I am interested in purchasing this theme. The only question I have is regarding ical. Does it integrate well with microsoft or android?
Hi, sorry, we not tested it with Microsoft Calendars.
But ical sync works correctly with Apple and Google calendars, so i think with Microsoft it will be work too.
Thanks. Regards.
Hello Team, i like your theme so much!!
i have some question: How do I change the price of the room? https://ibb.co/FX7Rsw2Also, how do I change the information on this page? https://ibb.co/xDmBD51
Do you have an email where I can contact you?
Thanks so much!
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will help you.
Thanks. Regards.
is compatible with channel manager?
i’m using a channel manager that manage from booking.com and others…. is compatible with your theme?
Please let me know.
Hi, yes, if your channel manager used iCal format for export/import calendars (booking.com and other popular ota platforms used it).
Thanks. Regards.
Hi, I would like to have a couple of clarifications before purchasing the theme:
1) Is it possible to synchronize the site calendar with the Booking.com calendar but disabling the purchase of rooms on the site? Basically, I would like it to be possible to check the availability of the rooms from the site through: calendar and check in/check out search form.
2) It is possible, instead of entering the price of the rooms, to set the cost of the rooms with “starting from €...”
Thank you very much!
Hi,
1) Yes, you can disable checkout. Please, write to support and we will send you instructions.
2) Yes, for adding price prefix “starting from” please write to support and our team send you instructions.
Thanks. Regards.
Thank you very much I wrote to the support to vare more info
how do I add the newsletter in the footer as the city model , in other template models. TK
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will help you.
Thanks. Regards.
Unable to install these 3 plugins Advanced Custom Fields Pro, Hotel Booking & Hotel Booking WooCommerce Payments. And also unable to install dummy data it is giving me error. for manually also there is no file available with download
There are no predefined import files available for this theme. Please upload the import files manually below.
Hi, i send you instruction how to install demo data in your support request.
Please, check it and let me know if it works for you. Thanks. Regards.
Where did you sent the instruction i’m unable to find anywhere.
Hi, please, write to our email: beshleyua@gmail.com and we will send you detailed instructions again or provide you help with installation.
p.s: We have replied to your mail: harshit@pe*bo.com, maybe the letter got into the spam folder. Please, check.
Thanks. Regards
Presale question: Is it possible to have a CF7 form instead of “Reserve your Room” with similar fields like check-in, checkout, adults, children, etc.? Thanks in advance.
Hi, yes, it possible.
If you have any questions, please, write to support. Thanks. Regards.
Hello, I have a problem when I activate Elementor Pro. The site crushing. With Elementor free working all normal. All is updated
Hi, I activated Elementor Pro and not see issues. Please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will look into it on your website.
Replied to your email. Please, check.
p.s: Also, Kinsley theme is created on Elementor Free version and not required Elementor Pro.
Thanks. Regards
I checked log file on your site, the problem with resource limit on your server side. Please, write to your hosting provider support.
We replied to your email with detailed instructions. Please, check.
Thank you. Regards
Hi, do you need Elementor Pro to use this theme?
Hi, no, only Elementor Free version.
Thank you!
Does it work for hotels with multiple branches? Thanks!
Hi, what exactly features for multiple branches do you need?
You can create attribute “Branches or Location” and add this attribute in search form for filter accommodation by this attribute, also you need to create separate accommodation type for each “Branches or Location”.
Thanks. Regards.
hi team, I have accidently imported hotel theme where I actually wanted was sea-hotel, so I imported sea-hotel again but now it seems styles, fonts,etc are missing. Its not showing exactly as demo. Please advice me what to do. Thanks in advance
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will look into it.
p.s: Before import new demo, you need to remove all pages and content.
Thanks. Regards
can you please specify folders/pages to be removed
Hi, we replied to your mail.
Please, check.
Thanks.
Can we impose a minimum reservation requirement of 2 nights? Example: I would like to disallow reservations for one night on weekends. Is this possible in your theme?
Hi, yes, it is possible in Kinsley theme.
If you have any additional questions you have directly ask by email: beshleyua@gmail.com Thanks. Regards.
Hi, I recently bought your theme. I imported the demo content including the obligatory and recommended plugins. While activating woocommerce plugin the site is not displayed. I cannot even get into the wordpress control panel. the error displayed is as follows: “There has been a critical error on this website. Please check your site admin email inbox for instructions.” How can I fix it? Thanks
Hi, please, check if you installed and activated ACF Pro plugin. Go to Dashboard -> Appearance -> Install Plugins -> ACF Pro -> Install and Activate.
If this instruction not help, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and we will look into it problem on your site.
Thanks. Regards
I lost access to wordpress with the active theme, how do I change the license for the new wordpress?
Hi, I solved it.
Please, try to activate the theme now.
Thanks. Regards
Thanks, it worked!
Hello, there is a new version of Advanced Custom Fields PRO available, version 6.2.4. Jindly update, thanks.
Hi, yes, we will update all bundled plugins to the latest version in the next theme update (soon).
All premium plugins in the ThemeForest themes are bundled. To get updates for plugins, you need to wait for the next theme update.
Please, read more this article from Envato with detailed clarifications: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Thanks. Regards.
j’ai trouvé un problème de lenteur dans cette Template lors de l’hébergement quelle sont les ressources minimales requises
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support
Thanks. Regards
What does the booking statuses means, like Pending Admin and Pending, and how to change the default booking statuses ?
Hi, please, write to support here: https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support and i will send you details.
Thanks. Regards.
presales question: 1. Does it support room booking for single / double / dorm hall 2. Rates with per night/per day 3. Taxes with GST, Inr currency 4.Manula booking from admin for customers 5. support for woocommerce payments 6. Discount coupons support? 7. Customer Booking form wiht extra fields? 8. Option to pay advance while booking by customer say 20%? 9. does it support Pdf invoice send to customers 10. sms / email notifications support? if everything is supported i m ready to buy this plugin i need a long support from you team has a wonderful frontend demo, but i dont see any admin demo to really go for this product, pls reply
Hi,
1, 2, 3 – Yes, available; 4 – For Admin or Hotel Staff manual booking is available in admin panel; 5, 6, 8 – Yes, available; 7, 9 – Not available, but you can get these features with additional add-ons for main booking plugin;
For get access to backend demo (admin panel) or for additional questions, please write through support form here https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support i will send your a link.
Thanks. Regards.
additional add-ons for main booking plugin; how much cost
sms / email notifications support?
Please write through support form here https://themeforest.net/item/kinsley-hotel-wordpress-theme/35503579/support i will send your a links with details.
Pre Purchase Question: Can this sync calendars/booking with bookabach.co.nz (expedia group). Also when I click on the booking calendar to choose dates for a room, the loading wheel keeps spinning and the calendar is deselected and will not allow me to choose a date?
Hi, yes this OTA platform (bookabach.co.nz) uses iCalendar format for export/import calendars, so you can sync it with the Kinsley theme.
Problems with “spinning” when clicking on the calendar are fixed now, please, check the demo again.
Let me know if you have additional questions. Thanks. Regards.
