53 comments found.
Pre purchase question:
Hi there, I am interested in purchasing your theme for my next project. However, due to the large amount of content that will be present on the website, I will need a Mega Menu. Please can you clarify if the theme comes with mega menu templates and if not, will it support any mega menu plug-ins? Thank you
Hi there,
You should take a look at the following article regarding Mega Menu with our themes. If you have any other questions, please let us know.
Regarding 3rd party plugins, note that we haven’t tested any, so we can not guarantee how any of them will work with our theme and plugins.
Support
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Hi, a little help: how set mobile menu on horizontal tablet view? At this moment when I’m on tablet in horizontal view I see all menu items that go over logo and search filed. thanks
Hi there,
Please take a look at the following article.
For any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello,
I just purchased this theme, and I am looking into using it WITHOUT the use of wordpress. Can you point me to the documentation where this can be achieved?
Thank you
Hello,
The theme can be used only with WordPress. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I am interested in purchasing this theme, wondering how flexible this theme builder is. For example, can I mix the video of networks on the background in “research center” page and a full-width photo?
Hello,
Thank you for reaching us!
We are not sure if we understand fully. The moving background on this homepage https://marity.qodeinteractive.com/research-center/ is set with the “Marity Particles” option for section (please see screenshot). You can of course add any element you need in the section where this particles background is enabled.
Do let us know if you have any additional questions.
Support
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Can someone post on here how to fix the rev slider update issue? I have waited over a day for the answer in support. Would be great if it was just here on the comments.
Hello,
Bundled plugins do get updated with the theme, however, in case you need immediate update, you can always reach our support and they will provide you with the latest version.
Please understand that our average response time is around 24 hours on workdays and that our support agents are trying their best to answer all of our users in this timeframe. Our Help Center is closed during weekends.
Support
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Hello and congratulations for this theme. If i use full screen menu, there is an arrow for each page. May i change the size of these arrows? How? Thank you very much
Hello,
This can be achieved with some custom css. Please submit a ticket at our Help Center and one of our support agents will gladly help you with small custom css changes. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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The position of the thumbnail images in the product does not work, they are one below the other in cascade. Can you check? I reinstalled everything from the beginning but the problem returns.
can you fix this bug?
Hi there, Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
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My support has expired, I can’t renew it due to your problem, the bug is not my fault.
Hi there,
That is why we provided you with an email on the link above in our previous answer.
Please send us a mail and our support team will check this on your end and help you.
Thanks
Support
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Hi Theme development team I interested Marity theme but no update released Will there be any further updates?
Hi there,
The Marity theme was recently published and it is compatible with the latest version of WP.
It will for sure be updated in the future.
We hope this helped and let us know if you have any additional questions.
Support
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Hello After installing the theme & the plugins, the Slider Revolution Plugin is not active because it needs an Update (i have version 6.6.7 and it needs 6.6.8), but the normal update does not work. ticket #241714
Hi there,
We do see that your request was responded so please continue the conversation with our support team if you need any further assistance.
Thank you.
Support
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After installing the theme & the plugins, the Slider Revolution Plugin is not active because it needs an Update (i have version 6.6.7 and it needs 6.6.8), but the normal update does not work. What can I do? already wrote a ticket but waiting for an answer now over 30hrs. Please help. TICKET # 241376
Hi there,
We do see that your request has been responded so please continue the conversation with our support team.
Thank you
Support
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Hi!
Great work. Do you provide any design files like? Figma or psd?
Thanks!
Hi there,
Thanks for writing in! Most of our demo pages were a joint creation of our content builders and designers, so unfortunately not every page found on our demo sites has its own PSD or XD file. On the other hand, there are certain pages, including main home variants which do have PSD or XD files available, however these are not included in the theme ZIP file which you obtain from ThemeForest. Nonetheless, it is possible to get these files by contacting our support team.
All you should do is send in a ticket explaining which design file you require, and our agents will be happy to assist you if said PSDs or XDs are available.
Thanks.
Support
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Hello! I bought the theme but elementor does not load! Can you help me please? Thanks in advance
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Re: Import Demo Content. I have tried multiple times now to import the “content” for the demo but it always caps out at 15%. I can import individual pages and widgets but I am not getting the amazing looks that inspired me to purchase the theme. Any suggestions?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Qode Interactive
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Hi, what minimum server/hosting requirements this Theme has? Cheers
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours.Recommended PHP Versions And Resources And How To Set Them
Let us know if you have further questions.
Support
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thank you
Support
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Qode Interactive
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Hi, is it possible to change all the colors? especially the powder pink in gradient with the light blue because I should use my color palette…
Hi there,
You can change some colors through theme options, some through element options, and for some you will have to add small CSS changes. Of course, our agents can assist you regarding this! 
Support
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Hello.
Can I remove the comments and reviews section on the products?
And where can I edit the description?
Hello,
Please navigate to WooCommerce > Settings > Products and here you can enable/disable reviews (please see screenshot).
To edit description please navigate to Elementor > Settings and enable Elementor for products.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Qode Interactive
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Hi, after installing the theme & the plugins, the Slider Revolution Plugin is not active because it needs an Update (i have version 6.6.7 and it needs 6.6.8), but the normal update does not work. What can I do? already wrote a ticket but waiting for an answer now over 24h. # 219678
Hello,
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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Does this work with WP Bakery? Or must you use Elementor?
Hi there,
The theme is compatible with the WPBakery page builder but we don’t have a version of the demo created with it, so you can not import the content and edit it with WPBakery.
The content that comes with our theme is created with Elementor and can be customized with Elementor.
Let us know if you have any further questions.
Support
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Hello.
How can i solve the following problem?
“The marity_core_banner / marity_core_title_widget / marity_core_icon block has been affected by errors and cannot function correctly. Please check the developer tools for more details”
Hello,
Thank you for reaching us!
These are just notices due to insufficient server resources. Block-based widgets do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, you can navigate to Appearance > Customize > Qode Performance and disable icon packs which you don’t plan on using. This should have a positive effect on an overall performance of your site.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, can we change the domain after installing the site ?
Hello,
This is something you need to check with your hosting provider.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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