12912 comments found.
Hi there,
Even though I have 12 months left for support I can not create a topic in the support page. I see this message: https://drive.google.com/file/d/1kIdfg_bc7WkesVRKc4YbYBv5iBoc3VeW/view?usp=sharing
I guess that I need to Update something but I don’t see the “Update” button in my account page, take a look: https://drive.google.com/file/d/1wSWpSncHa_Ec9kBepOEQecMuBumg-6Ib/view?usp=sharing
My Display Name is ‘chefnelone’. Can you you help me? Thanks.
Hello,
Please, check your account on this page https://xtemos.com/my-account/ There you can update your purchase code.
Let me know if it helps.
Kind Regards
Does this theme have a login interface for a branch manager or manger and a delivery guy.
To monitor orders and assign dispatch riders to deliver products?
Hello,
Such functionality should be a part of the WooCommerce plugin, not the theme. You need to refer to its documentation or contact its support for help on this matter.
Kind Regards
Hello, the sticky social links doesn’t appear in the mobile view
Ok I fixed it, but the link of WhatsApp is wrong
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
Found Bugs in Demo MOBILE VIEW
1. Put several products in basket -> then click on minicart icon -> scroll down in minicart -> adjust quantity of product or delete product -> minicart scrolls to top!
-> then you have to do the same over and over again. always scroll down in minicart to adjust quantity / delete product
Better: after changing quantity/delete product DONT scroll to top – instead stay where you are
2. If you scroll the minicart and you are on the end of the minicart: if you scroll further down suddenly the background page scrolls down….then you close the minicart and you wonder: what happened to my content….?
better: Dont scroll background page if you are at the end of the minicart
3. If you scroll the menu and you are on the end of the menu: if you scroll further down suddenly the background page scrolls down….then you close the menuand you wonder: what happened to my content….?
better: Dont scroll background page if you are at the end of the menu
-> described bugs happen in every demo.
besides: do you plan to offer a beta version? can we see the changelog of coming release?
Hello,
Thank you very much for your feedback.
We will review these issues and consider some improvements in our future updates. Currently, there is no changelog for our next theme update.
Kind Regards
Hi. We have a problem the slider is not loaded. It gives error about JS and block it
https://ibb.co/DVVw8kZHow we can solve it.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Please add Bricks Builder to replace WP Bakery and Elementor, I know Gutenberg is good but Bricks is more closer to Elementor. Hope your team will consider it
Hello,
Thank you for your suggestion. We will consider this as a feature request, but currently, we don’t have plans to implement other builders except Gutenberg.
Kind Regards
Hello, is it possible with your theme to add the sku to product details on the Thank You page? Thank you.
Hello,
Currently, there is no such option but we will consider adding this ability in our next theme update.
Kind Regards
Hi. You have a great theme. It is developing and improving, new demo sites are created. However, the mobile menu functionality on your demo sites is disgusting and outdated. Are there any settings in the theme to improve it? Do you have plans for a complete overhaul of the mobile menu?
I mean, is it possible to make a mobile menu like this? These are the most functional and beautiful mobile menus I’ve seen.
https://goo.su/GjFs https://goo.su/nNfV7kBHello,
Thank you for contacting us. We will improve our mobile menu in our next theme update which will be released soon.
Kind Regards
Hello, I really like your theme! but what I recommend is to have demos done for other niches as well, such as web design agency, SEO optimize agency, Business services… I’m waiting for an answer, thank you.
Hello,
Thank you for contacting us.
We constantly release new demo versions. Thank you for your recommendation. We will consider this for our future updates as well.
Kind Regards
I’will wait for this demos.
Hello, there is a list/grid, but how can I display the products in the table?
Hello,
There is no table layout for the shop page in our theme, unfortunately.
Kind Regards
Hi, my subscription is expired but I have problem with my activation. I have deactivated a license but I cannot reactivated that license for another domain. The Purchase code is—-510b2. I know that I can activate one license for 2 domains. The license is currently used by 1 domain only. Please help. Thanks.
Hello,
As we can see, your purchase code is already activated. If you want to activate it again, you need to remove all the activations in your account first. You can do this on this page https://xtemos.com/my-account/ After this, you will be able to activate the theme with your purchase code without any issues. Note that you can activate it twice: one on your development website and one on the production.
Kind Regards
thanks for your fast answer, there’s 1 active license now, so I need to remove that active license, next I need to reactivated that website again, and then I can add another domain as the development website. Is it right?
Yes, you are correct. Let me know if it works for you.
There are 2 red buttons, Remove & Deactivated. Which one I should choose?
You need to click the “Deactivate” button to deactivate the license on particular domain. “Remove” button will remove the purchase code from your account on our website.
Kind Regards
I understand that my subscription is expired, but my headers bulder is error. The status is loading … (infinity). Here is the ss link: https://nimb.ws/O7w5jM. I installed WordPress 6.4.2, Woodmart Version: 7.3.4 & Woocommerce Version 8.2.2 and I have applied all patches. I have no idea about this error as I have used your theme since 2021, so maybe you have solution for that. Thanks
You need to clear your browser cache and test again. The issue will be fixed.
Hello, I just check in my website built with woodmart theme that all product category pages are not found, https://prnt.sc/sD14HxxjdlPj I added them from the menu as product category:https://prnt.sc/TTW-MHl2amQQ Please can you tell me what’s the problem in order to fix it. Waiting for your reply.
With thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello. I have problem with buy now button in mobile, the button add to cart and buy now button are not inline. Is it possible to fix this in css?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, what does this mean? I see this error in the console and pagespeed.web.dev
DOM Mutation Events, including `DOMSubtreeModified`, `DOMNodeInserted`, `DOMNodeRemoved`, `DOMNodeRemovedFromDocument`, `DOMNodeInsertedIntoDocument`, and `DOMCharacterDataModified` are deprecated (https://w3c.github.io/uievents/#legacy-event-types) and will be removed. Please use `MutationObserver` instead.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
I tried the test. I deactivated all plugins. It remained only necessary for the woodmart theme and WPbakery. The problem was the same. Then I turned off woodmart core and the problem disappeared
Hello,
Please, disable all plugins that are not related to our theme temporarily so we can check.
Hi, there are often problems displaying the menu, both on the homepage and on the internal product or category pages. What could this cause? We have verified that it is not a cache or anything else on the server side, analyzing the code the menu field appears to be empty.
Below are the URLs and screenshots so you can see: 1) https://freeimage.host/i/JIfLtAF 1) https://www.trivelparty.com
2) https://freeimage.host/i/JIfLZ91 2) https://www.trivelparty.com/shop/
3) https://freeimage.host/i/JIfLL8P 3) https://www.trivelparty.com/venezia-hardcore/long-sleeve-destroy-gondola/
Thanks for your support! Alessandro
Hello,
You need to disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other. Then clear the cache and test how it works.
Kind Regards
It works fine, thanks for the tip!
Thanks for your support! Alessandro
You are welcome. Feel free to contact us if you have any further questions.
Hi,
When will Twitter be updated to X for the social logo’s?
Thanks!
Hello,
It will be changed in our next theme update which will be released later this month.
Kind Regards
Hi
We use your theme on a few sites BUT why is it that on some sites you just cant update WPBakery?
I dont want to have to deactivate erase and download and reactivate which we have been told by you before (yes its not the first time i post his question here).
Hello,
You always can update the WPBakery page builder plugin via WoodMart -> Plugins in your WordPress dashboard.
Kind Regards
Hi, this is exactly what we cant do on some sites hence I am writing here, again. As I said this is not the first time we are writing about this.
Please, send us your admin access so we can check what is the problem.
Hello, How can i put icon for tag in woocommerce ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, are you planning to add compatibility with woocommerce simple auctions?
Hello,
Thank you for your question.
Currently, we don’t have such plans for our future updates.
Kind Regards
Hello. I havn’t start using my theme yet. before start, i have a question. I have 2 domains. first one is my test domain and the second one is my actual domain. I’m going to develop my site on my test domain and planning to move the site to my actual domain later. Can i do it? or you only allow 1 domain only? pls advice
Hello,
Thank you for contacting us.
Yes, you are free to activate it on your development website and then move to your production one without any license issues.
Kind Regards
