291 comments found.
Hi Support how do I upload my SVG, adding the PNG logo I get low quality of resolution. What should be the size and how do I get my SVG code?
I have already raised a ticket PRIVATE TICKET #3543206
Hello,
Thank you for reaching out to us. Our team will check ticket and answer you soon.
Amazing theme that is…... But I want to ask ! Which marketplace plugin did you used in your demo?
Hello,
This theme supports some popular plugins for Marketplace, such as Dokan, WCFM, MarketingKing. You can use the one that you are familiar with.
On our demo, we are using the Dokan plugin.
Your theme is very nice. but I haven’t started using it because it’s still not stable. The version is constantly updated, it’s nice that you follow and fix bugs, but I wonder when I can start using it without any problems.
Hello,
Thanks for your kind words about the theme! I understand your concern about stability, and I want to assure you that we’re constantly working to improve and fix bugs. In fact, the latest version has addressed many stability issues, and we’ve received positive feedback from users about its performance.
While we’re always striving for perfection, the theme is currently in a very usable state. I encourage you to give it a try and see for yourself. If you encounter any problems, please don’t hesitate to report them to us. We’re always happy to help and will do our best to resolve any issues promptly.
Just an FYI to anybody who is getting two light boxes on their products when you click to view the images. It’s because the theme has a lightbox and so does Elementor by default.
You want to use the theme one as it’s better in my opinion as it allows scrolling to more images.
Open Elementor on any page and click the hamburger icon top right > site settings > light box > Turn it off.
Hello,
Thank you very much for your sharing. This feature of Elementor may conflict with the default product gallery. You can follow this document to disable this feature.
https://elementor.com/help/lightbox/I have seen the ajax issue on add to cart, when can you possibly fix it
Hello,
We’ve just released a new update to fix this issue. Please update your theme to fix it on your website.
If you have any questions and need further assistance, please feel free to open a ticket on the support site. Our team will help you check your site.
https://uix.ticksy.com/Thank you
cannot update the theme
Do i need to download and upload again the theme?
i cannot see update theme
Hello,
Thank you for reaching out to us. You can follow this document to update the theme.
https://docs.uix.store/motta/#/update/update-themeHi, I have an issue with the svg logo, i have changed it however it’s not replicating on tablet and mobile despite flush cache several time.
Hello,
Thanks for your feedback. Perhaps you set a different logo image for the mobile header.
Please open a ticket on the support site and share your website address. Our team will help you check it.
https://uix.ticksy.com/Thank you
Cart popup doesn’t work in single product, has a big bug:
Please check: https://prnt.sc/6IvBq-4jrXyM
Hello,
Thank you for your feedback. We are aware of this problem. It is a new issue that come with the recent update of WooCommerce. Our team is working on fixing it.
At the moment, you can disable the feature “Add to cart with Ajax” to fix it. It is the option in Appearance > Customize > Single Product > Product Layout.
If you have any questions, please feel free to open a ticket on the support site. Our team will help you.
https://uix.ticksy.com/Hi, Do you sell your design for making theme in another platform?
Hello,
We’re sorry but this design is not for sale.
We’re looking for a new theme for our price comparison and deals website. Our website is setup to have Woocommerce products as affiliate products. Deals are setup as a custom post type. We’ve made the sliders on the homepage which you can see on the attached screenshot. The top one being the deals custom post type and the bottom one being the woocommerce product type. I’m wondering if it would possible to have the sliders you have on the demo’s homepage to choose between custom post types, so that I would be able to display the deals as well as the woocommerce products. Is that possible?
https://i.imgur.com/BF290J4.pngLooking forward to your response!
Hello,
Unfortunately, this theme just supports WooCommerce products. But it also provides a built-in module to set up products as deals, with a sale price in a limited time.
Could you perhaps reply to this comment when you’ve improved the theme’s performance on mobile? Thanks in advance!
Sure! We will keep you updated with new updates. You will also received notification email for each update too.
Hi, this was added recently:
New: Add a new option to automatically open the first tab of the product tabs upon page load
Does this mean the description tab on mobile will be open on page load (default all tabs closed). I want this, where is the option to toggle the first tab to be open?
Thanks.
I think I found it, the first tab option only works with specific page layouts. You can’t have the first tab open on mobile with Layout 1 for example.
Hello,
Thank you for your feedback. Please open a ticket on the support site and share your website address. Our team will always ready to help you check it.
https://uix.ticksy.com/Hi, Core Web Vital Score is not looking Good for Mobile. I want to buy it, but can you please check if there is any way to make it at-least similar scores like flatsome! Thank You
Hello,
Thank you for your interest in our theme. We are aware that our current theme’s CWV scores for mobile devices are not as good as they could be. However, we are currently working on improving the theme’s performance and expect to release an update with improved CWV scores in the near future.
In the meantime, we can suggest you to use a cache plugin, such as WP Rocket to improve the CWV scores.
Hi, Thanks for replying! I wish it can be updated in a month. 
Also, I want to confirm if its fully supported with Yith product addon or pluginrepublic product addons?
Thank You
The theme hasn’t test with these plugins. However, if they don’t have any special requirements for themes, they will work with our theme.
Hi, Just a last question before placing the order, Can we create custom single product pages?
Unfortunately, the theme doesn’t provide the options to build custom single products. You have to use custom code to build it.
I’m really interested. I can see you have back button to go back previous page . For example when I click on product there is a back button appear to go back on mobile . I was wondering if there any possible to have back button if I click on single blog or single page to go back instead of using browser back button . I know this is uncommon but I need it
Hello,
Thanks for your question. While our theme doesn’t offer a built-in option to add the Go Back button to posts and pages, it can be done with custom code. Our support team is available to assist you with this process if needed.
Thank you
Thank you , I will order now
Thank you! Please don’t hesitate to reach out to us whether you have questions or need assistance.
https://uix.ticksy.com/Can you make the fixed Add to Cart button appear on the products? https://ibb.co/k6mr30f
Hello,
Thank you for reaching out. Unfortunately, there is not ready-to-use product card layout that support a fixed button like you mentioned. However, you can use custom CSS to have it.
Hello, can I sell Digital Products and Physical Products and also have a subscription model that includes all my digital products? Thanks
Hello,
By default, WooCommerce supports selling digital and physical products. You can learn more about supported product types in this link:
https://woo.com/document/managing-products/#product-typesTo enable selling subscriptions, you need an additional plugins. You can try this official plugin by WooCommerce team.
https://woo.com/products/woocommerce-subscriptions/hello before purchasing , im using now martfurry but i surprised that the theme creating many pages arround 50,000 dunno is your theme creating automatic pages when i add new product ? like for filters and currency or language ??
Hello,
Thank you for reaching out to us. The theme never add additional content to the website. You should check installed plugins on your website too.
Please open a ticket on the support site and provide the admin login credentials. Our developer will help you check the issue.
https://uix.ticksy.com/The theme is really beautiful. But there are some shortcomings. I wish you had a panel like the woodmart theme. The current panel is a bit confusing.
Or the document can be prepared in more detail. It’s easier to edit with both images and video.
There are also some shortcomings.
Print cannot be removed from single product.
While the short description is written one under the other, they are written side by side on the product page. I solved the problem by adding the code below.
motta/inc/woocommerce/single-product.php 991. line
public function short_description() { if( ! Helper::get_option( ‘product_description’ ) ) { return; } }
global $product;$content = $product->get_short_description();
if( empty( $content ) ) {
return;
}
echo ' ';
echo '<label class="short-description__label">'. esc_html__('Features', 'motta') .'</label>';
if( has_shortcode( $content, 'motta_more' ) ) {
echo wp_kses_post( do_shortcode( $content ) );
} else {
// Split the content into paragraphs
$paragraphs = explode( "\n", $content );
}
echo ' ';// Output each paragraph in a separate element
foreach ( $paragraphs as $paragraph ) {
echo sprintf('
%s ', wp_kses_post( $paragraph ));
}$option = array(
'more' => esc_html__( 'Show More', 'motta' ),
'less' => esc_html__( 'Show Less', 'motta' )
);echo sprintf('
<button class="short-description__more motta-button-subtle motta-button-color-black" data-settings="%s">%s</button>',
htmlspecialchars(json_encode( $option )),
esc_html__('Show More', 'motta')
);https://prnt.sc/1S11vrMMt_zI
Hello,
Thank you very much for your suggestions. For further assistance, please open a ticket on the support site. Our team will be ready to help you.
https://uix.ticksy.com/It’s a very nice theme. I literally fell in love. Can I use this on my single vendor site?
Hello,
Yes, you can definitely use this theme on your single vendor site. It’s designed to be flexible and adaptable to various e-commerce setups, including single-vendor stores.
Hi,
Motta needs to integrate and style buddypress and bbpress to make it a complete e-commerce system.
Regards,
Hello,
Thank you for the suggestion. We are always looking for ways to improve our theme. We will definitely consider integrating with Buddypress and bbPress in the future. In the meantime, we encourage you to explore our existing integrations and customizations to create a unique and engaging e-commerce experience for your customers.
Hey,
I updated my theme but can’t find where I configure translatepress.
Please help
Hello,
The style of language switcher will be updated automatically. You don’t need to config it.
Please open a ticket on the support site and share your website address with the admin login credentials. Our team will be ready to help if you need further assistance.
https://uix.ticksy.com/Thank you
Is there a demo/trial zip file, to install into WordPress?
Hello,
You can check the live demo site via the following URL:
https://motta.uix.store/Unfortunately, ThemeForest doesn’t provide a trial version for WordPress themes. You can check the live demo and the online documentation to learn more about the theme before deciding to buy.
https://docs.uix.store/motta/#/Thank you
Hello, does this theme supports mult-vendors where the seller can submit and upload their digital products to sale? if so, what are the required plugins to support such? Also, can the seller submit URL or iframe in their product listing? Thanks,
Hello,
Thank you for reaching out to us. Yes, this theme does support multi-vendor plugins. You can try one of the following plugins:
https://wordpress.org/plugins/dokan-lite/ https://wordpress.org/plugins/wc-multivendor-marketplace/They allow sellers to upload physical and digital products for sale.
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