47 comments found.
Hello,
I am using the Gizmos WordPress theme with WooCommerce, and I have an issue with the search and shop archive pages.
My homepage is set to Home 9 demo layout,. However, when I perform a product search or open any WooCommerce archive page (categories, shop, search results), the theme automatically switches to a different header layout that visually corresponds to Home 1 style, instead of keeping the Home 9.
What I need is:
The same header layout and style used on Home 9 to be applied globally, including:
product search results
shop page
product category archives
any WooCommerce-related pages
Thank you in advance for your assistance.
Best regards
Hello,
The WooCommerce archive pages will inherit setting from the Main Shop page (the one set as shop page in WooCommerce > Settings > Products). This page will inherit option set in global Gizmos Core Options unless different options are set on that page. Local page options will override global theme options.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I want to deactivate my purchase code, but I can’t remember which URL extension I registered it o,n and I recently deleted a lot of my side projects so I am not sure if the URL is still active, is there any way to know the URL my purchase code is registed to and even deactivate the license code?
Hello,
Thank you for using our theme.
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Why doesnt your theme support php 8 and higher? I got it working on php 7.4
Hello,
The theme should be working on PHP 8. Please make sure that you have the plugins updated as well. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I cannot get supprt on your website it says no such item https://qodeinteractive.com/ I need help!
Hello,
To submit a ticket please follow instructions from this article When you log in at our Help Center, click on the “Submit a Request” link in the header, and fill in the form as shown in screenshot. First, enter your purchase code, then select the profile (in this case Mikado) and then the theme. Once you submit a ticket successfully for the new theme, it will appear on the list of supported items.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How long do I have to wait for a reply?
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible. You should receive a reply soon.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have upgraded the support and tried to raise a ticket but I am getting error “Support for “Gizmos – Electronics & Tech Shop Theme” item has expired.”. I am facing issue in the product gallery thumbnails, it is not working at all.
Hello,
Thank you for using our theme.
Sometimes support extension takes a bit more time to be processed. Please clear your browser cache and try to login once more.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Also, please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hola buen día me podría explicar donde modifico el widget que dice descuentos semanales
O en la documentación donde está ese bloque
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ya te envie un tique donde van a llegar donde lo veo
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ya eso lo hice
Hello,
Thank you for submitting a ticket. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, do you need extra plugins to use some features, like Yith plugins for Wishlist and so on, or this theme has it’s own widgets. Thanks
Hello,
You can use the QODE Wishlist, QODE Quick View, QODE Variation Swatches and QODE Compare which are included with the theme.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
That will probably slow down the website, don’t you think?
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Registration URL only work with one domain. I need to use staging and live. How I do it. Can’t working clones. Please help.
Hello
We can add a certain number of related subdomains with your main domain, but please note that only subdomains with related content. So if you have this theme installed on http://somedomain.com/ we can add related subdomains such as dev.somedomain.com or staging.somedomain.com, etc.
Please submit a ticket at our Help Center or contact us through this email, include your purchase code, and your related domain in the email, and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Unfortunately, you’re not replying to support tickets for me as a supported customer, so I am asking your help here.
1. Hello! There are numerous instances where the theme is malfunctioning, such as: - on the pricing, if we alos add an suffix on the taxes, such as VAT incl., but set it so that the suffix is added AFTER the price, on some products, it still shows it before the price, whereas to some, it shows it ok. - If from core options we invert the header (top with the menu), the colours become broken. - The home 6 header slider countdown for products, on mobile is deffect and overlaps the content below (product title and price) - The taxes Suffix is glued to the price…it should have this, to look okish:
.entry-summary .price small { position: relative; left:6px; }
2. The import took us trying 11x even though we had more than enough resources: System Information PHP Memory Limit 2 Go PHP Version 8.1.30 PHP Post Max Size 512M PHP Time Limit 300 PHP Max Input Vars 10000 Max Upload Size 512 Mo
3. We set the prices include taxes, and are shown in cart and on the checkout including taxes, but they only show up when people input their addresses, even though we set it right. What’s going on?
Thanks in advance!
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. However, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your tickets were updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, can you deregister my purchase id? ixastudio@outlook.com
I can’t access the old domain so I couldn’t deregister it. Please deregister it manually so I can use my purchase code.
Hello,
We’ve checked and see that your purchase code was deregistered in the meantime.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ticket 272972 PLEASE help. your demo import is terrible, i need help
Hello,
We’ve checked and we see that your ticket was updated with response and that you managed to import demo in the meantime.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
In case you need further assistance please continue the conversation with our support team at the Help Center and they will help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I understand that you have a 24-hour policy, but taking all this time and sending an incomplete response makes it difficult. I reported the problem with screenshots and received a response addressing only half of the issue.
I am sending below the screenshots showing that it is not even close, and the bottom part is REVERSED and upside down. Please help me, I just want it to look exactly like the demo.
MY SITE: https://prnt.sc/tiKa2YAgQZHg DEMO: https://prnt.sc/hrqTIlj9fXK-
Hi,
Please understand that we do get a significant number of tickets daily and we reply tickets from oldest to the most recent. Also, we recommend opening a separate ticket for each question. It is considered best practice to include 1-3 questions that are closely related to a single topic. This way, our support can offer you more personalized assistance and ensure that each concern receives the attention it deserves. When numerous topics are covered within a single ticket, it becomes challenging to track and ensure that each issue receives the necessary attention, potentially resulting in oversights.
Thank you for understanding.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is it possible to obtain the url link, when I filter a product on the store page?
page.com/store/product/xx
Hello,
Unfortunately no. The filter on the shop pages is AJAX based and it filters products without refreshing the page.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sliders have issues with the 1336p, 720p Display and tab views. Can you check and update all sliders? Not a perfect responsive design.
Check > Slider Notebook mode
Hello,
The sliders are displaying correctly on our installation. If you have imported demo, and the sliders from our demo are displayed differently than on our site, do note that this occurs because ‘Globals’ settings in Slider Revolution cannot be imported. The breakpoint values in the demo are set differently and you can check them in this screenshot.
We also recommend checking this article How To Make The Slider Content Responsive Using Slider Revolution and in case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Where I can deactivate my Licence?
Hello,
You can deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
We can also deregister purchase code for you, so do let us know if you still need assistance to deregister it.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for the reply so quickly. I can’t deregister purchase code from my end, can you please help to deregister for me ?
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your help!!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there an language option for this theme or do we have to translate the files through polylang etc?
Hello,
Unfortunately there are no pre-made translations, however, theme labels are translatable and you can translate/change any label inside of the theme by following instructions from this article.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, We opened a ticket 2 days ago but not reply, especially it’s paid theme. Ticket number 248494
Hello,
Please note that our Help Center is closed during weekends.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How to change on Hover basket to show the cart instead of clicking on basket
Thank You
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Mikado-Themes, I successfully install and run You theme with WooCommerce but have problem with my-account page, main look’s awful and all others not showing what they shood (they are blank). It’s impossible to check it on theme preview because user need to be authenticate and there’s no registration. Anu advice how to make those pages look similar to rest of website?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i try to create ticket first but after registration i don’t get verified email (since 2 days). i recevice email for password change but i have no chance to verify my account so i can’t log in
Sorry i already submit a ticket. I just receive validation email
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would like to purchase the theme but it seems really experience. Why are your themes $20 more than the regular themes on Themeforest? Do you currently have any promo’s for your themes? And I see the last update was made June 28, I really love the theme, but I’m hesitant. Especially for paying such a hefty price for it.
Hello,
Current version of the theme is compatible with the latest version of WordPress.
We don’t have any active campaigns at the moment. Sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how do i remove my license from another website that i don´t have acsess anymore?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank You!
Support
Mikado Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
