Hi Friend,

We are so sorry for our late reply. We will check and get back to you asap

We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours

Hi Friend

You can follow this instruction: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/hot-stock-function

Dear Friend,

We realized that you want to remove only the text and we are happy to help you. You can open a ticket choose the category shopify theme and we will help you. Thank you so much

Dear Friend,

Thank you for your interest in our theme. Here are the answers to your questions:

Regarding the smile.io app, we haven’t tested our theme with it yet due to the sheer number of Shopify apps available. However, we have a solution for you. Please contact us at support@halothemes.com.

In terms of speed, different Shopify themes can perform differently. Even a theme with a high score might yield a lower score on your website due to various factors. You can find more information at https://help.shopify.com/en/manual/online-store/store-speed/improving-speed.

Our Ella theme typically achieves scores between 50 to 60 for the Shopify Admin page, which is similar to many other Shopify themes: https://app.screencast.com/TFNAdz5eUOlTI. However, it’s important to note that the score may not be exactly the same when applied to your store due to individual site factors.

Dear Ronakpoddar00,

Thank you for choosing Ella for your website. We’re thrilled that you love it!

Unfortunately, the BFCM sale took place over a two-week period, and as it was organized by Envato. We can not directly offer discounts for Ella now.

However, we do have exclusive deals tailored for Shopify Merchants:

+ Free Installation Service priced at $49, which you can read more about: https://halothemes.net/blogs/exclusive-offers/free-installation-service

+ A 15% discount for new Shopify merchants who open their store through our Shopify link. You can find more details: https://halothemes.net/blogs/exclusive-offers/shopify-startup-support-offer

Thank you so much

Thanks for understanding our concern but I want to purchase the theme at a discounted price, sir. I am ready to pay $45 by today only. After that, I will take your help with a Free Installation Service. I am assuring if we like this theme after development will purchase this theme in Bulk and I will share it with all my references. I have added this theme to my Evanto Market Cart Ella – Multipurpose Shopify Theme OS 2.0

Thanks For your support, I am serious about purchasing this theme.

Dear Friend,

We are so sorry but we don’t have any sale event at this time, you will buy Ella at the full price. Hope to receive your understanding. Thank you so much

Hi friend,

We tested it on our demo but it works normally, we didn’t see the issue as you reported. So we would like to log in to your store to check it.

Please help us to submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.

Hi Friend,

Thank you for your attention to ella theme.

Yes, Ella supports pre-order function and you can add both of them to cart normally.

You can read more at this link about pre order function in ella: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-set-up-pre-order-product

perfect. another question please . am linking the theme with a staging domain and after done with the customization i want to change it to the production domain. is it applicable ?

Yes, it is possible

Hi Friend,

Thank you for your attention to ella.

Yes, the theme supports multilanguages and currencies

You can read more about how to set up these functions in our theme here:

Hi friend,

Thank you so much for your attention to our theme.

1. – Will the theme I choose look exactly like your demo page? Except for the images from what I have read, but does it already come with its applications, with all the pages, and configured?

-> When you purchase the theme, you can completely set up the layout to resemble the demo. Regarding the pages, we provide instructions for you to import the layout like the demo, which you can refer to at this link. https://halosoft.gitbook.io/ella-documentation/installation/install-theme As for apps, they will not be included when you install the theme. You’ll need to learn more about the apps you use and seek their assistance in installing them into the theme. We also have some recommended apps in the documentation that you can refer to. Our user guide will help you set up the theme, and our support team is always ready to assist if you encounter any difficulties.

2.- Can I customize the product page? Well my questions are because I don’t have much experience in Shopify, and I wouldn’t want to be writing all the time. I will be very grateful for your answers.

-> Don’t worry if you’re new, we’re always here to support you. Regarding the product page, we can customize it if you want. If you want to make simple changes, we can assist for free. However, if you want to customize the layout, which involves significant time and code rewriting, we may need to charge a fee for fulfilling your specific requests. It will depend on the specifics of your requirements.

If you have any questions about our theme, you can submit a ticket at this link https://halosoft.ticksy.com/ and choose category Presale, we are willing to support you.

Thank you so much.

Hi Friend,

Could you please help us check if you have already set up customer account here: https://halosoft.gitbook.io/ella-documentation/basic-configuration/customer-registration?

Hi Friend,

It is just an update for the preview banner. Thanks

Hi Friend,

We just downloaded the theme source from themeforest to test and we uploaded our theme source into this demo for your reference: https://new-ella-demo-10.myshopify.com/

Product blocks are showing products normally.

We are not sure if there is anything wrong from your end, we can help you check your website. Please help us create a ticket at https://halosoft.ticksy.com/ and choose category: Report bug and create for our team a staff account to help you check.

PRIVATE TICKET #3536412 this ticket number

Thank you, we saw that you have already resolved it by yourself.

Dear Friend,

Our latest version of Ella doesn’t have this issue. You may use our old theme version which we had fixed this issue for a long time ago.

We don’t see your purchase label in your account so if you have bought our theme, please help us login into your account on Envato market to download the newest theme version. Thank you so much

Hi friend,

We don’t have this section for available on Ella theme, but you can expect to have this single product section on the next version of ella. We hope you can wait.

Hi friend,

Yes, it is possible. If you have any problem with this, please send it via your ticket and we will help you check.

Thank you so much.

Hi friend,

Because your source code is an old version and does not support Shopify 2.0, there will be no index.json file. The instructions you are referring to are for Ella – Multipurpose Shopify Theme OS 2.0 and include the index.json file. We recommend that you update to Ella 6.5.3 (the latest version). Please refer to this guide: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0

When you update to the new theme, you will have the latest features for your store.

If you have any concerns, please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support.

Thank you so much.

Hi friend,

We are fully capable of assisting you in displaying the GTIN number for your product. This task necessitates some code modifications, so kindly submit a ticket through the provided link https://halosoft.ticksy.com/, and we will be more than happy to help you in this case.

Thank you so much.

Dear Friend,

Could you please inform us if you have contacted our support team regarding speed optimization services?

Upon reviewing your website through Google Speed, we’ve identified several primary issues:

Image Size: Your Lighthouse report indicates improperly sized images on your page, highlighting potential data savings in kibibytes (KiB). Resizing these images can enhance page load times. Refer to this image: https://prnt.sc/13TdLWBJX-iL

Application Impacting Speed: An app on your website is affecting its speed: https://elfsight.com/

Refer to this image: https://prnt.sc/SuyGM4XLzu6d

Optimal Performance in Our Latest Ella Theme Version: Our most recent Ella theme version demonstrates optimized speed performance with a good score: 62. It is the same speed as similar stores on Shopify. Refer to this image: https://prnt.sc/GQhcEVrB2lnr

Rather than engaging other developers who may not be familiar with our theme structure, we strongly recommend contacting our support team. They can conduct an analysis of your website and provide recommendations to address these issues.

It’s not advisable to recommend alternative themes to other buyers within our forum without first reaching out to our support team for a comprehensive analysis of your website. Understanding your specific needs and challenges allows us to offer tailored solutions and ensure the best possible experience with our theme.

There are several factors impact your online store speed, including the following:

- Apps

- Third-party libraries and services

- Analytic libraries

- Theme code

- The number and size of images and videos

So please help us to optimize your product images, don’t use many apps on your site which are not important.

Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed

Could you please help us optimize images sizes, remove unnecessary Apps to improve your website speed loading?

We are dedicated to ensuring our customers have an exceptional experience with our theme. Our commitment revolves around providing assistance and support to guarantee a seamless and satisfying user journey.

Thanks so much. You guys are superb. This is one good reason I stick to Ella theme. Your support and response is superb. I will be subscribing to support and optimize the theme. Will prefer doing it with you guys rather than involving others.Thanks agin for this response. Apologies for referring other themes…

You are welcome, thank you so much

Dear Friend,

You can set up tiktok social in the footer. Please go to Theme Settings -> Social Media -> Scroll to Tiktok and paste your tiktok link: https://prnt.sc/Pgllg-_Rgmgo

Hi friend,

If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ we are willing to support you.

Hi friend,

We will still strive to release an update for this feature. You can still wait until this update is launched, and then you can purchase and use the theme. We only charge a fee in cases where you need it urgently. We appreciate your understanding.

Thank you so much.

And when will be update with this fix? Or general update?

Dear Friend,

Thank you for your inquiry regarding the requested feature.

Regrettably, the feature has not been incorporated into our current theme. While we’re contemplating its inclusion in the upcoming version, we’re presently in the midst of the development phase, making it challenging to provide an accurate timeline at this juncture.

Although this function was present in Ella 5, it is currently unavailable in Ella 6. Rest assured, we’re actively working to reintroduce it soon. We encourage you to consider purchasing Ella upon the release of our new version. We genuinely value your expectations in this matter.

Warm regards,

Hi friend,

We sincerely apologize, but currently, we do not have any plans for the development of the Woocommerce platform.