82 comments found.
HI, the support ticket system on Qode does not work. How are you contacted
Autentification error. Please try to login in again from our help center here. same issue over and over
Hello,
We couldn’t reproduce this on our end.
Please clear your browser cache and try to login once more here. Please try from a different browser too.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, can you put a video on a slide?
Hello,
You can use the Slider Revolution options to add the video to your slides. You can read more about that in the Slider Revolution documentation.
Support
Edge Portfolio part of
Qode Interactive
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Hello, can you put a video on a slide?
Hello,
You can use the Slider Revolution options to add the video to your slides. You can read more about that in the Slider Revolution documentation.
Support
Edge Portfolio part of
Qode Interactive
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General licensing/support question: I was the web designer for a site using the Offbeat theme (and I hold the license), however the client no longer needs my services for updates. If they purchase their own new license, would they be able to ask you support questions regarding the site and customization requests (using the new purchase code)?
Hello,
Yes, as long as the new purchase code is for the Offbeat theme the support will be provided. To see what is included in support please take a look at this article.
Support
Edge Portfolio part of
Qode Interactive
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When is a new update coming? The last update was Sept 2021!
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
If you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Edge Portfolio part of
Qode Interactive
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This is some questions for pre-buying. I want to know that this theme won’t be update anymore? Can I replace OpenTable booking with others, because OpenTable account is not free?
Hi there,
Kindly be advised that our development team is diligently engaged in ongoing updates for all of our themes. Presently, we don’t have any ETA for when the new update will come out but we hope it will be released soon. 
Support
Edge Portfolio part of
Qode Interactive
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Hi Edge-Themes,
I tried to create a Ticket, but the website gives me the message that the Purchase Code is not valid when it is effectively valid.
That is why I am posting my question here.
When I place the reservation form on a page, a button with “TICKETS” appears on each line. I would like to change “TICKETS” to another word.
In your documentation you speak of a file in the Language folder, but I can’t find the word “TICKETS” in there anywhere.
You also mention a file “en_US.po” in the theme folder/languages/ but this does not seem to exist? In that folder I only find the file “offbeat.pot”.
Thanks in advance for the help, Dear Peter
Hello,
When you click on the “Submit a Request” link in header, you should fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Offbeat Core plugin or other bundled plugins and search for labels there.
Support
Edge Portfolio part of
Qode Interactive
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Hi there
I really like your theme, but I have a presale question: How do you manage the events? Is it possible for example to use the events calendar plugin? Or is it an own solution? If so, is it possible to add recurring events? (This would be a killer feature for us), thanks for your response!
Hello,
The Events are a custom post type by the theme. You can see available options in the screenshot and find more info in the documentation in this link.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi yes, could you please answer the second part of my question?
>is it possible to add recurring events? (This would be a killer feature for us), thanks for your response!
Support
Edge Portfolio part of
Qode Interactive
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But I cannot create recurring events? For example “every Saturday 6pm til 11pm”?
Support
Edge Portfolio part of
Qode Interactive
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HI i m trying to change te hover color of the links in footer but it seems its not possible with the theme i can only change the color
I dont see it in option or in inspect element the color red pops out so i can change it in customiser.
Any idea where i can change the hover color (red/orange) of a link?
forget about it, found it…
Hello,
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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Site is breaking with an update to php 8.0. Your last update was in 2021. When will your next update be?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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The bigger question is when will this be compatible with php 8.0. This is a question for all since servers are auto updating soon!
Hi there,
We are constantly working on updating all our themes. The compatibility with PHP 8.0 was improved in theme updates (please see change log), however, we haven’t tested the theme with PHP 8.1 or 8.2 yet. If you have issues with this, please contact our support team at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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Hi, i really like your theme and would like to purchase it but i see it was last updated in 2021, are you guys still updating the site? Is it compatible with PHP 8+? Thanks
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. The compatibility with PHP 8.0 was improved in theme updates (please see change log), however, we haven’t tested the theme with PHP 8.1 yet.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’ve left 3 messages in your support portal 4 days ago and waiting on a response. I really like the theme but the support is quite slow.
Hi,
Thank you for reaching us!
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello. Im having an issue with the google maps not working. Its giving me 2 errors: 1. Loading the Google Maps JavaScript API without a callback is not supported: 2. js?key=AIzaSyAPr7trfbo1BCJnBJ1TjQ25wAc22H2NJqg&ver=6.1.1:80 Geocoding Service: This API project is not authorized to use this API First time i encounter these erros. The map is working but showing the default location of the theme.
Hello,
We recommend checking this article – How To Generate And Use The Google Maps API Keys. Also try going to Developer Console > APIs & auth > APIs. Search for Geocoding and click on Google Maps Geocoding API > Enable API. Do the same thing for Geolocating.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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How can you increase the logo size? I’ve tried everything.
Hi there,
Please take a look at the following article. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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This does not apply to the Offbeat theme. There are NO OPTIONS for logo height, only header height which does not effect the logo size.
Hi there,
As we said, since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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Hello There, Hope you are fine.
I am checking this theme to purchase. Because I liked that. Only wonder about ticket selling.
You mentioned above in the “compatible with” section that a plugin “Events Calendar” is compatible with this theme. Is that event list in the theme is made with this plugin?
And can I use the “Event ticket & registration” plugin with it?
- https://wordpress.org/plugins/event-tickets/
This plugin is from the same company as “Events Calendar”. Please let me know and I am ready to purchase.
Thank you.
Hi there,
Events are custom post types added by the theme. Our theme is compatible with the following plugin.
There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot give you an exact recommendation as we haven’t tested such plugins with the Offbeat theme and we cannot guarantee its 100% functionality. Thank you for your understanding.
Support
Edge Portfolio part of
Qode Interactive
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So I am getting emails about a fatal error associated with the theme on the widgets page. Is there any theme update?
Hello,
Thank you for reaching us!
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I bought this theme (very good and functional) some time ago now. However, no update of the theme and its accounts has been done. We are now at Wordpress 6.1.1 (update I’m doing, for security reasons), and it’s starting to have accounting issues. For example, I can not change the footer. Any solutions without having to pay $80 support for something that should be normal?
Hello,
Thank you for reaching us!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Since you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Edge Portfolio part of
Qode Interactive
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Does the events page have a grid view as well as the list view?
Hello,
Thank you for reaching us!
The Event List is added with the “Offbeat Event List” shortcode which has an option to set list type to standard, simple and thumbs (please see screenshot). The “thumbs” list type will list events as images in grid.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi I signup your support page registration is success but not received verify mail. i also check junk mail. how can i contact you
Hi there,
Thanks for writing in! We have now manually verified your account so please try it once again to login and submit a request.
Thank you for your patience and keep us updated on this please.
Support
Edge Portfolio part of
Qode Interactive
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I downloaded this theme, then uploaded the ‘installable Wordpress file only’ and it’s missing the css files. So then, I tried uploading ‘all files’, but still nothing, no css files and no way top start working and using a demo version of the particular template I needed. I’ve tried opening a ticket, but there is no response. How do I get my $70 refunded??
Can someone respond????
I can’t get item support because my account has to verified? This was 24 hours ago where I requested for my account to be verified. I paid $75 for this theme and have pulled all the stops to try and get css style sheets uploaded, but it won’t upload and I the author does not communicate.
Hello,
If you are getting this message: “The package could not be installed. The theme is missing the style.css stylesheet.”, this usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. You can find more info in this article here.
To install theme via WordPress please follow instructions from this article – How To Install A Theme Via WordPress and you can also install it via FTP by following instructions from this article – How To Install A Theme Via FTP.
Please contact us through this email, include your purchase code and the email you’ve used to register at our Help Center, and our support agents will verify it manually and also assist you with any theme related questions.
Support
Edge Portfolio part of
Qode Interactive
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I’ve tried all the suggested methods which were listed in the previous email; uploading the correct file via Wordpress and C-Panel did not work as suggested as I still am unable to access the css style folder and get a working demo version going.
I keep trying this, but no css style, as I have no demo version. Also how do I reach out to the author? I tried registering with their support but they never responded. I can’t open a ticket because they have to approve my request.
Hi,
For demo import please follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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