201 comments found.
Hi there,
On the blog page it displays the latest blog content above the cards, how do we remove this?
I have searched but cant find an answer
Hi there,
If you are referring to the sidebar content you could edit it to your needs in Appearance > Widgets > Sidebar where you could rearrange your content to your needs.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi Elated
I tried using your new support system but it says my Purchase key has expired and i haven’t had problems with my theme until now, i really need assistance as my WP-Bakery isn’t working, it says that i need to activate the plugin. It was working last month, it recently started doing this. Can you please please assist or guide me. https://umglive.africa/
Hello,
Thank you for using our theme!
Please refer to this link on how to set up WP Bakery plugin correctly.
If this does not help please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
If you experience any issues with submitting a ticket to our support forum, please send an email to helpcenter@qodeinteractive.com in order for our support staff to be able to help you further. Also, make sure to include your purchase code in the email.
Thank you in advance!
Support
Elated Portfolio part of
Qode Interactive
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Hello, How i can see (preview) entire library icons available in the template?
thanks
Hello,
Thank you for taking interest in our theme.
Please note that this theme comes with several icon packs → http://postimg.cc/TLpNrPC8 and you can choose any desired icon only from dropdown menu → http://postimg.cc/v4Zr1N0k
You can see whole list of some icons for desired icon pack only on their website and then choose that icon by name. For instance, here you can find list of Awesome font icons → https://fontawesome.com/v4.7.0/icons/
Support
Elated Portfolio part of
Qode Interactive
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Hi Elated
I have been using my theme Since 2016 without any problems as i think this is one of the best themes, however, recently i have started encountering problems with my Wp-bakery. I create anything through it, plus there’s a tab on the home page that’s not responding well.
The first time really needed help from you, i realise my support has expired.
Hello,
Thanks for writing in.
Please make sure that you’ve installed the latest version of the theme and all required plugins such as WP Bakery PB.
If the problem still persists after that, you can email as at support[at]elated-themes.com and include your site URL with wp-admin access and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi I’m not sure how to update the theme…i’ve never done it before
Hello again,
You can follow the instructions from this article on how to update a theme via FTP → https://elated.ticksy.com//article/14314
Support
Elated Portfolio part of
Qode Interactive
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HI, where do I find the form to contact support? The link on this site goes to a page where I do not find this theme.
These are the questions I have:
1. Where can I change the global footer? 1. Remove the icons 1. Replace with adress and cookie info
2. Team: 1. How can I add e-mail and phone instead of icons for social media This page (https://preview.themeforest.net/item/kreate-expert-theme-for-creative-business/full_screen_preview/14236827?_ga=2.6395441.287102116.1560763116-1615735564.1556260317)
3. Font: Where and how can I change the Google font used?
Hello,
Thank you for choosing Kreate. Just reach our support forum at https://elated.ticksy.com/ and then in dropdown choose Kreate (themes are not sorted alphabetically) https://www.screencast.com/t/ZGck0nRk
Our agent will assist you there.
Best, Elated
Latest update has been April 19th, 2018 – where are new updates ?
Hello,
Sorry for that. It was mistake in change log. Please, check it again here https://themeforest.net/item/kreate-expert-theme-for-creative-business/14236827#item-description__change-log
Best, Elated
Hi, for some reason i can`t submit a ticket for a Kreate theme in Your item support.
I do not know why, but when editing the page I can choose only two templates from page attributes right sidebar ‘default’ and ‘Slider Revolution Blank Template’.
Freshly after installation and import of demo content I could choose e.g. ‘Full Width’, ‘Landing Page’, ‘WooCommerce’.
I have reset Elated, I have copied the Kreate and Kreate-Child template again, but it did not help.
Please, let me know what else I can do.
As I wrote, I can`t submit a ticket in Item support so I can`t give access to the site 
Hi,
We located your request #1863774 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hi avintivmedia,
I have import the theme and set as home ‘Personal Presentation’ and It shows a message telling ‘Revolution Slider Error: Slider with alias personal-presentation-small not found.’ How can I fixed It?
Thanks!!!
Hello,
We’re not avintivmedia but thank you for reaching us.
Here you can see how to import demo slides on your side – https://bit.ly/2HO8Z4M
If you have any further questions, please submit a ticket on our support forum https://elated.ticksy.com/ and one of our support agents will assist you.
Elated
Sorry, Elated-Themes 
I was refering to you but I don’t know why I have writen that :s
I was talking about your theme.. I have installed It and I have that message
Hi,
It’s alright, we assumed it’s a mistake
Please check the article we sent in previous reply, it should help you out.
Elated
Hello, I’m having trouble with anchorid, my dev asks me where is the script that set the pointer height ? Anchorid goes in the middle of the page, not where we put the anchor.
Hello,
We located your request #1915685 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
So you can see that I created the ticket 3 weeks ago…......... and you can see that like the other ticket it has not been solved in 3 weeks. For a basic anchorid issue which should not be even an issue. Honestly guys I don’t say it is easy and probably you have a lot to do but your support is a nightmare, instead of replying once a week, it would be probably more efficient to focus 1 time and close the issue once for all. Instead, on all solutions provided no one is working. You can try, take the script for portofolio, try it, it is not working, same for anchorid, you can try it is not working. Perhaps it is coming from us but doesn’t seem to work. It is only facts, look anchoirid ticket, I wrote 1 week ago, wait 3 days, then Marie asked me the password, it was 4 days ago and nothing has been done since then. Rémi
Hi,
As far as we can see, your ticket are all replied, can you please check their status? Thank you.
Elated
Hello, Please check the Anchor Id ticket, we are still trying to find the origin of the bug with portofolio. Apparently coming from animation. My dev asked me some questions about animation script in in common.js. Thanks
Hi,
Support agent has been informed, your ticket will be answered as soon as possible.
Elated
Hello, my developer didn’t get the reply to his question (see anchorid ticket), how deactivate the animations ? specially on homepage, we would like to deactivate it to get anchor id working. Thanks
Hi,
We have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.
Elated
How do you remove the Heart icon and print option on the portfolios? thanks
Hi,
Can you please send us the page with this issue? Thank you.
Elated
On the bottom of the portfolio pages, there is a print and like (heart icon) button, need to remove it. Its not effected by the Setting> Discussions. The inspector shows it labeled as div class;”eltd-toolbar-holder” Thank you
Hi there,
You can always try to add this code to Appearance > Customize > Additional CSS:
.eltd-portfolio-single-holder .eltd-toolbar-holder {
display: none;
}We hope this helped.
Support
Elated Portfolio part of
Qode Interactive
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Hello, The font can be change only in Eoptions/ General? because i changed it and tried many but it doesn’t have any effect on website even changing browser, empty cache etc. Any idea? BR Rémi
Hello,
We located your request #1941196 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Hello,
I have a question about menu, in case we use your theme to make a 1 page website, I don’t find the possibility to use a menu title for exemple “our services”, which will link to a section in the middle of the page, like a short cut.
Best regards Rémi
Note that I tried Anchor ID in Row Settings, and in menu to set the link /#anchor ID but it show a white page. I also try insert the code, the page is scrolling by itself but doesn’t find the anchor, whatever it is in WPbakery or directly in code. Thanks
Hello,
Thank you for reaching us!
We would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com and include your website URL along with wp-admin access and one of our support agents will assist you.
Elated
Hello,
Sorry to push but what is the lead time for support? I replied 3 days ago to the ticket because the problem is not solve with anchorID. I can wait but we even don’t know if someone will look at it in the coming days as there is no status update, so it is quite frustrating. Honestly we input anchor ID in Row and in menu but it doesn’t work. When you click on the menu the page goes down but don’t stop and go back to the top of the page. It’s like he doesn’t see the anchor ID in the page. What is strange is it works when you put it in the code directly.
Best regards
Rémi
Hi Rémi,
Sorry to keep you waiting, we’re having some increased activity on support system over the past couple of days. We’re struggling to keep up with all request in time. Anyway we located your request #1915685 and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Thanks I got the reply and it works ! Tips about anchor id, in menu leave the LINK line BLANK. Thanks, Rémi
You’re welcome, all the best.
Hello,
Top theme guys, impressive.
I installed it and I would like to know how I can remove links on portofolio. I would like to keep it as a galery but remove possibility to clic on it and go to single project details. And also remove the lionk “explore or view” below.
Thanks, Rémi – Happy customer
Hello Rémi,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Ok thanks, I did it yesterday for an icon subject and didn’t get any answer yet tha’s why I tried here as comment. Rémi
Hello,
We located all your requests and forwarded to our support team for some quicker response. Please check ticket status in a couple of minutes. Thanks!
Elated
Excited to use this theme! Quick Q, Is there a place to get the sample layouts from the demo site?
Never mind- I found them- But was is missing is the Rev Slider- there is a doc.html. but no option to install from this package folder. Where would i find that?
Hello,
Revolution Slider files do not import automatically, and you will need to import these slides manually.
First thing you need to make sure you’ve downloaded correct file from ThemeForest, from themeforest.net find the theme and in download button dropdown, select “All files & documentation”.
https://www.screencast.com/t/n7rsQo4de6Then you will need to navigate to Dashboard > Revolution Slider > Import and then browse the folder you’ve downloaded from ThemeForest and find the Theme Main Files > xml_export > revslider
https://www.screencast.com/t/Ho4X5g7YgcsD
Hope this was helpful, let us know.
Elated
From the dashboard the Revolution Slider does not show up nor any where in the left admin menu. Even when i try to do a new install i does not work.
Hi,
You need to activate Revolution Slider first, from Dashboard > Plugins.
Elated
Is there an additional/ extended licensee number for the Bakery Page Builder- its asking me to update and pay for the license to use templates. Thank you
Hello,
Thanks for writing in.
The plugins that you got after the purchase are called bundled and we, as a theme authors, have purchased an extended licence for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon.
Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
When a plugin is updated, the theme author will include the latest version of the bundled plugin with their next theme update. So you can easily update the bundled plugin when you next update your theme.
Or if you really need the latest plugin update regardless of the theme update, you can reach us at support@elated-themes.com and include your purchase code and our agents will provide you with the latest plugin versions.
You can read more about this here: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-PluginsElated
Thanks
You’re welcome.
Elated
Hi, how ajust blog slider speed? (http://kreate.elated-themes.com/welcome-to-my-blog/) What theme file I have to change? thanks
Hello,
Unfortunately, there’s no option inside the shortcode itself to change autoplay speed, as well as the transition speed of the blog slider.
To change this, you’d have to open your FTP account and navigate to
wp-content\themes\kreate\assets\js\blog.js
where you’ll find this function that needs to be changed https://www.screencast.com/t/Cr0ybQMDGHG0
Have in mind that this file needs to be minified using grunt uglify function in command teminal in order for changes to take place, so if you’re not experienced in theme development, we don’t advise taking these actions.
Best,
Elated
Hi, I purchased your theme a while and recently started using it. Can you please tell me from where I can set the Google Map Location please as I cannot find anything in the documentation. I would like to set the Lat/Long if possible.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Best,
Elated
Hello, we just purchased this theme and love it so far. We are having an issue though with the portfolio pages. With the content on the right side of the screen, it lags when scrolling down the page and seems like there is a glitch there versus the content scrolling with the pictures that are in the middle?
It looks fine on mobile but on desktop we are running into this problem. Thanks.
Also, is there a way to have multiple sliders or image styles on the portfolio page? We have multiple projects per client that we would ideally like to separate. Is there a way to customize the portfolio page without using html or css?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale question, we would appreciate if you could submit a ticket to our support forum https://elated.ticksy.com/ and include your website URL along with wp-admin access and one of our support agents will assist you.
Best, Elated
Hi! Our support for this item has expired, but I think our problem is usual and useful for your clients. We have updated our website from http to https, and now our videos are not working. Can you please help us to fix that problem? Thanks!
Hello,
Please make sure that you are using latest theme version since links were fixed in version 1.5 https://themeforest.net/item/kreate-expert-theme-for-creative-business/14236827
Elated
Thank you. It’s working perfectly now. Great Theme. Best Regards.
You’re welcome.
Hi guys, how come the CF7 drop down field isn’t styled like the other fields. It’s a little skinny drop down whilst the other fields are nice big clear blocks. Could this be fixed? Thanks!
Hello,
It is different type of field for which it might be impossible to apply same styling, but padding and size can be similar to regular input fields so if that isn’t the case, you should contact our support regarding this and they will provide you with some css code in order to style them better. You can contact them by submitting a ticket at https://elated.ticksy.com/
Elated
Thanks, I just tried to make a support ticket but it says my support has expired. What a shame as I’ve tried solutions myself with no avail. It’s something that bugged me for ages but as always, you never get time to work on your own projects properly lol.
Hi again,
Since it could be that theme is missing proper styling for that element you can contact support over email at support[@]elated-themes.com and also include a link to a page with issue, so they can check this on your installation and if this can be easily resolved they will provide you with some css code.
Elated
