182 comments found.
love the theme so far, but how do I add an expanded/hover menu when you hover over the header menu items?
none of your themes have the classic menu dropdown effect when you hover over a menu item, and it expands with many more sub menu items
Hello,
To create a standard dropdown menu, please follow the steps below:
- Go to “Appearance” > “Menus.”
- Create or select a menu.
- Add items to the menu.
- Drag items slightly right to create dropdowns.
- Save the menu.
If you need additional assitance, please open a support ticket. Our team will gladly help out.
Hello – do you have the html version?
Hello,
Thank you for your interest! At this time, we are only building WordPress themes exclusively and do not offer HTML versions. If you have any further questions or need assistance, feel free to reach out. Cheers!
Hi there, I bought this theme days ago, now m using the templates but I couldn’t edit the price table, is there any video guided for that?
Hello,
Please register and open a support ticket. Our team will gladly help out.
amazing theme 
Thank you!
i imported demo site, but no pages were imported
Hello,
Thanks for writing in! We need to take a closer look at your installation. Please register and open a support ticket.
fixed it thanks
Hello, I would like to know if I can use this theme with the shopify plugin on wordpress
Hello,
Thank you for reaching out! Our theme is designed to work with WooCommerce.
Shopify and WooCommerce are distinct platforms, each with its own set of functionalities. However, there are third-party plugins available that claim to integrate Shopify with WordPress. Unfortunately, we haven’t personally tested any specific plugins, so we can’t provide guarantees regarding their compatibility or performance.
If you’re considering a switch to WooCommerce, we invite you to explore our starter sites. WooCommerce is a powerful and widely used e-commerce solution for WordPress, and our theme is optimized to work effectively with it.
Let us know if you have any further questions or if there’s anything else we can assist you with.
Okay, thank you!
WordPress 6.4.3 “Incompatible Archive” error
When attempting to upload a theme or plugin to WordPress (specifically WordPress version 6.4.3), you may run into this error: Incompatible Archive.
How to fix Incompatible Archive
To resolve this issue, please install and activate a Code Snippets plugin from the Plugins > Add new. Then, add this code snippet to run everywhere:
add_filter( 'unzip_file_use_ziparchive', '__return_false' );
This happened because of a bug introduced in WordPress 6.4.3, specifically this changeset: https://core.trac.wordpress.org/changeset/57388
There is a bug fix and core trac ticket to follow about this issue here: https://core.trac.wordpress.org/ticket/60398
Hello!
I bought a theme from you for WP, but during installation I can’t find the file with demo content. Could you please tell me where I can find it?
Hello,
Thanks for writing in! To import the starter site demo content, please check with the following article: https://docs.keydesign.xyz/documentation/import-the-demo-content/
If you need any extra help to configure your theme, please register and open a support ticket.
All the best,
Key-Design Themes
Theme is slow and scores only ~70 to 80 on site metrics .. and has a broken license system , if you reset or lose the installation , you must pray for the developer to be online and reply to reset it manually .. This is a unhappy person got fooled by just design but impractical in reality .. Even the developer has audacity to outright deny the refund . Idea here is to try to take as much as money as possible .. not to help customers ..
Hello,
Thank you for sharing your feedback, and we genuinely appreciate your perspective on our theme. We are committed to providing transparency and addressing your concerns:
1. Site Metrics and Performance: We understand your concerns about the site metrics and speed. It’s important to note that the theme demo sites, which you referred to scoring between 70-80, are intentionally designed to showcase lots of information and are larger in size to demonstrate various features. However, optimizing your own site is crucial. Installing a theme and plugins is just the initial step, and optimizing performance involves factors such as the number of plugins, server configurations, image optimization, cache management, and more. We provide tools and support to help you enhance your site’s performance, and our support team is here to assist you in making wise decisions for your specific needs.
2. License System: We acknowledge your concerns about the license system. Our support team has already taken proactive steps by removing all your activation logs two days ago. You can register the theme again on a clean install. Regarding the license system, it is designed to ensure the security of our products. If you encounter issues after resetting your WordPress database, opening a support ticket is the appropriate channel to get prompt assistance.
3. Refund Process: If you feel the product does not meet your expectations, you can initiate a refund request through this link. Our team will promptly process and accept your refund request, ensuring a fair resolution to your concerns.
We genuinely value your feedback, and we are committed to continuously improving our products and services. If you have any further questions or need assistance, please feel free to reach out.
All the best,
Key-Design Themes
Hello, I’m thinking about purchasing the theme, is there any information about the site speeds and performance scores? I’m quite afraid, that the pages are heavy and slow to load therefore end up with bad scores for load times etc…
Hello,
Thank you for reaching out. Optimizing your site’s performance involves various factors like the number of plugins, server configurations, image optimization, caching setups, CDN usage, and regular updates for themes and plugins.
To assist you in optimizing your site, we have compiled a comprehensive guide that covers various strategies and best practices to enhance your website’s speed and overall performance. You can find this guide here.
Here are some additional tips:
- Utilize the Elementor Element Manager to reduce the number of elements in the editor. This can significantly enhance load times and reduce clutter. You can find more information on this tool at Elementor Element Manager.
- Consider avoiding dynamic elements such as carousels and counters on your pages, as they can impact load times.
- Optimize your media content by minimizing the use of large files like images, videos, and audio on the page.
- Minimize the usage of widget motion effects to improve performance.
These steps will aid in creating a faster-loading and more efficient website. Should you have any further questions or need assistance during the optimization process, please don’t hesitate to reach out. We’re here to help.
All the best,
Key-Design Themes
And have you done any testing of the theme on your end? It would be really helpful to see what kind of scores and results you got.
We are currently creating a showcase page that will provide comprehensive insights into the theme’s performance scores and results. We anticipate it will be ready for public access by the end of this week.
Please note that the theme demos (starter sites) are intentionally designed to present various features and information. They may be larger to effectively demonstrate the theme’s capabilities. However, we want to emphasize that optimizing your website is a crucial step in achieving the best performance.
Installing a theme and plugins serves as an initial setup, but optimizing performance involves several factors such as the number of plugins, server configurations, image optimization, cache management, and more.
Please feel free to reach out if we can assist you with anything else.
What is the difference between a regular license and an extended license?
Also, is Korean supported?
Hello,
You can find comprehensive details about the differences between these licenses in our documentation here.
In summary, the Regular License is suitable for a single end product or project, such as a website for yourself or a client. On the other hand, the Extended License grants additional usage rights and is more applicable for larger-scale projects or when the end product is sold to multiple users.
Concerning language support, our themes generally support various languages, including Korean. As for fonts, most of the Google Fonts do have Korean subsets available. You can explore and check the Korean subsets of Google Fonts through this link.
Feel free to write back if you have any other questions,
Key-Design Themes
It does not show elements kit library icon when editing page in elementor, How can I import elements kit item ? How do I enable Elements kit library ?
Hello,
Thank you for reaching out to us.
Regarding the ElementsKit Library icon not displaying while editing a page in Elementor, I’d like to clarify the following:
1. ElementsKit premium widgets are available right after the plugin is installed. No separate activation process is required as these widgets are integrated into Elementor upon installation.
2. The ElementsKit Library you mentioned is not part of our advertised product offerings. We provide an exclusive KeyDesign Themes library specifically crafted for our themes. This library offers a diverse range of over 600 templates that are Container-based and responsive-ready, intended to enhance your website-building experience with our themes.
3. To maximize your experience with our themes, please ensure that you are utilizing the KeyDesign Themes library, which is included as part of our product features.
If you have any further inquiries regarding the KeyDesign Themes Elementor library or encounter any issues while using it, please don’t hesitate to reach out. Our support team is here to assist you.
Thank you for your understanding,
Key-Design Themes
Hello everyone, is this toggle elementor widget has a extra cost?
Hello,
All Elementor widgets are included for free. There are no additional costs after purchasing the theme.
UNUSABLE, SLOW and BUGGY theme. Tested on a 4GB/8GB 2CPU/4CPU VPS.
Every-time save any change: “500 Server error”, could not save. DO NOT BUY THIS! NO response to support tickets. NO Support or what so ever!
REFUND please, a detailed review on the issues coming..
Hello,
Thanks for writing in! The license activation issues are resolved now. You should be able to register your purchase again.
Now, related to the 500 server error, does this happen with every page or a specific one? Can you give us more details so we can investigate?
Sorry for the trouble you’ve encountered. We are currently investigating and we will resolve this issues asap.
It affects the theme homepage which has got the most elements, when change/ update the starter template cannot save: 500 server error. Tested on the “AI software” starter template homepage. Cannot save it if modified.
Cannot save any changes, no use for it. Please refund.
Hi guys,
I’ve got a lot of issues with the theme, I’ve set up a new install with nothing in it, install the theme (and all the plugins) and when I try to modify anything in elementor (even just a word), I’ve got an error 400 on elementor, I can’t save the theme …
Second problem, I did not desactivate my licence before deleted the whole website and restart with a brand new install. The thing is that now, it says that my licence is already used.
Can you please help me ? Thanks
Hello,
I see you’ve opened a support ticket. We’ve already left a reply. Please check.
Install 100% theme and plugin and not show Sierra menu, and have this Error: Unable to connect to KeyDesign Plugin server. Failed to fetch data from the server.
Hello,
I see you’ve opened a support ticket. We’ve already left a reply. Please check.
In order to use these (https://keydesign.xyz/template-library/) do I need to have Elementor Pro? Or is the free one included in this theme good?
Also, can you please list all the plugins that are needed to run this? Specifically the CRM theme.
Hello, you don’t need Elementor Pro to use the template library. All required plugins are already included in the theme package. To use the CRM demo all you have to do is to install the theme and import the demo content using our one click demo install and you’re good to go. Thank you.
Hello, Is it possible to change to our brand colours? Are the colour styling customisable?
Hi I have a question,
I have a staging site and a live site.
If I activate this theme on my staging site, will it work on my live site?
Hello,
When you’re done with the development on your staging site, you can open a support ticket and we will migrate your license to the live domain.
Where can I find deactivate this license
I have purchased this theme and activated it. After that I had a little error and I reset my WordPress. but what happened was that I couldn’t activate my premium theme again. When I enter the purchase code it always shows “License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!”. Where can I find deactivate this license from active instance(s). Even though my website domain has not changed and is still the same
Hello,
Thanks for writing in! The issue is resolved. Please check with your opened ticket.
