41 comments found.
Control block Patterns - Something went wrong with the plugin API.
Also Version 3 demo not importing, 404 error.
Did you purchase our theme? Please provide purchase code and also message us here https://themeforest.net/user/jthemes/ so we can provide you further support.
Just uninstalled theme. No edits. Cant hide author of posts, nothing changes. Less functctionality. Yes purchased it on secondary account.
We can only assist you if you contact us from the profile you purchased our theme.
Hello, I purchased the theme, but I have no ‘Theme Options’ in ‘Customization’ at all. I cannot change it. Nor can I set up the Email Subscription, I have no ‘Email Subscription’ under ‘Website Account’. Please assist me with this. Thanks.
Thank you for bringing this to our attention!
Please follow the documentation here for guidance on setting up the email subscription: https://jthemes.net/themes/wp/genz/documentation/#control-email-subscriber
If you’re still facing issues or can’t find the ‘Theme Options’ or ‘Email Subscription’ settings, feel free to reach out to our support team directly at jakjim@gmail.com — our developer will be happy to assist you further.
I am getting folowing error while importing. please look into this urgently I have also sent the login details via contact form of themeforest. thanks
[WARNING] Failed to import pa_color Blue [WARNING] Failed to import product_cat Clothing [WARNING] Failed to import product_cat Decor [WARNING] Failed to import product_visibility exclude-from-catalog [WARNING] Failed to import product_visibility exclude-from-search [WARNING] Failed to import product_type external [WARNING] Failed to import product_visibility featured [WARNING] Failed to import pa_color Gray [WARNING] Failed to import pa_color Green [WARNING] Failed to import product_type grouped [WARNING] Failed to import product_cat Hoodies [WARNING] Failed to import pa_size Large [WARNING] Failed to import pa_size Medium [WARNING] Failed to import product_cat Music [WARNING] Failed to import product_visibility outofstock [WARNING] Failed to import product_visibility rated-1 [WARNING] Failed to import product_visibility rated-2 [WARNING] Failed to import product_visibility rated-3 [WARNING] Failed to import product_visibility rated-4 [WARNING] Failed to import product_visibility rated-5 [WARNING] Failed to import pa_color Red [WARNING] Failed to import product_type simple [WARNING] Failed to import pa_size Small [WARNING] Failed to import product_cat Tshirts [WARNING] Failed to import product_cat Uncategorized [WARNING] Failed to import product_type variable [WARNING] Failed to import pa_color Yellow [WARNING] Failed to import product_cat Accessories
Thank you so much for your quick response and support. My problem was solved in few hours. Million Thanks JThemes 
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsdone !
Only Bugs and doesnt work … also i cant import whitout trouble:
—Downloaded files—
The import files for: Home were successfully downloaded!
Initial max execution time = 1200
Files info:
Site URL = https://xxxx.de
Data file = /var/www/clients/client1/web38/web/wp-content/uploads/2024/05/demo-content-import-file_2024-05-01__21-10-48.xml
Widget file = /var/www/clients/client1/web38/web/wp-content/uploads/2024/05/demo-widgets-import-file_2024-05-01__21-10-48.json
Customizer file = not defined!
Redux files:
not defined!
—ocdi/before_content_import—
—ocdi/before_widgets_import—
—Importing widgets—
Blog Sidebar 1 :
Block – No Title – Imported Block – No Title – Imported Block – No Title – Imported
Footer widget #1 :
Block – No Title – Imported
Footer widget #2 :
Navigationsmenü – Categories – Imported
Footer widget #3 :
Block – No Title – Imported
—ocdi/after_import—
Hello, Thanks for your attention to this matter. We apologize for your experience with our theme.
Please share your website admin credentials with us, Here: https://themeforest.net/user/jthemes/#contact or jakjim@gmail.com Our developer will look into it and get back to you as soon as possible. We are committed to fixing our theme-related issues. I hope you will help us to fix this issue.
Hi, I have another issue with specifying catagories on the front page on different sections, I have created catagories, when I edit the page with elementor and I want to choose the catagory that I have created it doesn’t show, it shows only the blog catagory wich was already there, Is there any way to fix, Thanks
Thank you for bringing this to our attention. To address the issue you’re experiencing with specifying categories on different sections of the front page using Elementor, please follow these steps:
Go to the edit page with Elementor. Locate the category widget. You should find an option to “Specify category to retrieve” options. Add your specified category here.
I have attached an image URL for your reference. https://prnt.sc/z6vtbL91cIyTIf the issue persists, kindly share your website login credentials with us at jakjim@gmail.com, and our developer will investigate the matter and get back to you promptly. Thanks for your understanding.
PS. Please purchase extension support so we can answer you in future.
sure I want exactly what is in the screenshot you sent, but I can’t choos in my website. I have snet the credentials to the shared email. Thanks
Please purchase support extension first so we can give you further response.
sorry I can’t purchase the support because I bought it six month ago and I have just started to use it but I face to multiple issues, if you can’t fix it just let me know I will buy another theme. or I will try to fix it by my self
Hi, I have installed all the plugins but the “Control block Patterns” plugin shows this issue “Something went wrong with the plugin API.” I have installed the latest version 1.2.5 of the theme How can I silve this problem?
To address the issue with the “Control block Patterns” plugin, Please download the “Control block Patterns”
1. Installing a WordPress plugin from a downloaded file is quite simple. Here’s a step-by-step guide:
Download the Plugin: First, download the plugin file from this https://downloads.wordpress.org/plugin/control-block-patterns.zip source.
Typically, plugins are downloaded in a ZIP format.
Navigate to the Plugins Page: Once logged in, go to the “Plugins” section on the left-hand menu.
Click on “Add New”: This will take you to the “Add Plugins” page.
Upload Plugin: At the top of the page, you’ll see a button labeled “Upload Plugin”. Click on it.
Choose File: Click the “Choose File” button and select the plugin ZIP file you downloaded earlier from your computer.
Install Now: After selecting the file, click on the “Install Now” button.
Activate the Plugin: Once the plugin is successfully installed, you’ll see a success message. Now, click on the “Activate Plugin” link to activate it.
Thank you, The Issue solved
Your welcome, Please rate us 5star if you like our work and support. You can rate us from below link
https://themeforest.net/downloadsBest Regards, Jim
Hello, I installed the theme but in the menu “Customizing” there isn’t theme options. What could be the cause? Is elementor pro necessary?
I just want to change the colour from dark to light
Thank you for reaching out about changing the color mode in the theme.
To switch from the dark mode to the light mode, please follow these steps:
Navigate to “Customizing” in your WordPress dashboard.
Select “Theme Options.”
Under “Header options,” locate the “Default Color Mode” setting.
Choose the “light mode” option.
Finally, remember to click on “Publish” to apply the changes.
By following these steps, you should successfully transition your theme’s color mode from dark to light.
If you encounter any difficulties or have further questions, please feel free to reach out. I’m here to assist you every step of the way.
I’d like to clarify that Elementor Pro is not necessary for accessing theme options. Please ensure that you have installed and activated all the required plugins for the theme. Sometimes, certain features and options are dependent on these plugins.
If you have already installed and activated all the required plugins and are still experiencing issues with accessing theme options, please share your website admin credentials here: jakjim@gmail.com . I’ll be happy to assist you further in troubleshooting and resolving this matter.
Hello Could you please inform me of the anticipated release date for the RTL version?
Thank you for reaching out. We appreciate your interest in our RTL version.
I’m pleased to inform you that we are actively working on the RTL version, and our current plan is to publish it by the first week of next month. We are committed to delivering a high-quality product that meets your needs.
Is RTL (Right-to-Left) support now available?
Hello, Thanks for your attention. Yes, RTL (Right-to-Left) support is available now. Available version 1.2.5 Thanks for your interest in our Genz theme.
After updating the theme, the color mode switch stopped working on my site. When I select the Light option, the website is still in a dark color. Before the update, everything worked fine.
Thank you for reaching out to us regarding the issue you’re experiencing with the color mode switch on your website after updating the theme.
To address this promptly, we recommend ensuring that you have updated all the theme-required plugins. Sometimes, compatibility issues arise due to outdated plugins. Please make sure all plugins related to the theme are up to date.
If the issue persists after updating the plugins, it might require further investigation by our developer team. You can contact them directly with your specific issue by using the following link: Email Jthemes https://themeforest.net/user/jthemes#contact. They will be able to provide you with targeted assistance and resolve the problem effectively.
PS. Please purchase support extension
I updated all plugins, I also install theme on subdoamin is still same isuue.
Hello, We apologize for your experience with our theme. Please share your website URL and admin credentials with our support team here: https://themeforest.net/user/jthemes#contact, so that we can investigate this issue. We are committed to fixing any theme-related issue. Thanks for your cooperation and understanding.
PS:: Please purchase support extension
support rtl ??
Thanks for your interest in our Genz theme! We’re currently working on implementing RTL (Right-to-Left) support, and the supported version will be released very soon. We appreciate your patience and look forward to providing you with an enhanced experience for RTL languages.
hi sorry but how can i set dark mode as default please ?
To set Dark Mode as the default on your platform, please follow these simple steps:
Log in to your account.Navigate to “Customizing” in the menu.
Select “Theme Options.”
Look for “Header Options” and click on it.
Scroll down until you find the “Default Color Mode” option.
Choose the “Dark Mode” option from the available choices.
Don’t forget to save your changes by clicking on the “Publish” button.
By following these steps, you’ll successfully set Dark Mode as the default color mode for your platform. If you encounter any issues or have further questions, feel free to reach out. We’re here to help!
Hi can you please explain to me how to do the new Update wiouthout affecting the website content ?
Certainly! Updating your WordPress theme is an essential task to ensure that your website stays secure, optimized, and compatible with the latest features. However, it’s crucial to follow the right steps to avoid any disruption to your website content. Here’s a step-by-step guide:
1. Backup Your Website: Before making any changes, it’s essential to create a backup of your entire website, including the database and files. This ensures that you can restore your site to its previous state if anything goes wrong during the update.
You can use a WordPress backup plugin or perform manual backups through your hosting control panel.
2. Check Theme Compatibility: Before updating, make sure that the new theme version is compatible with your current WordPress version. Additionally, check if there are any specific instructions or requirements provided by the theme developer.
3. Update in a Staging Environment: If possible, set up a staging environment that is a copy of your live website. This allows you to test the theme update without affecting your actual site. Many hosting providers offer staging environments as part of their services.
4. Child Theme Usage: If you’ve made customizations to your theme, it’s recommended to use a child theme. This ensures that your customizations are preserved during theme updates. If you haven’t set up a child theme, consider doing so before updating.
5. Update Using WordPress Dashboard: To update your theme without affecting content, follow these steps:
a. Login to Your WordPress Dashboard:
Log in to your WordPress admin area.
b. Navigate to Appearance > Themes:
Go to the “Appearance” menu and select “Themes.”
c. Click the “Upload Theme” button.
d. Select the latest Genz ZIP file you downloaded and click “Install Now”.
e. Click the “Replace active with uploaded”
6. Update Plugins:
Theme-required plugins, make sure to update them as well.
a. Go to Appearance > Install Plugins
6. Test Your Website:
After updating, thoroughly test your website to ensure that everything is functioning as expected. Check various pages, posts, and functionalities.
7. Monitor for Issues:
Keep an eye on your website for a few days after the update to ensure that there are no compatibility issues or unexpected problems.
8. Rollback if Necessary:
If you encounter issues, you can use the backup you created earlier to restore your website to its previous state.
Remember that themes may have different options and configurations, so it’s essential to check the documentation provided by the theme developer for any specific instructions related to updates.
hi sorry but how can i communicate the three forms with my email account the subscribe button the contact form the news letter form
Thank you for reaching out. To connect the email subscription forms on your website, follow the steps below:
Subscribe Button:
Go to your website settings.
Navigate to “Email Subscription” settings.
Find the “Email Subscription Form URL” option.
Insert the Mailchimp post URL: http://blahblah.us1.list-manage.com/subscribe/post?u=5afsdhfuhdsiufdba6f8802&id=4djhfdsh99f
Contact Form:
If your contact form is built using a plugin or third-party service, look for an option related to email subscriptions.
If there’s a custom solution, your developer may need to integrate it with Mailchimp. Share the Mailchimp post URL with them for implementation.
Newsletter Form:
Follow the same steps as for the subscribe button, but ensure that the form you’re referring to is specifically designed for newsletters.
Insert the Mailchimp post URL: http://blahblah.us1.list-manage.com/subscribe/post?u=5afsdhfuhdsiufdba6f8802&id=4djhfdsh99f
For your convenience, I’ve attached an image URL of the settings page: Screenshot https://prnt.sc/8df3W3YTT75K
If you encounter any issues or have further questions, feel free to reach out.
what is the difference between this Subscribe Button: Go to your website settings. Navigate to “Email Subscription” settings. Find the “Email Subscription Form URL” option. Insert the Mailchimp post URL: http://blahblah.us1.list-manage.com/subscribe/post?u=5afsdhfuhdsiufdba6f8802&id=4djhfdsh99f
and this : Newsletter Form: Follow the same steps as for the subscribe button, but ensure that the form you’re referring to is specifically designed for newsletters. Insert the Mailchimp post URL: http://blahblah.us1.list-manage.com/subscribe/post?u=5afsdhfuhdsiufdba6f8802&id=4djhfdsh99f For your convenience, I’ve attached an image URL of the settings page: Screenshot https://prnt.sc/8df3W3YTT75K
becouse the subscribe button it works but it doesnt for the newsletter i don’t know what to do ?
Verify that the associated Mailchimp post URL for the newsletter form is correct and matches the configuration in your website settings. If the issue persists or you encounter any difficulties, please don’t hesitate to reach out to our support team at jakjim@gmail.com. We’re here to assist you promptly.
Thank you for your patience, and I look forward to resolving this matter for you.
Hi, how to remove preloader and add new icon. in Elementor setting it says none. but there is already a preloader. https://sagarvk.com/
Thank you for reaching out to us with your question regarding the preloader on your website. I understand the importance of customizing this aspect of your site, and I’m here to assist you in resolving this.
Go to “Customizing” in your WordPress dashboard. Within the Customizer, find “Theme Options” and click on “General Options.” https://prnt.sc/6h6nC3lwsYhtDisable Preloader Animation: Look for the option that says “Disable preloader animation?” and ensure it is selected.
If you face difficulties or if the issue persists, I recommend sharing your site credentials with our support team for further assistance. You can do this by emailing Jthemes at the following URL: https://themeforest.net/user/jthemes
If you have any additional questions or concerns, please don’t hesitate to let us know. We’re dedicated to ensuring your website meets your expectations.
Hi, in the mobile view, there is a space coming above header menu. How to fix it. https://sagarvk.com/
Thank you for bringing this issue to our attention. maybe some plugin issue makes a margin-top: 90px; please follow the below steps:
1. Navigate to Customizer:
Go to “Appearance” > “Customize” from the WordPress dashboard. This will open the Customizer interface.
Look for a field or option where you can add custom CSS. Use the following CSS code as a starting point:
/* Adjust the logo */
@media (max-width: 991.98px){
main { margin-top: 0px;}
}
/* end Adjust the logo */
Thank you once again for bringing this matter to our attention. your cooperation is highly appreciated.
thank you. https://sagarvk.com/ is working great
Hi, I’m a data analyst, and I would like to use this theme for my portfolio and to share my writings. Is it possible for me to use it and modify anything as needed? Additionally, is it easy to add blogs through modifications? (I have experience in PHP; I successfully created a complete e-commerce website three years ago, but currently, I am not familiar with WordPress as I have never used it before.) if you have any youtube video to follow with to have the possibility to install and take controle of the theme, i will buy it on your next answer, thank you
Thank you for reaching out and expressing interest in using the theme for your portfolio and writings. I’m delighted to assist you with your queries.
Yes, you can certainly use and modify the theme to suit your needs. The Genz theme is designed to be customizable, allowing you to showcase your portfolio and share your writings effectively. You can modify various aspects of the theme, including layout, colors, fonts, and more, to align with your preferences.
While we don’t have a specific YouTube video for this theme, there are numerous tutorials available online that guide users through the installation and customization of WordPress themes. In your download folder, you will find the theme documentation.
If you have any specific questions during the installation or customization process, feel free to reach out to our support team, and we’ll be happy to assist you promptly.
Thank you for considering Genz for your project, and I look forward to assisting you further.
Hi any black friday sale available
Please email us here :: jakjim@gmail.com
hi , can u provide an image of the theme option page ?
https://prnt.sc/3CACErvsE7UO Theme documentation:
https://jthemes.net/themes/wp/genz/documentation/
Elementor – page builder supported. No coding is required to build the page. You can customize everything you see on our demo site.
Customizer Settings :
Post settings: Archive-title, excerpt length settings, sticky text settings, trending news settings
Dynamic styles: Dynamic Google fonts, dynamic font sizes, dynamic colors, dynamic background colors.
Did you make any decision?
I set/upload and activate theme all ok. But when i try import demo data, as stated in documentation, i got http error code 503 after 3-4 min of doing importing? Is there anything that i missing or ?
Please provide your site admin credentials here :: https://themeforest.net/user/jthemes/
and we will check what’s wrong.
Hello… I solved it. It was due to less time in INI editor… i think it was max_execution_time. I set to 360 and it solved it
Wonderful, Please let me know if you need any other assistance.
Hi, does this theme support RTL?
Right now our Genz theme doesn’t support RTL, but we are working on supporting RTL and will release the RTL version very soon.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
author I need help, the Jthemes doesn’t work in my wordpress website : https://bit.ly/3sDgPb9
It looks like you have not imported the demo content, Please import demo content and change frontpage from Settings > Readings area.
Ialso responded in email, Please make sure you check spam folder too
