62 comments found.
Hello, How i can de activate the newsletter can someone help me please?
Hi There.,
Navigate to Pages -> Homepage -> Edit with Elementor -> Pop up Box -> Settings -> Trigger type -> Select External Class / Id.
Refer: https://prnt.sc/juWpwRWyFm6I
Thank you!
Hi There.,
Hope your query is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you.
If you’re satisfied with our support, we kindly request that you consider rating us. You can watch a video explaining the rating process here: [http://recordit.co/YqdTBuEJRm]. We hope for a 5-star rating from your side.
Hello Sir, i deleted the pop up box, but is not working, it is the same when i enter with icognito it’s apear again. How to remove this newsletter popup
Hi.,
Please follow the instructions and delete the popup properly: https://recordit.co/wt4tvrVuXe
Additionally, we request you please clear the site caches using any WordPress cache plugin and regenerate the Elementor here (refer to: https://prnt.sc/bD6CRSqFkTak).
Afterward, if the issue persists Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hello, I have questions and problems
1. I want to make a custom breadcrumb background image for each page, is it possible to do this?
2. The custom staff options field is broken on my doctors page. screenshot -> https://prnt.sc/nxZjhCuH4-ow
3.I want to write the specialized field instead of the doctor’s name in the breadcrumb of the doctors. I got ss from the demo page -> https://prnt.sc/IBJ8ru3zF75K
if you need a code change, I can do it if you share the codes
Hi.,
1) Please refer to edit the Breadcrumb Individually.
Navigate to any page that you want to edit the Breadcrumb individually => Breadcrumb => Individual Option.
Refer: https://prnt.sc/6n5_I1obMfVB
2), 3) To investigate the issue we request you to share your site’s WP and (FTP or Cpanel) log in credentials by marking your response as private with us so that we can check and let you know.
Thank you!
Hello,thanks your for your answer.
1-) I changed by breadcrumb background succesfully with your answer but i cant see this breadcrumb background settings for doctor pages,treatment pages
2-) I want to delete or change (if possible) this navigation (only “home”) https://prnt.sc/r-5-pRA7h4U5
Hi.,
We add the breadcrumb settings to the doctors and Treatments pages please check and let us know.
https://prnt.sc/jm-j2oz5il4u https://prnt.sc/QM-mu9B8HxqwWe have made some effort to add the breadcrumb settings to those pages if you’re satisfied with our support, we kindly request that you consider rating us. You can watch a video explaining the rating process here: [http://recordit.co/YqdTBuEJRm]. We hope for a 5-star rating from your side.
Thank you!
Hello, Thank you for adding doctor and treatments breadcrumbs before. Since I have published the old backup of the added real site, I cannot access these features and there are features that do not work on the site.
missing features: 1-breadcrumd writes “home” in the first item, I want this text to be replaced with “Anasayfa” 2-I want to customize the Breadcrumb background for doctor pages, I want to be able to write breadcrumb text. “Anasayfa>Doktorlar(doktorlarimiz/)>[doctor_name]” 3-I want to customize the Breadcrumb background for treatment pages, I want to be able to write breadcrumb text. “Anasayfa> Tıbbi Birimler(tibbi-birimler/)>[treatment_name]”
features not working: treatments breadcrumb settings not working-> https://prnt.sc/GdQCW1ArE9aM
doctor breadcrumb settings not working-> https://prnt.sc/DLSBvcIJfM-_
breadcrumb settings of pages not working-> https://prnt.sc/AEyRIY3NLYGeHi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ BuddhaThemes Support So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hi! I have a problem in the Safari browser – the website does not display properly – some tabs look as they should, but on others nothing is displayed, there is just a blank page (including on the home page). This is my website address: https://dermatologkalisz.pl/ What can I do?
HI.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ Support So that, we can check the issue and let you know.
Thank you!
Hi, I wrote a message to you a month ago, then I again wrote a message with access data over two weeks ago and I still haven’t received a reply.
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com.
Kindly provide us with some screenshots or short videos along with your FTP credentials. Also, please mention your Mac version to help us better understand your concern and offer you an effective solution. Providing these details will enable us to assist you more efficiently.
Please send your request to us directly at this email support@wedesignthemes.com
We look forward to helping you!
Hello and respect. We have encountered several issues while working with the Sirpi theme, and we would appreciate your guidance.
1- Our website uses the WPML plugin for multilingual support. The problem we have is that WPML is not properly synchronized with the header and footer sections of the theme, and the WPML language switcher is not displayed in the header or footer. What is the solution to this problem?
2- We designed and configured our 404 page using the Elementor page builder, but it seems to be incompatible with the theme and appears distorted. (The designed page appears without any issues when editing it with Elementor.)
3- The single post pages for our blog are designed using the theme, but is there a way for us to design the single post pages using the Elementor page builder?
4- We want to display “blog” instead of the article category in the breadcrumb navigation for the website’s articles, starting from the homepage.
5- in themes, we have 6 sirpi theme whit same date. Does it matter which one is active?
Thank you for your assistance.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/BuddhaThemes#contact So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
hi how can select stripe for payment ? only paypal
Hi There.,
We don’t have Stripe payment available for bookings. You can choose either PayPal or pay upon arrival options
Hi, I want to change the breadcrumb background image I followed this path but it didn’t change Customize theme > site breadcrumb > color & breadcrumb
I checked the theme code files but couldn’t find the right place
If I need to use a code, can you help me find its location?
Hi.,
1) Please refer to global settings: https://docs.wedesignthemes.com/dt_articles/site-breadcrumb-2/
2) Please refer to individual settings: https://prnt.sc/HKPPmX3F1JnA
Thank you!
Hello, I have the following error : The package could not be installed. The theme is missing the style.css stylesheet.
Hi.,
Thank you for contacting us.
A common issue that can occur when installing WordPress themes is the “The package could not be installed. The theme is missing the style.css stylesheet.” error message is displayed when uploading or activating the theme.
Please refer to the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@buddhathemes.com
Hi! Trying to create a Mega Menu with elementor, but cannot edit the menu because “edit with elementor ” link doesnt appear on the menu item, also there is a tutorial or guide to create de mega menu?
Hi There.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check and assist you with a better solution.
hey, i cant change doctors pictures. can you help me with that? also, i want to find the treatments i created on the appointement section. i need help asap
Hi.,
Thank you for contacting us.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Hello Team,
I have a few questions regarding the theme:
1. Are all sections on the theme built using Elementor, and are they responsive if changes are made to them without the need for CSS?
2. Do all padding and margin options work without requiring the implementation of CSS separately for Mobile, Tablet, and Desktop?
3. Is there a backend demo system available to test the theme?
4. Are the header and footer built using Elementor?
Thank you.
Hi There .,
Thanks for contacting us and being interested in our theme!!
The theme is constructed with Elementor, allowing you to customize it to your specific needs.
Please note that we do not have a backend demo option in our theme.
Both the footer and header were created using Elementor.
You are welcome to proceed with the purchase of our theme. If you encounter any difficulties while setting up or configuring the theme, please feel free to reach out to us. We are here to assist you
hello, i am facing huge problems with the demos. once install one of the two demos through Unyson plugin. a error message appear with no content. and when i refresh the wp dashboard, the website’s gone. Sorry, this page doesn’t exist. Please check the URL or go back a page. 404 Error. Page Not Found. please help me with this issue asap.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi.,
1) We have checked the shop page footer working fine from our end if the issue persists kindly send us the screenshot so that we can check and let us know.
2) Please refer to edit the custom template for a single page: https://recordit.co/vqJMsK5sGY
Thank you!
Facing major issues while installing Unyson plugin and its not getting installed. My service detail page and blog page are not appearing at all. Please help
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/buddhathemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
hi, the page of “appointment” is empty and I cannot change it by elementor and when I click on this button in my website , I see an empty page. could you help me, please?
Hi.,
Please check whether all the theme-required plugins are installed and activated. If not, kindly activate them and check if the issue is resolved. If the problem persists, please send us your website’s WP (WordPress) and FTP login details via the right-bottom form located at https://themeforest.net/user/buddhathemes so that we can investigate the issue and provide a solution.
Thank you!
Unable to install Unyson plugin. Returned error “Something went wrong with the plugin API.” Same problem, i downloaded the plugin installed, and don’t see the demo content upload! it only option to back up content!
Solved!
Hi, I need to make the appointment button a dropdown button. I will direct you to two different options. I couldn’t do it in Elementor. Is there an easy way to do this?
HI.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
Thank you!
It has been four days since we sent you an urgent inquiry, and we have yet to receive a response. Frankly, we expected much more considering our prior collaboration and the fact that we hold a paid license, which explicitly states our entitlement to full support.
The lack of a reply not only halts the progress of our project but also impacts our ability to deliver the best possible services to our clients. Not to mention, every minute of waiting time further escalates our stress and dissatisfaction.
We are not asking for much – just prompt and efficient communication that will enable us to resolve ongoing issues. Given our paid license and its promised support, we expect this situation to be urgently addressed and for you to provide a timely and appropriate response.
Please send your request to us directly at this email support@wedesignthemes.com
hi, I want to make changes to the permanent links created for services and doctors. for example instead of url/dt_services/rhinoplasty url/treatments/I want to do rhinoplasty
Hi There.,
Please navigate to WedesignTech Settings -> Booking Options -> Treatment Type Options -> Permalinks
Refer: https://prnt.sc/dzTMk6p4h58E
Hi themessupport,
First and foremost, I’d like to thank you for your swift response concerning the previous issue with the slider. We’ve resolved the situation through alternative means and look forward to focusing on further site optimizations. However, new challenges have emerged.
The first issue pertains to the font used across our website. Without any alterations in the settings, the font has spontaneously changed to bold. While editing the page with Elementor, everything appears normal, which I will illustrate with attached screenshots. https://drive.google.com/file/d/1eSwFok7Nj2kzNDjlA7awFZfpbLAeu2EO/view?usp=sharing (ELEMENTOR) https://drive.google.com/file/d/1LwXtHk7AU4Wek9R7A9hAVKWRscSZGHTW/view?usp=sharing The second issue involves the appearance of the footer on the mobile version of our site. When editing it, everything looks as it should, but upon viewing it on a mobile device, the display falls short of expectations. Again, I will provide attached images to illustrate this concern. https://drive.google.com/file/d/1Jtwin1l12WT-gEZrEtQwvRCWAReIcQvZ/view?usp=sharing https://drive.google.com/file/d/1vovKX559hmMt9nthmaiAKCNHhaMfoMqu/view?usp=sharing Given that these are urgent matters, I kindly request a rapid response. Thank you in advance for your ongoing support.
We’ve provided the necessary access credentials for you to get into the system and resolve these issues. Given that these are urgent matters, I kindly request a rapid response. Your timely intervention has been invaluable in the past, and we’re optimistic about a swift resolution this time as well.
Thank you in advance for your ongoing support.
Hi.,
We have resolved your queries kindly check and let us know.
Please have a look: https://prnt.sc/aGx2ocOe40C9
https://prnt.sc/5Pbe6N5_bU--We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
I have reviewed the solutions you’ve provided through the attached links and video materials.
However, I’ve noticed that when we implemented additional changes to our website’s footer, everything reverted back to its original state. Could you please clarify what was specifically done in the initial solution? This would help us better understand the situation and hopefully prevent the issue from recurring.
Of course, I’d like to note that we will certainly be leaving feedback on your service, as we believe customer support is pivotal for the success of any organization. Thank you in advance for the additional information.
Hi There.,
Please consider sharing screenshots or short videos related to your query. This will enable us to gain a clearer understanding of your concern and provide you with a more effective solution.
Unable to install Unyson plugin. Returned error “Something went wrong with the plugin API.”
Hi.,
Sorry for the inconvenience.
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
If still facing any issue please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/buddhathemes So that, we can check the issue and let you know.
You can send your request to us directly at this email support@wedesignthemes.com
Thank you!
