Hi.,

1) Yes, we can give you a discount of $10 and you can buy it for $49. Kindly confirm.

2) We are sorry to say that, we didn’t understand your other query exactly. Kindly mention your exact requirement in detail, so that we can check and let you know.

Thanks for your promotion. My customer no need to add to cart or buy now option, customer only send inquiry email instead of add to card . Can I add file (PDF) on product page ?

Hi.,

We are having enquiry about product form in product page by default. If customers sent an enquiry, it will reach to your email, please have a look. (Refer: https://prnt.sc/26ikdeh, https://prnt.sc/26ikdkz ). Instead of adding pdf file, you can add description to the product page in product tabs. (Refer: https://prnt.sc/26ikh51 ).

Can we disable add to card and replace inquiry email option to ? Then I can add pdf file on additional tap ?

1,if i buy this theme can you please help me to replace send inquiry email option instead of add to cart or buy it now option > 2, i should be clear before purchase that i can add pdf file on addtional tap ? or can we place pdf file beside on product main picture

Hi.,

Yes we can disable the cart button, but it is not possible to replace the cart button with enquiry form. It will be present below the tabs section. You can add the pdf content to the additional information tab, but it is not possible to add pdf file to the tabs.

Hello, please check this store : https://www.nutskernel.com/collections/walnut/products/walnuts-light-amber-quarters

Hi.,

We are sorry to say that this feature is not available in our theme.

can i add PDF ( technical data sheet ) on under page ?

Hi Mutaaly.,

Thanks for your interest. Kindly mention where you need to add the Technical datasheet. You can create a page for the technical datasheet where you can paste all the data from the PDF on that page. We are sorry to say that attaching a PDF on the page is not possible. We are awaiting your purchase and like to travel with you.

Hi, please send me promo code for purchasing

Hi Mutaaly.,

We have reduced the price of this theme to $49. Please purchase it and let us know.

i just purchased, i’m your fan .and is this shopify 2.0 verison ?

Hi Mutaaly.,

Yes our theme is shopify 2.0 updated.

Regards., BuddhaThemes Support.

zip does not contain a valid theme: missing template “layout/theme.liquid”

i tried to install now but this error

Hi Mutaaly.,

Please unpack the whole package after downloading it from Themeforest. On that extracted themeforest-theme-trixe-theme, You can find files like Documentation, theme.zip, Log.txt and Readme.txt. You need to install the file “trixe.zip ”.

Regards., BuddhaThemes Support.

i installed and nothing inisde , setting, pages ,sample products,,,ect

it’s not the same as theme, i just want the same as theme and change contents only

Hi.,

Thanks for purchasing our theme. Kindly mention your exact issue with our theme so that we can help you overcome that issue. All the settings like font, alignment will be the same as in the demo except the images and sample products. You may need to create the products. Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license. You can get the images from the link below.

https://themessupport.com/buddha-shop/trixe/images.txt

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Hi.,

The theme is completely editable as per your requirement. You can get the entire structure and data the same as the demo site. We do not provide images as they are copyrighted and products need to be added by you as per your store requirement. You need to add images and products at your convenience.

i dont mention about images. all store setting .

send me your email address i will add as stuff to check out

Hi.,

Kindly create a staff account for this email id support@wedesignthemes.com and let us know so that we can check the difficulty that you are facing and help overcome it.

invitation has been sent . please check

Hi.,

All the theme settings will be the same. You have to assign the page first to display the inner pages. To assign the pages, Please publish your theme first. After publishing your theme, go-to the online store > pages > Create a page (Refer: https://prnt.sc/27DFuHld4zqG) > Give a page name and choose the template. Now the options will be appearing on the about us and other pages. (Refer: https://prnt.sc/xiAIHI_e02yW). We are sorry to say that we do not give the sample products data, you may have to add your own products.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

screen shot has removed . i dont want sample product data, only setting up to same as demo , i’m not programmer so i can i only edite contents and upload images . can you please set it up as demo looks like, products and images i can upload .

Hi.,

Your theme is customized as our theme, We have attached a video that shows both the themes are similar in design. Our site: http://recordit.co/yObRL5s6fh Your site: http://recordit.co/5St5Qp8jmY . Kindly mention if you face any other issues.

If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

it seems there’s no settings or menu is also empty . i hoped that this theme is exact what i want to previous theme which i purchased .

how to change logo , email & phone on header andhow to create mega menu

Hi,

1) Kindly follow the below steps to add menu items on footer.

Go to Navigation > Click Add menu (Refer:https://prnt.sc/xsA0kZnHJsys) > Give title for the menu and add menu items (Refer: https://prnt.sc/JSdOkGSMarQn) >Save.

In the customization panel > Footer > Choose a menu name you have created

(Refer:https://prnt.sc/vsItckF7iWPG) > Save.

2) Kindly follow the below steps to change the logo

Go to the Header in the customization panel > Logo > Select the image as per your requirement and save the changes (Refer:https://prnt.sc/q6XgqUIPeHPa ).

3) Go to the Header in the customization panel > Header contact > Change mail id and phone number as per your requirement (Refer: https://prnt.sc/qp98Q7Egh16L).

4) You can find the megamenu option in the Header. In that, we can pick images or products visible like that. Firstly create a Nested Dropdown Menu in the Navigation. (Refer: Find the Nested dropdown creation video from the below link https://youtu.be/UrKrgOWRvzM)

Kindly follow the below steps to get images like that. In the customizations panel, Click the arrow which is at the left side of the Header > Add block > Promo image (Refer: https://prnt.sc/KYkbEhgH3I1A) > Type the map item > Choose number of columns > Select images > Give heading and buttons as per your requirement and Save the changes. (Refer: https://prnt.sc/XCZ35EZ0tDCL)

Kindly follow the below steps to get products like that. In the customizations panel, Click the arrow which is at the left side of the Header > Add block > Product (Referhttps://prnt.sc/HDCaJkd57rae ) > Type the map item > Choose number of columns > Select Products and Save the changes. (Refer:https://prnt.sc/IRZ4S5NBtbph),

5) We are sorry to say that, we didn’t understand your query. Kindly mention your exact issue with some screenshots so that we can check and let you know asap.

6) To create an Faq page.

Go to Online shop > Pages > Add page (Refer: https://prnt.sc/26wunl5 ) > Type the Page title > Make the Page visible > Choose the template as faq > Save the changes. (Refer: https://prnt.sc/p_cMZcrQgIzL)

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

ok,. thnaks. some more screenshots has removed. please check this link on desction is not working .https://prnt.sc/JPwawoR5Vys3

and how to upload and visibale on menu https://prnt.sc/hmCqwkgnVPeA

sign in is missing on my store : please take a lookt at : this’s demo : https://prnt.sc/GKcSS6iVIliM , this is my site :https://prnt.sc/1mvG82xo8rYV and how can change this footer letter : https://prnt.sc/CjJT0mpNWAsz

Thanks

Hi Mutaaly.,

1) You need to select the text and then the link icon will be enabled. Then you can convert the selected text into a link. (Refer:https://prnt.sc/FHCb_kbE4kzq)

2) Kindly follow the below steps to get products like that. In the customizations panel, Click the arrow which is at the left side of the Header > Add block > Product (Refer:https://prnt.sc/eXmNakXHlzLp ) > Type the map item > Choose the number of columns > Select Products and Save the changes. (Refer: https://prnt.sc/IEAb0_YrBctO).

3) Kindly follow the below steps to enable the account in the header. Go to the Header in the customization panel (Refer: https://prnt.sc/jAOvCQO0kTjk ) > Header icons> Enable the Account link check box > Save the changes. (Refer: https://prnt.sc/6Xuch89-QWrb ).

4) The footer text is coming from the store details you have given in the settings. Kindly make changes in the store details so that the changes will get reflected in the footer too. (Refer: https://prnt.sc/5CNvWDYQyrtT ).

Hope you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Hi, my store has setting properly , but it’s not showing up . please take a look at .

https://prnt.sc/U_4iTXltvDL7

Hi Mutaaly.,

The accounts icon has been made visible in the header, please have a look. (Refer: https://prnt.sc/DnqSvRsjkl6m ).

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

i cant do Brands on menu and mega menu . can you please seti one sample for me onm y store ?

Thank you

i created menu but it’s showing up mega menu please take a look at this : https://prnt.sc/6aKl_IISqnQZ

Hi Mutaaly.,

Kindly type the map item name the same as the menu item name, please have a look. (Refer: https://prnt.sc/fzqLVHJX9_0S, https://prnt.sc/8ytdqTS8L6l0 ). Because of that only it was not showing up.

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

why most of the screentshot has been removed . can you please set Brands on mega menu , i could not,

Hi Mutaaly.,

We are sorry for the inconvenience. The screenshots are working fine if you copy the link and paste the link into new tabs. The punctuations at the end of the link are getting added to the link while sending it to you. Kindly paste the link and try it. (Refer: https://recordit.co/GycMt8JxBq ).

i uploaded 8-10 main images on product , but it’s only showing up 4 images on product page .

Hi Mutaaly.,

The images are present there as a slider and now we have added navigation arrows for thumbnail images, kindly check it. Refer: https://prnt.sc/EENGRrlx4vzV

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

how can i disbale preview option on footer. https://prnt.sc/f-L_am-9ul2k

i cant find option to change on collection side bar . this one. please check https://prnt.sc/9hA0IiOYpkrf

Hi Mutaaly.,

1) It will be visible on the unpublished theme. If you make the theme live then those preview bars will not come. You can click close preview to hide the preview bar.

2) Kindly follow the below steps to add a product carousel in the sidebar.

Please go to Default collection page > Click the arrow which is at the left side of the collection page (Refer:https://prnt.sc/7uNuA1wNAGRa) > Choose product carousel block > Select change collection (Refer:https://prnt.sc/FB40aGnWRN6b) > Select the collection as per your requirement (Refer:https://prnt.sc/qhGYZ5rZtxCN) > Save the changes.

Hope you are happy with our support. Don’t forget to place your worthy ratings and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Hello, cant find how to disbale the footer please look at this : https://prnt.sc/K-JKXpiyjDIO

addtional information and review tap is emopty how to set ti properly ?

Hi Mutaaly.,

Kindly follow the below steps to add the additional product tab to the product page. Firstly create a page for additional information. 1) Go to the default product page in the customizer > Product pages in the customization panel > Tab 2 > Choose the page that you have created and save the changes. (Refer: https://prnt.sc/ASglh1fSYObA )

2 )To show the reviews, we recommend you to use the product reviews app by Shopify, which you can get from the link below, https://apps.shopify.com/product-reviews

After installing the app, please import the reviews by using CSV files, or display the reviews that come further. To display the reviews, The link has been already given to display the reviews mentioned in the app’s installation.

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Hi Mutaaly.,

If you have logged in to your store and previewed the website, then the footer bar that you are asking for will be visible. It will not be visible if you have viewed the website after logging out. Kindly check with it. (Refer: https://prnt.sc/K-JKXpiyjDIO ).

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thanks for your help. my store is live now . by the way how can change newsletter forms to add name, country ?

Hi Mutaaly.,

The Name field has been added to the newsletter form as per your requirement and the country name will come by default. (Refer: https://prnt.sc/3Nn11FFJmV1H ). You can check that information in the customers section. (Refer: https://prnt.sc/7L7vYXuiVZzt ).

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

i mean first, country ,and phone number on newsletter ? by the way how can i hide the price ?

and how can i disable newsletter pop up .

Hi Mutaaly.,

1) Kindly mention the exact requirement in detail with some screenshots so that we can check and let you know.

2) Kindly follow the below steps to disable the newsletter popup. Go to the Newsletter modal in the customization panel (Refer: https://prnt.sc/lRha82Ys_Zeh ) > Disable the Enable Newsletter modal checkbox and save the changes. (Refer: https://prnt.sc/ITKTa34D0pvh ).

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

how can i hide price on product page ?

social share is not showing on product page

product additional images is messed always , how can we set it right ?

Hi Mutaaly.,

We have tried to access your store, but are unable to login, please have a look. (Refer: https://prnt.sc/ILYM5oQnFcYD ). Kindly recreate a staff account for this mail id support@wedesignthemes.com and let us know so that we can check and let you know. Kindly share us some screenshots for the difficulties you are facing.

oh. i have to look at this . what happened .

social icon is missing on header : https://prnt.sc/WP_FYQP46_U2 and social share on product page is not showing . and product additional images is messed .

already fixed the login . please check your email.

i tried the form Enquiry about product but no received any email .

today mega menu suddently turn right side. please check this ; https://prnt.sc/dFQhsk6QA9HV

Hi Mutaaly.,

1) The product price has been removed as per your requirement, please have a look. (Refer: https://prnt.sc/A3bSDT9oQes3 ).

2) The social icons have been made visible as per your requirement, please have a look. (Refer: https://prnt.sc/vIvxI0tM4PtS ).

3) The mega menu has been corrected, please have a look. (Refer: https://prnt.sc/WK3Dg6U4kqEu ).

4) The thumbnail images have been corrected, please have a look. (Refer: https://prnt.sc/xQdom0j8ZHOR ).

5) We have made some changes in the backend, kindly check with it. It will reach out to you to the mail id you have given in-store details.

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

i tried the form Enquiry about product but no received any email .

Hi Mutaaly.,

For testing purposes, we have changed the email id in-store details and checked it and it reaches the mail which was given in the sender email. (Refer: https://prnt.sc/4AyPTF1lDxq9 , https://prnt.sc/u7kkSrgMjPyI ). Kindly change the mail id back as per your requirement in-store details.

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

it works, thanks you

by the way i already disabled add to cart product or category page. but add to cart is showing up on recently view products . how can i also disable that ?

Hi Mutaaly.,

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Hi Mutaaly.,

The add to cart button has been removed as per your requirement in the recently viewed products, kindly check with it.

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

OK. that’s good. by the way if i want teeth whitening theme customizing how much do you want me to pay ?

Hi Mutaaly.,

Kindly let us know your exact requirements to support@wedesignthemes.com so that we can check and let you know. Alternatively, you can choose any of the themes that suit your requirement from the portfolio below and make customizations as per your requirements. https://themeforest.net/user/designthemes/portfolio https://themeforest.net/user/buddhathemes/portfolio

Best regards! BuddhaThemes Support.

ok. i will send you request email as soon as possible. by the way social share is not showing on product page .

Hi Mutaaly.,

The social sharing buttons have been made visible on the product page as per your requirement, please have a look. (Refer: https://prnt.sc/j95afuicQqe1 ).

Hope you are happy with our support, kindly rate us and leave an amazing review in the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thank you.

newsletter popup how can i put custom field as like country, phone number along with name and email .?

Hi Mutaaly.,

The country name will come by default when signing up, but we are sorry to say that it is not possible to add a phone number field in the newsletter popup.

how can integrate newsletter popup with mailchimp ?

Hi Mutaaly.,

Kindly install the Mailchimp Shopify app and integrate the newsletter using the steps mentioned by them. Kindly find the app link below. https://apps.shopify.com/mailchimp

Thank you. i sent an email for requesting customizng .

Hi Mutaaly.,

The customization work you have asked for will take two days for making those changes as per your requirement. We will charge $300 for the customization work you have asked for. Let us know if you are interested.

i want clean, simple ,easy nevigation . product page only single product, subscription page unique design,

i think we can discuss the price . can you please lower discount ?

Hi Mutaaly.,

1) We are not clear with your first point. Kindly explain it in detail. The custom work, you have asked for previously was included and we have fixed the price. If you need more custom works other than that, the cost will be increased.

2) We are sorry to say that we have fixed the price lower only. Because more work is there to achieve the same design you are asking for. Usually, we charge $30/hour for custom work. But for two days of work, we have charged this much only exclusively for you as you have purchased our theme.

the video is not playing it ’s an error please check： https://prnt.sc/4FkDjwQ9LJv7

Hi.,

The issue has been resolved. Please have a look.

Thank you. by the way how can disable default country on customer ( newsletter subscription ). all customer’s default country is US now.

Hi Mutaaly.,

We are sorry to say that we do not have access to that code, kindly contact Shopify support to resolve the difficulty you are facing.

Hi Mutaaly.,

The slider content overlay color has been removed. Please have a look. (Refer: https://prnt.sc/GujjQ-Fxo1pf ).

Hope you are happy with our support. Kindly rate us. Don’t forget to place your worthy ratings and leave an amazing review in ThemeForest. We are awaiting 5-star ratings from your side. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end

Thank you for your help. I have another question; how do images fit the descriptions? I tried upload product images but it’s half .not full. please check the screenshot: https://prnt.sc/yqi9pLXYeP6k

Hi Mutaaly.,

Kindly reply with your store URL and store login details(Mail id and password associated with your store). Else create a staff account for this new mail id support@buddhathemes.com and let us know so that we can check and let you know.

Hello, unable to add a video section on the front page. how do resolve it?

Hi mutaaly.,

Your support period has expired. You need to renew the support if you need support from us. More about support extension can be read here.

https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

it’s just simple questions, not priority support. anyway i did not use your supports since purchased .

Hi mutaaly.,

Kindly reply with your store URL and store login details (mail id and password associated with your store) so that we can check and let you know. Otherwise, create a staff account for this mail id support@buddhathemes.com and let us know.

sent you an email. please check your email. Thank you

why it takes so long time to get answer by email.

Hi.,

Sorry for the inconvenience. We did not receive your email.

Please send your request to us directly at this email support@wedesignthemes.com

Please check again .

We received your details. Our support team is processing your request. We will update you as soon as possible.