12912 comments found.
Hi, After updating to the latest version, all websites that the woodmart theme is installed on became dramatically slow. I have try to deactivate all 3 parts plugin and all is good but when activate only woocommerce plugin without any another 3 parts plugin the site begin to be extreme slow again.
Regards TAL
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
WoodMart -> Prebuilt websites is not showing up anymore. Can you please tell me the path so I can access it in the URL?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Nope, all I asked for was the URL. Your support loses 1 star.
I went to my Woodmart theme settings and “reset” everything to default, then the Prebuilt Websites link showed up.
For everyone else who needs it, here is the URL so you can work around this bug:
https://yoursite.com/wp-admin/admin.php?page=xts_prebuilt_websites
Sorry for the misunderstanding. It looks like you disabled this section in Theme Settings. And after restoring default settings this option becomes disabled. https://gyazo.com/da13cac224acda40b0e73b3b19f50de6
Hi, I ma using Jewellery with WPBakery .
how to migrate to one of your elementor demo? also, how to understand which demos are elementor based on your website?
thanks
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I am just asking how to filter the demos on your site and you ask me for admin access on mine?
Sorry, we didn’t understand you correctly. All our demo versions are available on Elementor.
Hello.
Can you please explain as to why I am unable to select the prebuilt icons that come with your theme in the information box module as seen here https://i.gyazo.com/8172aa887f1d50b3c0a46ed32ac4c62d.mp4
If this is not a feature, I would seriously suggest adding it to allow more freedom and functionality on this module.
Kind regards
Hello,
Thank you for your question.
There is no such option in our theme yet. But we will consider this as a feature request for our updates.
Kind Regards
Blog page layout display incorrectly
I realized some browsers display the BLOG page incorrectly, the third/fourth column dropped to the next row.
However, some browsers display it correctly, I don’t know why.
If it’s backend bug, hope it gets fixed soon before I get ready to buy it.
Thanks.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
In the latest version of the theme, when I click on “Add to Cart” and go to the cart page, it sometimes appears empty. Occasionally, it shows the added product, but other times it displays as empty. Moreover, when returning to the cart page from the checkout page, it shows a different item added to the cart, not the one I initially added. There seem to be issues in the latest theme version. Since my support period has ended, I’m reaching out for assistance here.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
Hello,
I appreciate your support. My website is currently active and accepting orders. I prefer not to share my login information publicly. Could you please provide me with an email address? I can send my login details to you via email. Thank you very much for your understanding and assistance.
Hello,
We have got your email. Please, disable all plugins that are not related to our theme temporarily.
Hello,
I have now deactivated all plugins unrelated to the theme. Please recheck.
We see that your website is cached. Please, disable the cache too.
I apologize; I was using Varnish cache on the server side, and now I have turned it off. Please check again.
It seems to work correctly now. Please, test from your end.
It seems the issue was due to Varnish cache. I believe there was a compatibility issue. For now, I am using Varnish cache turned off, and the problem seems to be resolved. Thank you.
We are glad that you sorted it out. Feel free to contact us if you have any further questions.
the site import has bugs.I am trying to import baby theme but the only thing is impoorted is only the header nothing else.Dont ask for renew support.Your theme must work well out of the box.i have submitted the same problem in forum and yoyu you go to my backend and make some changes in a file revslider.php.You are not fair.Solve the problem
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
how can i revoke licence
Hello,
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
Before the update, I’d never had this kind of problem, but now it’s recurring. Error 500 Request timeout. I modified .htacces / php.ini, nothing. I had to delete two installations of my site to try and fix the problem, but when I imported the theme, the problem resurfaced.
The REST API encountered an error:
The REST API is one of the ways WordPress or other applications communicate with the server. For example, the editor screen relies on it to view and save your posts.
While testing the REST API, an error occurred:
REST API Endpoint: https://...../wp-json/wp/v2/types/post?context=edit REST API Response: (http_request_failed) cURL error 28: Connection timed out after 10001 milliseconds.
Your site was unable to complete the loopback request:
Loopback requests are used to launch scheduled events, as well as by theme and plugin editors to check code stability.
The loopback request on your site failed, which means that features that rely on these requests are currently not working as expected. Error: cURL error 28: Connection timed out after 10001 milliseconds (http_request_failed)
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Hi, I want to know. I have updated the latest theme. and I import the Furniture 2 demo. At the end of every category i can see the Text with read more option. But my question is how i can add my own content or remove the exisiting content?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
Same as another customer, we are getting a major error after update to 7.4.1 and we can’t get any products added to cart, on our website:-
swatchesVariations.min.js?ver=7.4.1:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘0’) at HTMLFormElement.<anonymous> (swatchesVariations.min.js?ver=7.4.1:1:5785) at HTMLFormElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006) at Object.trigger (jquery.min.js?ver=3.7.1:2:70124) at HTMLDivElement.<anonymous> (jquery.min.js?ver=3.7.1:2:70726) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at e.<computed>.each (jquery.min.js?ver=3.7.1:2:1594) at e.<computed>.trigger (jquery.min.js?ver=3.7.1:2:70701) at r.onFoundVariation (add-to-cart-variation.min.js?ver=8.4.0:1:7034) at HTMLFormElement.dispatch (jquery.min.js?ver=3.7.1:2:40035)
Please help us asap, as we losing out on sales. Or tell us for now how to revert a patch?
The error shows in: swatchesVariations.min.js?ver=7.4.1:1 Uncaught TypeError: Cannot read properties of undefined (reading ‘0’) <—but we don’t use swatches.
We disabled all plugins and that didn’t fix it. We then changed to default theme, and the products worked fine. Once we switched back to Woodmart, the issue came back – so this is a Woodmart theme issue. Please help??
I just purchased 6 month support, too, but it doesn’t seem to be applied even though it’s fully paid?
Support now works and we have made a topic.
Odd, we fixed it with:-
Shop > Variable Products -> Variations images -> Set “Additional variations images” to ON, and “Data storage method” to ‘Variations products meta’. Can also set AJAX variation threshold to “50”.
Hello,
Thank you for contacting us. We have answered your support topic so, please, continue the conversation there.
Kind Regards
Hello, after the last update to version 7.4.1 I have an issue in my product’s page, when I select size and try to add the product in the cart I get an error that I should select some other option to add the product to the cart. The thing is that I have only size to my products and no other attribute to select. Can you please suggest what to do? https://ibb.co/kcKnLgJ screenshot attached
Apparently this issue takes place in all our eshops that use Woodmart and only after the last update. Please respond as this is a matter of functionality. I see that there is a similar topic on your forum from another user too that has not been answered https://xtemos.com/forums/topic/product-variations-having-issues-after-version-7-4/
The error is Uncaught TypeError: Cannot read properties of undefined (reading ‘0’) at HTMLFormElement.<anonymous> (swatchesVariations.min.js?ver=7.4.1:1:5785) at HTMLFormElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006) at Object.trigger (jquery.min.js?ver=3.7.1:2:70124) at HTMLDivElement.<anonymous> (jquery.min.js?ver=3.7.1:2:70726) at Function.each (jquery.min.js?ver=3.7.1:2:3129) at ce.fn.init.each (jquery.min.js?ver=3.7.1:2:1594) at ce.fn.init.trigger (jquery.min.js?ver=3.7.1:2:70701) at r.onFoundVariation (add-to-cart-variation.min.js?ver=8.4.0:1:7034) at HTMLFormElement.dispatch (jquery.min.js?ver=3.7.1:2:40035) menuDropdownsAJAX.min.js?ver=7.4.1:1 loading html dropdowns returns wrong data – Can’t load HTML blocks with AJAX
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
how can i fix this Template contains errors The following templates are installed but incomplete.
Template name the description Woodmart Child The parent template does not exist. Please install the main “woodmart” template. delete Install the parent template
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello. I love your theme, it is multifunctional and meets my needs very well. After update 7.4.1, It gives the following error when adding products with variations to the cart: “Please select some product options before adding this product to your cart.”. And does not add it to the cart. However, all the choices were made.
Hi,
Thank you very much for your comment.
Could you please send us a link to your website where we can see this issue?
Kind Regards
issue solved, thank you.
You are always welcome.
I have purchase code but lost the theme file. Where I can download the theme file again.
Hello,
You can download the theme in your account on ThemeForest. Go to the downloads section https://themeforest.net/downloads
Kind Regards
Hello After update 7.4.1, product images cannot be navigated or scrolled on the mobile phone
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
How many websites can we install with one license
Hello,
One regular license allows you to use our theme for a single project only. If you are going to create multiple websites with our theme, then you need to purchase one regular license per domain.
Kind Regards
Hello, we have purchased woodmart theme (purchase code: f5a730f5-0256-4ff3-b2a2-134e3898914f) and used it on this domain skoukios-fishing.gr
We have this issue We recently updated the theme to the latest version 7.4.1 , but at the checkout page you scroll down there is a space after the footer. If you add Here you can see the screenshot ( https://ibb.co/W5v8pJR) Can you assist us?
Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello
how to activate the wishlist counter in the retail demo?
Bug: The sales counter is not displayed in real mode!
how to activate the wishlist counter in the retail demo?
https://freeimage.host/i/J5sDCgt
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
after updating to 7.4 website images are breaking on mobile devices carousel and single product page images are opening with huge size i have also updated it to 7.4.1 but the problem continues i have also notice that its working fine on safari but breaking on crome
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
i have restored to the older version
Hello,
Could you please send us a screenshot of the issue so we can better understand what you mean?
Kind Regards
