123 comments found.
Customizing ▸ Theme options Theme Meta I try to add a TikTok URL, but there is no option. Can you help me to add that?
Hello, Dear Customer! Thank you for your message. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100011199 and our team will assist you. Best regards!
We purchased this template over a year ago but decided not to use it because of the security issue that kept appearing when we updated the version of plugins! Your fix was not a viable workaround for us and has us feeing like we couldn’t trust your theme engine.
I can see the theme was updated in late 2024, can you provide a changelog so we can determine if its now safe to use?
Hello, Dear Customer! Thank you for your request. We have transferred theme to the Elementor-compatible engine. All plugins are up to date and there are no any security issues. Please email us at modernwebtemplates.com@gmail.com for further details about new version. Best Regards!
The donation button doesn’t go anywhere in the demo. Where does it link to? Do you have a sample?
Hello, Dear Customer! Thank you for your message. It is possible to set any link for this button, to any any custom internal or external page for donations. The theme includes powerful WP Donation plugin: https://wordpress.org/plugins/give/ If you have further questions – please ask us. Best Regards!
Hi sir,
I am using your theme for two different websites. Is that allowed or I need to buy a new license?
I am using your template for drug prevention in schools so i can help youth.
By the way, your theme is awesome and very good built.
Please text me back.
Hello, Dear Customer. Thank you for this question. According to the Market rules, every website would have a separate license. Warm Regards!
Hi There,
Today I installed this theme and its flagging a major security issue can you please explain why the theme has this ?
WordPress Unyson plugin <= 2.7.28 – Broken Access Control vulnerability
If there is no fix I will have to request a refund as the theme is putting my website at risk.
Hello, Dear Customer! Thank you for your message. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100011199 with the description of your request and we will assist you. Best Regards!
your live demo is not opening “error in database connection” kindly fix it” https://snipboard.io/cmrJIU.jpg
Hello, Dear Customer! Thank you for your message. Our live demo works fine now. Please check. Best Regards!
Hi How can install Demo Data for the theme?
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Dear Andrew,
On my header, the languages appear in horizontal. How to make them appear in vertical options?
Thank you
Hello, Dear Diana. We’ve replied you in the ticket # https://mwtemplates.ticksy.com/ticket/3043634/ Please post all your requests via ticket system. This dashboard is for pre-sale questions only. Best Regards!
Ok, i did it. Hoping for a quick response. It is urgent, thanks so much
Thank you, Dear Diana. You have a lot of questions – so our team needs some time to prepare the correct answer to them. We will send you a reply to the ticket on this day. Best Regards!
Thank you so much, it is very urgent
You are welcome, our team is continuing to work with you on the ticket.
Andrew
1- i couldn´t manage to take the wrong (black letters) logo from footer. 2- Could you restore the home page with the statements/letters so i can change them? 3- Also the carousel in home page? 4- Colours – i would like instead od the green, to have the yellow from the logo to combine. so the “feartures” etc shall be in the same blue as the logo and not pink/orange.
Thank you so much
Hello, Dear Diana. We’ve replied you in the ticket # https://mwtemplates.ticksy.com/ticket/3043634/ Please post all your requests via ticket system. This dashboard is for pre-sale questions only. Best Regards!
i did. Thank you
Hello, Dear Diana. Please check the ticket. Best Regards!
Hi Andrey,
Here is the question and screenshots/links: https://resconsummit.com/index.php/register-now/ and https://resconsummit.com/index.php/product/academic-npo-investor/1- Membership will have: Basic package (with description of service); Silver package (with description of service) and Gold Package (with description of service. I attach the screenshot if you wish to use one of the elements already available? Although i would prefer something more stetical nice.
Thank you so much
Hello, Dear Diana. We’ve replied you in the ticket # https://mwtemplates.ticksy.com/ticket/3043634/ Please post all your requests via ticket system. This dashboard is for pre-sale questions only. Best Regards!
Hi! Could you answer my email? Its been 2 days. Thank you!
Hello, Dear Customer! Please check the ticket # https://mwtemplates.ticksy.com//ticket/3043634/ We need reply from you. Best Regards!
Hello Andrey,
Sent you my details in the ticket.
1- Membership will have: Basic package (with description of service); Silver package (with description of service) and Gold Package (with description of service. I attach the screenshot if you wish to use one of the elements already available? Although i would prefer something more stetical nice.
2- My logo comes too small on homepage and the footer does not upload the white logo (although it is already in the media images). Could you help?
3- Footer – the letters dont come in white for better image. Could you help?
4- The menu on the home page and pages comes with a lot of space between each menu tab. Could you put it more together?
5- I would like to get rid of the “seach keyword” in header and put the social icons on the right. Could you help?
6- Finally, how can i have translated the website in other languages? i already added the german language but do i have to have duplicate the pages?
Thank you very much!
Diana
Hello, Dear Diana!
We’ve received your message via the ticket. Our team can perform your requests, BUT we can’t log in your WP Dashboard:
https://prnt.sc/nv8fnWEFcf7q https://prnt.sc/qjWyyG48Q33OWe don’t know why this occurs but suppose that is because of some security software or IP policy on your end. Please deactivate such security measures, because we can’t log in via such links as:
https://european-association-international-expansion.org/wp-login.phpor
https://european-association-international-expansion.org/wp-adminPlease let us know.
Best Regards!
You can do it now. Thank you! It is very ugent
Hello, Dear Diana. We’ve replied you in the ticket # https://mwtemplates.ticksy.com/ticket/3043634/ Please post all your requests via ticket system. This dashboard is for pre-sale questions only. Best Regards!
Hi,
I want to set-up a membership page instead of “Donate” with payments to go to a stripe account. Could you help me?
You have my details already.
Kind regards,
Diana
Hello, Dear Diana! Thank you for your message. Please check the ticket # https://mwtemplates.ticksy.com/ticket/3043634 We need some details from you. Best Regards!
Hi, i have sent. Thank you very much!
Thank you for your reply. Our team is processing your request. Best Regards!
I have purchased this theme in 2021. But there are no official updates till this day. Are there any up coming updates on this theme ? Will not updating theme will hinder my current website with this theme? Do you have any suggestions / comments on the theme?
Theme: Social Activism
Hello, Dear Customer! You may update theme automatically via plugins, such as Unyson and it’s extensions. The theme now is compatible with PHP 8 and WordPress 6. Please perform backup before updates. Best Regards!
Hi,
I bought your theme and would need some help in order to:
1) Put it as “under construction” 2) install all plugins etc
My intention is that you help me to make it look like exactluy the theme so i can just make the changes. It is easier for me.
Could you help?
i can send you details if you give me your private email. Thank you
Thank you so much
Hello, Dear Customer. Sure, we can do this for you with great pleasure. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to perform some changes or upload updated scripts in the theme’s/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
Hi, we have just purchased this theme- as per previous comments, wanting to know about changing themes colours etc. and building menu drop downs as per display in live preview
Hello, Dear Customer. Thank you for your messages. Please clarify – did you install demo-content? We can assist you with these requests – just submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Hi there- just wanting to clarify if this theme can only use the set colours or if these colours are customisable? As in it says there are set colours- but can this be further adapted easily? Would appreciate if you could get back to me as soon as possible- thanks in advance
Hello, Dear Customer! Thank you for your questions. The theme has several colors, but we can apply any colors according to your corporate style. Best Regards!
I want to change the pictures that appear on the header, footer, and also the bars that appeared with the title featured (that is, the predefined header, footer, i want to customize them, with the colors of my site and pictures)... and i can’t find where this can be done, and when the options are located
Hello, Dear Customer! First, please install this plugin: https://wordpress.org/plugins/classic-widgets/ Click WP Dashboard => Appearance => Customize => Theme header: https://bit.ly/3wokzLg Then click WP Dashboard => Appearance -> Widgets => Footer Widgets: https://bit.ly/3mUlzDL Here you may change logo, text. info etc. If you have the further questions – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Dear support i had install the theme at http://colombiatransparente.com.co. 1) I want to reduce height of slider picture but i dont find the option to do this. keeping full width. 2) I want the blog as it its but when the user click on anyone when ot goes to the se more detait of the blog can see more text. example “ley de garantias in the main page its perfect bnd the visitor click on it it will go to http://colombiatransparente.com.co/2021/10/28/ley-de-garantias/ i will like user can see more information
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
I just purchased and installed the theme and I want to cancel the purchase. This is very limited when it comes to customization, not useable for me at all. Please advise.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ describe your issues and we will assist you. Best Regards!
Dear support In the download theres no home page, i need the home page as you have in the demo.
Hello, Dear Customer! Please read this article about how to install theme with demo-content: https://mwtemplates.ticksy.com/article/12433/ If you have any questions – submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
