74 comments found.
Pls help, i installed elementor pro and its breaking the template,
Thank you for reaching out, and I’m sorry to hear about the challenges you’re facing with the installation of Elementor Pro.
To better assist you, could you please share screenshots of the sections that are breaking or experiencing issues? This will help us gain a clearer understanding of the problem and allow for a more precise resolution.
Once we have a visual representation of the broken sections, we’ll be better equipped to identify the root cause and provide you with the necessary guidance to resolve the matter promptly. You can send your issue directly here: jakjim@gmail.com
Feel free to attach the screenshots directly to your reply, and if there’s any additional information you think would be helpful, please include that as well.
i sent it over email
Hello. What is the AI content writer plugin integrated into your them?
Thank you.
We are using this plugin :: https://codecanyon.net/item/aiomatic-automatic-ai-content-writer/38877369
Thanks. I have just sent you a message on https://themeforest.net/user/jthemes
I responded back
I clarified to you again by email.
- Thank you, I have just sent you a new email, before taking the order.
- I also sent you yesterday a private message about your theme “Medical Clinic Hospital”. Can you reply to it too, please?
Just bought it.
Hoping reciving your satisfactory replies (and to do the same) for your theme “Medical Clinic Hospital”. 
Thank you for purchasing our product, We have responded for Medservice too.
I placed an anchor on the form at the end of the page, and all buttons on the page are directed to the anchor on the form. It works correctly on the desktop, but on mobile, clicking on the buttons scrolls the page up and never to the form. How to solve?
Thank you for bringing this issue to our attention.
Can you share a screenshot and mark this issue for a better understanding? and also your website URL too.
It helps our developer find and fix any issues.
Or, share your website admin credentials with us. Our developers will look into your issue.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
On this page: http://earqwpsite.tecnologia.ws/prd/connect/ It has a plans section with a ‘Orçamento’ button. When clicking this button on a cell phone, it does not take you to the menu anchor that is in the form at the end of the page.
Thank you for your attention.
Please change the button name “a”, and give it a unique name. minimum 4-character word.
After changing the name, the problem is still not resolved.
Share your website admin credentials with us, in our support mail. Our developers will look into your issue.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
You can send details here :: https://themeforest.net/user/jthemes/
Beautiful theme, small issue; the blog-listings don’t have a ‘sorting’ option, so it’s oldest first instead of newest first. Can you maybe fix this to at least show the newest first?
Thanks for your valuable feedback. We apologize for any inconvenience you’ve experienced.
Please share your website admin credentials with our support email. Our developers will look into your blog-listing issue and fix it as soon as possible.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
You can send details here :: https://themeforest.net/user/jthemes/
Hi there, How do I activate AI content writer? I thought it was part of your theme package, but I am being asked to provide a purchase code. Thanks
This plugin is recommended for our theme, but it is not obligatory. Also you can activate the plugin from plugins area and you don’t need a purchase code to use it. It’s a third party plugin and we have its commercial license.
uploaded svg icons not showing in Martex feature, pls fix the issue
Our developers have already fixed this svg icon upload issue. The new version will be released within one or two days. When the new version is released. Updating the theme will fix the svg icon upload issue.
If you have any more questions or need further assistance, feel free to ask!
ok
Hi demo 19 as black theme is not available! Can you add it?
Btw, this is for the word press theme.
For demo 19 black theme, Im checking with developer.
Regarding this “Btw, this is for the word press theme.”
Yes, It’s a WordPress theme
Will that demo be available in the import demo files when i buy now?
All pages which you are seeing in our demo sites will be available when you import demo.
If you purchase this theme, go to Customize > Colors > Enable dark mode
Demo-19 dark mode link: https://ibb.co/n7qx8zt
Thanks purchased it. But the demo import is stuck for like 30 minutes now “importing” how to fix this asap?
Sorry for the trouble you are having. please send your site admin details here::
https://themeforest.net/user/jthemesGood day,
How do i change the Martex logo in the header that is shown when scrolling down? (when the whole menu goes white:ish)
Thanks in advance
Thank you for bringing this issue to our attention.
You can fix your logo issue by following these few steps. 1. Navigate to Customizer: Go to “Appearance” > “Customize” > “Site Identity” 2. add your logo and Logo white (Display on dark type(transparent) background)
3. help link: https://prnt.sc/jQEWz7i9SuhS
Or, Share site admin credentials here :: https://themeforest.net/user/jthemes/
I hope this helps you fix your problem. If you have any more questions or need further assistance, feel free to ask!
Does this come with any layered source files to edit the photos in some of the images? https://themeforest.net/item/martex-software-saas-startup-landing-page-wordpress-theme/47441503
No, You can use the images in your site
I need to create this image a few times but with different people. Does the theme come with this file I can edit or can I purchase the source image form you so that I can make a few different versions? – https://jthemes.net/themes/wp/martex/wp-content/uploads/2023/08/hero-11-img.png
Hello?
Can I buy some layered source files for this toedit out some photos?
Actually for source files, You will have to pay extra. With $10 extra, We can provide you 8 PSD files
Let’s do this, how?
Did you purchase our theme? Once you purchase our theme, You can make the additional payment on PayPal and we will share PSD’s with you
We have decided to provide images source files for free to our customers, If you are still interested, Please purchase our theme and we will send you image source files
Hi, I really like your theme and want to purchase but I loved the login page on HTML5 template while WP Login page is dull – is there any way if I purchase WP theme and get login page like HTML5?
like this https://pasteboard.co/9AmZosQ44xvk.png on this WordPress theme
Thank you for your attention.
Yeah, This login and register page is available in our WordPress theme. It’s an Elementor custom page, you can also customize it yourself.
You can see it below link: https://jthemes.net/themes/wp/martex/login/
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
Did you made any decision?
There’s something wrong with the theme. All the demo sites have a big gap/padding on the header and I don’t know how to remove it. There’s also no edit pages with Elementor.. how do I get support please?
Do you get such space in your site or on our demo site? Please provide URL and screenshots on following email id
jakjim@gmail.comHello. I have sent you an email and created an admin account for you to investigate. Than you
No such email I got
Please let me know where did you send details, also let us know if you are still having any issues, we will be happy to assist
Hi, You made 2 star review to our theme but you didnt provide admin details for us to check what was wrong and we are willing to check all your issues and provide best possible services to you.Please let us know what’s wrong with your site and we will check
Still waiting for your proper feedback so we can update and assist you.
Hi, We are still waiting for your email to assist you because you have rated us without even asking for support so this is very unfair where you have given 1star rating
It’s a crazy price! $1400!!!
Are you looking for extended license? Please email me on jakjim@gmail.com with your price and we will definitely consider as much as possible
Did you write in email to us? You can even buy regular license as per your need, that’s just $39
Did you made any decision?
Our theme is just $39 USD if you are going to use it on one domain
We want to pass the selected plan details from the pricing page (tier and monthly/yearly) as query parameters in the button link url. How can we do this? Thanks
Currently, our theme pricing feature has only one button link URL, in the pricing select plan, you can add only one URL.
Monthly and Yearly separate URLs will be added in our next version, our developer is working on this feature, and we will publish a new version very soon. we will let you know when the new version is published.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
We fixed Monthly and Yearly separate URLs issues. For a better experience and quality, Please update your theme and your problem will be solved.
Do you have any upcoming sale?
The price is already discounted, The price might change after 120 sales
Did you make any decision?
I am stuck with logo an menu, now in home page my logo is shown, but when I scroll down I just see the menu and the logo is missing. The same happens in any new page and blog page and when I add a new elementor page the logo and nav menu is missing, you can see what I mean in www.imparable.me
Hello,
Thank you for bringing this issue to our attention. We apologize for any inconvenience you’ve experienced.
We already fixed these issues, For a better experience and quality, Please update your theme your problem will be solved.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
Hi,
I am stuck with blue primary color all over the website. Currently trying to fix the footer and the blue primary default is never overwritten by the settings in Appearence.
Somehow, somewhere in the theme, you have hard-coded color values that are not bypassed by the theme color setting from appearance.
How to fix this please?
Also, how to remove “Credits” in the footer “Theme by XYZ”?
I have to manually overwrite css classes of many elements (buttons, footer background, etc.) because they use bs-primary variables (bootstrap) and they are not in sync with the global color settings of the site.
How can I fix this?
Hello Dominic, Thank you for bringing this issue to our attention. We apologize for any inconvenience you’ve experienced.
We already fixed these issues, For a better experience and quality please use our latest version theme.
Changing Copyright text: Go to Customize > Footer Settings > Copyright text > Write your copyright text.
If you have any additional questions or require further assistance, please don’t hesitate to reach out.
When I imported the demo, the page margin increased and the page content is the middle with huge gaps on either side of the page. The page content is not aligned with the logo.
Thank you for bringing up the page margin and content alignment issue you encountered after importing the demo. I understand that this is causing some layout problems on your website.
Could you please specify which demo you imported or provide a link to your website? This information will help us pinpoint the exact issue and make the necessary adjustments.
Thank you for your patience and cooperation. We look forward to assisting you with this matter.
To fix the dark logo problem, edit this file: template-parts/header/site-branding.php
Line 3: change the CSS class from logo-white to logo-black.
Thanks for letting me know. We have already Fixed these issues. Please keep your theme updated.
When I add a (site identity) logo it adds <picture> element to the code and it doesnt display
.navbar-dark .logo-white { display: none;
display is set to none, how do i change that ?
Thanks for letting me know. We are Fixing these issues and updating the theme soon.
Error all pages demo with message “string(1):1” on header
