12912 comments found.
Hello,
I am having an issue with the mobile menu icon when using the widget “Area after the mobile menu” without a menu. I had to go back to v7.3.4 to test to be sure as in the v7.4.x the icon will not open the menu anymore. The only workaround is to have at least one item in the mobile menu and then display:none with CSS, but then the menu does not open sometimes
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hello, How can I send you a login to the staging site?
You can use a contact form on this page https://themeforest.net/user/xtemos
Hello,
I have a small question about product tabs. Is there any way to link to them from another part of the site? I’ve tried this and it doesn’t seem to work:
https://example.com/product/demo#tab-wd_custom_tabThe review tab works but it doesn’t go directly to the tab, it opens it but it won’t bring you right to it:
https://example.com/product/demo#reviewsThat seems to be the only one that is sort of linkable? Is there any way to link to the others (including the custom tab) and have the browser bring the customer directly down to it?
Thank you in advance
Hello,
Thank you for your question. Unfortunately, it is not possible to do this for our custom tabs.
Kind Regards
Okay
thank you for the information.
Hello, I notice a few recent reviews have mentioned the page header vanishing and only reappearing when cache’s are cleared. I too am having the same issue.
Hi,
Please, describe to us your problems in a bit more detail. Send some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
I have two problems, since the last update the videos in my store do not play, and the translation is not added to the template, could you help me with this problem, thank you.
Hello,
We have answered your question on our support forum. Please, continue the conversation there. Thank you.
Kind Regards
Dear Team, My support is expired. but i have a problem during making mega menu, i did not found dropdown menu in menu section, see the screen shot https://prnt.sc/MldDQ3npghB1 like this https://prnt.sc/37GqDqv2vWji please let me know how can i see this setting
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance
2024-01-12 06:55:03.781526 NOTICE 146.88.239.197:42408-1#shopbefikar.com PHP Warning: Undefined variable $lazy_loading in /home/shopbefikar.com/public_html/wp-content/themes/woodmart/inc/shortcodes/images-gallery.php on line 182 2024-01-12 06:55:03.783661 NOTICE 146.88.239.197:42408-1#shopbefikar.com PHP Warning: Undefined variable $lazy_loading in /home/shopbefikar.com/public_html/wp-content/themes/woodmart/inc/shortcodes/images-gallery.php on line 266 constantly getting this error in server log after the latest update
and one more issue some product pages images are breaking on the mobile devices for example this https://shopbefikar.com/shop/electronic-toys/dancing-toys/talking-cactus-baby-toy/
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance
issue is with the single product page thumbnails i have selected 4 images for mobile device but on some pages its showing like this https://imagetolink.com/ib/y4t95rGK23
VIdeo of the issue https://www.kapwing.com/w/T_AoQu7ekO i have tried by turning off all the plugins the issue is there since the latest update
Please, disable all plugins that are not related to our theme temporarily and send us your admin access.
i found that images are breaking after update because its conflicting with litespeed cache plugin when i deactivated the plugin every page is properly loading but as soon as i activate the litespeed cache plugin product page images gets broke
Hello, Lately I have this error on multiple sites where I use this theme: After I’ve added some CSS in the Theme Settings -> Custom CSS, and when I go to the specific page I don’t see the changes. To see these changes on the webpage, I must press Ctrl+F5 for a hard refresh. Even when accessing the site from another PC, the changes aren’t visible unless I perform a hard refresh. Can you tell me what can I do so these changes are immediately visible?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
BUG REPORT
Sorry to bring it up here. My support period is over and I had to report this. Recently I noticed that there’s a problem with swatches with non-latin slugs, where they can’t be selected as a variable product and it delivers jquery error. For some strange reason, sometimes it works with non-latin characters and some other times it doesn’t. I had to rewrite more than 500 variables, but I think you can fix it by sanitising the slug before passing it. The problem is slugs are automatically generated based on names and this problem needs to be fixed.
Please look into it, thanks a lot.
Hello,
Thank you for your report.
Unfortunately, it is a known issue and there is no workaround for this yet. All slugs should use Latin symbols only.
Kind Regards
hello, we use W3 Total Cache for caching page content and the speed improved significantly but we encountered some problems: On the product page, at the reviews, it doesn’t show the review form even though the user is logged in and it has bought the product. Do you know how to solve this or can you develop an option so that the reviews would be dynamically loaded via an Ajax call, after the page load?
And another one was about the cart items and the cart total. The cached version of the page always served the same cart for every client. By doing some javascript and making a call after the page load, we managed to fix this issue, in case someone is facing this situation.
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Hello!
How can i make the add to cart button full screen wide?
Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
How can I set menu icon? https://prnt.sc/LHgggoPdWpAT
Hello,
You can change it in Dashboard -> Categories as shown on the screenshot https://gyazo.com/bd61c1aec5d0444621e1dc06c59205cd
Kind Regards
In home pase its showing: https://prnt.sc/Pa35kzqJxmTC but in other page, its not showing https://prnt.sc/pJyuFVLAQBLc
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Here is the link: https://pixelcaption.com/
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Hi,
Is adding several dropdown variables to the product, like this screenshot on your theme, possible?
https://www.dropbox.com/scl/fi/yj0kx9fx5num8pg1okdtf/Screenshot-2024-01-11-105819.png?rlkey=snm8ttm7sxcdlijrxpabcs2bg&dl=0Thanks!
Hello,
You can create as many attributes and variations for your products as you need. By default, they are displayed in one column but you can try to adjust this with custom CSS.
Kind Regards
Hello!
We just updated our client’s site to the latest version of WoodMart, and I must say: I absolutely LOVE the direction Xtemos is heading with this product. I stand by with bated breath reading your changelogs, actively checking back to see if you’ve released new versions/demos/functionality. WoodMart is simply the best WooCommerce shopping theme I have ever used, period.
Even though our support has expired, I did want to let you know that after updating the theme and its corresponding plugins, attempting to save WoodMart’s “Theme Settings” does NOT work. Instead, pressing the save button dumps me at the /wp-admin/options.php page (which contains every single setting from every plugin/post/media/etc) and does NOT apply my Theme Settings changes.
I have applied all patches and I don’t know why this is occurring. Can you please advise? We’ll be extending the license soon, and likely buying more in the very near future, but I’d truly appreciate some insight into this strange issue that was not present in the previous release – it would save me significant time and effort, when my only other option is rolling her entire site back.
Thanks.
Attractive.Media
Update: I just tested this on another development site and the same issue occurs. I have every plugin disabled besides the ones WoodMart explicitly requires. The dev site was using WoodMart 7.3.2 before the update, and everything else is updated too. The bug remains.
I’d be happy to grant access to the development environment if you would like to witness the issue firsthand. Just let me know!
FIXED: All I needed was to increase PHP’s MAX_INPUT_VARS directive to at least 10000. This immediately resolved the issue, and everything now saves without issue. Hope this helps someone!
Hello,
Thank you very much for your comment. We highly appreciate your feedback.
Yes, in the latest version, our Theme Settings have more than 1000 fields so you need to increase this parameter.
Kind Regards
Hello
The Theme has bugs!
1. Setting the sticky product does not work!
2. Elementor editor won’t load when Checkout fields management is enabled!
See the pictures below!
https://freeimage.host/i/J7iTlGn
https://freeimage.host/i/J7iTcCX
https://freeimage.host/i/J7iTYQt
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
its not importing full data , just header and images, not the full design and layout, can PHP Time Limit: 0 Minimum required value 180. be a problem ?
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder
Thank you in advance
how do i provide you the admin details ?
Use the contact form on this page https://themeforest.net/user/xtemos
Hello, i cant find were to change so the short description shows on product archive pages? Just on hover…
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Thanks & Regards
Hello,
Thank you for contacting us. You can build a very similar page on your website using our theme elements.
Kind Regards
Hi, after last update I found the following issue:
Items are not displaying on cart after refresh….
Already removed all plugins not provided with the theme but issue still there.
Most important thing is that I was able to duplicate the issue on your demo site
For example:
https://woodmart.xtemos.com/megamarket/all-products/In order to duplicate the issue: 1. Add a product to cart 2. Refresh page or change page.It could happen after 3 refreshs or after browsing on site. 3. Open cart icon.
Thanks as usual for your help!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
MY CHECKOUT FIELD MANAGER GOT CORRUPTED AFTER YOUR UDAPTE, HOW TO FIX IT?
Fatal error: Uncaught Error: Cannot unset string offsets in /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/class-frontend.php:111 Stack trace: #0 /home/gobizlan/public_html/wp-includes/class-wp-hook.php(324): XTS\Modules\Checkout_Fields\Frontend->change_locale_fields() #1 /home/gobizlan/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /home/gobizlan/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(1644): apply_filters() #3 /home/gobizlan/public_html/wp-content/plugins/woocommerce/includes/class-wc-countries.php(1671): WC_Countries->get_country_locale() #4 /home/gobizlan/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(251): WC_Countries->get_address_fields() #5 /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/class-helper.php(29): WC_Checkout->get_checkout_fields() #6 /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/list-tables/class-fields-table.php(247): XTS\Modules\Checkout_Fields\Helper->get_default_fields() #7 /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/list-tables/class-fields-table.php(228): XTS\Modules\Checkout_Fields\List_Table\Fields_Table->table_data() #8 /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/class-admin.php(74): XTS\Modules\Checkout_Fields\List_Table\Fields_Table->prepare_items() #9 /home/gobizlan/public_html/wp-includes/class-wp-hook.php(324): XTS\Modules\Checkout_Fields\Admin->render_checkout_fields_page() #10 /home/gobizlan/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #11 /home/gobizlan/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #12 /home/gobizlan/public_html/wp-admin/admin.php(259): do_action() #13 {main} thrown in /home/gobizlan/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/checkout-fields/class-frontend.php on line 111
Hello,
You can fix it by applying patch # `528355`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Fixed! Thank you guy
Great, you are welcome!
Pre-sale question: Does this theme support Collapsible or Accordion type Footer on Mobile?
Hello,
Yes, our theme has a collapsible footer option and you can check how it works on this page https://woodmart.xtemos.com/shop/
Kind Regards