2454 comments found.
Hi, I wrote to you twice a few days ago, here in support and through email, for help but got no reply. Would you be so kind as to reply? Thank you.
Thank you for reaching out to us.
Our support team has already responded to your inquiries via email (duc…..omme.fr) two days ago. Kindly double-check your email inbox, and if you still haven’t received our response, please feel free to contact us directly at themeruby@gmail.com.
We appreciate your patience and look forward to assisting you further.
Regards,
Hi, Thank you for your feedback. No, I did not receive the answer from your support team. I double-checked and nothing, even in spam. I wrote directly to your gmail and as I did not got the answer, I wrote here in support but nothing. Anyway, I will try to remember what I asked.
Hi there,
I appreciate your prompt response.
It’s strange that you haven’t received our support team’s answer. We just replied to your email yesterday, and it was marked as successfully sent. Please double-check your inbox, including the spam folder. If you still can’t find it, please try using Gmail and contact us again, as there might be an issue with the server’s email hosting.
Appreciate your patience.
Regards,
I purchased the theme, and I like it, but I want to know how do I add this kind of feature normally
https://prnt.sc/tZbWvk-h5y_W https://prnt.sc/qEPeAGZTRopL https://prnt.sc/qGkvTcUNgQowThank you for purchasing this theme.
The features you’re referring to are Gutenberg blocks. For further information, you can refer to the documentation here: https://help.themeruby.com/foxiz/how-to-use-gutenberg-blocks/
Regarding the quote block, it’s a default WordPress block. You can create the block by following the instructions provided in this guide: https://www.wpbeginner.com/wp-themes/how-to-customize-blockquotes-style-in-wordpress-themes/
I hope this information is helpful. If you have any further questions or need assistance, feel free to contact our support team: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Best regards,
You are welcome and thank you I got it 
Thank you
Dear Sir, please I’d like to reset my license so I can use on a different Website. I sold the website which I was using it on and I forgot to deactivate it. I tried to use it again and I was prompted I can’t use because it is already been use. However, the person who bought that website started everything from scratch (He uses Generate press) so there’s no way he can deactivate it for me hence the need for license reset.
Welcome back!
To effectively assist you with your inquiry, please contact our support team here: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Our support team is equipped to handle these inquiries, and they will be able to provide you with prompt and helpful assistance.
Regards,
Please take note that Published Date and Last Updated under a Single Post option are showing the same date and time as opposed to the original Published date and the Last Updated date and time.
Welcome back!
We suspect this issue is related to the settings in Theme Options > SEO Optimized > Google Search Date, which may be causing the problem you’ve encountered.
To resolve this issue, please navigate to Theme Options > SEO Optimized > Google Search Date.
Check the current setting and turn it off if it is on.
For your convenience, we have provided detailed instructions within the settings (the description in this panel). Additionally, you can refer to the following documentation for further information about this case: https://help.themeruby.com/foxiz/try-to-show-updated-date-on-google-search/
Please let us know if you have any questions.
Regards,
Excellent response time Theme-Ruby! Also I wanted to let you know that this was indeed the issue. Thank you.
Thank you very much!
Hey, can you please add this kind of icon in Mobile Quick Access in the next update? (https://ibb.co/vjwbcnK)
When a mobile user looks at the quick access bar, most of the non techy users fail to realize that they can actually slide the quick access bar to access more options.
So, a button that will slide the options on click would be beneficial for all the mobile users..
Website ref: geeksforgeeks
Hi,
Thank you for your suggestion. Actually, if the quick access menu is long, it may have the text cut off at the right, which is a sign to help users know they can scroll horizontally. However, we will check to see how we can improve this in further updates.
Your feedback is valuable to us, and we appreciate your input. If you have any more suggestions or questions, feel free to let us know.
Best regards,
Actually, your point is valid that some part of text cut off at the right..
But, I tried some menus and those menus don’t have a long text (that cuts off at right).
In that case, the user thinks that the menu is fixed and is (unscrollable).
I tried in multiple devices: iPhone 14 Plus, Android device as well as in my iPad). On my Android, some text cuts off—but on the other side, on an iPhone (due to the device width), the text don’t cut off..
So, I hope you’ll add some kind of icon that will help users navigate the slider Thanks
Yes, we will check to see how we can improve this in further updates.
Thank you once again for taking the time to provide your thoughts.
Regards,
Anyway, would you add a Truth Social Sharing button? I noticed the new update had Truth Social for the profile counter but no sharing button on posts.
Thank you for your advice.
We will explore the possibility of adding social sharing to Truth Social and will support it in future updates if feasible.
Once again, thank you for your insightful advice.
Regards,
your theme not support to seo plugins. when activate seopress or some other seo plugins, showing duplicate social meta tags [after off foxiz open graph] and also showing twitter:image [duplicate] bc foxiz theme not automatically off seo settings, bc seo off button not working properly, but Schema Markup working fine. Example with seo press [already off your all seo settings button] we found following errors 1. We found 2 og:title in your content. 2. We found 2 og:description in your content. 3. We found 2 twitter:image in your content
Hi,
Foxiz does have detection functions designed to automatically disable OG share code if it detects third-party plugins like Yoast, All in One, or RankMath. However, we acknowledge that this functionality may not be foolproof for all plugins.
However, the theme supports all in-opt options for SEO; we recommend manually turning off the theme’s SEO settings. You can do this by navigating to Theme Options > SEO Optimized > Open Graph and toggling the switch to turn it off. This action should resolve the issue of duplicate OG tags.
If you encounter any difficulties or if the problem persists, please contact the support team: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Thank you very much
no already i mentioned your theme Open Graph switch on / off function not working, plz off your Open Graph switch, then check, you can see Open Graph still working mode [extra only jetpack plugin activated, not using jetpack any seo or sharing options]
and more, your theme Open Graph switch only showing on/off in color [green/grey], but function wise not working
Thank you for your reply.
We are a little bit confused, but we will try our best to help. Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the a screenshot of issue, relevant URL and your site login credentials. This will enable us to assist you effectively.
Regards,
Thanks a lot, you resolved the seo issue, now everything is working fine, Great and kind Support.
Thank you for your feedback.
Have a great day!
Hello, I’d like to know how to change the chronological order of live updates.
Whenever I create a live update, it always starts with the oldest post at the top. I believe it would be more engaging if it began with the most recent post, allowing users to scroll down for more context and details about the topic if they wish. How can I adjust the order to achieve this?
Thank you for reaching out!
The Live block is a part of the post content and is not structured in the database, making sorting a bit challenging and if done, it will consume a considerable amount of CPU resources.
However, there’s a simple workaround. If you want to create a new live block, click on the ‘Post Title’ field and press the Enter button. This will effectively add the new live update at the top of the post content.
Feel free to give it a try, and let us know if you have any more questions or need further assistance!
Regards,
Hi, is this search and filter tool done by your theme or a third party plugin? As I understand it, your Search Categories and Simple Gallery blocks are used here. How to add a panel with a filter like yours using the link https://foxiz.themeruby.com/demos/
Hello, After the theme updates, a comment problem arose on the amp side. When I search from the Google browser, not Chrome, and comment on the results, I get an error. For example, the search says there is no signal.
Warning text: Your submission failed. The server responded with (code). Please contact the developer of this form processor to improve this message. More information https://amp-wp.org/documentation/playbooks/handling-form-submissions/
example search word: sinyal yok diyor
https://www.andronova.net/televizyonda-sinyal-yok-diyor-ne-yapmaliyim.htmlThis problem only occurs in the results that appear when searching in the Google browser. There is no problem when we enter normally.
Hi,
This issue could arise from either hosting problems or an incompatible update to the Foxiz core.
We need to check the website and debug log . Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the FTP and your site login credentials. This will enable us to assist you effectively.
Many thanks!
i need discount please 
. i want to buy this theme
Hi,
We appreciate your interest in our theme. Currently, the theme is offered discounts through Envato events a few times a year. Unfortunately, at this moment, we don’t have plans to provide a discount for the item.
If you have any other questions or need further assistance, feel free to let us know. We’re here to help!
Regards,
Dear friends.
Do you plat to improve the paywall/membership features in the near future?
Thank you very much for your opinion and details about the main new items in the H1 / 2024
Best regards, David
Dear David,
We appreciate your interest in potential improvements to our paywall/membership features! However, the path forward depends on the decisions of our development team, and we cannot confirm anything at this moment.
Your understanding in this matter is greatly appreciated.
Best regards,
Hi, I have this problem. By installing the Foxiz theme and the Plugin Foxiz core, the black bar above in Wordpress where there is edit article is not visible if the user is a publisher. How i can fix?
Hi,
We are a little bit confused about the issue, but we will try to help.
To effectively assist you with your inquiry, please contact our support team directly using the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the relevant URL and your site login credentials. This will enable us to assist you effectively.
Regards,
“Unique Post” is buggy and not working properly. It bypasses all posts above the ones that are pinned from the same category. Maybe bypasses those between pinned ones. This was tested either with or without blank “Post offset” field in Query settings.
Welcome back!
We’ve extensively tested the “Unique Post” feature, and it seems to be functioning correctly on our end. This feature is designed to display posts without redundancy, bypassing those already shown above.
It’s important to note that the behavior of the “Unique Post” feature may depend on how it is combined with other filters in the query settings. We recommend double-checking and ensuring that all filters are configured correctly to achieve the desired results.
1. Verify that the “Post offset” field in Query settings and left blank
2. check “Post not In” and “Post In” settings.
If the problem persists despite these checks, our support team is ready to assist you further. Please reach out to them by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
When contacting the support team, provide detailed information about the issue, including the relevant URL and your site login credentials. This will enable our support team to better understand and help you better.
Regards,
is the Liveblogging options available in all demos or just the Buzzstream?
Hi,
Liveblogging is a built-in feature in version 2.2, and it is available for all demos. The Buzzstream demo specifically showcases how this feature works but is not exclusive to Buzzstream—it’s a feature integrated into the overall theme.
This is great, any documentation or video tutorial on how to use this feature!?
Yes, you can see the documentation: https://help.themeruby.com/foxiz/how-to-create-a-live-blog-post/
Regards,
When are you going to add the Threads social icon please?
Welcome back.
Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, Please provide detailed information about your issue, including the relevant URL and your site login credentials. Our support team will happy to assist you.
Regards,
Does anyone else have a problem with displaying content in the live blog? The counter shows the number of posts, but below that, the content is not visible. https://prnt.sc/-0jAaf7VMXJW
Welcome back!
Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, Please provide detailed information this issue: including the relevant URL and your site login credentials. Our support team will happy to assist you.
Regards,
I have installed the new version 2.2.1, but the issue with the live blog I wrote about is still present. The date still needs to be adjusted in the right panel.
Thank you for your rpely.
Please ensure that the Foxiz core is updated to version 2.2.1. Navigate to ‘Appearance> Install Plugins’ and double-check that the plugin has been updated.
If the problem persists or if you encounter any difficulties during the process, please don’t hesitate to contact our support team. We are more than happy to assist you in resolving this matter promptly: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Regards,
I forgot to update the Foxiz core. The issue has been resolved, and the content is now visible. I noticed a new error; please investigate this. On each post, the current date and time are displayed instead of the actual publishing date and time. https://prnt.sc/xLdSVTHppsmW
Please update to the latest version 2.2.2 and check again!
Regards,
This is happening on the latest version 2.2.2. The theme and Foxiz core are updated.
Thank you for your feedback and we sorry for any inconvenience caused.
Please try to follow the steps below:1. Download the theme from the market. 2. Unzip Foxiz them file, then open the folder "foxiz > plugins". 3. Find the Foxiz Core plugin and install it as a new plugin in Dashboard > Plugins > Add New Plugin to replace the old plugin on your website.
And check again to see if this issue is fixed.
If not, Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please send your site login credentials. We will check to fix this issue completely for you.
Looking forward to hearing from you.
The problem has been solved, and now the live blog is functioning flawlessly. Thank you for your assistance and quick response, as well as for your dedication to providing us with convincingly the best theme on the market. Best regards!
Thank you
Hello freinds.
And the best for you in the new year!
I would like to aks for one thing in the last update,,, There is the live blog feature and on the frontend I can see the button “Auto updates” (turn on / off) as you can see https://foxiz.themeruby.com/buzzstream/catching-every-beat-of-world-news-as-it-happens/
What does this button exactly does for the visitors – readers?
Thank you for adding this information into the user guide.
Best regards, David
Welcome back!
The “Auto updates” button is designed to enhance the browsing experience for visitors and readers of your live blog. When turned on, this feature allows the browser to automatically fetch and display new content without requiring a manual reload. It ensures that your audience stays up-to-date with the latest information as it happens.
To customize the frequency of these updates based on your preferences and hosting resources, you can adjust the time value in the Theme Options under Theme Design > Live Blogging: https://help.themeruby.com/foxiz/how-to-create-a-live-blog-post/
Regards,
Thank you for explanation
hello ruby team
the theme is excellent full filing news website needs but heartily request to add more widgets on elementor such as responsive table, web stories optimization, and most importantly login and sign up with social media atleast basic login user functionality’s. i hope it will be full-fill by theme ruby team in future updates.
thank you! high hopes…
Thank you for reaching out and sharing your thoughts!
Your suggestions are valuable to us. Our development team will carefully consider these requests for future updates. We appreciate your input as we work towards making Foxiz an even more powerful and user-centric theme.
Regards,
An extraordinary update at the beginning of 2024, there is this Live Blog Update feature that resembles a large media website, and significant speed optimization.
However, it seems that the Live Blog feature in your Demo does not yet support Schema Markup @type LiveBlogPosting.
Of course, here Google cannot give the “LIVE” label in the search.
I hope it can support that soon.
Thank you very much for your feedback!
Regarding the Schema Markup @type LiveBlogPosting, we acknowledge its importance for search visibility. I want to assure you that we have plans to improve the overall schema in an upcoming update, and this will include the addition of the LiveBlogPosting markup.
We appreciate your patience and understanding. If you have any more suggestions or specific features you’d like to see, feel free to share them with us.
The latest version (2.2.2) already supports Schema Markup @type LiveBlogPosting for the live blog post and is optimized for schema.
Happy updating!
Glad to hear that LiveBlogPosting Schema type is supported
Does this feature support AMP pages?
Yes, supported for AMP pages.
However, it’s important to note that AMP comes with some limitations. We don’t recommend activating AMP for live posts due to these limitations, especially in terms of strong caching. Additionally, there are restrictions on JavaScript, so auto-updates may not be compatible with AMP since it doesn’t allow JavaScript.
If you have any further questions, feel free to ask.
Regards,
Ok,
Then another question, why does the “order by Popular published last 6, 7, 3 Day” not work on our website? All those options will display popular items from last year.
Hi,
It appears that the issue with the popular filter on our website may be related to the absence of the Post View Counter plugin.
If the Post View Counter plugin is not installed, the filter will default to displaying popular items (by count comments) from all time, resulting in the incorrect display of popular items from last year.
Please check the plugins page again and ensure you have activated this plugin: https://wordpress.org/plugins/post-views-counter/
If not, you can also use Jetpack as an alternative.
If you have any questions, please contact our support team: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Many thanks!
Thanks for answer’s, it’s working!
Thank you
